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Why PalmPay Is Playing Big in the Digital Banking Space- Chika Nwosu

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PalmPay, a leading Africa-focused fintech platform, has said that the future of money is now; therefore, the company has put in place adequate infrastructure, and the right measures to ensure that its millions of customers are guaranteed adequate security.

Speaking while making a presentation titled “Future of Money, Security, Customer Experience (CX)” at the Africa Tech Alliance (AfriTECH 3.0) held at The Providence Hotel, Ikeja GRA, last week, Mr. Chika Nwosu, the Managing Director of PalmPay, said that besides the operator putting the right things in place, the consumers also must the aware of how to protect themselves.

Nwosu who was represented at the Forum by Temitayo Oduwole, Head of IT and Payments at PalmPay, recounted the origin of money and its evolution to this moment and said that people are gradually moving away from paper money, where physical cash transactions are made, to what is today known as digital money where online and digital transactions now hold sway.

“All the services that we need are driven by technology, even the medium of exchange is also driven by technology. And the future of money right now is digital. If you look at the before and the now, right now because money has gone digital, we are experiencing a kind of transformation in the digital space. In terms of convenience, in terms of the ease of payment, that is what the future of money holds and that’s what we’re getting right now.

“I’m sure most people don’t even go around with cash again. Any transaction that you want to do, you can easily do that transaction on your phone, using your mobile wallet, using your card. So that is how money has transformed from being a cash-oriented medium to a digital medium right now,” he said.

Nwosu said PalmPay was prepared for this new regime of money and put a lot of robust infrastructure in place for risk management aimed at balancing the user experience with security in its app, adding that it has ensured that at any point in time, it puts measures in place that forestall a customer’s account being compromised.

“We have an AI in place, a logic that understands the pattern of your account, the pattern of your transaction. If it sees that somebody is doing something irrational or something out of the ordinary that you do on a normal day, because of the pattern that we’ve been able to build, we can block that transaction.

“And because we’re also going to have to look at technology-as-a-service, rather than having our infrastructure on prep, we’re having our infrastructure on the cloud. These are things that speak to infrastructure as a service, and technology-as-a-service, and are driving our reliability and sustainability today,” Nwosu said.

Nwosu admitted that though digital money is essential due to its speed, convenience, and accessibility, it also comes with its own threats and its own security challenges, especially in the face of nefarious activities around cybercrime.

“There are different channels by which people can access their money. However, in accessing this money, there is a potential challenge of having your funds being taken over by some people that you don’t want them to have access to it. There are lots of things happening around the future of money in terms of safety and in terms of security.

“We have online fraud. We have a local simulation. Identity theft is on the rise. We are being infused into devices, into servers. We have phishing in which e-mails are sent to deceive you to believe that the e-mails are coming from a genuine source. These are things that can affect or impact the digital money currency.

“The most important thing, again, is that at any point in time, as much as we are creating the environment to make sure that fraud is actually reduced in terms of cyber security, we are addressing all the things that need to be addressed so that from a digital money perspective, we are able to access the money without any fear. We can do a transaction without any fear.

“It’s also very important to understand that any time a fraud happens, a notification is very important. Next slide, please. Lack of security awareness is top of the reasons why consumers are scammed or defrauded.

“And what we try to do in PalmPay is to raise that awareness, to let our customers know that their personal information is only personal to them,” he said.

The Managing Director stated that lack of knowledge to protect personal information, patronizing fake sites and social media pages, and attempts or pivots on unofficial channels, are some of the things that could lead to customers being scammed or defrauded.

On PalmPay’s approach to enhancing customer security on its app, Nwosu said over the past four years it has been in the Nigerian market, it has been able to marry security with customer experience, which has remained the attraction to its brand.

“What we’ve done is binding. Your phone is bound such that even if you change your phone, you put in your credentials, and there’s an OTP that has been sent to revalidate and authorize the customer who is trying to do that transaction.

“One of the other things that we’ve also done to make sure that our customers are well protected is to have an inactive session set up.

“An inactive session has to do with if you’re not doing anything on your app, then it’s time out. It doesn’t give room for people to have access to that phone or your mobile app and try to do something. Because if you keep the mobile app up, anybody could actually have access to it, and they could do any transaction.

“Not to forget the fact that for every transaction that you do as well, it’s been enabled. We have a metric just to make sure that it is the right person that is accessing your account at any point in time,” Nwosu concluded.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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FG Targets Alleged N3tn Capital Flight, Opens Airtime Credit Market to Nigerian Fintechs

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The Federal Government has backed moves to deregulate Nigeria’s airtime credit and data advance market, a step aimed at increasing indigenous participation, promoting competition and reducing capital flight from the country.

FG Targets Alleged N3tn Capital Flight, Opens Airtime Credit Market to Nigerian Fintechs

The move follows regulatory efforts by the Federal Competition and Consumer Protection Commission (FCCPC), which has advocated opening the market to Nigerian financial technology firms after years of dominance by foreign service providers.

Sources familiar with the development said President Bola Tinubu approved measures designed to dismantle the long-standing dominance of a South African technology firm, Optasia, in the airtime credit and data advance segment.

According to the sources, the FCCPC argued that the existing market structure had limited competition, restricted local participation and encouraged significant profit repatriation outside Nigeria.

The commission reportedly maintained that opening the sector would align with the Federal Government’s broader economic objectives of promoting local content, strengthening the digital economy, creating jobs and retaining more value within the domestic economy.

Optasia, formerly known as Channel VAS, has operated in the airtime credit and data advance market for about 12 years, providing services primarily to telecommunications operators, including MTN and some of its African affiliates.

The FCCPC is said to have raised concerns about the company’s operational structure and its contribution to Nigeria’s technology ecosystem despite its extensive activities within the country.

According to sources, the commission believes deregulation will encourage innovation, expand opportunities for indigenous fintech companies and support the implementation of the government’s Nigeria First Technology Policy.

“The commission’s position is that opening the market will promote competition, support local technology firms, create employment opportunities and reduce capital flight,” a source familiar with the matter said.

The deregulation initiative is also expected to deepen indigenous participation in Nigeria’s fast-growing fintech industry and reduce foreign exchange outflows associated with technology services.

Sources further disclosed that the FCCPC had presented the Presidency with a list of nine licensed Nigerian companies considered capable of providing airtime credit and data advance services in a competitive market environment.

The commission reportedly argued that local firms possess the technical expertise and operational capacity required to deliver the services currently dominated by foreign operators.

However, sources said Optasia had opposed the deregulation effort through legal and diplomatic channels.

According to the sources, the company has sought judicial intervention while also pursuing diplomatic engagements aimed at preserving its position in the market.

Despite those efforts, the Federal Government is said to have maintained its support for opening the sector to greater competition.

Industry stakeholders believe the move could reshape Nigeria’s digital financial services landscape by encouraging innovation, improving service delivery and creating new opportunities for indigenous technology firms.

Neither the Presidency, FCCPC nor Optasia had issued an official statement on the development as of the time of filing this report.


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NITDA Backs NiRA’s Ambitious 2026 Plan to Drive Massive .ng Domain Adoption

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As part of its commitment to fast-track Nigeria’s digital economy, the National Information Technology Development Agency (NITDA) has officially approved the 2025 Annual Report and the 2026 Business Plan of the Nigeria Internet Registration Association (NiRA).

NITDA Backs NiRA’s Ambitious 2026 Plan to Drive Massive .ng Domain Adoption

The Director General of NITDA, Kashifu Inuwa, receives the Nigeria Internet Registration Association (NiRA) Annual Report from its President, Adesola Akinsanya, after a briefing on the Association’s yearly activities, milestones, and ongoing efforts to strengthen Nigeria’s internet and digital landscape

The approval came during a meeting at NITDA headquarters where NiRA’s President, Mr. Adesola Akinsanya led his board members to present the association’s 2026 vision to NITDA Director General, Kashifu Inuwa, CCIE.

Following the approval, both organisations expressed the resolve to reinforce their collaborative efforts to ensure smooth, rapid execution of their shared goals of increasing the adoption of the .ng domain across

To actualise the business plan, the DG directed NiRA to work hand-in-hand with NITDA’s e-Governance and Digital Economy Department for effective implementation, daily updates, and project tracking.

“You have my full approval for these initiatives. Let us change our strategy, sync up more closely, and ensure everything we have agreed upon during this presentation is fully implemented by next year,” Inuwa declared.

Highlighting some of NiRA’s impressive achievements achievements over the past year, Akinsanya said 98,285 new registrations, 71,470 renewals, and 1,970 restorations were recorded in 2025, while there are 241,000 active domains.

Beyond the numbers, NiRA also implemented important security upgrades, including the Domain Name System Security Extensions (DNSSEC), for a more secure and resilient internet experience for local users, as well as improvements in registrar support and engagement.

Looking into the future, Akinsanya said NiRA is intensifying action to make .ng and .gov.ng domains the gold standard across the country. He expressed gratitude for NITDA’s ongoing support, calling for joint awareness campaigns and digital capacity-building to bring more state governments, local councils, and public institutions under the secure official domain.

Also, the NiRA president added that the association is updating its internal systems, introducing automation, and revising its constitution to meet globally acceptable standards to ensure sustainable growth.

“NiRA is looking into deeper stakeholder engagement and moving into areas where we see massive possibilities. We are specifically targeting startups and aligning with tech events across the country. With stronger collaboration, we can drive widespread adoption across every tier of government’’, Akinsanya said.


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TikTok Tax Scam Exposed: Two Arrested Over Alleged £153 Million Fraud Scheme

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TikTok users in UK are being warned to keep an eye out for tax scams after two men were arrested in east London over an alleged scheme involving £153 million in fraudulent claims.

TikTok Tax Scam Exposed: Two Arrested Over Alleged £153 Million Fraud Scheme

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The pair, aged 22 and 25, have been accused of luring Brits into giving away their personal tax details by offering financial rewards over the app.

Investigators believe they then used those details to lodge false claims worth tens of millions of pounds, claims which were ultimately blocked by HMRC.

The tax body is now urging social media users to be skeptical of posts that promise “risk-free” rewards in return for their tax information.

That information, HMRC warned, is then used to apply for fraudulent tax repayments. Because the criminals hide their identity, it is the person whose details were used who will owe money to HMRC as a result. Similar scams are also run on apps such as Instagram and Snapchat.

TikTokers arrested in London after ?running 153,000,000 tax scam? over app

Simon Grunwell, HMRC’s head of cybercrime investigations, told users to “protect your personal tax details in the same way you protect your bank details.”

He added: “Claims of quick, risk-free cash in return for sharing your personal information are a scam. They aim to defraud you and the taxpayer.”

The two Romanian men involved in the alleged TikTok scheme were arrested in Newham on April 23.

They were accused of offences under the Fraud Act, the Serious Crime Act, the Computer Misuse Act, and the Proceeds of Crime Act. Both have since been released on bail, and the investigation is ongoing


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