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IBM Makes ICT, CSR Change Drivers

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The IBM Global CEO Study, largest study of chief executives ever conducted has revealed a dramatic increase in the number of global business leaders who see important changes ahead.

The study, based on face-to-face interviews with 1,130 CEOs from 40 countries including African countries, across 32 industries, is designed to capture insights on how the challenges CEOs face today will impact the future of business.

titled "The Enterprise of the Future," the study was conducted by IBM Global Business Services in conjunction with the Economist Intelligence Unit.

"The enterprise of the future accepts change as a permanent state in an organization. Those CEOs who demonstrate the capacity to manage major change know they can beat the competition by reaching new classes of customers, and making bold moves to shift business design around principles of global integration," said Mark Harris, managing director of IBM Sub Saharan Africa. "And it’s clear that out-performers are distancing their enterprises from the competition based on their organizational capacity to take advantage of change."

The "information omnivore", the study revealed, craves all types of information and often broadcasts its views and expectations worldwide via the Internet. These customers are swapping passive roles for much deeper involvement. "Consumers" are becoming "producers," often creating entertainment and advertising content for their peers, while demanding flexibility and responsiveness from companies with whom they choose to do business.

Although these customers are more demanding, the majority of CEOs do not see them as a threat, but as an opportunity for differentiation based on meeting the heightened expectations of this group, and capitalizing on new market opportunities that will emerge.

Overall, CEOs are planning a 22 percent increase in investments in the next three years to serve these more sophisticated and demanding customers.

The investment is even more pronounced among financial out-performers. CEOs of firms with higher net profit margin growth indicate that investments targeted at information omnivores will increase 36 percent over the next three years. The majority of these new investments will be dedicated to new operational capabilities that improve collaboration and product innovation, and that are more oriented to transparency and tailored to specific market segments.

CEOs agreed that customer expectations around corporate social responsibility (‘CSR’) are increasing, and that CSR will play an important role in differentiating an enterprise in the future. Customers are coalescing around organizations’ CSR profile – including, but not limited to "green" initiatives — and are increasingly demanding socially-minded products, services, and even supply chains.

CEOs indicated that while customers have always cared about societal issues, those concerns are now more frequently turning into action as the more socially aware customer evaluates an enterprise’s CSR profile before making purchasing decisions.

The business leaders also revealed that CSR reputations are also an important tool to attract and retain employees. They are also recognizing that their organizations are being held mutually accountable, along with the public sector, for the socioeconomic well-being of the regions in which they operate.

Overall, the CEOs see opportunities in CSR and are using it for their competitive advantage. They indicated that CSR is critical to maintaining current market share.

To better understand and reach the new socially-minded customer, CEOs plan to increase their investments by 25 percent over the next three years, the largest percentage increase of any trend identified in the study.


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Microsoft Moves into 5G Race with Azure Cloud for Telecom Operators

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Microsoft Corp unveiled a new cloud platform on Monday aimed at enabling telecom operators to build 5G networks faster, reduce costs and sell customised services to business clients.

After banning China’s Huawei from its telecom network, the U.S. government has been pushing big American companies such as Microsoft to get more involved with 5G – a technology which promises to enable everything from self-driving cars to remote surgery and more automated manufacturing.

The new platform will be on Azure, Microsoft’s flagship cloud computing business, and the company says it will reduce infrastructure costs, give flexibility to add services on demand and use artificial intelligence to automate operations.

Yousef Khalidi, corporate vice president for Azure Networking, told Reuters that it could cut costs by 30%-40% in some cases.

The developer of Windows and Office software entered the 5G arena after its acquisition of cloud networking companies Affirmed Networks and Metaswitch earlier this year.

“The telco DNA was obtained through those acquisitions and we went from a small number of engineers in this space to literally hundreds of engineers,” said Khalidi. “On the other hand, the foundational pieces, including edge compute, we have had in a pipeline for many years.”

The company has already partnered with companies ranging from telecom operators such as Verizon VZ.N and AT&T T.N to network equipment firms such as Samsung 005930.KS and Mavenir to either use or sell the new platform to clients.

Microsoft’s move will increase competition for existing 5G service vendors like Nokia NOKIA.HE and Ericsson ERICb.ST, said CCS Insight analyst Nicholas McQuire.


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Interior Ministry Boosts Digitization Process with New ICT Projects

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Ogbeni Rauf Aregbesola, Minister of Interior, over the weekend commissioned the e-Library, e-Law Library, CCTV Surveillance network services and other projects in his office in Abuja to digitize work processes and procedures in the Ministry.

Represented by the Permanent Secretary, Georgina Ekeoma Ehuriah, Ogbeni Rauf Aregbesola said that the projects were part of President Muhammadu Buhari’s efforts at repositioning the Ministry for better performance in line with its mandate of providing internal security and citizenship integrity for Nigerians and foreigners alike.

According to him, the e-Library will avail officers the opportunity to access the right information, in the right form and time.

“The e-Library gives our legal and other officers 24/7 access to a wide range of online resources, which can be updated in real time and we believe this will enhance the quality of their work to the benefit of the Ministry”, he said.

The Minister further assured of government’s commitment to putting in place measures that will boost staff capacity and also ensure self-development, with a view to ensuring proper implementation of projects, policies and programmes that will improve the lives of Nigerians which would lead to economic transformation in line with the present Administration’s policy thrust.

Aregbesola emphasized that crime and criminality has become complex to handle, the world over, hence the need to deploy modern technology to fight it.

He therefore called on staff to see the projects as morale booster for self-development and urged them to continue to support the efforts of government towards improving the lives of its citizens.

Earlier, Lanre Adesuyi, the Chief Executive Officer, Havillah Merchants Limited, thanked the Minister for giving them the opportunity to provide workers with state of the art equipment for efficient service delivery.

On his own part, Mr. Mohammed Mustapha, the Managing Director, Aliph Technologies, called on government at all levels to see the deployment of modern technology as one of the best ways to tackle security challenges in the contemporary world.


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Heritage Bank, PWC, Deloitte Canvass Use of Tech to Tackle Fraud & Rescind Effects of Covid-19

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Heritage Bank Plc, Nigeria’s Most Innovative Banking Service provider has called on internal auditors of banks to adopt the various digital technologies to prevent fraud and annul the adverse impact of Covid-19 on the financial ecosystem.

Ifie Sekibo, managing director/CEO of Heritage Bank, speaking at the just concluded 47th Quarterly Meeting of the Association of Chief Audit Executives of Banks in Nigeria (ACAEBIN), disclosed that for improved banking operations and safer financial system for stakeholders, internal auditors must be dynamic and quick to adopt various digital measures.

Raising the alarming impact of fraudulent activities in the banking sector, Sekibo quoted PricewaterhouseCoopers’ (PWC’s) Global Economic Crime and Fraud Survey 2020, revealing that that the total cost of cybercrimes is worth an eye-watering $42 billion, which was cash taken straight off companies’ bottom line, whilst 13% of those who had experienced  fraud said they had lost $50 million-plus.

Sekibo, who spoke on the theme, “Elevating Internal Audit’s Role in the Face of Emerging Risks and Opportunities” organised virtually and hosted by the Heritage Bank, urged, “While it was sufficient for yesterday’s auditor to understand regular and routine banking practices such as credit, treasury, etc in his traditional assurance role, for him to be relevant in harnessing the opportunities in today’s business world, he must become versed in cybersecurity, artificial intelligence, data analytics, fraud management, regulatory pronouncements, forensics etc and having equipped himself, present balanced, objective audit reports to Executive Management while striking the right balance between the assurance and consulting responsibilities.”

In her keynote address, titled, “Elevating Internal Audit Role In The Face Of Emerging Risks and Opportunities,” Ibukun Beecroft, Partner Risk Advisory at Deloitte, noted that the banking industry in Nigeria today has adopted various digital measures to keep the business running and delivering services to the customers but there was need for Internal Audit (IA) positioned to provide the required assurance and consulting services in the face of the changes and attendant risk, particularly increased cyber-risks.

Quoting 2018 Financial Stability Report by the Central Bank of Nigeria, she stated that Banks recorded 25,029 confirmed cases of fraud and this resulted in a loss of N2.21 billion. More than 90% of fraud cases in 2018 were perpetrated via technologically driven channels.

“As Internal Auditors, the knowledge of technology would enable us identify gaps in our core banking applications and other applications and provide relevant recommendations to eliminating loopholes that may serve as an avenue for potential fraud.

She, however, advised auditors on the need to focus on advanced technologies and risk management operations as reflected around the Three Lines of Defense (3LOD) churned out by the Institute of Internal Auditors, which create opportunities for IA and its future role.

Beecroft warned that the ever-changing landscape and evolving risks in the banking industry could render the current internal audit plan obsolete.

According to her, internal auditors should reprioritise the audit plan as soon as possible to provide assurance over the most consequential risks while being cognisant of the impact on operations.

“To take advantage of these changes and disruptions, auditors need to rethink their role by adapting to and embracing change, enabling the IA function to become more agile, nimble, and forward-looking, thus driving change through the 3LOD,” Beecroft stated.

Yetunde Oladeji, director Internal Audit Services at PricewaterhouseCoopers Limited (PWC), who spoke on the theme, “Elevating IA’s role to meet today’s emerging risks,” advised that the banking sector should be dynamic, prioritse digitization and flexibible workforce strategies as these would determine its ability to adapt to rapidly changing circumstances to survive and thrive.


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