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Knowing, Understanding Your Customers, Key to Building Viable Local Startups- Georgina Campbell-Flatter

The Massachusetts Institute of Technology (MIT), has been ranked as the top University in the world for the third year running.
This can be attributed to a number of factors. Areas where the institution is obviously very strong are in the areas of technology, innovation and entrepreneurship.
A team of MIT officials recently arrived in Nigeria, for Open Mic Africa. They also visited a number of Startups they found interesting.
A member of that delegation was Georgina Campbell-Flatter, Executive Director, Legatum Centre For Development and Entrepreneurship at MIT, USA, with whom I had a very interesting discussion on her thoughts on the Nigerian Startups ecosystem and how to build viable ones.
On what her experience has been, so far, in Lagos, Georgina stated that it has been awesome and great. “The energy in the city is amazing. The people are great. I’m having a beautiful time and our hosts are incredible”, she stated.
Shedding light on some of the Startups that her team had visited, Georgina mentioned some Startups, but was, particularly, excited about Wecyclers, run by Bilkis, whose Startup is all about offering an innovative model for recycling waste, thus, helping to clean up the city of Lagos. She stated that waste are collected, processed and sold for a profit.
Georgina also spoke glowingly about Max , a delivery service that makes it easier for Lagosians to send and receive packages in under 3 hours, because of the adoption of the innovation of the Motorcycle delivery model, thus, beating the usual Lagos traffic.
Georgina stated that, this is instructive, as Max has been able to create as much as 4,500 jobs that did not exist five years ago in the city.
On how local Startups can benefit from the MIT ecosystem, Georgina stated that it is a matter of the mindset.
“When we support entrepreneurs, we encourage them to think about two things. It’s the mindset in spirit and its’ scale.”
She stated that spirit is natural, as there are people who are excited and eager to provide value to their ecosystem.
She stated, however, that matching them with the needed skills to build and scale their business is what MIT does to help the Startups. Georgina stated that there is a Professor at MIT, who has written a book, with a disciplined approach on 24 steps to working through your business.
“The key point behind everything that he teaches and everything that we teach at MIT is that, you have to understand your customer. You have to know who you are serving”, she pointed out.
Georgina stated that, embedded in the MIT approach to teaching, is the idea of mind and hand, and she thinks that Nigerian Universities too can take queue from there.
“Everything we teach, has a theory component and also a practical component”, she reiterated. She emphasized that it is not all about standing out there with some power point, talking out to entrepreneurs, because, they want to be involved. They want to engage. They want to GSD, which means ‘Get Stuff Done’. You can’t really teach that”, she pointed out.
She stated that the approach is to teach in Class a little bit and, then, carry out some project work by getting the students out to the field.
“One of the assignments we have, is you have a decent technology idea, go and speak to 50 potential users of that technology and come back and tell us what they thought of it”, she stated. She went on to say that, students also have to develop other business skills, such as, how to pitch, how to story-tell, marketing, finance, which leads to building a good business.
Georgina is of the opinion tgat, support structures are key to the growth of an entrepreneur. “You really do see results when students come into our program, they might have a great idea, but not a good sense how to approach that customer, how ti build up that product to meet the needs of the customer and by walking them through simple steps”, she reiterated.
On how important the fusion of technology and entrepreneurship is, to the growth of the ecosystem, Georgina stated that technology alone is not helpful, but when you match technology with coomercialisation, (entrepreneurship), one can really see the impact that brings to the society.
Georgina concluded by saying that she is eager to have as many entrepreneurs as possible from Lagos, to come over to MIT for training.
News
World Bank Debars United Aviation Services, Owner over Fraudulent Activities

The World Bank Group has announced the 31-month debarments of United Aviation Services Limited (UNASEL), a transportation services company based in Nigeria, and Air Vice Marshal Alkali Mamu, its owner and president, “in connection with fraudulent practices under the Enhancing Niger Northeastern Connectivity Project,” according to a press release issued by the multilateral development bank.

The statement said that the project aims to enhance connectivity and road safety along the Zinder-Agadez Road section and improve access to basic socioeconomic infrastructure for selected communities in that road section.
However, according to the statement: “UNASEL and Mr. Mamu presented false experience documents in a prequalification application to qualify for a contract under the project. This was a fraudulent practice under the World Bank’s sanctions framework.”
“The debarments make UNASEL and Mr. Mamu ineligible to participate in projects and operations financed by Bank Group institutions. The debarments are part of two settlement agreements under which UNASEL and Mr. Mamu admit culpability for the underlying sanctionable practices,” it added.
The statement further said: “Per the Bank Group Sanctioning Guidelines, the settlement agreements provide for a reduced period of debarment in light of UNASEL and Mr. Mamu’s cooperation.
As a condition for release from sanction under the terms of the settlement agreements, UNASEL and Mr. Mamu commit to developing and implementing integrity compliance measures that reflect the relevant principles set out in the Bank Group Integrity Compliance Guidelines, and Mr. Mamu further agrees to complete corporate ethics training.
UNASEL and Mr. Mamu also commit to continue to fully cooperate with the Bank Group’s Integrity Vice Presidency.
“The debarments of UNA SEL and Mr. Mamu qualify for cross-debarment by other multilateral development banks under the Agreement for Mutual Enforcement of Debarment Decisions that was signed on April 9, 2010.”
News
Enugu State Approves Land for ITF’s Digital Fabrication Centre

Governor Peter Mbah of Enugu State, has approved the allocation of a parcel of land in Enugu, the state capital, for the establishment of a state-of-the-art Digital Fabrication Centre by the Industrial Training Fund.

Mbah announced this while receiving a delegation from the Industrial Training Fund on a courtesy visit to the Government House, Enugu.
The ITF disclosed this on Friday in a statement signed by its Director of Press and Public Relations, Thomas Ngor.
According to the statement, Mbah described the proposed project as timely and aligned with his administration’s vision of transforming Enugu into a leading destination for investment, innovation and technology-driven industrial development.
He noted that the future of economic prosperity lies in deliberate investments in human capital and emerging technologies, adding that the state has continued to create an enabling environment for innovation, enterprise and sustainable growth.
The governor explained that his administration has made technical education compulsory in the state’s basic education system, with emphasis on digital literacy, robotics and mechatronics to prepare learners for the future of work.
According to him, many traditional trades are now driven by digital technologies, making it imperative to equip young people with relevant technical competencies that will enable them to compete globally and contribute meaningfully to economic development.
Governor Mbah further disclosed that his administration has built smart schools across the state, equipped with robotics centres, mechatronics laboratories and other modern learning facilities, to prepare youths for the evolving global economy.
He noted that artificial intelligence is expected to contribute about $20tn to the global economy in the coming years.
He therefore stressed that the state must be intentional about upskilling its citizens, adding that the establishment of the ITF Digital Fabrication Centre will significantly strengthen the state’s drive to build a knowledge-based economy, foster innovation, promote local manufacturing and create employment opportunities for its growing youthful population.
Earlier, Afiz Ogun, the Director-General of the ITF, who led the delegation, said that upon his appointment by President Bola Tinubu, he was mandated to upskill Nigerian artisans to international standards.
He explained that the Fund subsequently repositioned its technical and vocational skills development efforts through strategic initiatives, including the Skill-Up Artisans Programme, which is designed to train, certify and license Nigerian artisans to international standards.
Ogun disclosed that the Fund had already established a Digital Fabrication Centre in Ikeja, Lagos, with the capacity to produce more than 400 different products. He therefore requested the allocation of land in Enugu State to establish a similar centre with the same production capacity.
According to him, the initiative is aimed at promoting industrialisation, reducing dependence on imports and preparing Nigerians for opportunities in the Fourth Industrial Revolution.
He also reaffirmed the Fund’s readiness to enter into public-private partnerships that will transform Nigeria’s artisanal ecosystem.
Ogun further noted that digital technologies, including artificial intelligence, robotics and computer-aided manufacturing, are rapidly transforming the global economy, making it imperative for Nigeria to deliberately invest in upskilling its workforce to remain globally competitive.
The ITF delegation was later conducted on a guided tour of facilities at one of the smart schools established by the Enugu State Government.
News
Glovo Pioneers AI Quick-Commerce

Glovo, a multi-category tech company, has announced its integration into the generative AI ecosystem with the launch of its “Shopping Assistant” for ChatGPT and Claude. Users can now discover retail products, compare prices, and seamlessly order any item using natural conversational language with the AI systems.

The Glovo experience inside such platforms introduces a conversational commerce model that shifts from a search-based web to an intent-based web. Rather than navigating traditional app menus and filters, users can express needs, such as asking for a “last-minute gift for a coffee lover under ₦50,000”, and the assistant handles semantic search, location validation, and product curation.
A Seamless, Concierge-Like Experience
Once both platforms have been connected through either ChatGPT or Claude apps, the user will be able to have a multi-turn dialogue where the assistant remembers context and constraints, such as budget caps. Users receive a visual carousel of up to five highly customised product options available at local stores. Each product displays its image, name, store details and ratings, and price. While the search and discovery experience takes place directly on the Generative AI platforms, selecting a product via the “view on Glovo” button takes the user to the Glovo mobile or web app, where the payment and final purchase are exclusively completed.
Strategic Focus on Retail and Growth
Glovo is prioritising the retail and grocery sectors for this initial launch, capturing the established habit of using AI for product research. Generative AI has driven a significant jump in retail traffic globally, so this first-mover advantage aims to meet customers where they are meeting Gen AI daily, and ensure it captures high-intent organic traffic as search behaviours evolve.
“We’re always looking for ways to meet our customers where they already are. Being available on Claude and ChatGPT means people can discover what Glovo has to offer as part of a natural conversation, with no friction. Glovo has always been about being the everyday app that provides choice and convenience, and this is another step in that direction”, said Shiro Theuri, Chief Technology Officer at Glovo.
How to look for products in the Glovo app through ChatGPT or Claude
- The user must sync ChatGPT or Claude with the Glovo app with the plug-in.
- Once synced, the user must type in @glovo followed by their request.
- The AI platform displays a carousel with 5 available options for the user.
- If the user wants to purchase any of the products or continue searching within the Glovo app, they must click “View on Glovo”, which will redirect the user to the Glovo app or website.
- After the order is confirmed, the store will prepare the item(s) and the courier will head up to the pick-up location. The user will receive the order in minutes.
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