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LG Launches Women Friendly Customer Service Programme

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LG Electronics, a global leader in consumer electronics has launched a unique women-friendly customer service programme known as the ‘LG Pink Service’ in Nigeria.

This new customer service initiative is aimed at providing technical assistance across LG products to female customers at their homes.

The Pink Service, a programme which is an extension to the LG’s Care and Delight campaign, will allow female customers to be served by women technicians at their homes, as an alternative to a male specialist visiting customer homes to advice on products and future care.

Deog Jun Kim, managing director, LG Electronics West Africa operations, said:  “as a leading global brand, we strongly believe we have a role in solving customer service issues as well as forging new trajectories that will lead¬ the LG brand to newer frontiers. In the light of this, we have adopted this new programme, the LG Pink service, a new approach to customer service that optimizes both people and processes, creating long-term cultural change and measurable results”.

To ensure that a high level of customer-service is maintained, LG have selected the technicians with the highest skill-set to operate in the Pink Service programme.

As with the policy of LG service practices, all LG technicians will continuously be reviewed to safeguard and ensure that a high-level of customer-service is maintained across all markets.

In the same vein, Mohammed Fouani , managing director, Fouani Nigeria Limited, said: “at LG Electronics, we understand our primal objective and what the consumers expect from us. Through the forward-thinking initiatives we have consistently adopted we have been able to create a vision and strategy that differentiates us from the competition. The posture we have adopted allows us to meet customers’ expectations as we deliver on our brand promise.

 “LG has always put the needs of its customers at the forefront, from producing the latest innovative technology to customer service; and this was the motivation behind developing our Care & Delight services as an extension to the differentiated customer-oriented services LG provides. We introduced The Pink Service which is tailored to the special needs of our Nigerian consumers.”

To request the LG Pink Service, customers are required to call 080098115454 – the dedicated toll free number for the initiative.

The female-friendly in home after service programme involves the dispatching of highly-qualified female technician and consultant as female customer request repairs for their electronics and home appliances; with this the customer can experience not only professional technical support but also differentiated customer care with peace of mind and comfort by communicating with female technician easily.

Weolwoo Choi, general manager, LG Service Centre, LG Electronics West Africa Operations, said: “the Pink Service is the most recent innovative service to be introduced in Nigeria by LG Electronics. On the other hand, LG Care & Delight Moving Service Centre was unveiled last year allowing customers to effortlessly benefit from LG customer care service.”

Owing to the fact that a critical component of improving the customer experience is the availability of experienced and well trained customer-facing personnel, the LG Pink Service lady technician service is made of experienced and well trained female technicians adequately equipped to speedily provide needed  customer support to female patrons .

Freebies for female customers who use the LG Pink service include Purse hangers and fridge buttons.

In recent times, LG Customer Service initiatives have received rave reviews and nods of approvals from customers the world over.

The Care and Delight Bus Initiative, a recent introduction by LG, has been a unique platform that has brought about a radical change in the concept of customer service by reducing customers’ efforts and time in maintaining their products.

The bus which is equipped with all spare parts and tools necessary to conduct maintenance rapidly and efficiently has enabled the brand achieve the highest levels of customer satisfaction as it tours the streets of major Nigerian cities.


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Jumia Partners Reckitt Benkiser, Nokia, Others to Enable Consumers Access Quality Products

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Jumia has launched a Brand Festival campaign in partnership with top global brands such as Reckitt Benkiser, Unilever, Nokia, Intel, HP, Nexus, Hisense, Sharp, Samsung, Binatone, XIAOMI, ABSOLUT, Dettol, and Logitech.

The campaign which is scheduled to run from September 21st to 27th, will provide consumers access to top quality products directly from the manufacturers, eliminating all third parties, thereby reducing the cost of the products, which will enable consumers to save money.

Jumia Nigeria CEO, Massimiliano Spalazzi, said: “The aim of the campaign is to enable our consumers to save more money while getting the best quality products directly from the brand manufacturers. Consumers today are more conscious of the quality of the product they buy on Jumia, and at the same time want to save money while shopping.

In the wake of COVID-19, we have continued to strive to operate so that consumers can continue to stay at home, use e-commerce to shop, and stay safe in this trying time. We are proud to partner with Unilever, Nokia and other top brands as part of our commitment to provide customers easy access to quality products directly from the manufacturers at best prices.

Head of Key Accounts and e-Commerce at Reckitt Benckiser Nigeria Ltd, Afam Onwordi, stated that: “We have enjoyed a good and healthy relationship with Jumia in the last couple of years.

“As our fight in RB is making access to the highest quality hygiene, wellness and nourishment a right and NOT a privilege, we would therefore always seize the opportunity of every major event like this (Brand Festival) to reward our consumers with interesting offers and deals across our wide range of products.”

Senior Business Manager at HMD Global, Emmanuel Ossai, said: “For us at HMD Global, the home of Nokia phones, we are very excited to be supporting Jumia on this festival for authentic brands in Nigeria.

“We have a commitment to continuously deliver value and believe that this partnership will afford Nigerians more opportunities to enjoy the beauty of quality hardware and the secure Android experience that we offer across our range of Nokia smartphones.

“Interestingly, we have new exciting devices that will be unveiled to our Nigerian customers in the coming weeks and we cannot wait for you to have a feel of hardware magic carefully combined with software excellence. So, keep watching this space.”


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TikTok Picks Oracle to Provide ‘Secure’ Cloud Tech

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Enterprise software giant Oracle announced that it has been chosen to become TikTok’s “secure” cloud technology provider.

According to Oracle, this technical decision by TikTok was heavily influenced by Zoom’s recent success in moving a large portion of its video-conferencing capacity to the Oracle Public Cloud.

Oracle’s announcement comes after TikTok parent ByteDance last week said it will not be selling the video-sharing app’s US operations to software giant Microsoft.

This after US president Donald Trump signed an executive order on 6 August, blocking all transactions with ByteDance in an effort to address “national emergency” issues.

On 14 August, the US president issued an order that gave ByteDance 90 days to divest the US operations of TikTok.

Since then, US companies such as Microsoft and Oracle have been lining up as potential buyers for the popular short video app.

As the trade war between the US and China rages on, the US government has accelerated its efforts to purge Chinese apps and technology companies that it deems untrustworthy.

Trump and his administration raised national security issues, alleging the Chinese-owned company will share sensitive user data with the Chinese government.

“TikTok picked Oracle’s new Generation 2 Cloud infrastructure because it’s much faster, more reliable, and more secure than the first generation technology currently offered by all the other major cloud providers,” says Oracle chief technology officer Larry Ellison.

“In the 2020 Industry CloudPath survey that IDC recently released where it surveyed 935 infrastructure-as-a-service (IaaS) customers on their satisfaction with the top IaaS vendors including Oracle, Amazon Web Services, Microsoft, IBM and Google Cloud…Oracle IaaS received the highest satisfaction score.”

“As a part of this agreement, TikTok will run on the Oracle Cloud and Oracle will become a minority investor in TikTok Global,” says Oracle CEO Safra Catz.

“Oracle will quickly deploy, rapidly scale and operate TikTok systems in the Oracle Cloud. We are 100% confident in our ability to deliver a highly secure environment to TikTok and ensure data privacy to TikTok’s American users, and users throughout the world.

“This greatly improved security and guaranteed privacy will enable the continued rapid growth of the TikTok user community to benefit all stakeholders.”


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Inq. Acquires Vodacom’s Business in Nigeria, Others

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inq. Holdings Limited, artificial intelligence service provider, has acquired Vodacom Business Africa’s operations in Nigeria, Zambia and Cote d’Ivoire.

Inq. Acquires Vodacom’s Business in Nigeria, Others

It plans further acquisition in Cameroon subject to regulatory approvals.

Mr. Valentine Chime, managing director, inq. Holdings Limited, said the 100 per cent acquisition of the Vodacom Business Africa’s operations in the three countries was in pursuit of the company’s dream of building pan-African network that will help in creating better future through digital solutions.

Domiciled in Mauritius, inq. Holdings Limited is a subsidiary of Convergence Partners Communications Infrastructure Fund, a fund dedicated solely to communications infrastructure and related services and technologies across Sub-Saharan Africa (SSA).

Formerly known as Synergy Communications, the latest acquisition has grown inq.’s regional footprint with operations in 12 cities in seven countries across Africa. It has existing operations in Botswana, Malawi and South Africa with an additional investment in Mozambique.

“Under the inq. banner the company will embark on the next phase of building a unified Pan-African cloud and digital service provider, bringing to market a very relevant suite of next generation technology solutions in the fields of Edge AI, SD-WAN/NFV and Cloud,”Chime said.

According to him, with operations in major African cities of Lagos, Abuja, Port Harcourt, Kano, Gaborone, Lusaka, Ndola, Blantyre, Lilongwe, Mzuzu, Abidjan and Johannesburg, the inq. team prides itself on global best practice methodologies customised to local customs in each of the 16 cities, covering different sectors including banking, oil and gas, fast moving consumer goods, mining, health, real estate, information technologies, public sector and logistics.

“Covid-19 has accelerated digital transformation, and inq. is perfectly positioned to deliver intelligent connectivity through seamless delivery of cloud and digital services and  technologies to our clients. We are about simpler, seamless solutions,” Chime said.

 

 


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