Telecom
ISON to Solidify Footprint in Nigeria with 4 More Call Centres

ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.
ISON has also indicated interest in other service offerings through “ISON Technologies and ISON Investments”.
ISON Group is registered in Africa and has presence in 25Sub-Saharan African countries.
ISON BPO,which provides Call Center Outsourcing services, has over 7,000 employees across 12 countries, in which 4,500 employees are in 10 countries in Sub-Saharan Africa.
ISON BPO is the largest BPO Companyin Sub-Saharan Africa. Some of the countries ISON BPO operates in includes Kenya, Nigeria, Rwanda, Tanzania, and Uganda. In 2015, the company plans to add nine more centers with an additional 5,000 employees in this region.
Since its establishment in Nigeria, ISON has employed 1,300 people, of which 99% are Nigerians.
Its key clients in Nigeria include Airtel and AIICO.
ISON Technologies is equally a Pan African Outsourcing player, providing end to end IT services and solutions across Africa, Dubai and the Middle East.
ISON Innovation and Investments (I3) focuses on driving consumer internet businesses in Africa.
Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.
Collectively, ISON Group has on ground presence in 25 African countries as well as the Middle East, and ASEAN regions.
The ISON Group offers BPO services through ISON BPO. The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) servicesthrough local presence and on-shore/remote support,leading to superior customer experience, highly satisfied customers and growth in business.
The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil&Gas, Banking and Financial Services.
The company has committed to setting up four state-of-the-artfacilities in Ibadan,Abeokuta, Ilorin, and Kano.It plans to employ about 4,000 employees in these call centers with an additional investment of $20 million this year.
ISON BPO has excellentCall Centre facilities around the worldincluding one in Ibadan and plans to recreate the same standards everywhere in Nigeria.
ISON BPO is known for its ability to deliver cost-effective outsourcing solutions to its clients, globally, thus enabling its’ clients to focus on growing and developing their key business mandates.
Their focus on employee training and capability development means that they are able to train & develop their staff to world-class standards.
Mr. Ramesh Awtaney, founder and chairman, ISON Group said, “Unlike most BPO and Tech service companies which take work & jobs to IP, we have pioneered reversing the trend by taking the IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.”
Global CEO of ISON BPO,Mr. Pravin Kumar comments on their expansion in Nigeria thus, “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill &develop local human talent thus enablingthe countrybecome an Offshore Call Center hub which willadd significant value to our customers, internally and externally.It should not be difficult to create 25,000 jobs in 1 to 2 years in this space and generate export revenue of around US$ 400 million in same. It can then grow from there.”
ISON Group main line of business includes Consulting and Systems Integration Services, Managed Services, and Outsourcing Services.
ISON BPO offers IT enabled outsourcing services including Call Center and Back Office services across verticals namely: Communications Service Providers, BFSI, Government, Retail and Aviation Sectors.
ISON Technologies is a pan-African system integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across the continent with an on the ground presence in 25 African and Middle Eastern countries to Communications Service Providers, Tower Infrastructure Providers, BFSI, Government, Retail, Aviation and Oil & Gas segments.
ISON Innovation and Investments (I3) has been created to focus on driving consumer internet businesses in Africa.
Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.
It enables and inspires ambitious entrepreneurs by providing capital, enablement and other strategic inputs across Africa for building businesses. Several opportunities in this space are being evaluated.
Telecom
ATU, AFRINIC Urge Governments, Regulators to Develop Internet Resilience Framework

As Africa continues to face internet disruptions, telecom leaders have urged governments and regulators to embrace and implement a Model Framework for Building Regional Internet Resilience.
The African Telecommunications Union (ATU), Internet Society, and African Network Information Centre (AFRINIC) have all endorsed the framework.
The framework organises Africa’s internet resilience challenge around three interdependent focus areas: networks and internet service providers (ISPs), critical infrastructure such as power grids and cables, and market conditions that influence affordability and demand, according to the organisations in a joint statement.
Once implemented, entities or operators responsible for an important part of a country’s internet ecosystem, such as electricity utilities, mobile network operators, ISPs, internet exchange points, or a country-code top-level domain registry, must develop a resilience plan within one year of the framework’s official adoption.
The statement also mentions several past disruptions that hampered communication, such as the West Africa Cable System failure in March 2024, which cut off 13 countries for days.
They went on to explain that the plan must be evaluated and updated on an annual basis and be compatible with the entity or operator’s continuity and reconstitution plans.
It (framework) should also specify how the organisation intends to incorporate the resilience features of redundancy, resourcefulness, rapid recovery—all of which are critical components of achieving overall robustness—into its operations.
ATU has warned that every blackout is a flashing red warning, and that the framework would act as an insurance policy against outages.
“Connectivity remains Africa’s nervous system and when it stutters, schools, hospitals and markets stutter too. This framework is our insurance policy against digital darkness”, said John Omo, secretary general of ATU.
Arthur Carindal, AFRINIC’s head of stakeholder engagement, commended the institutions for their coordinated efforts.
He said: “It is a great honour for AFRINIC to collaborate with ATU and ISOC in transformative initiative enabling all stakeholders to participate in developing Africa’s internet resilience model framework, which highlights key policy recommendations and best practices for strengthening internet infrastructure in Africa.”
Telecom
NCC Rallies Stakeholder Support to Protect Telecom Infrastructure

Nigerian Communications Commission (NCC) has reiterated its commitment to the full operationalisation of President Bola Ahmed Tinubu’s Executive Order on Critical National Information Infrastructure (CNII), which designates telecommunications facilities as critical national assets deserving optimal protection.
This comes on the heels of a successful mediation led by the Office of the National Security Adviser (ONSA), in collaboration with the Commission, which resulted in the suspension of a planned strike by the Natural Oil and Gas Suppliers Association of Nigeria (NOGASA).
The strike, if carried out, would have disrupted the supply of diesel to telecommunications sites nationwide, severely affecting network operators’ ability to power their diesel-driven generators and maintain uninterrupted connectivity.
In the days leading up to the resolution, the ONSA, under the leadership of the National Security Adviser (NSA), Mallam Nuhu Ribadu, held strategic engagements with NOGASA’s leadership, with the Commission providing technical and regulatory guidance to highlight the potential implications of service disruptions on national security, the economy, and everyday life.
The discussions culminated in an agreement to call off the industrial action, averting what could have been a nationwide disruption of telecom services.
“Telecommunications infrastructure is the backbone of our connectivity and digital economy. Any disruption, whether through vandalism, accidental damage during construction work, theft of equipment, denial of access to maintenance teams, or interruptions in the supply of essential operational materials, has far-reaching implications for service delivery, economic stability, and national security,” the NSA said.
The Commission expressed appreciation to the ONSA for its leadership and dedication to protecting national assets and commended the maturity and understanding demonstrated by relevant stakeholders in recognising the national importance of telecommunications services.
Commenting on the development, the Executive Vice Chairman/Chief Executive Officer of the Commission, Dr. Aminu Maida, stated: “We will continue to enforce strict compliance by our licensees with technical standards for the deployment and maintenance of telecommunications infrastructure, while working closely with relevant stakeholders to strengthen awareness and cooperation on their protection.
“We also recognise mediation as an effective tool for building consensus among stakeholders. This resolution underscores the importance of dialogue in preventing avoidable service disruptions. Ultimately, we call on all Nigerians to regard telecom infrastructure as a shared national asset, one that underpins our ability to connect with loved ones, transact businesses, access healthcare, pursue education, and participate in the global digital economy.”
The Commission reaffirmed that it would continue to coordinate with security agencies, industry stakeholders, and the public to ensure that Nigeria’s telecommunications infrastructure remains protected, resilient, and reliable for all.
Telecom
Nigeria’s Internet Subscriptions Dip Slightly in June, But Data Demand Hits New High

Active internet subscriptions across mobile, fixed, and VOIP networks in Nigeria dropped to 141.1 million in June, representing a 0.3% decline from the 141.5 million recorded in May, according to the latest statistics from the Nigerian Communications Commission (NCC).
Mobile network operators MTN, Airtel, Globacom, and 9mobile maintained their dominance with a combined 140.6 million subscriptions, leaving Internet Service Providers and others with 528,633 subscriptions at the end of June.
Despite the slight drop in subscriptions, data consumption continued to grow. Nigerians used 1.044 million terabytes of data in June, marginally higher than the 1.043 million terabytes recorded in May, which had been the highest monthly usage since January 2023.
Telecom operators say this surge in data usage is driven by the rapid growth of Nigerian cities, especially Lagos, where more people, businesses, and devices are fueling record bandwidth consumption. In response, operators are expanding capacity to meet the rising demand.
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