Telecom
ICAF Says NCC, Operators Need Stakeholders’ Support for Improved QoS
Industry Consumer Advisory Forum (ICAF) has advocated the need for stakeholders at the federal, state and local levels, both in public and private sectors, to work with the Nigerian Communications Commission (NCC) and Mobile Network Operators (MNOs) to collectively contribute towards improving the Quality of Service (QoS) delivery by MNOs in the country.
L-R: Hafsat Lawal, Head, Consumer Protection and Policy Development, Nigerian Communications Commission (NCC); Igho Majemite, Chairman, Industry Consuemr Advisory Forum (ICAF) and Aliyu Ibrahim, Head, Consumer Protection and Advocacy, NCC, during the ICAF first quarter meeting in Abuja.
The advocacy group stated this during a presentation made at its first quarter 2020 meeting held in Abuja.
At every meeting of ICAF, a corporate member is required to make a presentation about a topical issue in the sector.
At this meeting, the Association of Licensed Telecoms Operators of Nigeria (ALTON) made the presentation focused on challenges of quality of service delivery in telecoms sector.
In the presentation, ICAF noted that the challenge of poor QoS in the telecom industry is an issue that requires collaborative efforts of the National Assembly as well as state and local governments, to tackle.
Explaining further, ICAF stated that the collaboration is both urgent and necessary because telecoms has long migrated from being a mere enabler of communication, to an industry that has become widely acknowledged as being the most important enabler of socio-economic activities in contemporary society.
The advocacy body said as with every other sector of the economy, the telecommunications sector has its own peculiar challenges that impact on the ability of telecoms operators to deliver seamless services to customers.
ICAF listed the challenges to include infrastructure damage, bombed sites due to insurgent activities, illegal site lock-outs, unstable power supply and prolonged power outage, denial of statutory permits for infrastructure roll-out, high cost of Right of Way (RoW), and use of substandard devices by the consumers, among others.
Elaborating further, ICAF presentation indexed a situation where telecommunications operators continue to suffer various forms of infrastructure damage across the country, and noted that such a challenge usually leads to sudden outages or poor QoS.
ICAF recalled that at the onset of the insurgency in the North-East region, operators were also at the receiving end of the destruction that was visited on the infrastructure in the region. He cited Adamawa, Borno and Yobe states as areas where hundreds of BTS sites were either bombed or affected due to dependence on a bombed site. Such vandalism resulted in loss of coverage in so many places including Dikwa, Gamboru, Monguno, Bama, Konduga and Damaturu.
“Operators have been able to restore a lot of these sites, while restoration at other facilities are still pending due to security concerns. In some cases those that were restored have been bombed again, but efforts are currently ongoing in collaboration with agencies in the security services and state governments, to secure sites,” ICAF noted in the presentation. It also assured participants that “with these efforts it is hoped that there will be noticeable improvement in coverage, leading to reduced dropped calls in the affected areas.”
The presentation further explained that the failure of some governmental authorities and their subsidiary agencies to grant the statutory approvals required by operators to build more sites is another problem. ICAF affirmed that “as the existing infrastructure get to full capacity, operators need to build more facilities to accommodate excess call, SMS, data and Unstructured Supplementary Service Data (USSD) traffic. Unfortunately, in the past seven years, the FCT Administration, in particular, has not granted approvals for telecommunications sites to be built in the Territory.”
On vandalism and theft, the ICAF presentation observed that this has been a recurring experience of the operators as unknown hoodlums increasingly break into sites, kill or injure the guard on duty and cart away valuable equipment such as the power generating sets, base transceiver station (BTS) equipment and air conditioners among other facilities. It said these criminal activities immediately lead to network outages in the area covered by facilities that suffered vandalism.
ICAF, however, noted that no operator desires to have poor service delivery because of the increased competition that has been engendered by the telecoms regulator.
According to ICAF, “we are in a highly competitive market, where we have multiple players and we should understand that there is no operator that wants to have downtime on its network as that can lead to loss of subscribers to rival operators. The NCC has heightened this with the introduction of the Mobile Number Portability, which makes it easier for a subscriber that is not satisfied with his or current network in terms of service delivery to migrate to other preferred network.”
The presentation further said: “This means if there is any challenge that is affecting any operator’s ability to deliver better experience to its numerous customers, the logical thing is for that operator to take steps to address the challenge so that it will be able to retain its customers. But most of these challenges are far beyond what operators can control. The NCC has been doing a lot to get the buy-in of all relevant stakeholders to address some these challenges, but not much inroad has been recorded because not all stakeholders in the ecosystem are fully supporting the regulator’s efforts at addressing these issues in order to ensure that telecom consumers get top-notched services.”
Proffering solutions to the challenges, ICAF said while the regulator has been taking QoS measurements and sanctioning the erring operators, it must also be acknowledged that it has been making efforts toward addressing all the identified challenges faced by the operators in order to improve service delivery on the networks to telecoms consumers.
“However, if we all agree that telecoms is central to our socio-economic development, then the NCC’s efforts need to be supported by all stakeholders, especially the National Assembly through the passage of the Critical National Infrastructure (CNI) Bill and; we at ICAF also urge the state governors to be considerate about policy measures in order to encourage massive deployment of telecoms infrastructure in their states, as being championed by the NCC,” the advocacy group recommended in the presentation.
With its meteoric rise in data centre development and it accounting for 20% of the global population, Africa still only has 0.6% of global data centre capacity.
This is based on the 2026 Economic Report: Data Centres in Africa, published by Africa Data Centres Association (ADCA), in partnership with Rising Advisory.
The US hosts about 45% of the world’s data centres, while Africa accounts for less than 1% of global capacity.
According to the report, Africa’s active capacity stands at 360MW, with 238MW under construction and 656MW in the pipeline.
By comparison, global active capacity is at 5.5GW, with 1.5GW under construction and a development pipeline of 13.5GW.
Even if all of Africa’s announced projects materialise, says the report, the continent is projected to maintain rather than increase its global share, as hyperscale expansion accelerates elsewhere.
“This is not a catch-up cycle; it is a race to avoid deeper structural marginalisation in global compute,” notes Faith Waithaka, chairperson of ADCA.
“Capacity development in Africa must be approached with a long-term perspective, recognising that infrastructure growth will precede full utilisation as digital ecosystems continue to evolve.
“Sustainability is now a central consideration for the sector. Improving energy-efficiency and integrating renewable energy sources are essential to the viability of data centre operations. Africa is uniquely positioned in this regard, with vast untapped potential across solar, wind, hydro and geothermal resources. Leveraging these assets can support greener data centres, while strengthening energy security and long-term competitiveness.”
Africa’s data centre market is projected by Mordor Intelligence to reach $4.36 billion by 2031, with the South African market considered a “sweet spot” due to its favourable position on the African continent.
South Africa is the largest data centre market on the continent, with55 data centres already built. The country’s geographical position also makes it a strategic hub for regional and international connectivity.
Firms such as Digital Realty-owned Teraco, Vantage Data Centres, Open Access Data Centres and Equinix have expanded their data centre footprint in SA, while hyperscalers Amazon Web Services (AWS), Google and Microsoft Azure have also built local data centre facilities.
The country’s data centre momentum has been highlighted by president Cyril Ramaphosa on several occasions, notably stating that more than R50 billion in investment is expected in the local data centre space over the next three years.
The data centre capacity buildout has also resulted in government calling for accelerated cloud migration, as the state’s digital transformation efforts require greater use of cloud.
Digital rush
The report notes that the global data centre industry is booming as demand for this “digital gold” accelerates.
Valued at $243 billion in 2025, the market is projected to double by 2032, according to the World Economic Forum.
Meanwhile, UN Trade and Development reports that data centre projects accounted for over one-fifth of all greenfield foreign direct investment in 2025.
“This surge reflects the growing need for artificial intelligence (AI) infrastructure, cloud services and digital networks, positioning data centres as indispensable assets driving global growth strategies,” states the report.
“Several converging trends are driving this expansion. Cloud adoption continues to shift workloads off-premises, while AI and big data are reshaping infrastructure needs.”
On the other hand, hyperscale facilities − operated by giants like AWS, Microsoft, Google and Alibaba − have doubled in number roughly every five years, with hyperscale capital expenditure rising nearly 58% year-on-year in 2024.
“Governments across Asia, the Middle East and Africa are offering incentives to attract greenfield projects, recognising data centres as foundations for innovation, skilled employment, and adjacent industries like fintech and AI. Yet Africa faces a stark challenge.
“The continent’s share is expected to expand only in line with global growth, rather than closing the gap. This opportunity has not stayed unnoticed, and investors, expecting high returns, have poured funds into increasing the sector’s capacity by approximately two-thirds.”
Legal steps
According to the report, the heightened activity in the data centre market has resulted in data sovereignty becoming policy reality.
It notes that as of early this year, over 40 African nations have enacted data protection legislation or established data protection authorities, while five additional countries are drafting laws.
Additionally, 15 countries have formalised national AI strategies.
As noted in the ADCA report, the frameworks aim to protect citizens’ rights, while providing legal certainty for investors and digital service providers.
“Governments are increasingly recognising data centres as critical national infrastructure, central to digital sovereignty, financial stability and AI competitiveness.
“As Africa’s digital economies expand, the rules governing ‘where’ and ‘how’ data is stored, processed and transferred are becoming central to economic competitiveness and state capacity.
“Data sovereignty – the principle that data generated within a country should be governed by that country’s laws – has evolved from a legal aspiration into a strategic policy lever, shaping investment patterns, infrastructure deployment and the localisation of digital value chains.”
Even with the frameworks, enforcement capacity often lags legislative ambition, states the report.
“World Bank and GSMA assessments highlight constraints linked to staffing, funding and technical expertise. Yet this enforcement gap also represents a growth opportunity: stronger, more predictable regulation is increasingly seen by investors as a prerequisite for scaling local digital infrastructure. And well-functioning regulation is increasingly functioning as a demand signal.
“Clear localisation and data-protection requirements create predictable demand for compliant, in-country infrastructure, improving bankability for data centre projects and attracting long-term capital.
“Data localisation policies are emerging as part of this broader regulatory maturation. When aligned with market realities, localisation can strengthen oversight, improve accountability and support the development of domestic data centre ecosystems.”
GigaLayer, a prominent player in Africa’s cloud infrastructure and domain services sector, has announced the acquisition of Registeram, a Nigerian domain registration and hosting firm.
GigaLayer
This move marks a significant consolidation in the local tech ecosystem, as GigaLayer continues its aggressive expansion strategy to dominate the digital infrastructure market in Nigeria and across the continent.
Consolidating the Digital Backbone
The acquisition of Registeram, which has been operational since 2008, is the latest in a series of strategic buyouts by GigaLayer.
The company has previously integrated brands such as Trudigits, Hub8, MainOne’s SMEinaBox, and LagosHost, effectively positioning itself as a primary consolidator in a fragmented hosting industry.
According to Ahmad Mukoshy, Founder and CEO of GigaLayer, the deal is less about increasing headcount and more about infrastructure resilience.
“This acquisition reinforces our commitment to building resilient, locally operated cloud and domain infrastructure for African businesses. We are not just acquiring customers; we are strengthening Africa’s digital backbone,” Mukoshy stated.
What this means for Registeram customers
GigaLayer has assured Registeram’s existing clientele of a seamless transition with no immediate service disruptions.
Key highlights of the integration include:
Infrastructure Upgrade: Services will be migrated to GigaLayer’s enterprise-grade platform to improve performance and redundancy.
Security & Support: Users will gain access to enhanced security standards and GigaLayer’s robust support system.
Product Expansion: Existing customers will now have access to broader cloud compute and high-availability hosting solutions.
Focus on Local Cloud Sovereignty
As Nigerian businesses face increasing pressure to comply with local data residency regulations, GigaLayer is doubling down on local cloud sovereignty.
The company currently operates infrastructure across two data centers in Lagos, focusing on bare-metal and cloud compute capabilities designed for enterprise workloads.
By reducing reliance on offshore providers, GigaLayer aims to provide high-performance solutions that are both compliance-ready and tailored for the Nigerian economic climate.
“We believe Africa’s digital future must be built on African infrastructure,” Mukoshy added.
Strategic Outlook
The founders of Registeram are expected to exit to pursue other ventures, while GigaLayer takes full operational control of the assets and client portfolio.
This acquisition signals a maturing market where local players are scaling up to compete with global giants by offering localized support, Naira-based pricing stability, and low-latency infrastructure.
Olugbenga Agboola, Flutterwave CEO has joined a $22 million funding extension for Nigerian defensetech start-up Terra Industries as Africa’s fast-growing drone and security technology sector begins to attract capital far beyond traditional venture circles.
The round was led by Lux Capital, with participation from Agboola through Resilience17 Capital and returning investors including 8VC and Nova Global.
It follows an $11.75 million raise just weeks earlier, bringing Terra’s total funding to $34 million as the company accelerates expansion into high-risk security markets.
Terra, founded in 2024 by 24-year-old chief engineer Maxwell Maduka and CEO Nathan Nwachuku, builds autonomous drones and surveillance systems designed to protect critical infrastructure such as energy facilities, logistics corridors and industrial sites. The startup says it is already safeguarding assets worth billions of dollars while securing early federal and commercial contracts.
Agboola’s involvement highlights a broader shift in African tech investment patterns. While fintech has long dominated venture flows, escalating infrastructure sabotage and terrorism threats have elevated demand for locally developed security hardware.
“Nigeria’s drone ecosystem is rapidly evolving from hobbyist and mapping use cases toward industrial monitoring, border surveillance and energy protection, areas increasingly seen as foundational to economic stability.
“This is about backing infrastructure security at scale. Africa’s growth depends on resilient systems that protect critical assets,” said Agboola.
Terra CEO Nwachuku is adamant that locally engineered systems are better suited to African operating conditions. “We are building tools designed for the realities on the ground. Security technology should not always be imported when local innovation can respond faster and more effectively,” he stated.
Lux Capital partner Brandon Reeves underlined that the investor appetite, which has drawn fintech heavyweight interest such as Agboola, reflects rising cross-sector confidence in African defense technology as a commercial category. “Security is a prerequisite for economic growth,” he said.
“As Terra ramps production and expands regionally, its funding milestone illustrates a wider transformation. Drone and autonomous security platforms are no longer peripheral experiments but emerging pillars in Africa’s technology landscape, where fintech leaders and venture capital converge around safeguarding the infrastructure powering the continent’s next growth phase,” said Reeves
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