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E-Business

ICES CONFEX Hints on Harnessing Techs-Savvy Customer Environment

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(L-r): Dayo Adeyeye, head of Operations, Phasestream, Rolu Adebola, managing director and chief exectutive officer, CFS West Africa Limited, Olalunde Adedoyin, head of IT and Operations, Phasestream, Mike Purves, director, Trade and Investment and Rukayat Lawal, trade development manager, both of UK Trade and Investment, during CFS West Africa Limited and PhaseStream UK first edition of International Customer Experience Solutions Conference & Exhibition (ICES CONFEX 2013) held in Lagos
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The first International Customer Experience Solutions Conference & Exhibition” (ICES CONFEX 2013) which kicked off in Lagos yesterday, has highlighted the essentials of harnessing tech-savvy customer environments.

Speakers at the conference put together by CFS West Africa Limited in collaboration with PhaseStream, UK, unanimously agreed that platform for information sharing between companies and the various companies have taken a different dimension, particularly with the evolution of social media.

The  conference exhibitors showcased different solution for speedy messaging, security, business development, researching and documentation, among other technologies.

In a keynote address, Adedotun Sulaiman, chairman, Cornerstone Insurance, said that technology has broadened  the process of customer engagement and experience, leading to improved communication, transparency, upgraded interactions and speedily replacing conventional methods.

Sulaiman who chaired the occasion also highlighted that contemporarily speaking organizations cannot enhance and retain customers’ loyalty or maintain zero acquisition costs of customers by mere aesthetic websites rather the integration of other engaging platforms has become imperative.

According to him, the essence of the conference remains to rejig the concepts and believes of organizations that depend on technology to create new and exciting experiences for customers and thereby increase their profitability.

Also speaking, Dayo Adeyeye, head of Operations, PhaseStream, UK, said that he said, service and operations managers often suffer from a paucity of ideas on innovative customer engagement solutions.

He added that there has been insufficient knowledge on existing solutions that can address current needs as compounded by a lack of suitable avenues for companies in the CRM space from within and outside the continent to showcase service and engagement specific solutions.

“This event is unique in providing key customer engagement professionals with the opportunity to interact with new products and services from innovative customer experience solutions development firms, from within and outside the country. It will also provide a forum for intellectual discourse amongst executives, supervisors and service representatives to keep service delivery on the front burner as a veritable tool to drive profitability.

Adeyeye also urged participants to be abreast of some natural occurrences that will constantly change customer experience and engagements.

He explained that issues on climate change, globalization, scarce resources, war, growth in medicine and ultimately technology are factors impacting on the customer behaviourial patterns and affecting the societal directions.

“Technology influences every aspect of life today. It brings return on investment, time spent on development, and leads to improving on customer perceptions on brands when well harnessed. Information sharing is critical in making it happen,” he added.

Speaking further on the conference theme, “Technology for Customer Experience,” Rolu Adebola, managing director and chief executive, CFS West Africa Limited, said that it is focused on creating awareness on cutting-edge hardware and software that significantly enhance a company’s confidence on customer engagement.

“Through this conference, participants are been exposed to high profile end users, new and effective solutions that will significantly impact on their customer engagement initiatives and on their overall profitability. So, their expectations on the strategic deployment of cutting edge technology to enhance customer engagement and satisfaction, for increased customer retention and profitability shall be met,” Adebola said.

The organizers of the conference showed their verse knowledge on the use of technology for customer experience.

 CFS is an international service focused solutions delivery company that combines Service Management Advisory Services with Integrated Service Quality Information Systems (ISQIS) to improve overall service quality and customer satisfaction index for service-focused organisations.

PhaseStream is an ICT company that specialises in software development and web technologies with primary focus on providing business applications and complex web-based systems with the aim to use the combination of the best internet, communication and database technologies to assist businesses to run efficiently and effectively.


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E-Business

Nigeria Strengthens Cybersecurity, Launches National Cleanup Plan

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Nigerian government, through the Office of the National Security Adviser (ONSA) and the National Information Technology Development Agency (NITDA), has announced a strategic collaboration to strengthen cybersecurity and clean up the nation’s cyberspace.

Nigeria Strengthens Cybersecurity, Launches National Cleanup Plan

Recognizing that cybercrime knows no borders, Nigeria also reaffirmed its commitment to fostering stronger global partnerships within the cybersecurity ecosystem.

This announcement was made during a press conference before the inaugural National Cybersecurity Conference, which is scheduled to take place in Abuja from July 9th to 11th, 2025.

Sa’ad Abubakar, national cybersecurity coordinator from the Office of National Security Advisor, said fighting cybercrime must take the whole of society and the whole of the government approach.

According to him, “Apart from the deterrent approach whereby government agencies such as Economic and Financial Crimes Commission (EFCC) arrest individuals, take them to court and prosecute them, the youth can be nurtured into better citizens who can showcase their capacity in better ways and be useful to the country.”

Similarly, Kashifu Abdullahi, director-general, NITDA,  also stressed the need for collaborative efforts in fighting cybercrimes.

According to him “Then, in addition to that, we also want to build a stronger global collaboration with the global cyber security ecosystem, because when you look at cybercrime in general, it doesn’t respect the borders.

“Someone can commit a crime from Ghana using a Nigerian ID in the US. So you can look at him physically in a different jurisdiction, pretending to be in another jurisdiction, committing the crime in another jurisdiction.

“So without that kind of synergy and working together, it will be difficult to address these challenges. The third one is challenge. The third one is getting an alternative to cybercrime for our kids in Nigeria. We have this as a major challenge.”

Inuwa further highlighted the upcoming conference’s importance, noting that it would tackle key issues through workshops, discussions on emerging threats, cross-border cybersecurity collaboration strategies, and training programmes.

He also announced that the National Cybersecurity Conference 2025 would feature the Cybersecurity Excellence Awards, recognising top contributions in the field.

The DG extended an invitation to global partners to collaborate with Nigeria in building a safer digital future.

The press conference was attended by notable figures, including Ahmad Sa’ad Abubakar, National Coordinator of, the National Cybersecurity Coordination Centre (NCCC); Hanniel Jafar, Representative of the President, of Cyber Security Experts Association of Nigeria (CSEAN); Ankit Shukla, Managing Director, QNA Marketing Management LLC and members of the press and other stakeholders.


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E-Business

AXIAN Telecom Invests in Jumia Post-MTN Era

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XIAN Telecom has acquired an 8% stake in pan-African e-commerce company Jumia Technologies, citing the platform’s fintech and logistics strengths as key drivers of its backing.

This marks the first major telecom investment in Jumia since MTN Group’s exit in 2020.

AXIAN, a fast-growing telecom and digital services provider with operations across Africa, disclosed the purchase in a Schedule 13D filing with the U.S. Securities and Exchange Commission.

While the financial terms were not disclosed, AXIAN Telecom CEO, Hassan Jaber, described the move as a strategic alignment with Jumia’s growth trajectory and digital ecosystem.

“Jumia’s achievements in digital retail and fintech, particularly through JumiaPay and its logistics network, make it a very attractive investment for us. We believe in Jumia’s potential to promote financial and economic inclusion, which aligns with our core values,” said Jaber.

Once dubbed the “Amazon of Africa,” Jumia became the first African-founded tech company to list on the New York Stock Exchange in 2019.

But years of underperformance, leadership changes, and competitive pressures dented investor confidence.

In October 2020, South Africa’s MTN Group offloaded its 18.9% stake for $138 million, well below the $698 million value it once held post-IPO.

Since then, Jumia has undergone a significant transformation. Under CEO Francis Dufay, appointed in 2022, the company exited low-performing markets like South Africa and Tunisia, cut costs, and doubled down on core markets – Nigeria, Kenya, Egypt, and Morocco.

The firm is now focused on high-growth verticals, including everyday essentials and digital financial services.

Jumia’s regional CEO for East Africa, Vinod Goel, recently revealed plans to scale up international brand offerings and open its logistics network to third-party businesses.

Jaber underscored that AXIAN Telecom’s investment signals renewed confidence in Jumia’s long-term potential.

The telecom firm’s CEO said the company views Jumia as a key player in advancing Africa’s digital economy, aligning with AXIAN’s mission through its fintech and digital infrastructure brands such as Yas and Mixx by Yas.

 


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NIMC Plans to Register 95 Percent Nigerians by December

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Abisoye Coker-Odusote, director general, National Identity management commission (NIMC) has said that the commission is set to register 95 percent of Nigerians into the National Identity Database before December 2025.

NIMC Plans to Register 95 Percent Nigerians by December

Abisoye Coker-Odusote,, DG, NIMC

She made this statement at a press briefing to highlight the commissions goal aligns with President Bola Tinubu’s Renewed Hope Agenda, particularly on digital governance and inclusive development.

The mass enrollment drive will be powered by a combination of improved infrastructure, expanded registration centres, and robust public sensitization campaigns.

As of May 2025, NIMC reports over 120 million Nigerians have been enrolled, and about 100 million more would be captured by December.


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