Telecom
ISON to Solidify Footprint in Nigeria with 4 More Call Centres

ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.
ISON has also indicated interest in other service offerings through “ISON Technologies and ISON Investments”.
ISON Group is registered in Africa and has presence in 25Sub-Saharan African countries.
ISON BPO,which provides Call Center Outsourcing services, has over 7,000 employees across 12 countries, in which 4,500 employees are in 10 countries in Sub-Saharan Africa.
ISON BPO is the largest BPO Companyin Sub-Saharan Africa. Some of the countries ISON BPO operates in includes Kenya, Nigeria, Rwanda, Tanzania, and Uganda. In 2015, the company plans to add nine more centers with an additional 5,000 employees in this region.
Since its establishment in Nigeria, ISON has employed 1,300 people, of which 99% are Nigerians.
Its key clients in Nigeria include Airtel and AIICO.
ISON Technologies is equally a Pan African Outsourcing player, providing end to end IT services and solutions across Africa, Dubai and the Middle East.
ISON Innovation and Investments (I3) focuses on driving consumer internet businesses in Africa.
Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.
Collectively, ISON Group has on ground presence in 25 African countries as well as the Middle East, and ASEAN regions.
The ISON Group offers BPO services through ISON BPO. The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) servicesthrough local presence and on-shore/remote support,leading to superior customer experience, highly satisfied customers and growth in business.
The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil&Gas, Banking and Financial Services.
The company has committed to setting up four state-of-the-artfacilities in Ibadan,Abeokuta, Ilorin, and Kano.It plans to employ about 4,000 employees in these call centers with an additional investment of $20 million this year.
ISON BPO has excellentCall Centre facilities around the worldincluding one in Ibadan and plans to recreate the same standards everywhere in Nigeria.
ISON BPO is known for its ability to deliver cost-effective outsourcing solutions to its clients, globally, thus enabling its’ clients to focus on growing and developing their key business mandates.
Their focus on employee training and capability development means that they are able to train & develop their staff to world-class standards.
Mr. Ramesh Awtaney, founder and chairman, ISON Group said, “Unlike most BPO and Tech service companies which take work & jobs to IP, we have pioneered reversing the trend by taking the IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.”
Global CEO of ISON BPO,Mr. Pravin Kumar comments on their expansion in Nigeria thus, “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill &develop local human talent thus enablingthe countrybecome an Offshore Call Center hub which willadd significant value to our customers, internally and externally.It should not be difficult to create 25,000 jobs in 1 to 2 years in this space and generate export revenue of around US$ 400 million in same. It can then grow from there.”
ISON Group main line of business includes Consulting and Systems Integration Services, Managed Services, and Outsourcing Services.
ISON BPO offers IT enabled outsourcing services including Call Center and Back Office services across verticals namely: Communications Service Providers, BFSI, Government, Retail and Aviation Sectors.
ISON Technologies is a pan-African system integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across the continent with an on the ground presence in 25 African and Middle Eastern countries to Communications Service Providers, Tower Infrastructure Providers, BFSI, Government, Retail, Aviation and Oil & Gas segments.
ISON Innovation and Investments (I3) has been created to focus on driving consumer internet businesses in Africa.
Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.
It enables and inspires ambitious entrepreneurs by providing capital, enablement and other strategic inputs across Africa for building businesses. Several opportunities in this space are being evaluated.
Telecom
Telcos Bleed Loses in Billions as Thieves and Vandals Destruct Infrastructure

Telecommunications operators in Nigeria are waxing worriedly over the increasing activities of vandals and thieves who are cutting fiber optic cable, stealing generators and batteries.

According to the operators, the activities of the vandals and thieves have led to degrading quality of service (QoS)- prolonged network downtimes, high rates of dropped calls, and slow internet speeds.
It also directly lead to poor voice quality, interrupted data services, and failures in critical, time-sensitive applications like banking.
According to figures by the Nigerian Communications Commission (NCC), the losses run into billions of naira as more than 650 power-related assets were stolen in 2025.
These include; stolen generators, batteries, and other power equipment essential to the operation of base stations across the country, where unreliable electricity supply makes off-grid power systems central to network stability.
Association of Telecommunications Companies of Nigeria (ATCON) said that the scale of theft has shifted the challenge from operational disruption to what it described as an existential threat to the sector.
Tony Emoekpere, president, ATCON, told Punch that operators are now responding largely in a defensive mode, combining physical security upgrades with technological monitoring and redesigning how sites are powered and secured.
“Operators are responding, but largely in a defensive mode,” he said.
“What you’re seeing now is a combination of increased physical security, technology deployment, and changes to how sites are designed and powered.”
Measures include increased deployment of site security guards, collaboration with local vigilante groups, reinforced base station enclosures, and wider use of remote monitoring systems that allow operators to detect tampering in real time.
Operators are also shifting away from easily removable components, such as standalone batteries, toward more integrated and hybrid power systems.
However, ATCON said even solar and hybrid infrastructure is now being targeted by thieves.
“We are spending more to protect infrastructure than we should, and that is not sustainable,” Emoekpere said.
The impact of the theft is already being felt across Nigeria’s telecom network, with operators reporting site shutdowns that translate directly into service deterioration.
“When you lose generators and batteries at that scale, what it means in practical terms is that sites go down,” Emoekpere said.
“And when sites go down, you immediately see increased call drops, poorer voice quality, and slower or completely unavailable data services.”
ATCON said subscribers are already bearing the brunt of the disruption, even if they are unaware of its underlying cause.
The association warned that the financial impact runs into billions of naira annually, with operators currently absorbing much of the cost.
However, it said the losses are increasingly feeding into broader industry economics.
“These losses run into billions of naira annually. While operators are absorbing a lot of it for now, it inevitably feeds into the overall cost structure of the industry,” Emoekpere said.
Telecom
Amazon Satellite to Challenge Starlink in Africa with Globalstar Acquisition

Amazon is in advanced negotiations for a blockbuster $9 billion acquisition deal of satellite communications firm Globalstar. The multi-billion-dollar strategic move is aimed at fast-tracking its low-Earth orbit ambitions and directly challenging Elon Musk’s Starlink dominance, especially in fast-growing African connectivity markets.

The talks, which remain fluid, are understood to be focused on structuring the deal around spectrum rights and Globalstar’s existing satellite infrastructure.
However, the Financial Times of India reports that a deal is imminent, although negotiations are “complex and not yet finalised.”
The one major sticking point is Apple’s 20% stake in Globalstar, which adds a layer of corporate tension to the deal.
If completed, the acquisition would significantly accelerate Amazon’s satellite internet rollout under its Project Kuiper, now branded Leo, initiative, which was formally expanded in Africa 11 months ago as part of its push to connect underserved regions with high-speed broadband.
Amazon has already begun launching Kuiper satellites, but with just over 180 in orbit, it remains far behind Starlink’s more than 7 000 operational satellites.
A Globalstar executive, speaking on background, said the company “does not comment on speculation,” while Amazon has also declined to confirm the talks.
Starlink, operated by SpaceX, already has an expanding footprint across Africa, with services active in countries including Nigeria, Kenya, Rwanda, Mozambique, and parts of Southern Africa.
Its low-latency broadband has become critical for remote schools, mining operations, and rural fintech infrastructure.
But despite its rapid rollout, Starlink still faces regulatory delays and licensing hurdles in several African markets, giving rivals a window of opportunity to grab a chunk of the lucrative sector across the continent.
Amazon’s potential acquisition of Globalstar would immediately strengthen its African positioning.
Globalstar already holds spectrum authorisations and partnerships in markets such as South Africa, Rwanda, Mozambique, and Gabon, where it has focused on enterprise connectivity, conservation tracking, and industrial IoT solutions.
This existing footprint could give Amazon a regulatory shortcut into markets where Starlink has spent years negotiating approvals.
Telecom
Tosin Eniolorunda, ALX Host Entrepreneurship Masterclass for 100 Female Business Owners

Tosin Eniolorunda, Group CEO of Moniepoint Inc., has delivered on a commitment that demonstrates his fidelity to deepen financial literacy among women business owners in Nigeria.

Tosin Eniolorunda
In partnership with ALX, Eniolorunda hosted a four-hour virtual Entrepreneurship Masterclass bringing together 100 female business owners for a hands-on session designed to move them from petty trading to building valuable enterprises.
The masterclass was structured around three practical modules: The Model, The Money, and The Plan with each session facilitated by a subject matter expert and anchored in live, guided exercises rather than passive instruction.
Participants also completed a one-page Lean Canvas draft, worked through
Tosin Eniolorunda, ALX Host Entrepreneurship Masterclass for 100 Female Business Owners
Tosin Eniolorunda, Group CEO of Moniepoint Inc., has reinforced his commitment to advancing financial literacy among women entrepreneurs in Nigeria through a strategic partnership with ALX.
The collaboration culminated in a four-hour virtual Entrepreneurship Masterclass that brought together 100 female business owners for an intensive, hands-on learning experience aimed at transitioning participants from small-scale trading to building sustainable, high-value enterprises.
The masterclass was structured around three practical modules—The Model, The Money, and The Plan—each facilitated by subject matter experts and delivered through live, guided exercises rather than traditional lecture formats.
Participants developed a one-page Lean Canvas, worked through pricing and profit calculators to determine break-even points and profitability drivers, and concluded the session by drafting a 30-60-90 day execution roadmap with defined weekly actions and measurable KPIs.
At the end of the programme, each participant received a comprehensive resource pack to support continued application of the tools and frameworks introduced during the training.
A key module focused on building scalable business models, guiding participants through customer segmentation, problem identification, value proposition design, and distribution channels. Additional sessions addressed pricing strategies and financial fundamentals, equipping attendees with practical knowledge to better understand their finances and make informed growth decisions.
Iwalola Sobowale, Director of Customer Experience and Market Research at Moniepoint, led a dedicated product session, showcasing the company’s suite of business tools spanning payments, banking, and operations management. Particular emphasis was placed on Moniebook, designed to enable smarter and more efficient business operations.
The initiative aligns with Eniolorunda’s long-held view that financial inclusion must go beyond access to financial services. Speaking at the International Financial Inclusion Conference 2024 organised by the Central Bank of Nigeria, he stressed that financial inclusion for women should not be treated as a mere buzzword or checklist, but must be grounded in data-driven economic participation.
Research continues to highlight that women-owned businesses often demonstrate stronger repayment behaviour and higher financial engagement when provided with appropriate tools, reinforcing the economic and social case for investing in female entrepreneurship.
Speaking on the initiative, Eniolorunda said: “We’re at a point where technology can significantly accelerate business growth, but access alone isn’t enough. What matters is giving entrepreneurs the knowledge and confidence to use these tools effectively. This masterclass is about equipping women with insights they can apply immediately to grow their businesses.”
ALX, a pan-African technology and professional skills training platform, continues to play a key role in developing the next generation of African leaders through practical, industry-relevant programmes.
The initiative also supports United Nations Sustainable Development Goal 5 on Gender Equality, particularly targets focused on enhancing women’s participation in economic life and expanding access to financial services and quality education.
It further builds on Eniolorunda’s broader interventions in the space, including programmes by the Tosin Eniolorunda Foundation aimed at improving financial literacy among female STEM students at Obafemi Awolowo University—reflecting his belief that sustainable financial inclusion is anchored on strong financial literacy.
h a pricing and profit calculator to identify their break-even points and profitability levers, and closed the session by drafting a personal 30-60-90 day execution roadmap with weekly actions and measurable KPIs. Every participant left with a resource pack to continue applying the tools after the session.
One of the modules involved guiding participants through the fundamentals of building a scalable business model with a focus on customer definition, problem articulation, value proposition, and channels while others focused on pricing and financial fundamentals, equipping participants with the confidence to understand their numbers and make informed decisions about growth.
Iwalola Sobowale, Director of Customer Experience and Market Research at Moniepoint, addressed participants during a dedicated product session, walking them through how Moniepoint’s suite of tools which span payments, business banking, and operations management with a particular focus on Moniebook to support smarter, more efficient business growth.
This Masterclass reflects Eniolorunda’s long-standing position that the work of inclusion does not end at access. At the 2024 International Financial Inclusion Conference convened by the Central Bank of Nigeria, he argued that financial inclusion for women “must no longer be treated as a buzzword, charitable social activity or a checklist to be marked, averring that it must be rooted in economic and business activities that are well underlined by data.”
Research consistently shows that women-owned businesses demonstrate stronger repayment discipline and higher financial engagement when given access to the right tools, making investment in women entrepreneurs both a moral and economic imperative. “It is actually more profitable to serve women,” Eniolorunda has said.
Speaking on the imperative of the initiative, he noted: “We’re at a point where technology can significantly accelerate business growth, but access alone isn’t enough.
“What matters is giving entrepreneurs the knowledge and confidence to use these tools effectively. This masterclass is about equipping women with insights they can apply immediately to grow their businesses.”
ALX, the project partner is a pan-African technology and professional skills training platform committed to developing the next generation of African leaders through world-class, practically grounded programmes.
The initiative sits within the United Nations Sustainable Development Goal 5 on Gender Equality, specifically its targets around women’s full and effective participation in economic life and expanding access to financial services and quality education for women entrepreneurs.
It builds on Eniolorunda’s broader record in this space, including the Tosin Eniolorunda Foundation’s financial literacy programme for female STEM students at Obafemi Awolowo University which has its root in his belief that “there can be no sustainable financial inclusion without financial literacy as its cornerstone.”
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