Connect with us

E-Business

Ikeja Electric Launches WhatsApp Chatbot

Published

on

Kindly share this post

Ikeja Electric, Nigeria’s largest power distribution company, has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service.

Ikeja Electric Launches WhatsApp Chatbot

The IE WhatsApp Chatbot works like regular WhatsApp platform and enables seamless two-way communication between customer and the DisCo through the chat interface.

Ikeja Electric, while explaining the functionality, noted that through the dedicated WhatsApp Chatbot number 09088951626, customers can get their account details, check and pay bills, confirm payments, report faults, make complaints and request for prepaid meter.

In addition, customers can check supply availability, report case of energy theft or vandalism, request for new connection and get answers to Frequently Asked Questions, among other services.

Customers can also speak with Customer Care Representative via the IE WhatsApp Chatbot if required.

Speaking on the initiative, Felix Ofulue, head of Corporate Communications for Ikeja Electric, explained that the DisCo’s decision to deploy the service is part of its major push to deliver an optimum quality customer experience through technology.

According to Ofulue, this commitment continues to elicit a passion for service excellence and new thinking on how to empower lives and businesses across the IE network.

He said: “IE as a business is following through with our digital transformation initiative to deliver optimal quality customer service using technology.

“WhatsApp on the other hand is a platform that has millions of users and huge adoption for customer resolution.

“Our goal is to ensure that our customers are able to reach us on WhatsApp as an easy medium of communication and to ensure we meet our target of delivering excellent service.”

Ofulue pointed out that IE has over 800,000 customers within Lagos metropolis and as a business that understands consumer’s behaviour, motivations and needs, it has become imperative to introduce the WhatsApp channel to augment other existing customer touch points.

In his words: “Our vision is to be the provider of choice wherever energy is consumed, so we are focusing on a huge adoption of technology to achieve this.

“This is also in line with our mantra of ‘customer first, technology now’.

“At the same time, we realise that a lot of our customers use WhatsApp as a preferred means of communication, so it is an obvious choice to provide it as a channel for customers to reach us seamlessly and communicate with us whenever they choose.”

The WhatsApp Chatbot, which will augment its existing customer touch points, is available to receive multiple queries and promptly respond with relevant information to various customers at same time.

However, customers cannot call the number since it is only reachable through WhatsApp chat.

Ofulue said introduction of the service will further optimise the Call Centre resources and also enhance customer experience as the solution is capable of personalising conversations, this will in turn add to the value and quality of interaction.

The WhatsApp Chatbot is a product of a strategic relationship between IE and Infobip, a leading global cloud solutions provider.

It is provisioned on a scalable digital cloud contact centre solution that enables businesses to deliver Omni-channel support for customers through a single interface for agents.

“Messaging services such as Facebook Messenger, WhatsApp, Live Chat, SMS and in-house Chabot can all be managed through the platform named Conversations.

 

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Comments

E-Business

TikTok Picks Oracle to Provide ‘Secure’ Cloud Tech

Published

on

Kindly share this post

Enterprise software giant Oracle announced that it has been chosen to become TikTok’s “secure” cloud technology provider.

According to Oracle, this technical decision by TikTok was heavily influenced by Zoom’s recent success in moving a large portion of its video-conferencing capacity to the Oracle Public Cloud.

Oracle’s announcement comes after TikTok parent ByteDance last week said it will not be selling the video-sharing app’s US operations to software giant Microsoft.

This after US president Donald Trump signed an executive order on 6 August, blocking all transactions with ByteDance in an effort to address “national emergency” issues.

On 14 August, the US president issued an order that gave ByteDance 90 days to divest the US operations of TikTok.

Since then, US companies such as Microsoft and Oracle have been lining up as potential buyers for the popular short video app.

As the trade war between the US and China rages on, the US government has accelerated its efforts to purge Chinese apps and technology companies that it deems untrustworthy.

Trump and his administration raised national security issues, alleging the Chinese-owned company will share sensitive user data with the Chinese government.

“TikTok picked Oracle’s new Generation 2 Cloud infrastructure because it’s much faster, more reliable, and more secure than the first generation technology currently offered by all the other major cloud providers,” says Oracle chief technology officer Larry Ellison.

“In the 2020 Industry CloudPath survey that IDC recently released where it surveyed 935 infrastructure-as-a-service (IaaS) customers on their satisfaction with the top IaaS vendors including Oracle, Amazon Web Services, Microsoft, IBM and Google Cloud…Oracle IaaS received the highest satisfaction score.”

“As a part of this agreement, TikTok will run on the Oracle Cloud and Oracle will become a minority investor in TikTok Global,” says Oracle CEO Safra Catz.

“Oracle will quickly deploy, rapidly scale and operate TikTok systems in the Oracle Cloud. We are 100% confident in our ability to deliver a highly secure environment to TikTok and ensure data privacy to TikTok’s American users, and users throughout the world.

“This greatly improved security and guaranteed privacy will enable the continued rapid growth of the TikTok user community to benefit all stakeholders.”


Kindly share this post
Continue Reading

E-Business

Inq. Acquires Vodacom’s Business in Nigeria, Others

Published

on

Kindly share this post

inq. Holdings Limited, artificial intelligence service provider, has acquired Vodacom Business Africa’s operations in Nigeria, Zambia and Cote d’Ivoire.

Inq. Acquires Vodacom’s Business in Nigeria, Others

It plans further acquisition in Cameroon subject to regulatory approvals.

Mr. Valentine Chime, managing director, inq. Holdings Limited, said the 100 per cent acquisition of the Vodacom Business Africa’s operations in the three countries was in pursuit of the company’s dream of building pan-African network that will help in creating better future through digital solutions.

Domiciled in Mauritius, inq. Holdings Limited is a subsidiary of Convergence Partners Communications Infrastructure Fund, a fund dedicated solely to communications infrastructure and related services and technologies across Sub-Saharan Africa (SSA).

Formerly known as Synergy Communications, the latest acquisition has grown inq.’s regional footprint with operations in 12 cities in seven countries across Africa. It has existing operations in Botswana, Malawi and South Africa with an additional investment in Mozambique.

“Under the inq. banner the company will embark on the next phase of building a unified Pan-African cloud and digital service provider, bringing to market a very relevant suite of next generation technology solutions in the fields of Edge AI, SD-WAN/NFV and Cloud,”Chime said.

According to him, with operations in major African cities of Lagos, Abuja, Port Harcourt, Kano, Gaborone, Lusaka, Ndola, Blantyre, Lilongwe, Mzuzu, Abidjan and Johannesburg, the inq. team prides itself on global best practice methodologies customised to local customs in each of the 16 cities, covering different sectors including banking, oil and gas, fast moving consumer goods, mining, health, real estate, information technologies, public sector and logistics.

“Covid-19 has accelerated digital transformation, and inq. is perfectly positioned to deliver intelligent connectivity through seamless delivery of cloud and digital services and  technologies to our clients. We are about simpler, seamless solutions,” Chime said.

 

 


Kindly share this post
Continue Reading

E-Business

HP Lauds TD Africa, Says Tech Experience Centre will Unlock New Wave in Nigeria

Published

on

Kindly share this post

As Nigeria looks forward to the official launch of the Tech Experience Centre, globally renowned tech giant, Hewlett Packard Inc. (HP) has heaped praises on the management of TD Africa for spearheading the project, noting that the centre will herald a new technological wave in Nigeria.

This was disclosed by Ife Afe, managing director – Nigeria and District Manager – Central Africa (CAF).

Equally important, HP is one of the global Original Equipment Manufacturer (OEM) that will be represented in the Tech Experience Centre located within Yudala Heights at 13 Idowu Martins, Victoria Island, Lagos.

Consequently, Afe has expressed delight with the development, even as she disclosed that the launch of the centre will bridge the gap to complete technology adoption for millions of Nigerians.

She said: ‘‘I do believe Nigerians are early adopters of new and exciting technology. Having a dedicated space where people can view and experience cutting-edge technology across rich and diverse portfolio is an important step towards complete Adoption.

‘‘Technology is about transformation. This tech centre will serve as a bridge, taking people from the imaginative stage to the experiential stage, thereby unlocking a new technological wave.

“I am very glad that TD Africa is taking this bold step and I look forward to the great collaborations that will flow out of this initiative.’’

Furthermore, the HP Senior Management Executive reiterated the strong interest in Nigeria by the tech brand.

‘‘We are strong believers in the Nigerian project and the boundless potential inherent in the population when exposed to cutting-edge technology.

“We also value the foresight and vision of our long-time partner and co-developer – TD Africa. We are proud of this project and are confident of its success and positive impact not just in the sphere of business but also in human capital development,’’ Afe enthused.

On what to expect from HP in the Tech Experience Centre, she revealed that a lot is in store for every visitor.

‘‘HP is in the business of making life better for everyone, everywhere, hence revolutionary innovation in Health care, Security, Gaming and Printing Solutions will be showcased in the Technology Centre.  Cutting- edge, sustainable, diverse and relevant innovation in technology.

‘‘This brings technology closer to home. I believe that the ambience of the Tech Centre will cater to a wide spectrum of users: CEO’s, Government officials, entrepreneurs, tech enthusiasts, students, gamers etc. It will be the crucial meeting point of people and technology.

“Our wide spectrum of products and solutions will cater to all demographics – from first time users to specialists, professionals, gamers to moviemakers, work or play,’’ she affirmed.

The revolutionary Tech Experience Centre, the first of its kind in Africa, is set for launch on Thursday, October 1st 2020, incidentally the occasion of Nigeria’s 60th Independence Anniversary by 12noon, with the launch streamed live online for the benefit of tech enthusiasts.

Expected to officially commission the centre is the Minister of Communica99tions and Digital Economy, Dr. Isa Ali Pantami.

The Tech Centre is widely expected to boost Nigeria’s relevance in the global technology race and shore up the country’s march to technology independence.

For the first time, Nigeria will play host to the latest global technologies including those not normally available in Africa, offering all classes of visitors a first-hand experience of new gadgets, solutions and infrastructure that would have previously required a visit abroad, thereby saving corporate organizations, government establishments and individuals money or scarce foreign exchange expended on these trips.

 

 


Kindly share this post
Continue Reading

Trending