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IDC Assesses Eight SLM Vendors, Predicts 12% Market Growth by 2018

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A new report from IDC Manufacturing Insights, IDC MarketScape: Worldwide Manufacturing Service Lifecycle Management SI/BPO 2015 Vendor Analysis, provides an assessment of eight key services providers participating in the worldwide service lifecycle management (SLM) systems integration and business process outsourcing market.

The eight vendors evaluated include Atos, Capgemini, Cognizant, Genpact, IGATE, TCS, Tech Mahindra, and Wipro. According to IDC Manufacturing Insights, the market for IT services related to SLM in manufacturing is estimated to grow at a rate of 12% annually in the coming three years.

The new report provides an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in providing SI/BPO services for SLM in both the short term and the long term.

A companion to this report is the forthcoming IDC MarketScape: Worldwide Manufacturing Service Lifecycle Management Strategic Consulting 2015 Vendor Analysis, to be published in October 2015.

IDC recommends manufacturers use this report as a starting point to evaluate IT services vendors for help with SLM projects.

Key findings from the report include:

SLM, as defined in this report, includes customer support, call center, field service management, service parts information/documentation, spare parts inventory, service scheduling, and warranty.

Manufacturers vary in their approach to engaging with service providers for SLM initiatives, and projects range from assessments to full process outsourcing. Those vendors that can deliver across the portfolio of services are positioned to gain a larger market share.

SLM service providers have invested in delivery centers on a global scale to match customer needs and support SLM projects that incorporate 3rd Platform technologies, such as cloud, mobile, analytics, and social, as well as innovation accelerators including the Internet of Things.

Across the vendors included in this report, there are some differences in experience by sub-industry and delivery approach, and as manufacturers evaluate different services, it can be useful to understand where a particular vendor has direct sub-industry experience and how they locate resources.

“Service lifecycle Mmanagement is increasingly an area of focus for manufacturers as they seek to grow profits and revenues from more favorable after-market services and therefore are looking to optimize the business processes that support them. With the rise of connected products, service lifecycle management becomes even more of a growth opportunity for manufacturers, and seeking out IT services providers in the areas of systems integration and business process outsourcing to facilitate this is becoming necessary to move more quickly for market advantage,” said Heather Ashton, research manager for IDC Manufacturing Insights’ Service Innovation and Connected Products Strategies Practice.

IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors.

IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys, and interviews with market leaders, participants and end users.

Market weightings are based on user interviews, buyer surveys and the input of a review board of IDC experts in each market.

IDC analysts base individual vendor scores, and ultimately vendor positions within the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor’s characteristics, behavior and capability.


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How Recycled SIM Card Linked to N50m Kidnapping Nearly Landed me in Jail – Businesswoman

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Titilayo Ibrahim, Nigerian businesswoman, has shared a harrowing experience of how she narrowly escaped imprisonment after a SIM card she purchased was linked to a N50 million kidnapping and murder case.

How Recycled SIM Card Linked to N50m Kidnapping Nearly Landed me in Jail - Businesswoman

In an interview with BBC Yoruba shared on Facebook, Ibrahim narrated how a routine business transaction quickly turned into a terrifying ordeal.

According to her, the nightmare began on October 16, 2025, when a purported customer contacted her business line to purchase nightwear.

The caller, a woman, claimed her own phone was faulty and that she was using her husband’s device.

After selecting two pieces, the woman asked for directions for pickup. Ibrahim shared the location of her estate junction, but upon arrival, she was met by two men who identified themselves as police officers and immediately arrested her.

The officers accused Ibrahim of being connected to a major kidnapping operation.

They alleged that the phone number she was using had been involved in a January 2024 incident where a N50 million ransom was collected before the victim was brutally murdered.

Ibrahim desperately tried to explain that the number was innocent, stating that she had only purchased the SIM card in April 2025—months after the crime took place—and used it strictly for her MiFi device.

The officers, reportedly led by Inspector Dauda Adamu of the Force Intelligence Department (FID) in Abuja, claimed that one of the phone numbers linked to her National Identification Number (NIN) was tied to the crime.

They took her to the State Criminal Investigation and Intelligence Department, and she faced intense harassment and the threat of being detained in Akure and transferred to Abuja.

In a bid to clear her name, Ibrahim and the officers visited an Airtel office.

On October 17, 2025, the telecommunications company officially confirmed from their records that the disputed SIM was indeed purchased and activated in April 2025.

“Even after confirming it at the network office, they still didn’t believe me. They harassed me and almost sent me to prison for what I know nothing about,” Ibrahim recounted.

Despite the undeniable evidence from the network provider clearing her of any involvement, the police still confiscated her phones, took them to Abuja, and instructed her to report there.

Her revelation has sparked widespread outrage and concern online.

Many Nigerians expressed shock at the incident, pointing out the growing dangers and security risks associated with telecommunication companies recycling inactive phone numbers or the hazards of inadvertently purchasing pre-registered SIM cards.

The incident highlights the terrifying reality of how easily innocent citizens can become entangled in complex criminal investigations.


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Ouranos Technologies Strengthens Board with Key Leadership Appointments

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Ouranos Technologies Limited has announced the appointment of Mr. Tajudeen Ahmed as Chairman of the Board of Directors, effective 1 January 2026.

Ouranos Technologies Strengthens Board with Key Leadership Appointments

Ouranos Technologies is an enterprise technology solutions integrator, managed services provider, and innovation lab in West Africa, specialising in IT infrastructure, networking, cybersecurity, cloud computing, artificial intelligence (AI), and digital transformation solutions for organisations across banking and financial services, telecommunications, energy, manufacturing, and the public sector.

Commenting on the appointments, Mr. Mfon Okon, Managing Director of Ouranos Technologies Limited, also confirmed the appointment of Mrs. Omokunbi Adeoti and Mr. Olalekan Olabode as Non-Executive Directors, further strengthening the Board’s strategic oversight as the company continues its regional expansion and technology leadership.

These appointments mark a significant milestone in the governance evolution of Ouranos Technologies, as it deepens its focus on enterprise technology delivery, cybersecurity innovation, and strategic partnerships across Africa.

Strengthening Governance for the Next Phase of Growth

Mr. Tajudeen Ahmed brings over 25 years of leadership experience spanning consulting, banking, manufacturing, capital markets, and large-scale corporate strategy execution.

He holds a BSc. in Accounting from Ahmadu Bello University, Zaria, where he graduated as Best Student in both the Department and Faculty, and an MBA, with Distinction, from the University of Leeds, United Kingdom.

A Fellow of the Institute of Chartered Accountants of Nigeria (FCA), Mr. Ahmed has held senior leadership roles across several prominent institutions including Arthur Andersen / KPMG, Zenith Bank Plc, Skye Bank Plc, Variant Advisory Limited, and BUA Group, where he served as General Manager / Group Head, Business Development. During his tenure at BUA Group, he played a key role in the listing of BUA Foods Plc on the Nigerian Exchange (NGX) and in securing regulatory approvals for the Bundu Free Trade Zone in Port Harcourt.

He holds Fellowships of other reputable institutions, including National Institute of Credit Administration (FICA), Enterprise Risk Management Professionals (FERP), and Nigerian Leadership Initiative (FNLI); as well as memberships of the Chartered Institute of Directors Nigeria (M.CIoD), Chartered Institute of Bankers of Nigeria (ACIB and HCIB), and Institute of Chartered Secretaries and Administrators of Nigeria (ACIS). He currently serves on the Board of the Society for Corporate Governance Nigeria (SCGN).

Mr. Ahmed currently serves as Associate Director (Deal Origination) at Lead Capital Plc, where he continues to drive strategic business growth.

Experienced Leaders Join the Board

Joining the Board as Non-Executive Director, Mrs. Omokunbi Adeoti brings over 24 years of leadership experience in human capital strategy, governance, organisational transformation, and customer experience across Sub-Saharan Africa.

She currently serves as Chief People Experience Officer at Leadway Group, where she provides strategic oversight for human capital and customer experience across 11 business entities and over 4,000 employees (FTE & non-FTE) spanning insurance, pensions, health, hospitality, and asset management operations.

Mrs. Adeoti has led large-scale transformation initiatives including enterprise restructuring, HR digitisation, and group-wide customer experience optimisation, driving measurable improvements in organisational performance, employee productivity, and customer engagement.

She has also played a key role in mergers and integration programmes, as well as the deployment of enterprise HR systems, enabling operational efficiency and scalability across the Group.

A Fellow of the Chartered Institute of Personnel Management (FCIPM), Mrs. Adeoti is a member of several global professional bodies, including the HR Forbes Council and the Society for Corporate Governance Nigeria (SCGN). She has received multiple recognitions for her leadership impact, including Peak Performing Woman of the Year (2023 and 2024).

Also joining the Board is Mr. Olalekan Olabode, a seasoned finance and operations executive with over 18 years of multinational experience in financial management, strategic planning, and operational oversight across complex, capital-intensive industries.

Mr. Olabode is a distinguished Finance Executive with over 21 years of leadership at the intersection of maritime logistics, global supply chain, and corporate finance. He has held senior executive roles at prominent logistics operators where he built a reputation for turning financial complexity into strategic advantage.

He has a proven history of making high-stakes treasury decisions under pressure navigating foreign exchange volatility, managing interest rate exposure, and manoeuvring one of the most challenging currency environments in Africa.

His governance frameworks are not simply compliance exercises; they are systems architected for resilience, built on rigorous internal controls that protect value and enable bold decision-making.

What distinguishes Olalekan is his rare ability to align financial performance with long-term strategic intent translating numbers into narratives that drive boardroom conviction and organizational momentum.

He builds teams that outlast his tenure, embedding structures, accountability, and a culture of excellence that compounds over time. His investment in mentorship has produced measurable leadership depth across every organization he has led.

A Fellow of the ACCA (UK), Certified Supply Chain Professional, and Executive MBA candidate at the Kellogg School of Management, Northwestern University, Olalekan brings both the technical mastery and the executive presence to lead at the highest levels.

Corporate Governance and Legal Advisory

Supporting the Board’s governance structure is Ms. Margaret Akpoyoware (ACIS), who serves as Company Secretary.

A seasoned legal practitioner with extensive experience in corporate advisory, commercial transactions, litigation, and regulatory compliance, she previously practised with Chief Rotimi Williams Chambers and Olajide Oyewole & Co. before founding Nero’s Practice, a multidisciplinary law firm providing legal advisory services to corporate and institutional clients.

Ouranos Technologies to Drive Africa’s Digital Transformation

“The appointment of Mr. Tajudeen Ahmed as Chairman, alongside the addition of accomplished professionals such as Mrs. Omokunbi Adeoti and Mr. Olalekan Olabode to our Board, represents an important step in strengthening the governance and strategic leadership of Ouranos Technologies,” Mr Okon, Managing Director of Ouranos Technologies Limited, added.

“As organisations across Africa accelerate their digital transformation journeys, strong governance, strategic insight, and operational discipline become even more critical.

“The depth of experience our new Board members bring will support Ouranos Technologies in delivering innovative, secure, and scalable technology solutions for our customers across the region,” Mr Okon said.

The strengthened Board reflects Ouranos Technologies’ commitment to strong corporate governance, innovation, and sustainable growth.

With operations spanning Nigeria and other West African markets, Ouranos Technologies operates as an enterprise technology solutions integrator, managed services provider, and innovation lab, delivering solutions across IT infrastructure, networking, cybersecurity, cloud computing, artificial intelligence, and digital transformation for organisations across banking and financial services, telecommunications, energy, manufacturing, and the public sector.

 


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Truecaller Hits 500m Users Milestone – Sets New Global Standard for Trusted Communication

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Truecaller, the leading global platform for safe and trusted communication, today announced that it has surpassed 500 million users worldwide, marking a significant milestone in the company’s mission to build trust in communication.

Truecaller Hits 500M Users Milestone – Sets a New Global Standard for Trusted Communication

Truecaller

The platform continues to see significant user growth, adding over 50 million users in 2025, and has surpassed 150 million users outside of India as demand for protection against spam, scam and unwanted communication continues to grow globally.

Truecaller also crossed 4 million paying subscribers globally earlier in the year, further strengthening one of its key revenue streams.

Crossing the 500 million mark underscores how trust has become one of the most essential layers in digital communication today.

“This is an important milestone for us, but it also says something bigger about the world we live in,” said Rishit Jhunjhunwala, CEO of Truecaller.

“More and more people need help navigating spam, scams, and unwanted communication every day. Reaching 500 million users shows the scale of that need, and the trust people place in Truecaller to help make communication safer.

“Our commitment remains focused on continuously strengthening Truecaller with smarter technology and new capabilities that protect users before, during, and after every call or message.

“Ultimately, our aim is to build a safer, more trusted communication ecosystem for everyone. We now have our sights set on the next milestone: 1 Billion users.”

With half a billion people using the platform every month, Truecaller has evolved beyond just Caller ID. It has become an essential part of how communication works safely in the digital age; a daily-use trust layer that helps people verify identities, avoid fraud, and make informed decisions about who they interact with.

Today, Truecaller operates as a global digital utility platform, embedded into everyday communication habits for hundreds of millions of people. From identifying unknown callers to preventing fraud and enabling safer messaging, the platform has become a habitual, daily-use service that supports safer interactions across the phone ecosystem.

Despite serving more than half a billion users globally, the company remains relatively lean, with a team of approximately 470 employees building and operating the platform for users around the world.

The company will continue to report the average number of monthly and daily active users on a quarterly basis in connection with its interim financial reports


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