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iSON Clinches Pan African Contact Centre Management Provider of the Year Award

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iSON Xperiences, (formerly iSON BPO Limited), a leading customer experience management company, with strong focus in Sub-Saharan Africa emerged as the “Pan African Contact Centre Management Provider of the Year” at the 14th annual Titans of Tech Awards.

The 2019 Titans of Tech Awards took place over the weekend at the Oriental Hotel, Victoria Island – Lagos. The award was granted in recognition for the Company’s consistent excellence in providing world class Call Centres for national development.

The event was preceded by a Leadership Roundtable that aimed to provide plans and policies that give insight into the challenges, opportunities and available solutions to support Nigeria’s emerging digital economy.

Commenting on the awards, Global CEO, Mr. Pravin Kumar said, “While we are happy to receive this award, we are even more delighted to have our efforts in providing a distinguished customer service experience recognized. Since we started our journey in Africa, we have seen that investing in Nigeria has truly paid off in growing the ICT industry here.

As we continue to help in growing the tech industry, we cannot help but feel even more encouraged to satisfy our clients through our superior services.

Mr. Kumar also expressed his gratitude to the clients, stakeholders, staff and organizers of the event. He said, “Without our incredibly talented staff, our loyal clients and stakeholders we simply would not be where we are today.  It is through their consistent drive to provide the best quality IT solutions that we are able to stand here today.

I would like to thank Tech Africa for organizing such an important occasion. This award confirms that the efforts iSON is investing into fostering a stronger tech and IT ecosystem in Nigeria is truly worthwhile, milestones like these ones are truly worth appreciating.”

“I will also like to say thank you on behalf of the entirety of iSON Xperiences for this gracious honor. It is satisfactory to earning a genuine reputation as a specialist in proactive customer engagement and experience as a leading contact Centre Management Provider of choice in Nigeria and sub-Saharan Africa”.

The Tech Africa leadership roundtable saw, The Lagos State Governor, Federal Ministers, captains of industry, Business Moguls, State and National Assembly Members, presidents of security associations, politicians, Governors, International Communities, youth leaders, Media Editors and many more in attendance.

The Titans of Tech Awards, sponsored by Tech Africa, was organized to celebrate the most important movers and shakers in hi-tech technology ; pioneers, Innovators, men, women, organizations and institutions who are behind the Technological wind of change sweeping Nigeria towards the global digital society. It is recognition of overall excellence, of unflinching commitment and a lifetime of efforts in the service of ICT, humanity and Nigeria.


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NCC Board Chairman Alleges Threat to His life by Agents of DG

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Tonye Jaja, chairman, Governing Board of the Nigerian Copyright Commission (NCC), has raised the alarm over alleged threat to his life by agents of John Asein, director general of the agency.

NCC Board Chairman Alleges Threat to His life by Agents of DG

He disclosed that an unnamed member of the NCC Governing Board had threatened his life through phone calls and SMS messages.

The Board Chairman, who made the claim in a statement, titled: “Notification of threats to my life and reputation in the line of duty as chairman of the Governing Board of the Nigerian Copyright Commission,” ‎said the development followed statements he submitted to the Code of Conduct Bureau and the Independent Corrupt Practices and other related offences Commission as part of ongoing investigations into allegations against Asein. ‎

According to Jaja, Asein is being investigated over alleged conflict of interest and abuse of office, among other offences.

The chairman of the NCC Governing Board also alleged that Asein and his agents have vowed to destroy his reputation through publications in the media.

The statement read: “Yesterday, I received a verbal threat during a telephone call and an SMS from one member of the Governing Board of the Nigerian Copyright (NCC).‎

“In a nutshell, he threatened that he will use online newspapers and other means to disgrace me and rubbish my reputation.

“His annoyance and threats is not an isolated incident, it is part of a coordinated onslaught of threats, publications of propaganda and other acts of reprisal targetted against me in my capacity as the Chairman of the Governing Board of the Nigerian Copyright Commission (NCC).

“The persons behind this have gone to the illegal extent of forging certain documents and leaking government official documents to Online newspapers in their desperate attempts at smearing my hard earned reputation.

“The Office of the Inspector-General of Police is currently investigating one of such incidences.

“All this smear campaign is because I ‎was invited by the Code of Conduct Bureau and the ICPC as part of their investigation of Mr John Asein the Director-General of the Nigerian Copyright Commission (NCC) whom they are investigating for allegations of conflict of interest and abuse of office, etc.

“‎As a responsible and law-abiding citizen,  who could not disobey the invitation of the ICPC and the Code of Conduct Bureau, I went to the High Court of the Federal Capital Territory (FCT) and deposed to an affidavit to confirm the veracity of the written and oral statements that I submitted to the Code of Conduct Bureau.

“Instead of these persons to apply the same steps of going before the High Court of the Federal Capital Territory (FCT) or any other court of Justice in Nigeria to swear an affidavit and oath on the pain of perjury, in support of any statements they are making, they have resorted to peddling fake news, falsehood and false, unsubstantiated allegations through the pages of online newspapers and other social media platforms.

“In recent times, their anger and onslaught has intensified because their attempts to “kill” and “bury” the investigations proved abortive considering that the ICPC, the EFCC and the Code of Conduct Bureau continued with the investigations which they had previously in an online newspaper described as the petition against Mr. John Asein as jokers.’”

The Governing Board Chairman added that anybody who is sincerely interested in knowing and verifying the truth of the allegations against Asein can make Freedom of Information requests to the Department of State Services, ‎Chairman of the ICPC,‎ Chairman of the Code of Conduct Bureau, Acting Chairman of the Economic and Financial Crimes Commission and Inspector-General of Police through the Assistant Inspector General of Police in Charge of the Federal Investigations Bureau.

 


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Health Plus Accuses Foreign Firm of Attempt to Fraudulently Takeover Business

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Health Plus, a pharmaceutical company, has accused Alta Semper Capital, a foreign private equity firm (PEF), of a fraudulent attempt to take over its business.

Health Plus Accuses Foreign Firm of Attempt to Fraudulently Takeover Business

In a rejoinder to a press release earlier issued by the PEF, Health Plus dismissed the appointment of Chidi Okoro as chief transformation officer and the claim that Olubukunola Adewunmi George, chief executive officer, remains a director and shareholder

Health Plus stated that it entered into a five-year partnership with Alta Semper Capital in 2018 to inject fresh capital to further grow the business.

George, the rejoinder stated, was prepared to give PEF a controlling stake in order for them to realise their investment.

However, it added, PEF started working of schemes aimed at taking over the business after seeing the vastness of the Nigerian market.

PEF, according to Health Plus, deliberately starved the company of funds, neglected its obligations to the business, appointed Okoro as CTO and was running the company in utter disregard for George’s wishes.

The Chairman of the Board of Directors was said to have resigned two days ago while another director resigned five weeks ago over the debilitating effect of the impasse on the company.

The rejoinder stated that George had, in May 2020, instituted a suit at the Federal High Court (FHC/L/CS/609/2020) seeking to stop HealthPlus Africa Holdings Limited (the investment vehicle used by Alta Semper Capital and which they control) and their nominee directors from continuing to run and manage the company with disregard to her interests as a member of the Company.

After being served the court summons, PEF appealed for a mediation of the crisis outside court, a process frustrated after three meetings in three months.

Alta Semper thereafter filed an arbitration claim in England.

“Alta Semper’s latest actions, including the arbitration claim that it has now filed, constitute a serious affront to the authority of the Court seised of the suit, a desecration of the integrity of the Nigerian judicial system and a gross violation of Nigeria’s extant legislation.

“The General Public, the Pharmacists Council of Nigeria, our Staff, loyal Customers, Vendors, Landlords, Bankers and all Stakeholders are advised to totally disregard and ignore the earlier unauthorised Press Release from those who have no real stake in the Company, its employees or Nigeria.

“Mrs. Bukky George remains the Founder & CEO of the Company and is focused on preserving and growing this national treasure,” the rejoinder read.

 

 

 


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Labour Vows to Shut Down Airports, Banks, Others from Today

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Organised Labour in Lagos State has said all sectors would be shut from Monday.

Labour Vows to Shut Down Airports, Banks, Others from Today

Amaechi Asogwuni, deputy vice president, Nigeria Labour Congress (NLC), spoke at a news conference on Sunday, said airports, banks, and offices would not be allowed to function.

“No airport will be in operation in Nigeria; banks are not expected to function, so no business owners should risk himself, for Nigerian workers have taken that decision”, NAN quoted him as saying.

“We are the workers and we are withdrawing our services; we have the right to do so because protests are our constitutional right. And I believe we will enforce it; schools shall remain closed until this action ends.”

The labour leader appealed to Nigerians to join the protest.

He reminded them that it was part of their quota to democracy.

On the increase in petrol price, Asogwuni said the federal government should have engaged the organised labour and other stakeholders.

“The government did not do that at a time it ought to; it failed in its duty to engage labour before time. On the issue of electricity, the government had earlier had an interaction with labour in Kano and we discouraged it from proceeding.”


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