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Interesting Developments in the Courier Sector

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Courier and postal services last year witnessed exponential growth in volume of services rendered to customers. There were also innovations in some areas which helped to notch up demand for services rendered by the sector. Information and Communication Technology still stands out as a great enabler that has helped to drive the new areas of opportunities being savored by the sector to deliver innovated, prompt and effective services to rising clientele of postal and courier services.
The fear was that the dawn of the information age would have a negative effect on the postal and courier sector as skeptics were of the view that the boom in ICT would lead to reduction in services rendered by the sector. But events were to prove skeptics wrong that instead of reducing the operations and opportunities available in the industry, ICT has actually enlarged the scope and areas of activities for the sector.  As an evolving phenomenon, ICT will continue to create more opportunities and even change manual and old ways of doing business in the sector in 2009 and beyond.
The postal and courier sector in 2009 will most likely continue to witness an upswing in terms of volume of services it renders. With a fiscal policy that tends towards reduction in government expenditure during the year, there is likelihood that there will be heightened demand for the services of the sector. Oversea travel for government personnel has been slashed and such a development is likely to lead to increase in courier and postal service exchanges during the year.
The introduction of new actors in the Ministry of Information and Communications  which saw Prof. Dora Akunyili replacing Mr. John Odey as minister,  and Ibrahim Dasuki Nakande being succeeded by ……. as minister for state for Information and Communications  , will actually change things  either for better or for worse.  But given the track record of Prof Dora Akunyili as former director general of National Agency For Food Drug Administration and Control (NAFDAC), Nigerians are not in doubt that Akunyili is capable of delivering as an individual. However people  have continued to express their reservation that the Amazon is now being made to head a ministry where she lacks the  expertise to operate and  area different from her area of calling as a pharmacist where she has made her mark.
Other school of thought feels sad that Akunyili might rubbish whatever fame she had been able to garner for herself during her days as the director general of NAFDAC.
As Akunyili is settling down in the office, she needs to be reminded that there are issues   which he predecessor could not finalize before the recent hand over / takeover which are vital to the development of the information ministry.  One is the Postal Commission bill that is supposed to usher in an independent regulatory body for the postal and courier sector.  The postal and courier sector has showed much hope of being a money spinner for government and private operators but proper regulation of the industry has being a major drawback.
Akunyili will do well to take a closer look on the process of constituting the Postal Commission and know why it has been delayed.  Inputs into the draft Postal bill have been made by all stakeholders and same submitted to the Bureau of Public Enterprises (BPE) to vet and submit to the vice president who is the chairman of …..  She should find out the position with this document and possibly fast track it for approval by the presidency.
2009 will most probably usher in the much awaited Nigerian Postal Service commercialization.  The postmaster general of the federation, Mori Baba has argued that commercialization of the federal government parastatal will make the organization to be less dependent on government revenues. The process has brought in re-engineering into Nipost with an eye to unlimited areas of making profit for the organization.
Banks in Nigeria are also indicating their interests to pick courier licenses. In fact Union Bank plc has already picked one and operates under the name Union Express, while others are still undergoing preliminary screening by the Courier Regulatory Department. The implication is that the stake will now be higher when more banks begin to indulge in the express and logistics business. With many funds at their disposal, they will try to control the business but the multinational courier companies will prove a hard nut to crack in the new development as they have also the finance and expertise to give the banks a fair competition. 
In these developing scenarios, there is need to have a strong regulatory platform that will not be inclined to favoring any particular company. The worth of the market will be much higher than what it is at present and proper regulation of the industry will attract more foreign investors into the economy. Then  the arrangement where the Courier Regulatory Department (CRD), the organ saddled with the regulation of the postal sector which  is tied to the apron strings of Nipost , also a player in the industry will no longer be tenable .

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Glovo Pioneers AI Quick-Commerce

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Glovo, a multi-category tech company, has announced its integration into the generative AI ecosystem with the launch of its “Shopping Assistant” for ChatGPT and Claude. Users can now discover retail products, compare prices, and seamlessly order any item using natural conversational language with the AI systems.

The Glovo experience inside such platforms introduces a conversational commerce model that shifts from a search-based web to an intent-based web. Rather than navigating traditional app menus and filters, users can express needs, such as asking for a “last-minute gift for a coffee lover under ₦50,000”, and the assistant handles semantic search, location validation, and product curation.

A Seamless, Concierge-Like Experience

Once both platforms have been connected through either ChatGPT or Claude apps, the user will be able to have a multi-turn dialogue where the assistant remembers context and constraints, such as budget caps. Users receive a visual carousel of up to five highly customised product options available at local stores. Each product displays its image, name, store details and ratings, and price. While the search and discovery experience takes place directly on the Generative AI platforms, selecting a product via the “view on Glovo” button takes the user to the Glovo mobile or web app, where the payment and final purchase are exclusively completed.

Strategic Focus on Retail and Growth

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Glovo is prioritising the retail and grocery sectors for this initial launch, capturing the established habit of using AI for product research. Generative AI has driven a significant jump in retail traffic globally, so this first-mover advantage aims to meet customers where they are meeting Gen AI daily, and ensure it captures high-intent organic traffic as search behaviours evolve.

“We’re always looking for ways to meet our customers where they already are. Being available on Claude and ChatGPT means people can discover what Glovo has to offer as part of a natural conversation, with no friction. Glovo has always been about being the everyday app that provides choice and convenience, and this is another step in that direction”, said Shiro Theuri, Chief Technology Officer at Glovo.

How to look for products in the Glovo app through ChatGPT or Claude

  1. The user must sync ChatGPT or Claude with the Glovo app with the plug-in.
  2. Once synced, the user must type in @glovo followed by their request.
  3. The AI platform displays a carousel with 5 available options for the user.
  4. If the user wants to purchase any of the products or continue searching within the Glovo app, they must click “View on Glovo”, which will redirect the user to the Glovo app or website.
  5. After the order is confirmed, the store will prepare the item(s) and the courier will head up to the pick-up location. The user will receive the order in minutes.

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Fleeing Southeast Asia Scam Syndicates Find New Homes in Nigeria, Kenya- Report

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Southeast Asia cybercrime networks are expanding operations into Africa as crackdowns intensify in the subregion, according to a recent report from the United Nations Office on Drugs and Crime (UNODC).

Fleeing Southeast Asia Scam Syndicates Find New Homes in Nigeria, Kenya- Report

The massive, unintended geographic shift triggered by intense pressure from international task forces in Myanmar and Cambodia,have seen highly sophisticated criminal networks now establishing footholds in major tech hubs across Kenya and Nigeria, transforming local technical talent into accomplices for industrial-scale digital theft as reported by https://streamlinefeed.co.ke/

This strategic migration represents a critical evolution in the $17 billion crypto scam economy.

Transnational scam syndicates are  organized criminal networks that run industrial-scale online fraud using trapped or trafficked labor.

The UNODC has documented this diversification, noting that African nations are increasingly targeted as operational bases due to robust internet infrastructure and a surplus of unemployed tech workers.

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In response, local authorities are engaged in a frantic game of catch-up against well-funded foreign cartels.

Recall that in 2025, UNODC, described the shift as part of a broader trend in which crime “spreads like a cancer,” into regions with weaker enforcement and limited digital safeguards.

The report pointed to the rapid proliferation of online fraud operations, including cryptocurrency scams and phishing schemes, moving from countries like Myanmar and Cambodia into new footholds in Africa—particularly Nigeria.

A recent case publicized June 12, 2025 by the WeChat public account West Africa Chinese Voice illustrates the trend: Nigeria’s Economic and Financial Crimes Commission (EFCC) arrested 177 Chinese nationals in Lagos and Abuja between December 2024 and January 2025.

The suspects were allegedly running scam centers under the guise of corporate offices, where local Nigerians were trained to carry out online investment frauds—many following the “pig-butchering” model, which builds trust with victims before luring them into fraudulent crypto investments.

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Authorities seized hundreds of SIM cards, high-performance computers, and prewritten scam scripts during the raids

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DSS Arraigns Eze for Allegedly Hacking, Stealing N800m from SunTrust Bank

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Ugochukwu Eze, a 47 year-old man, was on Thursday arraigned before a Federal High Court in Lagos for allegedly hacking into the server of SunTrust Bank to steal a total of N800m.

DSS Arraigns Eze for Allegedly Hacking, Stealing N800m from SunTrust Bank

Ugochukwu also known as Amazon, was arraigned before the court by the operatives of the Department of State Security (DSS).

DSS accused Ugochukwu of fraudulently hacking into the server of SunTrust Bank to remove and divert the sum of N800 million into several accounts in other financial institutions.

M. Bajela,prosecuting counsel, DSS, in the charges filed before the court alleged that the defendant and others now at large, between 2023 and 2026, conspired among themselves and unlawfully and seriously hindered the function of Suntrust Bank Plc’s computer system server and in the process fraudulently diverted over N800 million belonging to the bank.

Ugochukwu was also accused of concealing and transferring various sums of money traced to the unlawful cyber-attacks to some account in some financial institutions.

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The offences alleged to have been committed by the defendant according to the prosecutor contravened sections 5; 6(1) and 8 of Cybercrimes (Prohibition, Prevention etc) Act, 2024. And Sections 10, 20 and 18(2)(D) of the Money Laundering (Prevention and Prohibition) Act, 2022.

The defendant pleaded not guilty to the allegations.

Based on his plea of not guilty, the prosecutor asked the court for a trial date, and prayed the court to remand the defendant in the facility of the correctional services pending the time trial will commence.

However, E. Afrogha, defendant’s lawyer, told the court that she has filed her client’s bail application. adding that her client has been in the DSS custody for over a month.

But the prosecution counsel told the court that he has not been served with the bail application, not withstanding that his witnesses are available.

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Based on the counsels’ submissions, Justice Friday Ogazi, presiding judge, adjourned the matter to August 24,2026 for hearing of the bail application.

The judge also ordered that the defendant be remanded in the custody of the Nigerian Correctional Services (NCS) pending the hearing of the bail application.

One of the counts against the defendant reads: “That you UGOCHUKWU EZE (AKA AMAZON) (M) (47 YEARS) sometime between 2023 and 2026 in Lagos, and other places within the jurisdiction of this honourable court, unlawfully seriously hindered the function of SunTrust Bank Plc’s computer system, and in the process fraudulently diverted over N800, 000,000.00 (Eight Hundred Million Naira) belonging to the said SunTrust Bank thereby committed an offence contrary to and punishable under Section 8 of the cybercrime (prohibition, prevention etc.) Act, 2024.”

 

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