Telecom
Humanitarian Aid is as Close as Your Phone

The need for connectivity in crises hasn’t gone unnoticed by aid workers There are more than 60 million people in the world today who have been forced to flee their homes due to violence and armed conflict. Images of refugees arriving on the shores of Europe have become a grim reality of our 24-hour news cycle.
But instead of reaching out for food or medical attention, they got their mobile phones and began waving them toward the sky, desperately searching for a wireless signal.
We shouldn’t have been shocked. While it’s certainly true that ‘you can’t eat a phone’, mobile connectivity is rapidly becoming both an essential tool of personal empowerment and a catalyst for sustainable global development.
In fact, the 2030 Sustainable Development Agenda, agreed to by all 193 member states of the United Nations, recognised that “global connectivity and information and communication technologies (ICTs) hold great potential for human progress”.
Headlines such as ‘Smartphones bring solace and aid to desperate refugees’ (WIRED) and ‘For refugees smartphones are a lifeline, not a toy’ (CBC News) gives clear recognition of their value.
And this need for connectivity by those fighting for their own survival, hasn’t gone unnoticed by aid agencies and workers who deal with the consequences of humanitarian crises on a daily basis.
Oxfam reports that they use ICTs to deliver life-saving services to those in need in the majority of the countries where they work.
ICTs allow aid workers to increase their immediate impact, broaden their reach, reduce costs and increase speed, responsiveness and accountability – and it is the reason many aid agencies are setting up WiFi networks and distributing SIM cards almost as quickly as they’re distributing food and water.
The need to find new and innovative solutions to providing humanitarian aid, such as those deployed by frontline aid agencies including Oxfam, the World Food Programme (WFP) and UN High Commission for Refugees (UNHCR), is one of the principle reasons that the UN will convene a World Humanitarian Summit in Istanbul, Turkey on May 23-24.
The summit has specified three main goals:
To re-inspire and reinvigorate a commitment to humanity and to the universality of humanitarian principles.
To initiate a set of concrete actions and commitments aimed at enabling countries and communities to better prepare for and respond to crises, and be resilient to shocks.
To share best practices that can help save lives around the world, put affected people at the centre of humanitarian action and alleviate suffering.
The ITU/UNESCO Broadband Commission for Sustainable Development is lending its support to these goals by urging summit delegates to recognise that humanitarian challenges can be more effectively addressed by fully harnessing ICTs.
This will require a global roll-out of broadband infrastructure (including mobile and satellite) with relevant applications and services, and the right skills to drive development and enhance humanitarian work around the world.
The Broadband Commission is calling for the summit to make the most of the potential of ICTs as enablers for development; to enhance planning processes for broadband infrastructure so that ICTs and broadband can help improve and facilitate disaster response and prevention; and to develop capacities and relevant content ahead of time, especially for youth.
Additionally, as the UN specialised agency for ICTs, ITU has made specific commitments to support the World Humanitarian Summit. These include:
Achieving the Sendai Framework target to increase people’s access to multi-hazard early warning systems, and disaster risk information and assessments by 2030, through initiatives like the Climate Risk Early Warning Systems.
Investing in national early warning capacity in a disciplined manner that leverages global and regional support structures, is cost-effective, reaches the last mile, and engages the private sector.
Consolidating data in open and accessible databases to guide the efforts of actors nationally, regionally and globally, and generate common analysis of the most pressing risks.
Making the private sector an integral part of all natural disaster response and recovery planning, and to promote business continuity.
Ensuring all critical infrastructure investments is risk informed, and aligned with national preparedness planning and policies.
Joining a new coalition to strengthen the resilience of 1 billion people by 2025.
A mobile phone may never replace food and water as the first priorities for human survival but there is no doubt that ICTs save lives. And as we become more connected, ICTs will only become more invaluable when a crisis threatens our very existence.
The original version of this article appeared in the Thompson Reuters Foundation blog.
Gary-Fowlie (@Sask2NY) is the Head of the ITU Liaison Office to the United Nations in New York, where he actively promotes ICTs as a tool of empowerment and development.
Telecom
ALTON Rues Vandalism, Others as Critical Infrastructures Suffer Attacks

Association of Licensed Telecoms Operators of Nigeria (ALTON), has decried persistent challenges such as vandalism, high operating costs, and regulatory bottlenecks threatening service delivery despite recent improvements in investment inflows.

Gbenga Adebayo, chairman, ALTON, warned that the continuous attack are putting strains on Nigeria’s telecom sector which serve as the backbone of the country’s economic and digital systems,
Adebayo, speaking in an interview on ARISE News, described telecommunications as the critical foundation supporting all sectors of the economy.
“Telecom operators are the infrastructure of infrastructures that supports all other sectors,” he said, stressing that the industry remains central to power, transport, security, and financial services.
Adebayo noted that the recent 50% tariff adjustment has helped restore investor confidence in the sector after years of underinvestment.
“It has restored confidence in the sector… we are seeing investment, we are seeing now the impact of that investment,” he said, adding that the sector is now beginning to recover gradually.
But, he warned that improvements in service quality remain constrained by multiple external challenges, including vandalism, insecurity, and regulatory bottlenecks.
“Things can be better… but there are also other external factors… vandalism, behavior of public actors, behavior of non-state actors,” he explained.
Adebayo highlighted the scale of infrastructure damage, particularly on fibre networks, noting a major disparity between international and domestic connectivity routes.
“The fiber optic in the Atlantic… has witnessed probably one outage in two years… the one running from Lagos to Kano, we record an average of about 40 cuts a day,” he said.
He explained that such disruptions significantly increase operating costs and affect service quality across the country.
Beyond vandalism, he pointed to theft of telecom equipment such as batteries and generators, as well as security challenges that prevent timely restoration of services in some regions.
“Issue of security… people are stealing batteries, they’re stealing generators,” he said, noting that some areas remain inaccessible during outages until security conditions improve.
Adebayo also called for urgent reforms in right-of-way charges and taxation policies, arguing that telecom infrastructure should be treated as essential national infrastructure.
“Right of way should become free of charge across the country… issue of multiple taxation… it has to be a thing of the past,” he stated.
On rising energy costs, he said operators are gradually adopting hybrid and renewable energy solutions, although the transition is slow and still exposed to vandalism risks.
“We are doing a lot on renewable energy and providing hybrid solution… but that takes time,” he said.
Adebayo concluded that while policy support and investment inflows are improving the outlook of the sector, sustainable progress will depend on stronger protection of telecom infrastructure and coordinated action among government, regulators, and communities to address vandalism, insecurity, and regulatory inefficiencies.
Telecom
Uber Expands Beyond Rides, Launches Hotel Booking With Expedia

Ride-hailing company Uber has introduced a new feature that allows users to book hotel rooms directly through its app, as part of its strategy to evolve into a broader lifestyle and services platform.

Uber announced that the hotel booking service is being launched in partnership with Expedia Group, giving users access to more than 700,000 hotel properties worldwide.
The company said the collaboration is also expected to expand in future to include short-term rental listings from Vrbo.
According to Uber, the hotel booking tool offers features similar to traditional online travel platforms, including destination search, maps, and filters based on pricing, amenities and guest ratings.
Users can also complete bookings using payment information already saved on the app.
Speaking during a presentation in New York City, Uber Chief Executive Officer, Dara Khosrowshahi, said the company was broadening its offerings beyond transportation and food delivery.
“We’re no longer just an app for rides, or even a family of apps for rides and eats. Uber is now an app for everything,” he said.
Chief Executive Officer of Expedia, Ariane Gorin, said the partnership was aimed at simplifying travel planning for users.
“Together, we can reduce the number of steps, save people time and money,” she said.
Uber’s latest move builds on its expansion strategy which began with the launch of Uber Eats in 2014.
Initially focused on food delivery, Uber Eats has since expanded into retail services, allowing customers to order products such as cosmetics, groceries and electronics.
Industry analysts say the development reflects the growing global trend toward “super apps” — digital platforms that combine multiple everyday services within one ecosystem.
This model is already widely adopted in markets such as China, where platforms like WeChat and Alipay integrate messaging, payments, travel bookings and e-commerce services.
Competitors are also broadening their offerings.
For instance, Airbnb has expanded beyond accommodation to include bookable local experiences, wellness services and mobility options.
Uber also disclosed plans to integrate more artificial intelligence-powered tools into its platform.
The company said upcoming features would enable users to plan meals, generate shopping lists and arrange deliveries through conversational prompts, while a voice assistant is also in development to support hands-free navigation within the app.
Telecom
FG Okays 112 as Toll-Free National Emergency Response Number

National Economic Council (NEC) of Nigeria has officially approved 112 as the unified, toll-free national emergency number to streamline responses to security, medical, fire, and natural disasters.

It is part of measures to strengthen Nigeria’s emergency lifeline and build a unified and coordinated national response to emergencies.
NEC also approved the establishment of a multi-agency implementation committee and programme coordination led by the Office of the Vice President and the National Communications Commission (NCC).
The approval was part of decisions taken at the 157th meeting of the NEC held virtually and chaired by Vice President Kashim Shettima.
Shettima said the 112 emergency lifeline had become necessary to prevent delay caused by bureaucratic bottlenecks, noting that what the citizens seek urgently when confronted by a natural disaster or insecurity is an urgent response and not bureaucracy.
“This is not only a technical reform. It is a test of the state’s humanity. In moments of fire, accident, robbery, medical emergency, flood, violence, or panic, citizens do not need bureaucracy.
“They need a response. They need to know one number to call, one system to trust, and one coordinated chain of action that moves quickly enough to save lives,” he stated.
He explained that while Nigeria is not beginning from zero, as the emergency number had been in existence, what is required at the moment “is coordination, adoption, standard operating procedures, public awareness, institutional ownership, and trust”.
The vice president described NEC as the nation’s economic engine room, where the federal government and the states must convert the Renewed Hope Agenda of President Bola Tinubu into practical outcomes.
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