Telecom
Konga is Built on Sound, Ethical Behaviour, Says Imudia
Konga, E-commerce giant has assured its numerous customers and other stakeholders of its continuous adherence to the highest level of ethical conduct.
Giving the assurance in Lagos during a stakeholder meeting with merchants under the Konga platform, Nick Imudia, co-ceo of Konga, disclosed that Konga will never deviate from its well-worn path of ethical behaviour. Imudia revealed that this has remained one of the shining lights that has kept Konga at the apex of the e-commerce industry in Nigeria.
“Everything about Konga is built around ethical behaviour,” Imudia averred.“Yes, we know that Konga is in the business of e-commerce. But at Konga, it is our utmost belief that we are in business not to destroy society, but to sustain it with everything we do.
“Without a strong regard for honesty, fairness, dignity and accountability, no society will succeed. That is a fact. And if there is no society, there wouldn’t be customers and business,” he declared.
Equally important, Konga has underlined its intention to make a highly anticipated listing on the London Stock Exchange. However, huge question marks have emerged on the credibility of players in the African e-commerce sector after the travails of Jumia, which saw a much-publicized IPO on Wall Street, fall flat after a publication by a US research firm, Citroen.
Indeed, analysts believe the development may hamper the efforts of other prospective players – a point raised by Mr. Wale Ekun, one of the merchants in attendance.
However, Imudia is adamant that Konga has a track record of trust, credibility and rigorously-held standards working to its advantage.
“Our track record of sound ethical conduct is a tradition that Konga was built upon. Furthermore, the new owners of Konga are highly credible Nigerians who have been in business for over three decades without any form of blemish, indebtedness to any bank or unethical practices to their name. To begin with, internally, our ethical behaviour has led us to put a mechanism in place to ensure that only genuine products are sold on the Konga platform.As the market leader in e-commerce, Konga cannot afford to mess up its name by being associated with any form of unethical behaviour.
“Furthermore, we have grown the business efficiently to its current path of profitability by cutting losses and through critical investments in essential areas of the business. Even if we were to go public tomorrow, Konga has a groundswell of public trust that it has acquired over the years.
“Therefore, we want our customers to rest assured that their interest is covered at Konga. Each time a customer sets out to make a purchase on the platform or when we make a promise or release sensitive data, thereis a huge burden of trust underlying it. At Konga, our pricing, packaging, fulfilment, refund and overall processes are all aimed to reflect the true ethical traditions of the company.”
Further, Imudia noted that merchants and staff members of Konga are critical to its ethical conduct, adding that the company has ensured that its staffing and onboarding process meet global ethical standards.
Imudia added: “Our staffing process reflects the principle of good moral behaviour. Our staff come from different parts of Nigeria; we are not discriminatory in terms of religion, tribe, social class or age in our employment process. Our workforce is diverse as Nigeria is.However,our staff are all imbued with the right trainings and immersed in our corporate culture in displayingthe highest standard of behaviour when dealing with our customers, merchants and other stakeholders. Konga highly frowns at cutting corners or giving and taking of bribes. Every one of our staff knows this and have imbibed the culture of giving their best when dealing with our customers.”
Continuing, Imudia disclosed that: “The Konga ethical behaviour also applies to merchants doing business on the platform. At least, some of you have colleagues who we have blacklisted from selling on the platform. At Konga, there is zero tolerance for fraud or any attempts at falsifying figures.
“This is because our merchants also have responsibilities in this ethical behaviour philosophy. Merchants are critical stakeholders in the e-commerce business.Your role is valuable in completing a critical part of our ethical behaviour process, by ensuring that you seriously adhere to our codes of conduct. As you know, at Konga we do not tolerate anyone who performs below our ethical standards, and we do not condone inferior products on our platform. The responsibility to ensure that only genuine products find their way into our platform begins with you.”
The meeting, which had over 1000 merchants in attendance, was aimed at discussing ways to deepening ethical behaviour in all areas of operations in Nigeria’s largest online marketplace.
During the meeting, Imudia appreciated the various merchants who attended the event, explaining that Konga will never compromise standards in a bid to satisfy its numerous consumers, merchants, staff and investors.
Imudia urged the merchants under the Konga platform to play their part in ensuring they display optimal level of good behaviour and sound moral judgement – factors he described as critical to satisfying the yearnings of shoppers on the Konga platform.
Some of the merchants who spoke during the event expressed gratitude to the management of Konga for always being consistent with its ethical policies, adding that Konga currently stands tall above its rivals when it comes to displaying sound moral judgement in retail business.
Sunday Adeyemi, who spoke on behalf of the merchants, promised that merchants on the Konga platform would always reflect Konga’s ethical behaviour in their business operations on the platform. To this end, he said that the merchants have taken it upon themselves to work with Konga at all times to ensure the achievement of its objectives.
The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.
The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.
The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.
In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.
Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.
Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.
“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.
MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.
The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.
The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.
MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.
Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.
The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.
“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,
The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.
Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.
The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.
MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.
As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.
The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.
Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.
NCC
The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.
Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.
This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.
Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.
The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.
Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.
NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.
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