Connect with us

E-Business

IBM’s Cognitive Exploration to Drive Better Business Outcomes

Published

on

Stephen Gold, vice president, IBM Watson Group.
Kindly share this post

IBM has announced the availability of a cognitive-infused Watson Explorer, a powerful combination of data exploration and content analytics capabilities.

Typical organizations only use 12 percent of their dataˡ, leaving a wealth of untapped information across the enterprise that could be leveraged to make smarter decisions.

Watson Explorer equips users with the information and analytics capabilities which can help them to deliver better performance and real-time results.

Watson Explorer has enabled hundreds of customers to connect with their data, build information-centric applications and helped them to improve the quality and speed of their decision making.

With the  announcement, Watson Explorer advances core cognitive components by providing organizations the ability to quickly use natural language processing capabilities and data exploration to discover valuable business information in both structured and unstructured data.

Watson Explorer advances data exploration by bringing cognitive capabilities, providing users with a 360-degree view of contextually relevant information to offer deeper levels of insight, showing what is happening and why.

Unlike traditional search solutions that fail to provide context, trends and relationships, Watson Explorer can help professionals find and understand the information they need to work more efficiently, gain more insights from their unstructured content and realize their objectives of improving business outcomes.

New Watson Explorer features include advanced content analytics capabilities giving users a view into structured and unstructured data. Watson Explorer provides the bridge between cloud-based services and on-premise proprietary information, making it the logical first step in a Watson journey.

Today’s business environment demands an ability to make high quality decisions more quickly than ever before, against a rapidly expanding set of inputs. Enterprise data and applications are typically siloed and lack the information sharing capacity to facilitate better employee performance. Take, for example, a customer service representative at a global retailer.

Hundreds of billions of customer service calls are handled annually, during which an average customer service representative interfaces with over ten different systems per call, requiring them to move between different applications, run multiple searches, mentally correlate the information and respond to the customer all in real-time – a monumental undertaking.

When a customer calls with questions, representatives face a struggle to create a consistently excellent experience for their customer due to challenges finding, organizing, analyzing and correlating the right information for that specific customer at that moment. 

Cognitive exploration can enhance a user’s ability to use information to make more informed, evidence based decisions. It does this by providing information and understanding from relevant sources, much like a human would.

With Watson Explorer, for example, a representative is able to ask a question in natural language and instantly retrieve relevant content, expertly culled from a variety of data sources, both structured and unstructured.

Watson Explorer’s content analytics feature leverages the power of natural language processing to enable organizations to extract meaning from content such as customer comments, messages, social media, legal documents and research reports

“Exploration of data is part of a journey toward discovery of valuable information to help organizations make critical business decisions,” said Stephen Gold, vice president, IBM Watson Group.

“We are continually looking for ways to provide enterprise customers with tools that will make a difference to their employees and drive results for their bottom line. Watson Explorer brings cognitive capabilities to users at every level, giving them real-time access to the valuable information often locked in structured and unstructured data.”

The Power of Cognitive Exploration

Exploration enables users to uncover new possibilities. But exploration in complex, heterogeneous environments present unique challenges with massive volumes of data spread across a variety of sources and a limited ability to understand the connections that exist in the data.

To speed the time, Watson Explorer connects information from a range of internal and external sources, analyzes that content and looks for underlying relationships or patterns that help interpret information.

Explore – Watson Explorer combines content and data from many different systems throughout the enterprise and public sources and presents it to users based on their role and current activities, which can dramatically reduce the amount of time spent looking for information, and increasing their ability to work smarter.

In today’s information-rich environment, few important tasks can be completed with information from a single source—whether the task is to assist a customer, plan a marketing strategy for a new product or investigate a security breach.

Watson Explorer brings data and analytics from many sources, as well as relevant cognitive insights to a user’s desktop or mobile device, in a context-appropriate manner to enable them work with confidence.

Analyze – For many organizations, the growing volume of unstructured data represents untapped business opportunities.

Documents, e-mail messages, call center transcripts and social media are examples of the kinds of content that may yield a wealth of insights that can help improve business performance if gathered and analyzed by the right tools.

Watson Explorer’s content analytics capabilities enable users to uncover trends, patterns and correlations from unstructured information using natural language processing technology, delivering insights in hours or days rather than or weeks or months. Those insights are then available to users in real-time as a 360-degree view.
Interpret – Watson Explorer provides the ability to integrate a growing list of IBM Watson Developer Cloud services for an enhanced experience leveraging the combined strength of exploration, analytic and cognitive capabilities.

As new capabilities are developed by IBM and exposed in the Watson Developer Cloud, they will be made available to qualified Watson Explorer users who license the Watson Developer Cloud services.

The available services for integration with Watson Explorer at the time of release are: Question Answer, User Modeling, Relationship Extraction, Message Resonance, Concept Expansion, Language Identification and Machine Translation.

“We’ve put Watson Explorer in the hands of our call center agents to equip them with a 360-degree view of the information they need, including self-performance reports and other analytics,” said Farouk Ferchichi, Corporate Manger, Toyota Financial Services.

 “With over four million customers, we recognize the importance of top-notch service and are committed to actively maintaining customer satisfaction. Watson Explorer gives agents the ability to get detailed metrics on their performance to identify strengths and focus areas to improve.”

Watson Explorer will enable customers like Toyota Financial Services to maximize business opportunities by providing frontline workers with a more holistic view of their information landscape.

Watson Explorer is currently available as two principal offerings:

 Enterprise Edition provides search and 360-degree information applications across multiple sources, as well as the ability of qualified customers to license cognitive services from the Watson Developer Cloud to help enhance, scale, and accelerate human expertise.

 Advanced Edition includes all of the capabilities of Enterprise Edition plus advanced content mining and content analytics to help organizations take the next step with advanced content mining and analytics capabilities to aggregate, analyze and visualize massive amounts of unstructured content to expose new insights.

IBM Watson: Pioneering a New Era of Computing

IBM Watson represents a new era of computing in which apps and systems interact with human users more naturally, augment our knowledge with Big Data insights, and learn to improve how they assist us.

Fueled by innovation from a mission to transform industries and professions, Watson is uniquely positioned at the forefront of the new era of computing, evidenced by an unmatched demonstration of what cognitive systems can bring to transform decision-making. IBM is delivering a range of cloud-based products and services to clients in industries such as banking, healthcare, insurance, retail and education.

In January, 2014, IBM launched the IBM Watson Group, a new business unit dedicated to developing and commercializing cloud-delivered cognitive advisors. The move signifies a strategic shift by IBM to deliver a new class of software, services and apps that think, improve by learning, and discover insights from massive amounts of Big Data.

IBM is investing $1 billion into the Watson Group, focusing on development and research and bringing cloud-delivered cognitive applications and services to market. This includes $100 million available for venture investments to support IBM’s ecosystem of start-ups and businesses building cognitive apps made with Watson

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

E-Business

PwC Reveals AI Scaling Gap Slows Africa’s Digital Transformation

Published

on

Kindly share this post

African CEOs continue to trail their global counterparts in deploying artificial intelligence (AI) across business functions, as they remain stuck in experimental AI phases, finding it difficult to scale initiatives into enterprise-wide deployments.

This is one of the key findings of PwC’s 29th Global CEO Survey: Africa perspective. It found that more than 150 CEOs in Africa who participated in the survey demonstrate strong operational resilience and reinvention as they navigate currency fluctuations, political uncertainty, infrastructure constraints and supply chain disruptions.

It highlights a slower pace of digital transformation that could limit long-term competitiveness in Africa. While awareness and early adoption of AI are growing, enterprise-wide deployment remains limited, according to the survey.

The survey was conducted from 30 September to 10 November 2025 and surveyed 4 454 CEOs across 95 countries, including Africa.

Skills shortages, fragmented data governance, underdeveloped cloud infrastructure and risk-averse investment strategies are preventing African organisations from moving beyond pilot projects into full-scale AI-driven transformation, it finds.

“AI adoption in Africa is real, but scaling it across the enterprise remains a challenge,” says Christiaan Nel, AI Africa leader at PwC South Africa. “Caution must be balanced with urgency − those investing modestly today risk falling behind competitors scaling rapidly.”

 Finding their way

Despite these challenges, African CEOs demonstrate strong operational resilience. The survey shows that 81% are optimistic about improving economic conditions, well above the global average of 65%, while 47% are confident about revenue growth over the next year.

The survey underscores that AI adoption highlights a broader reinvention gap. Only 41% of CEOs have clear AI roadmaps, and 37% formalised responsible AI processes. Skills availability remains a major barrier, with just 37% confident in sourcing and retaining talent for AI initiatives.

PwC research shows that when AI is implemented effectively, African companies experience tangible benefits: 56% report increased employee productivity, 53% gain executive time, 23% see revenue growth, and 25% achieve cost reductions. This confirms that AI can drive efficiency and transformation, but only if infrastructure, governance and investment keep pace, notes the study.

Vikas Sharma, Africa cyber leader at PwC Mauritius, explains: “The challenge is structural. Fragmented cloud environments, unclear data governance and underdeveloped cyber security make scaling AI difficult. Without these foundations, AI initiatives remain tactical rather than transformational.”

Beyond AI, CEOs are using technology to reinvent products, reach new customers and modernise operations. PwC highlights that cloud, analytics and digital frameworks are essential enablers for enterprise-wide AI, helping leaders move from experimentation to transformation.

Importantly, African organisations are using technology to augment rather than replace employees, maintaining workforce stability while improving productivity, it states.

Ambition versus execution

Although 55% of African CEOs consider innovation critical to strategy, only 13% are willing to take high risks in innovation projects.

Underlying capabilities reveal the challenge: just 16% operate dedicated innovation centres, 25% have processes to stop underperforming research and development, and 29% rapidly test ideas with customers.

Lullu Krugel, chief economist and ESG leader at PwC South Africa, adds: “The leaders who build enduring businesses protect their core while creating the future. Operational strength alone is not enough; transformation must be bolder.”

Investment restraint is evident: 59% of respondents report little to no change in IT spending, and only 8% are willing to make large investments despite geopolitical uncertainty. Confidence in acquisitions is lower than the global average, with 40% planning growth through acquisition, compared to 46% globally.

Yet diversification offers a competitive-edge. Nearly half of African CEOs have entered new sectors through services and product offerings in the past five years, generating 24% of revenue from these ventures. Technology leads planned expansion efforts at 17%, followed by real estate, retail and transport/logistics.

PwC concludes that Africa’s CEOs have the ambition and resilience but must move from operational excellence to strategic reinvention. This requires embracing risk as a catalyst for transformation, strengthening digital infrastructure, investing in change leadership and aligning AI adoption with enterprise-wide strategy.

Hannelie Gilmour, consulting and transformation platform leader at PwC South Africa, concludes: “Africa is uniquely positioned to leapfrog global peers. Tomorrow’s stability comes from today’s innovation. CEOs who act decisively will shape the continent’s next chapter.”

 


Kindly share this post
Continue Reading

E-Business

Firm Reviews the Evolution of Phishing Threats in 2025

Published

on

Kindly share this post

A new Kaspersky review reveals how cybercriminals revived and refined phishing techniques to target individuals and businesses in 2025, including calendar-based attacks, voice message deceptions and sophisticated multi-factor authentication (MFA) bypass schemes.

The findings emphasise the critical need for user vigilance, employee training and advanced email protection solutions to counter these persistent threats moving forward.

Calendar-based phishing targets office workers

A tactic originally from the late 2010s, calendar-based phishing, has reemerged with a focus on B2B environments. Attackers send emails with calendar event invitations, often containing no body text, hiding malicious links in the event description.

When opened, the event auto-adds to the user’s calendar, with reminders urging them to click links leading to fake login pages, such as those mimicking Microsoft.

Previously aimed at Google Calendar users in mass campaigns, this method now targets office employees. Organisations should conduct regular phishing awareness training, such as simulated attack workshops, to teach employees to verify unexpected calendar invites.

Voice message phishing with CAPTCHA evasion

Phishers are deploying minimalist emails posing as voice message notifications, containing sparse text and a link to a basic landing page. Clicking the link triggers a chain of CAPTCHA verifications to bypass security bots, ultimately directing users to a fraudulent Google login page that validates email addresses and captures credentials.

This multi-layered deception highlights the need for employee training programmes, such as interactive modules on recognising suspicious links and advanced email server protection solutions like Kaspersky SecureMail, which detect and block such covert tactics.

MFA bypass via fake cloud service logins

These sophisticated phishing campaigns are targeting multi-factor authentication (MFA) by mimicking services like pCloud (a cloud storage provider that offers encrypted file storage, sharing and backup services).

These emails, disguised as neutral support follow-ups, lead to fake login pages on lookalike domains (e.g., pcloud.online). The pages interact with the real pCloud service via API, validating emails and prompting for OTP codes and passwords, granting attackers account access upon successful login.

To counter this, organisations should implement mandatory cybersecurity training and deploy email security solutions like Kaspersky Security for Mail Servers, which flags fraudulent domains and API-driven attacks.

“With phishing schemes growing more deceptive, Kaspersky urges users to treat unusual email attachments, like password-protected PDFs or QR codes, with caution and verify website URLs before entering any credentials.

“Organisations should adopt comprehensive training programmes, which includes real-world simulations and best practices for spotting phishing attempts. Additionally, deploying robust email server protection solutions ensures real-time detection and blocking of advanced phishing tactics,” comments Roman Dedenok, Anti-Spam Expert at Kaspersky.

 


Kindly share this post
Continue Reading

E-Business

NDPC Commits to Balancing Data Privacy, Protection Information

Published

on

Kindly share this post

Nigerian Data Protection Commission (NDPC), has expressed its commitment to balance information around data privacy and protection.

NDPC Commits to Balancing Data Privacy, Protection Information

Dr. Vincent Olatunji, national commissioner, NDPC, stated this in Abuja, at the National Data Privacy Summit with the theme, “Privacy in the Era of Emerging Technologies,” organised by the commission.

Olatunji said the NDPC, at the moment, was looking at balancing information around data privacy and protection.

“What we are doing is just to look at how to balance information around privacy and protection, which is really important, because as we are innovating, at the same time, we have to consider issues around privacy and protection,” he stated.

He added that the commission has been very bold in taking risks that would bring about growth.

“Our starting point is growing at a very alarming rate, and we are not afraid of anything. We can take risks. And that is why a lot is happening in Nigeria, and this is the level of clarity,” he explained.

In his address, Dr. Aminu Maida, executive vice chairman (EVC) of the Nigerian Communications Commission (NCC),  stated that Internet of Things holds promise for Nigeria’s economy.

The EVC, who was represented by Abraham Oshadami, executive commissioner, Technical Services (ECTS), noted that, “in an era in which digital assets, Internet of Things, future digital computing and other transformative technologies are key, and both a cornerstone of building trust for the adoption and a prerequisite for sustainable progress.

“Emerging technologies hold immense promise for Nigeria’s grand economy, but they also introduce complex risks to personal and individual rights.

“So, balancing innovation through post-ethical safeguards and public trust is the first step to ensuring that global digital advancement benefits all Nigerians without compromising their privacy or their security,” he added.

“As we just heard from the Nigeria Police, telecom operators have a vast amount of sensitive historical information daily, including connectivity apps and collaboration on privacy, security, and number protection, both to their and their inheritors,” he said.

Dr. Bako Shurkuk, commissioner for Science, Technology and Innovation, Plateau State, who represented Caleb Mutfwang, Governor of Plateau State, said, emerging technologies can be harnessed to attain sustainable growth.

 


Kindly share this post
Continue Reading

Trending