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Leveraging Quality of Service in Courier
Good quality service in any business that is service driven is what keeps customers spell bound to continue to patronize such an outfit. In the courier sector, service is expected to be prompt, safe, professionally handled and even with added service. Any courier company that is not able to deliver effective and efficient service will be limited in the number of clients that will be willing to do business with such a company. In the face of decrease in volume of business engaged by the courier companies, courier firms are individually introducing new initiatives that are meant to distinguish them from the packs in the industry. This desire to survive has brought about the revolution being witnessed in the industry .Some indigenous courier companies have in recent time shown some dexterity by expanding their operations across the national boundaries. In doing this, what is uppermost in the minds of the management of such companies is that they have something good to offer. These companies are recruiting the best hands in the industry, investing in Information and Communications Technology tools to be able to keep consignments in check to deliver good quality service, and increasing their vehicle fleet to meet up with the new challenges.
The courier industry is opening up with different courier companies showcasing their niche products all for the attention of their clients. Competition is actually changing the face of the courier business .Apart from the fact that two banks, Union Bank and Intercontinental Bank have picked up license to do business in the sector, their arrival no doubt has disrupted the system either for better or for worse.
Union Registrars took the initiative and considered the courier sector a veritable area for investment. It floated Union Express Limited to help the parent company in the distribution of letters, share certificates, annual reports and other documents to its customers which were hitherto handled by other courier companies.
As Union Registrars is now sending out her letters and parcels in-house through the Union Express, those courier companies that depended on Union Registrars for their shipment are now left with no other alternative than to look elsewhere for customers. The same applies to Intercontinental Bank and her former courier service providers. In this development, when competition is becoming stiffer by the day, Courier Company that can deliver good quality service will still remain on top. The express industry handles sensitive documents and materials that are highly valued and most of the times clients are not really bothered about how much it takes to deliver a parcel , but to have the parcel delivered to its destination timely enough, safe and the content of the parcel in tact. This is the major reason why companies and individuals continue to patronize the multinational courier companies no matter what their rates go for.

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General News
AfCFTA Opens Opportunity for Logistics Sector

The African Continental Free trade Area (AfCFTA) has created an opportunity for truckers, airlines and other players in the logistics and transportation sector.
About 2.2 million trucks, valued at $345 billion, will be needed for trade facilitation under the AfCFTA between now and 2045, according to the African Export-Import Bank (Afreximbank).
Similarly, 243 aircraft, valued at $25 billion, will be required, with 169,000 rail wagons estimated at $36 billion needed for the continental trade.
Also, more than 130 vessels, valued at $4 billion, will be required to trade under the AfCFTA, Afreximbank said.
“Road, rail, air, and maritime infrastructure are inadequate,” said Gain more Zanamwe, director of trade facilitation and investment promotion, Afreximbank, said at a roadshow in Lagos on Monday.
“Most of the intra-African trade – about 77 percent – is done by road, and this needs to change,” he further said.
He noted that Nigeria is not playing in vehicle market due to a cacophony of poor policies.
“I have had conversations with original equipment manufacturers (OEMs). They said why they are not in Nigeria is because of lack of a comprehensive auto policy. If Nigeria fixes the policy, the country can surpass what South Africa is doing,” he noted.
The AfCFTA creates access to a market of 1.4 billion people or $3.4 billion. It also provides an opportunity for Africans to trade with each other and tap from continent’s resources.
Africa’s trade with each other stands at merely 15 percent as against Europe’s 60 percent -70 percent, Asia’s 50 percent -60 percent and North America’s 40 percent.
“We need an ‘Africa-First mentality,” said Kanayo Awani, executive vice president, intra-African trade and export development, Afreximbank, stressing the need for Africans to deepen trade with each other.
The World Bank says the AfCFTA offers a promising opportunity to revive stagnant investment and development.
According to World Bank research, fully implementing the AfCFTA Aagreement could drive intra-Africa FDI by 68 percent and external investment by 122 percent.
“But the devil is in the details: to achieve these gains, countries need to implement the AfCFTA Agreement and its protocols, including the Investment Protocol.
“Drawing on regional integration successes in the Association of Southeast Asian Nations (ASEAN) and the European Union (EU), we know it is imperative to proactively initiate and organize efforts to implement investment reforms,” the World Bank noted.
Nonye Ayeni, chief executive of the Nigerian Export Promotion Council (NEPC), said Africa needs to move beyond the fragmented trade units existing today. She said a nation like Nigeria must begin to produce to export to Africa’s large market.
“Everything needed to produce electric cars could be obtained here. From lithium to rubber, we do not need to import them. We have the tool to bridge the trade gap through collaboration, commitment and cooperation.”
Nigeria’s non-oil export sector recorded a 24.75 percent increase in the first quarter (Q1) of 2025, compared to the same period in 2024.
Non-oil products valued at $1.791 billion were exported between January and March 2025, up from $1.436 billion in the first quarter of 2024.
Cocoa beans accounted for 45.02 percent of total non-oil exports, while urea/fertilizer ranked second with 19.32 percent, with cashew nuts coming third with 5.81 percent.
However, these are agro-based products and insignificant when compared with other emerging markets.
Bangladesh’s exports hit $50 billion in 2024, driven by manufactured goods such as ready-made garments (RMG), jute and jute products, frozen fish and seafood, and leather and leather products, official data said.
Vietnam achieved a record export turnover of $405.53 billion, representing a 14.3 percent increase compared to the previous year.
Malaysia’s exports rose by 4.8 percent to $263.1 billion in 2024, with manufactured goods accounting for 86 percent of its total exports, , according to the nation’s MATRADE.
“It is time we began to think of what we can sell. What value chain can I play in, and what can we do? The world is watching,” said Jumoke Oduwole, minister of industry, trade and investment.
Telecom
ALTON Explains SIM-related Services Disruption Across Mobile Networks

The Association of Licensed Telecommunications Operators of Nigeria (ALTON) has attributed temporary disruption affecting SIM-related services across all mobile networks in Nigeria to a recent directive from the National Identity Management Commission (NIMC), mandating our Mobile Network Operators (MNOs) members to transit to a new identity verification platform.
In a statement signed by Engr. Gbenga Adebayo, chairman, ALTON, explained that the migration process, which directly impacts real-time identity verification required for SIM registration, SIM replacement, Mobile Number Portability (MNP), and other related services, has introduced unforeseen technical challenges that are currently affecting service availability nationwide.
“While the new platform is intended to enhance the integrity and efficiency of identity management in Nigeria, unfortunately, the transition has temporarily impacted the ability of MNOs to deliver seamless SIM-related services.
“During this period, MNOs will not be able to support, SIM Swap, SIM replacement, activation of new subscribers and other SIM-related services,” the statement noted.
ALTON however, assured that its member companies remain fully committed to regulatory compliance and are working closely with the Nigerian Communications Commission (NCC), NIMC, and other relevant authorities to resolve the integration issues as quickly as possible.
“We understand the inconvenience this may cause to millions of subscribers who depend on these services for communication, business, and daily activities. We sincerely apologize for the disruption and kindly advise subscribers to postpone visits to service centers for SIM related transactions until further notice.
“We will continue to provide timely updates as the situation evolves and remains committed to ensuring the delivery of secure, reliable, and high-quality telecommunications services to all Nigerians,” ALTON stated.
News
Kaspersky Explains how to Protect Smart Home Devices

It is expected that by 2028, more than 33% of households worldwide will be equipped with smart home systems. Voice assistants, kitchen robots, smart lights and many other intelligent devices have become an integral part of our everyday life, transforming the way we interact with our living space.
However, with the rise of smart technology comes the need for robust protection against potential vulnerabilities. Kaspersky shares useful tips on how to look after smart home devices’ security on a daily basis, to make your home not only comfortable, but also secure.
Why do we call it “smart”?
Smart home systems integrate various devices, creating a “living” environment, enabling seamless interaction between gadgets and users. Usually, it has a central hub or controller, which acts as the brain of the smart home.
Smart home systems can include a wide variety of devices and appliances such as cameras, sensors, actuators and multiple household gadgets such as fridges, toasters, washing machines and vacuum cleaners. These devices connect with each other and other systems via the Internet.
Users can choose between different options when interacting with their smart home:
- Mobile apps that allow users to control devices, set schedules, and receive notifications even outside the house
- Voice assistants, which enable voice commands to control devices
- Web Portals and online dashboards that provide access to device settings and monitoring afterloggingin to the user’s
Comfort and ease of use are the main advantages of a smart home system. Users can set specific times for devices to perform actions, for example, turning on lights at sunset. Devices can also be programmed to respond to specific events, such as turning on the thermostat when the user arrives home.
Even TVs with built-in AI technology, which can help you to discover dishes in shows as they appear on screen, find the recipe, and then compare the products needed for its preparation with those that are in your fridge and make a shopping list doesn’t sound like a fantasy anymore.
Despite the advantages that a smart home system offers, its Achilles’ heel is the Internet connection. Connectivity of all devices to a local Wi-Fi network as well as the need to log into personal accounts makes intelligent gadgets potentially vulnerable to hacking.
There are already examples when attackers gained unauthorised access to Ecovacs robot vacuums to spy on their owners and disturb them by making loud noises and uncontrolled moves. Even an Internet-connected mattress system in theory can be hacked, making the gadget potentially unsafe to use.
The vacuum cleaner is watching you
The idea that the regular household items surrounding you every day might be sharing personal data, overhearing, or even watching you, sounds terrifying. However, there is no need to stop using your favourite gadgets. Though examples of smart home device attacks are still rare, basic security rules are essential to safely enjoy the benefits of smart technology, preventing hackers from using them against you.
- Secure your Wi-Fi network. It’s highly recommended to change the system password that many Wi-Fi routers have by default to a more complex and secure one. Here are some tips on how to create stronger passwords.
- Monitor your network regularly. Look out for any suspicious activity on your local network or even consider using specific monitoring tools like Kaspersky Wi-Fi Security Check, which alerts you if Wi-Fi security settings are weak or if there are open ports that could allow unauthorised access to your Wi-Fi or smart home devices and Smart Home Monitor, which notifies you when a new device joins your Wi-Fi network so you can disconnect it.
- Track your device’s activity. Any device’s unusual behaviour might be a signal that somebody has access to it. If you notice suspicious activity it’s recommended to change your account password (if you are logged in on the device) and check your local network traffic.
- Review the settings regularly. Less is more. Disable any unnecessary features or services on your device that could pose a risk to your privacy or security. For example, you can disable access to a device’s camera and microphone if you are not currently using these functions.
- Make rational choices. The prospect of using as many smart devices as possible seems very tempting, but remember that every new gadget increases the potential risk to your security, so choose carefully and opt for responsible manufacturers.
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