News
Ikeja Electric Launches Live Chat, PoS for Instant Response to Customers, payments

Ikeja Electric Plc, Nigeria’s largest power distribution company, has launched an online “Live-Chat” service which enables customers engage with trained customer service representatives on a real-time basis.
The Company said the new initiative was in line with its commitment to improve customer experience and further promote excellent service delivery.
The online chat service, which is compatible with all Android, IOS and Blackberry devices, is user friendly, interactive and robust with customers receiving instant responses to enquiries, complaints and questions they post, on the go.
Speaking on the launch of the service,Felix Ofulue, the company’s head of Corporate Communications, noted that the deployment of diverse customer facing technology solutions is a deliberate attempt to bring the brand to closer to IE Customers.
In his words: “As a customer-oriented company, we are constantly developing initiatives and services that deliberately bring us closer to the customers, right where they are, as individuals. This is just one of the ways we can also delight them and earn their confidence as well. So, if they have something to tell us, it is also right that they do so at their convenience,”
Ofulue explained that integrating the service on various operating systems provides seamless access, via mobile devices, tablets and desktops, to IE customer care representatives. “So, they speak to us conveniently while we listen. Our customers deserve this type of access, and we are pleased to provide it”, he said.
The Live chat can be accessed through the Ikeja Electric Website, using the Live Chat icon, conspicuously displayed on the site homepage, with a bold banner “Let’s Chat” that calls the attention of interested users
In a similar development, Ikeja Electric has unveiled plans to roll out “Do-It-Yourself” POS terminals in all of her six (6) Business Units to allow paying customers process their payments on secure terminals by themselves.
The pilot terminal deployed at the company’s Corporate Headquarters is already well received with several customers seen processing their bill payments on their own.
Ofulue further urged customers to take advantage of these solutions which have been put in place by IE to promote excellent service delivery.
Ikeja Electric has consistently improved on its multiple touch points which customers have taken advantage of in resolving service related issues. Ikeja Electric is also consistently improving on safety and service standards across her network by deploying innovative initiatives such as the Network Safety Monitoring and this has resulted in improved power supply, much to the delight of residents and business owners.
News
WHO Says Ebola Outbreak Worse than Reported

World Health Organisation (WHO) at the weekend declared the Ebola outbreak linked to the rare Bundibugyo virus strain a global public health emergency.

WHO said there is currently no approved vaccine or specific treatment for this strain of Ebola.
At home, Nigeria Centre for Disease Control and Prevention (NCDC) said there is “no confirmed case of Ebola Virus Disease in Nigeria” but had tightened surveillance against the deadly virus.
The outbreak, linked to the rare Bundibugyo strain of Ebola, has already caused dozens of deaths in Congo and spread into Uganda, raising fears of wider transmission across the region.
In response, Nigeria Centre for Disease Control and Prevention said that the country remains on alert because of growing movement across African borders.
Jide Idris, director-general said the agency was “closely monitoring the situation” and working with the Port Health Services and other health agencies to strengthen preparedness nationwide.
He added that surveillance has been increased at entry points and within Nigeria’s health system.
According to the WHO, the outbreak has recorded more than 240 suspected cases and about 80 suspected deaths in Congo’s Ituri province, while imported cases have also been confirmed in Uganda’s capital, Kampala.
The WHO said the outbreak is “extraordinary” because of uncertainty around the true number of infections and the lack of approved medical countermeasures for the Bundibugyo strain.
Health authorities advised Nigerians to maintain proper hygiene, avoid contact with infected persons and report symptoms such as fever, weakness, vomiting and bleeding to the nearest health facility immediately.
Nigeria was declared Ebola-free in 2014 after successfully containing an outbreak brought into the country by an infected traveler from Liberia.
News
Digital PayExpo 2026 to Convene Africa’s Most Influential Payments Leaders in Lagos

Africa’s digital payments ecosystem will take center stage as Digital PayExpo 2026 returns to Lagos on June 17–18, 2026, at the Landmark Centre, Victoria Island, under the theme: “Seamless Digital: Fostering Pan-African Market Expansion in the AI Era.”

At a time when artificial intelligence, cross-border commerce, and financial inclusion are redefining Africa’s economic future, the event is set to convene over 3,000 senior executives, policymakers, fintech innovators, and global technology providers.
The speaker lineup reflects a powerful blend of regulatory leadership, private sector innovation, and pan-African expertise.
Among the headline speakers:
- Dr. Rakiya Yusuf, Director, Payment Systems Supervision, Central Bank of Nigeria — a key architect in Nigeria’s payment system reforms.
- Dr. Folasade Femi-Lawal, Country Manager & Area Business Head (West Africa), Mastercard — a leading voice in digital payments expansion across Africa.
- Clara B. Arthur, Managing Director, GhIPSS (Ghana) — driving Ghana’s interoperable payment ecosystem.
- Wacera Maina, Chief Operations Officer, Kenwitch Kenya — an expert in East Africa’s payment infrastructure evolution.
- Akeem Lawal, CEO, Interswitch Group — a pioneer in Africa’s fintech growth story.
- Ngover Ihyembe-Nwankwo, Executive Director, NIBSS — shaping Nigeria’s core payment infrastructure.
The conference will explore:
- AI-powered financial services
- Cross-border payment systems and interoperability
- Cybersecurity and trust frameworks
- SME financing and financial inclusion
- Infrastructure for a unified African digital economy
With participation from banks, fintechs, telcos, regulators, and global payment networks, Digital PayExpo 2026 is positioned as a critical marketplace for ideas, partnerships, and investment flows. Register: https://digitalpayexpo.com/register
Sponsorship Enquiries: [email protected]
News
Only 1 in 3 Families Fully Secure their Devices, Kaspersky Study Reveals

On International Day of Families observed on May 15th, a global Kaspersky study* reveals that while 47% of respondents talk about online safety, only 33% secure all their family devices – highlighting the need for proactivity from Family Digital Managers.

As online threats develop and every generation joins the online space, cybersecurity habits have become an essential part of life for every family. Typically, in every family, one or two people become so-called Family Digital Managers, responsible for managing subscriptions, setting up new devices, or thinking about cyber protection. Kaspersky has conducted a survey to find out what measures modern families take to stay safe online.
According to Kaspersky’s data, a significant portion of respondents adopt an educational approach to cybersecurity within their families:
47% regularly coach elderly relatives and children on safe online practices
45% advise family members to adopt password manager solutions
42% encourage the use of multi-factor authentication (MFA)
An equal 42% actively review and adjust privacy settings on both family devices and critical online accounts
Although a growing awareness of the importance of proactive, family-focused digital protection can be observed, when it comes to the implementation of security solutions, the trend is slightly different. 10% of respondents take no measures at all to protect their loved ones online, rising to 21% among those aged 55+.
As for the parental control apps, 67% of families with children under 18 years use this tool to monitor and secure their kids’ online activity. Parental control, such as the Kaspersky Safe Kids solution, can help restrict children’s access to inappropriate content and also gently manage their online habits by limiting access to certain websites and apps, controlling their screen time, and even enhancing their physical security by tracking their geolocation.
The most worrying number is that only 33% of respondents – just 1 in 3 – install security solutions on all family members’ devices. Kaspersky experts highlight that the current threat landscape shows that mobile devices and tablets as well as PCs all require comprehensive cyber protection, as they are often targeted by cybercriminals.
According to the survey, only 30% of respondents set up new devices for their families. Setting up a new device is not often regarded as a step that contributes to cyber safety; however, some actions performed before the device is put into use can significantly enhance its security.
For instance, experts recommend installing a security solution first, to scan the device for hidden threats and make web browsing safe from the first queries. What’s more, reviewing privacy settings on a new device allows you not to share data that you would like to keep private with some applications and services.
The research also shows that the older generation (55+) is generally less included in family security habits. Around 1 in 5 (21%) of this age group globally do not take any measures to protect their family online and only a quarter (24%) install security solutions for family members. The most popular security measure among them turns out to be a password manager, as 40% of this age group recommend their family members to use it.
“We are now using a lot of gadgets and digital services, and with every new device and every additional hour spent online, the potential entry points for cybercriminals continue to grow, exposing us to a wider range of cyber threats. At the same time, not every generation adapts to these rapid changes with the same ease.
“That’s why having someone in the family take on the role of a ‘Family Digital Manager’ can be so valuable, especially when it comes to protecting kids and elder people from digital cyberthreats, give advice and help with the use of trusted security solutions,” comments Brandon Muller, Technical Expert at Kaspersky.
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