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Humans, Not Technology to Blame for eCommerce Cash-On-Delivery

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Chukwuemeka Fred Agbata, presenter of Tech Trends on Channels Television
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Whether saturated or not, the local eCommerce industry is such that a diligent and intelligent entrepreneur can still carve a niche by looking at untouched areas in the entire value chain.

No doubt, e-commerce is such an ecosystem that should even spur ‘upload’ as against the penchant for ‘download’ among Nigerians. E-commerce offers retailers elaborate window to establish an online presence, as over 80% of the online population have used the Internet to purchase something.

Still in doubt as to why e-commerce platforms will continue to berth, almost on daily basis? Consider the fact that Google recorded ten million new internet users from Nigeria in 2015; it is obvious that e-commerce represents an ebullient pathway to attract/reaching out to new customers and will continue to expand.

Unlike physical retail which principally relies on branding and customer relationships, e-commerce entails an added benefit of driving traffic from the search engines. If a customer is carrying out a search for say photo editing software, he may land on your platform even though he has never heard of you before.

To the customers, e-commerce connotes ‘immediacy’ – no going to the shops or waiting in queues, provided you are connected to the internet; goods bought online tend to be cheaper, depending on the platform and delivery arrangements; the range of goods available is vast and lets you compare prices and terms various options, especially when the paginations are well tailored; the shop never closes. It rolls on 24-hours daily and you will locate what you want much quicker while exposing you to global markets. E-commerce provides immediate feedback on prices, features, etc.

Shopping online particularly in this climate, is usually smooth until it gets to the payment stage. Principally, e-payment and cash-on-delivery are amongst the known payment options adopted by e-commerce platforms in Nigeria.

We can categorize existing payment solutions into three groups: bank wires, payment cards, (Credit & Debit) and electronic payment systems. Paypernet’s recent research on how the characteristics of these payment systems shows that these differ substantially, however, it arrived at the conclusion that “to be suitable for e-commerce, a payment system should probably have certain characteristics, such as: easy to use by the end-user; conceptually easy to understand; does not require customers or vendors to sign up before use; highly secured for customers and vendors alike; low cost; allows micropayments; anonymous; requires no additional hardware or software on the side of the client; able to develop itself independent of partners that might see the system as a threat”.

To me, the Nigerian e-commerce space has a robust e-payment system that meets the above sort of criteria. For instance, SimplePay is such a wonderful solution that allows any business or consumer with an e-mail address and a bank account to securely, conveniently and cost-effectively send and receive payments online or through their mobile phones. This app has the backing of the E-PPAN.

In August 2014, SimplePay partnered with Consumer Bureau de Change to allow Nigerians in the diaspora to instantly fund SimplePay accounts with foreign funds. In other words, any e-commerce platform can fuse into the app.

Elsewhere, KongaPay is offering fast and easy one-time signup; links your debit cards and bank accounts for seamless transfers and payments; no tokens, no CVV. Pay with just your mobile phone; set up payment subscriptions and recurring payments; receive money through your mobile number without a bank account; make airtime and cable TV payments, among others. Sensitive payment information is not stored on KongaPay. In fact, nothing can happen unless you authorize it.

To maintain the integrity of transactions between parties on the platform, all personal and business accounts are verified and logged with the BVN service and the technology is constantly monitoring, evolving, and adapting in real-time to new forms of fraud as they arise. There is no need pretending that technology does not sometimes fail. It does sometimes fail, but the rate of failure has drastically reduced and cannot be the sole reason for an e-commerce platform to rule out e-payment, going all the way cash-on-delivery!

The technology is there, and the time is ripe for cashless system. So, why is cash-on-delivery thriving in the country? A screaming headline by TechCabal reads: ‘Cash on delivery and free delivery: worst things to happen to ecommerce in Nigeria – drinks.ng founder, Lanre Akinlagun’.

Humans are to blame. The e-commerce promoters, on their part, are so much in a hurry to sell and make gains, without critically thinking on patterning the system to global standards. To me, ecommerce without e-payment is a mere glorified conventional trade. At this point, the e-commerce platforms need to hold their grounds on e-payment. Someone who trusts ATM transactions should be able to pay online. It is obvious that education is lacking and needs to be focused on.

Lack of trust on ‘anything internet payment’ will remain an issue the world over, but how are other countries tackling the perennial challenge? User education!

In as much as one expects stricter regulations to restore confidence in the people, or tie the noose on dubious platforms, the Cyber Security Law 2015 can serve some purpose here. Nevertheless, the key lies with the supposed genuine e-commerce platforms to raise alarm when ‘illegitimate’ operators deploy their dragnets in wait for the innocent online shoppers. Intelligence sharing will go a long way in curtailing online fraud.

In all, user education will help to reduce, if not eliminate the over-dependence on cash-on-delivery. It not only negates the Central Bank of Nigeria, (CBN’s), cashless policy, but exposing the deliverymen/companies to attacks and/or the temptation of theft.

 

 


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PwC Reveals AI Scaling Gap Slows Africa’s Digital Transformation

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African CEOs continue to trail their global counterparts in deploying artificial intelligence (AI) across business functions, as they remain stuck in experimental AI phases, finding it difficult to scale initiatives into enterprise-wide deployments.

This is one of the key findings of PwC’s 29th Global CEO Survey: Africa perspective. It found that more than 150 CEOs in Africa who participated in the survey demonstrate strong operational resilience and reinvention as they navigate currency fluctuations, political uncertainty, infrastructure constraints and supply chain disruptions.

It highlights a slower pace of digital transformation that could limit long-term competitiveness in Africa. While awareness and early adoption of AI are growing, enterprise-wide deployment remains limited, according to the survey.

The survey was conducted from 30 September to 10 November 2025 and surveyed 4 454 CEOs across 95 countries, including Africa.

Skills shortages, fragmented data governance, underdeveloped cloud infrastructure and risk-averse investment strategies are preventing African organisations from moving beyond pilot projects into full-scale AI-driven transformation, it finds.

“AI adoption in Africa is real, but scaling it across the enterprise remains a challenge,” says Christiaan Nel, AI Africa leader at PwC South Africa. “Caution must be balanced with urgency − those investing modestly today risk falling behind competitors scaling rapidly.”

 Finding their way

Despite these challenges, African CEOs demonstrate strong operational resilience. The survey shows that 81% are optimistic about improving economic conditions, well above the global average of 65%, while 47% are confident about revenue growth over the next year.

The survey underscores that AI adoption highlights a broader reinvention gap. Only 41% of CEOs have clear AI roadmaps, and 37% formalised responsible AI processes. Skills availability remains a major barrier, with just 37% confident in sourcing and retaining talent for AI initiatives.

PwC research shows that when AI is implemented effectively, African companies experience tangible benefits: 56% report increased employee productivity, 53% gain executive time, 23% see revenue growth, and 25% achieve cost reductions. This confirms that AI can drive efficiency and transformation, but only if infrastructure, governance and investment keep pace, notes the study.

Vikas Sharma, Africa cyber leader at PwC Mauritius, explains: “The challenge is structural. Fragmented cloud environments, unclear data governance and underdeveloped cyber security make scaling AI difficult. Without these foundations, AI initiatives remain tactical rather than transformational.”

Beyond AI, CEOs are using technology to reinvent products, reach new customers and modernise operations. PwC highlights that cloud, analytics and digital frameworks are essential enablers for enterprise-wide AI, helping leaders move from experimentation to transformation.

Importantly, African organisations are using technology to augment rather than replace employees, maintaining workforce stability while improving productivity, it states.

Ambition versus execution

Although 55% of African CEOs consider innovation critical to strategy, only 13% are willing to take high risks in innovation projects.

Underlying capabilities reveal the challenge: just 16% operate dedicated innovation centres, 25% have processes to stop underperforming research and development, and 29% rapidly test ideas with customers.

Lullu Krugel, chief economist and ESG leader at PwC South Africa, adds: “The leaders who build enduring businesses protect their core while creating the future. Operational strength alone is not enough; transformation must be bolder.”

Investment restraint is evident: 59% of respondents report little to no change in IT spending, and only 8% are willing to make large investments despite geopolitical uncertainty. Confidence in acquisitions is lower than the global average, with 40% planning growth through acquisition, compared to 46% globally.

Yet diversification offers a competitive-edge. Nearly half of African CEOs have entered new sectors through services and product offerings in the past five years, generating 24% of revenue from these ventures. Technology leads planned expansion efforts at 17%, followed by real estate, retail and transport/logistics.

PwC concludes that Africa’s CEOs have the ambition and resilience but must move from operational excellence to strategic reinvention. This requires embracing risk as a catalyst for transformation, strengthening digital infrastructure, investing in change leadership and aligning AI adoption with enterprise-wide strategy.

Hannelie Gilmour, consulting and transformation platform leader at PwC South Africa, concludes: “Africa is uniquely positioned to leapfrog global peers. Tomorrow’s stability comes from today’s innovation. CEOs who act decisively will shape the continent’s next chapter.”

 


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Firm Reviews the Evolution of Phishing Threats in 2025

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A new Kaspersky review reveals how cybercriminals revived and refined phishing techniques to target individuals and businesses in 2025, including calendar-based attacks, voice message deceptions and sophisticated multi-factor authentication (MFA) bypass schemes.

The findings emphasise the critical need for user vigilance, employee training and advanced email protection solutions to counter these persistent threats moving forward.

Calendar-based phishing targets office workers

A tactic originally from the late 2010s, calendar-based phishing, has reemerged with a focus on B2B environments. Attackers send emails with calendar event invitations, often containing no body text, hiding malicious links in the event description.

When opened, the event auto-adds to the user’s calendar, with reminders urging them to click links leading to fake login pages, such as those mimicking Microsoft.

Previously aimed at Google Calendar users in mass campaigns, this method now targets office employees. Organisations should conduct regular phishing awareness training, such as simulated attack workshops, to teach employees to verify unexpected calendar invites.

Voice message phishing with CAPTCHA evasion

Phishers are deploying minimalist emails posing as voice message notifications, containing sparse text and a link to a basic landing page. Clicking the link triggers a chain of CAPTCHA verifications to bypass security bots, ultimately directing users to a fraudulent Google login page that validates email addresses and captures credentials.

This multi-layered deception highlights the need for employee training programmes, such as interactive modules on recognising suspicious links and advanced email server protection solutions like Kaspersky SecureMail, which detect and block such covert tactics.

MFA bypass via fake cloud service logins

These sophisticated phishing campaigns are targeting multi-factor authentication (MFA) by mimicking services like pCloud (a cloud storage provider that offers encrypted file storage, sharing and backup services).

These emails, disguised as neutral support follow-ups, lead to fake login pages on lookalike domains (e.g., pcloud.online). The pages interact with the real pCloud service via API, validating emails and prompting for OTP codes and passwords, granting attackers account access upon successful login.

To counter this, organisations should implement mandatory cybersecurity training and deploy email security solutions like Kaspersky Security for Mail Servers, which flags fraudulent domains and API-driven attacks.

“With phishing schemes growing more deceptive, Kaspersky urges users to treat unusual email attachments, like password-protected PDFs or QR codes, with caution and verify website URLs before entering any credentials.

“Organisations should adopt comprehensive training programmes, which includes real-world simulations and best practices for spotting phishing attempts. Additionally, deploying robust email server protection solutions ensures real-time detection and blocking of advanced phishing tactics,” comments Roman Dedenok, Anti-Spam Expert at Kaspersky.

 


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NDPC Commits to Balancing Data Privacy, Protection Information

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Nigerian Data Protection Commission (NDPC), has expressed its commitment to balance information around data privacy and protection.

NDPC Commits to Balancing Data Privacy, Protection Information

Dr. Vincent Olatunji, national commissioner, NDPC, stated this in Abuja, at the National Data Privacy Summit with the theme, “Privacy in the Era of Emerging Technologies,” organised by the commission.

Olatunji said the NDPC, at the moment, was looking at balancing information around data privacy and protection.

“What we are doing is just to look at how to balance information around privacy and protection, which is really important, because as we are innovating, at the same time, we have to consider issues around privacy and protection,” he stated.

He added that the commission has been very bold in taking risks that would bring about growth.

“Our starting point is growing at a very alarming rate, and we are not afraid of anything. We can take risks. And that is why a lot is happening in Nigeria, and this is the level of clarity,” he explained.

In his address, Dr. Aminu Maida, executive vice chairman (EVC) of the Nigerian Communications Commission (NCC),  stated that Internet of Things holds promise for Nigeria’s economy.

The EVC, who was represented by Abraham Oshadami, executive commissioner, Technical Services (ECTS), noted that, “in an era in which digital assets, Internet of Things, future digital computing and other transformative technologies are key, and both a cornerstone of building trust for the adoption and a prerequisite for sustainable progress.

“Emerging technologies hold immense promise for Nigeria’s grand economy, but they also introduce complex risks to personal and individual rights.

“So, balancing innovation through post-ethical safeguards and public trust is the first step to ensuring that global digital advancement benefits all Nigerians without compromising their privacy or their security,” he added.

“As we just heard from the Nigeria Police, telecom operators have a vast amount of sensitive historical information daily, including connectivity apps and collaboration on privacy, security, and number protection, both to their and their inheritors,” he said.

Dr. Bako Shurkuk, commissioner for Science, Technology and Innovation, Plateau State, who represented Caleb Mutfwang, Governor of Plateau State, said, emerging technologies can be harnessed to attain sustainable growth.

 


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