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inq.Digital Explains Service Offerings Through Technology’s Value Chain

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inq.Digital Nigeria, a leading-edge solutions provider has said that its service offering entails letting its customers and partners through the entire value chain of technology, from connectivity, which is a bedrock of technology, all the way down to software.

Speaking at the Africa Tech Alliance (AfriTECH 3.0) Forum held on Wednesday at The Providence Hotel, Ikeja GRA, Mr. Ifeanyi Akosionu, Managing Director/Chief Executive Officer of inq.Digital Nigeria said the digital service provider offers services from the Internet to broadband connectivity, enabling its customers to connect to their applications and last-mile customers.

“We offer co-location services for partners that are just starting out their digital transformation journey. With co-location services, you can bring your servers to our data centre. We also offer voice solutions which you can communicate with an official line to your customers. We give you the platform to be able to digitize, to be able to transform your business,” Akosionu said.

The Chief Executive Officer who spoke through Olumide Obafemi-Adewale, stated that the vision of the technology startup is to imagine a better world using technology, and being able to do that by constantly learning, innovating, and leaving a lasting legacy for its teeming customers.

He disclosed that inq.Digital’s value proposition is to offer its clients and partners access to cutting-edge digital solutions and give them increased revenue opportunities by allowing them to focus more on innovation and creativity rather than focusing on their daily tasks.

He said that while ensuring that these are achieved, inq.Digital takes care of its client’s operational tasks, by making available the platform for transformation, adding that all these are done by offering competitive pricing and technical support.

“We also have in-country cloud hosting where you can spin up virtual machines, spin up databases for you, and a backup and disaster recovery service for you. In a city like Lagos, this gives you reduced latency and allows you to comply with Nigeria’s Data Protection law that has just been signed.

“We also have partnerships with public cloud providers such as Microsoft, AWS, and Google that can provide public cloud hosting to you if you don’t want in-country cloud hosting.

“We are also leading the charge for the revolutionization of artificial intelligence in Africa by building systems that are enhanced and integrated with artificial intelligence.

“We are working on a solution for the FMCG industry, manufacturing industry, to be able to do object counts in their warehouse so you do not have to wait for a human supervisor who is prone to errors and collusion; the system can easily do that for you. You can also link it up with your CCTV so you don’t have to employ a CCTV operator, you get real-time incident reporting via your mails, phones, or physical alerts,” he added.

Akosionu disclosed that inq.Digital Nigeria has a monitoring solution that can monitor an operator’s network, application and infrastructure in one dashboard and enable him to have a view, react, and be proactive in monitoring and service delivery especially when there is a DNS attack.

On cybersecurity, Akosionu said inq.Digital Nigeria believes that cybersecurity solutions help organisations reduce cyber risks and attacks, and therefore, is in partnership with some cybersecurity providers such as Sophos to enable them to deliver their cybersecurity solutions to their customers.

He stated that inq.Digital also provides Data management and data warehousing solutions that will be able to constantly meet client data across the entire business from Human Resources, finance, and procurement, to analytics, and machine learning, and access the reports on the dashboard.

Akosionu further disclosed that inq.Digital Nigeria has a contact centre solution that is integrated with Customer Relationship Management (CRM) where one can contact their customers. “It has intelligent voice recording so that when your customers call you, you can have an automated response to them and transfer them to the necessary customer service agent.

“You also have it integrated with CRM, that way you can have your customer history and you can easily follow up with them regularly.

“All these services can be in the line of basically what we are talking about technology-as-a-service. A managed IT service solution can offer you that. At inq.Digital Nigeria, we offer you security, offer you application development, offer you infrastructure,” Akosionu said.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

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The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.

The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.

In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.

Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.

Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.

“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.

 


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MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

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MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.

The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.

MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.

Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.

The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.

“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,

The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.

Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.

The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.

MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.

As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.

The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.


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NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.

Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.

This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.

Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.

The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.

Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.

NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.


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