Telecom
ISON Discloses Call Centre Plans for Telecos, Others
ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional Call Centres.
Its key clients in Nigeria include Airtel and AIICO.
The group registered in Africa and present in 25Sub-Saharan African countries, has also indicated interest in other service offerings through “ISON Technologies and ISON Investments”.
ISON BPO, which provides Call Center Outsourcing services, has over 7,000 employees across 12 countries, in which 4,500 employees are in 10 countries in Sub-Saharan Africa.
The Company said it remains the largest BPO Company in Sub-Saharan Africa. Some of the countries ISON BPO operates in includes Kenya, Nigeria, Rwanda, Tanzania, and Uganda.
In 2015, the company plans to add nine more centers with an additional 5,000 employees in this region.
Since its establishment in Nigeria, ISON has employed 1,300 people, of which 99% are Nigerians.
ISON Technologies is equally a Pan African Outsourcing player, providing end to end IT services and solutions across Africa, Dubai and the Middle East.
ISON Innovation and Investments (I3) focuses on driving consumer internet businesses in Africa.
Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.
Collectively, ISON Group has on ground presence in 25 African countries as well as the Middle East, and ASEAN regions.
The ISON Group offers BPO services through ISON BPO. The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) services through local presence and on-shore/remote support, leading to superior customer experience, highly satisfied customers and growth in business.
The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil & Gas, Banking and Financial Services.
The company has committed to setting up four state-of-the-art facilities in Ibadan, Abeokuta, Ilorin, and Kano.
It plans to employ about 4,000 employees in these call centers with an additional investment of $20 million this year.
ISON BPO has excellent Call Centre facilities around the world including one in Ibadan and plans to recreate the same standards everywhere in Nigeria.
The Company is known for its ability to deliver cost-effective outsourcing solutions to its clients, globally, thus enabling its’ clients to focus on growing and developing their key business mandates.
Their focus on employee training and capability development means that they are able to train & develop their staff to world-class standards.
Mr. Ramesh Awtaney, founder and chairman, ISON Group said, “Unlike most BPO and Tech service companies which take work & jobs to IP, we have pioneered reversing the trend by taking the IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.”
Mr. Pravin Kumar, Global CEO of ISON BPO, comments on their expansion in Nigeria thus, “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill &develop local human talent thus enablingthe countrybecome an Offshore Call Center hub which willadd significant value to our customers, internally and externally.It should not be difficult to create 25,000 jobs in 1 to 2 years in this space and generate export revenue of around US$ 400 million in same. It can then grow from there.”
ISON Group main line of business includes Consulting and Systems Integration Services, Managed Services, and Outsourcing Services.
ISON BPO offers IT enabled outsourcing services including Call Center and Back Office services across verticals namely: Communications Service Providers, BFSI, Government, Retail and Aviation Sectors.
ISON Technologies is a pan-African system integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across the continent with an on the ground presence in 25 African and Middle Eastern countries to Communications Service Providers, Tower Infrastructure Providers, BFSI, Government, Retail, Aviation and Oil & Gas segments.
ISON Innovation and Investments (I3) has been created to focus on driving consumer internet businesses in Africa.
Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.
It enables and inspires ambitious entrepreneurs by providing capital, enablement and other strategic inputs across Africa for building businesses. Several opportunities in this space are being evaluated.
Airtel Africa reported a profit after tax of $376 million for the half year ended September 30, 2025 as compared to $79 million in the corresponding period last fiscal, benefitting from a $90 million gain largely arising from Nigerian naira appreciation during the current quarter (Q2’26) and the Central African franc (CFA) appreciation during the previous quarter (Q1’26).
Revenues at $2,982 million for the reported period saw strong growth as compared to $2,370 million in the six months of the last fiscal, rising 24.5% in constant currency and 25.8% in reported currency.
The company said constant currency revenue growth reflects the consistent execution of its strategy, supported by tariff adjustments in Nigeria and continued strong growth momentum in Francophone Africa.
“Our strategy has been focussed on providing a superior customer experience and the strength of these results is testament to the initiatives that we have been implementing across the business,” Sunil Taldar, chief executive officer of the company said in a statement.
He said the company has been scaling the network to build additional capacity to facilitate the rise in both digital and financial inclusion.
“The increase in smartphone penetration to 46.8% reflects the substantial demand for data services across our markets but also highlights the scale of the opportunity to further develop the digital economy,” Taldar said.
Capex for the period stood at $318 million. “We have increased our capex guidance for FY’26 to between $875m and $900m – from ‘between $725 million and $750 million’.
This reflects our decision to accelerate our ability to capitalise on the significant growth opportunity that is available across the region, as is reflected by these strong H1’26 results,” the company said.
During the period, the company continued investments in network with the rollout of over 2,350 new sites to over 38,300 sites and an expansion of its fibre network by approx. 4,000 kms to over 81,000 kms.
Vitel Wireless Limited, a GSM second level operator, licensed by the Nigerian Communications Commission (NCC) is set to begin nationwide operations on October 30.
Kenneth Nwabueze, Chairman and CEO of Vitel Wireless
Themed “Blue is Here,” the launch event will unveil E-SIMs, physical SIMs, and smart connectivity solutions for individuals and businesses
With the tagline “Everything Connected,” Vitel aims to redefine communication in Nigeria through innovation, speed, and trust.
In a statement earlier, Vitel Wireless, said it combines reliability with innovation, leveraging cutting-edge technology to deliver seamless connectivity and intelligent solutions across the country.
“The company’s services go beyond communication — they integrate safety, mobility, and smart systems to enhance how individuals, businesses, and communities connect,” the statement reads.
According to Engr Kenneth Nwabueze, executive chairman, Vitel Wireless, at the heart of the telco’s mission is a bold vision to redefine mobile communication through technology that not only connects people but also protects them.
He highlighted the features saying the device is embedded with IoT-driven devices, smart logistics solutions and AI-powered safety analytics.
“Vitel Wireless is more than a telecom brand — it’s a movement toward a smarter, safer, and more connected Nigeria. Our goal is to bridge technology and humanity, using mobile innovation to improve lives, empower businesses, and strengthen national security,” Engr. Nwabueze said.
He stated that the Vitel Wireless team has interconnected with all major Mobile Network Operators (MNOs) in Nigeria, including MTN, Airtel, and Glo, and has a roaming agreement with MTN for nationwide rollout, extending Vitel Wireless coverage as one of the largest networks in Nigeria.
“Vitel Wireless has partnered with NCC and various law enforcement agencies to define and support key regulatory frameworks that now govern the nation’s telecom space in personal and public safety,” he said.
He added that the value added service includes Xphone -free phone calls and low international calling rates, SecureMe -location awareness solution for personal safety, Oga-App -employment enhancement and performance tool, ISEEYOU -AI-based CCTV with real-time alerts, AssetNow -LBS/GPS-based asset tracker, and many more.
“Vitel Wireless’s nationwide rollout signals a new era for the telecom industry — one where connectivity meets intelligence, and technology serves both purpose and people,” Nwabueze added.
MTN Nigeria Communications Plc, in collaboration with the Worldwide Fund for Nature (WWF) through the Nigerian Conservation Foundation (NCF), and the United Nations Development Programme (UNDP) Nigeria, has announced the shortlist of 100 young Nigerian innovators for the second phase of the 2025 Nigeria PachiPanda Challenge.
The initiative, launched in 2024, is aimed at fostering home-grown solutions to Nigeria’s most pressing environmental challenges, including climate change, pollution, community conservation, and sustainability.
According to a joint statement by the organisers, the top 100 were selected from a pool of 2,169 applications received nationwide. The selection process involved a rigorous multi-stage evaluation conducted by 20 expert assessors, guided by a robust framework to ensure fairness and consistency.
“The shortlisted innovators represent the brightest minds committed to environmental resilience,” the statement read. “Their solutions span high-impact sectors and are designed to address both national and continental environmental issues.”
The PachiPanda programme offers participants access to mentorship, technical workshops, seed funding, and a network of industry experts. The next phase will see a further evaluation to determine the Top 10 finalists, who will be unveiled ahead of a three-day sprint pitch and masterclass event scheduled for November 2025 in Lagos.
During the event, finalists will undergo intensive training to refine their business strategies and enhance their solutions for broader impact. Winners of the Nigeria PachiPanda Challenge will advance to the continental Africa PachiPanda Contest, where they will compete with other national champions.
Nigeria CommunicationsWeek reports that the programme underscores MTN Nigeria’s commitment to eco-entrepreneurship and environmental sustainability, empowering youth-led enterprises to drive green innovation across Africa.
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