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Loss Adjusters – The Impartial Claims Specialists

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In insurance, one of the most important issues is that of claims payment. And one of the major reasons why insurance in Nigeria has poor image and below average penetration level is the public view that insurance companies are unwilling to pay claims, even after all necessary premiums have been paid. It is the one that is of utmost concern to the insured and interestingly, it is the one that insurance companies shy away from. But in talking about claims making, especially when big sum of money is concerned, one expert whose service is crucial is that of the loss adjuster. Unfortunately, not many people understand the role of the loss adjuster in insurance transaction. It is important for the insuring public to know hence we have chosen to discuss this topic. Who is a loss adjuster and what business does he do in insurance. A loss adjuster falls into the occupational category of insurance adjusters and claims examiners. Loss adjusters mostly investigate insurance claims, negotiate settlements and authorize payments. Individuals and businesses purchase insurance policies to protect themselves against financial losses. In the event of a loss, policy holders submit claims, or requests for payment, as compensation for their loss. Loss adjusters, examiners and investigators, work primarily for property and casualty insurance companies, for whom they handle a wide variety of claims for property damage, liability or bodily injury. In discharging these duties, loss adjuster may face daily or routine tasks. These include Adjusters plan and schedule of work that required processing a claim that would follow an insured event, for example an automobile accident or damage to one’s home as a result of a storm. Investigating claims by interviewing the claimant and witnesses. Consulting police and hospital records, inspecting property damage to determine the extent of the company’s liability, consulting with other professionals, such as accountants, architects, construction workers, engineers, lawyers, and physicians, who can offer a more expert evaluation of a claim and information gathering, including photographs and written or taped statements, which are set down in a report that will be used to evaluate a claim.  When the policyholder’s claim is legitimate, the claims adjuster negotiates with the claimant and settles the claim. When claims are contested, adjusters will work with lawyers and expert witnesses to defend the insurer’s position. Many companies centralize the claims-adjusting operation in a claims center, where the cost of repair is determined and a cheque is issued immediately. However in more complex cases, usually involving bodily injury, they are referred to senior adjusters. Some adjusters work with multiple types of insurance products. For instance, some specialize in property claims, business losses, vehicle damage, or workers’ compensation as the case may be. Public adjusters assist clients in preparing and presenting claims to insurance companies and trying to negotiate a fair settlement. They perform the same services as adjusters who work directly for companies however they work in the best interests of the client, rather than the insurance company. Even in case where the public may not see the need for them, loss adjusters are still very much needed to contact policyholders, inspect damaged property and consult with experts Average employment growth is envisioned for this category. Because of its unpopularity among the public, there may be temptation among the practitioners to change jobs and move to other occupations, or retire. Loss adjusting as a career poses great prospects for new entrants, especially under the emerging insurance climate where insurance has become the second most active business in the financial services scheme. The prediction is that insurance companies are still very much in consolidation mode and technological advancements might make some of the tasks, duties and functional roles and rationale obsolete. It has become a priority to keep pace with a world economy that is growing in size and complexity. Many loss adjusters and companies develop specialist niche services, to address new challenges, customer needs and expand their provided services. Chartered loss adjusting firms are a good place to start looking. Stepping into the new economy with confidence, as part of the service providers catering for the growing and diversified world of risk, claims and incident management may offer a good platform for those interested in loss adjusters.


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NIS Deploys Advanced Surveillance Masts, other Critical Infrastructure to Boost Border Security

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Nigeria Immigration Service (NIS) has said that under the first phase of its e-border solution, surveillance masts equipped with 24-hour thermal and optical monitoring capabilities have been deployed across several border locations, providing surveillance coverage of 10 to 15 kilometres during the day and up to 5 kilometres at night.

NIS Deploys Advanced Surveillance Masts, other Critical Infrastructure to Boost Border Security

The service also assured that it will continue to modernise border security management through the deployment of advanced technology and critical infrastructure.

DCI Akinsola Akinlabi, spokesman for the NIS, who made this known during a news briefing by Spokespersons for security, defence and law enforcement agencies in Abuja, said that the phase two of the e-border solution is expected to expand coverage to additional land border points.

Akinlabi said the Service has also established an Integrated Operating Centre (IOC) to serve as a central hub for real-time intelligence gathering, surveillance, and data harmonisation relating to foreign nationals.

He said the NIS recorded significant operational successes in strengthening border security, combating transnational crime, and enhancing migration management between January and May 2026.

“During the reporting period, the Service intensified enforcement operations against irregular migration and related transnational crimes, resulting in the repatriation of 567 foreign nationals for violations of Nigeria’s immigration laws and regulations.

“In addition, six foreign natio nals were deported, comprising four individuals arrested for their involvement in a visa racketeering syndicate and two others who were deported after completing prison sentences for criminal offences.

“The Service also strengthened efforts to curb identity fraud and abuse of national documentation. Enforcement operations led to the recovery of 47 National Identification Number (NIN) cards from irregular migrants, while 21 stowaways were apprehended at various seaports as they attempted to illegally enter or exit the country through unauthorised means.”

Akinlabi said aside enforcement activities, the Service continued to invest in preventive and community-based initiatives aimed at addressing the root causes of irregular migration and cross-border crime.

“In March 2026, the Seme Border Command conducted sensitisation programmes for drivers’ associations, commercial motorcyclists, and community stakeholders to promote safe, orderly, and regular migration practices.

“Similarly, the Idi-Iroko Border Command carried out public awareness campaigns across markets, motor parks, and schools to educate border communities on the dangers and security implications of trans-border crimes.”


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PufferPay CEO to Keynote Business Journal Fintech & Financial Inclusion Roundtable 2026

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Mr. Emmanuel Ovaga, the Chief Executive Officer (CEO) of PufferPay Limited will deliver the keynote paper at the 3rd Business Journal Fintech & Financial Inclusion Roundtable 2026 scheduled for Friday, July 31, 2026 at Oriental Hotel, Lekki Road, Victoria Island, Lagos.

The theme of the Roundtable is: Fintech: Driving the Future of Digital Financial Ecosystem in Nigeria. Mr. Emmanuel Ovaga is a graduate of Computer Engineering from the Enugu State University of Science and Technology, Enugu State.

He is a technology entrepreneur and business leader with a strong track record in building and scaling innovative digital and enterprise solutions across Africa.

As the CEO of PufferPay, he drives the company’s vision to deliver seamless, secure and inclusive payment solutions tailored for emerging markets.

He is also the Chief Executive Officer of Pufferfish Technology Limited, a Pan-African IT and consulting firm specialising in software development, data analytics and systems integration for both public and private sector clients.

Under his leadership, the company has established strategic partnerships with globally recognised technology providers, including industry leaders in enterprise computing and analytics.

Pufferfish Technologies Limited has in a few years of its existence, birthed PufferPay, a fintech payment business created to enhance financial inclusion and payments facilitation in Africa.

PufferPay is created with best-in-class technology for transaction speed and security that guarantees top-range service delivery to its growing customers.

Reacting to the development, the Publisher/Editor-in-Chief of Business Journal Media Group, Prince Cookey said:

“Mr. Emmanuel Ovaga represents the next generation of tech leaders in the fintech space in Nigeria and Africa. His laudable accomplishments as the CEO of PufferPay Limited deserve accolades. He has positioned PufferPay as a leading player in the digital financial ecosystem in Nigeria and emerging corporate tentacles across the continent. Accordingly, stakeholders attending the 3rd Business Journal Fintech & Financial Inclusion Roundtable 2026 would be looking forward to a robust conversation on the State of the Fintech market today and tomorrow.”

The Special Guests of Honour include Dr. Aminu Maida, Executive Vice-Chairman/CEO, Nigerian Communications Commission (NCC) and Mr. Olusegun Omosehin, Commissioner for Insurance/CEO, National Insurance Commission (NAICOM) while Alhaji (Dr.) Umaru Kwairanga, Group Chairman, Nigerian Exchange Group (NGX) will Chair the event.

The Guest of Honour is Mrs. Ekeoma Ezeibe, President/Chairman of Council, NCRIB.

Distinguished members of the Panel include:

  • Dr. Muda Yusuf, CEO, Centre for the Promotion of Private Enterprise (CPPE)
  • Mrs. Idu Okeahialam, Group Managing Director/CEO, Royal Exchange Plc
  • Mr. Jide Orimolade, Managing Director/CEO, Stanbic IBTC Insurance Limited
  • Dr. Obioha Oti, President, Association of Mobile Money and Bank Agents in Nigeria (AMMBAN)
  • Mr. Sarafadeen Fasasi, President, Association of Financial Inclusion Agents of Nigeria (AFIAN)
  • Chidubem Emelumadu, Ecosystem Lead (Africa), Lisk

The revolutionary success story of Moniepoint, Opay, PalmPay, Flutterwave and others in the digital payment system in Nigeria represents a positive expansion of the financial services sector in the country.

With millions of Nigerians and businesses lacking access to basic financial services, the importance of Fintechs remain sacrosanct in achieving substantial level of Financial Inclusion and expanding the frontiers of the industry.

According to AI Overview, Fintechs in Nigeria have revolutionised the financial landscape by dramatically increasing access to banking services, driving, for example, a 20% increase in financial inclusion and helping to bring the banked population to roughly 63%. These firms have introduced faster, affordable digital payments, lending, and investment services, forcing traditional banks to adopt digital transformation.

On investment, AI Overview stated: “Fintechs in Nigeria dominate the tech landscape, securing 35% of total tech funding ($2 billion total) in 2024, with over 430 companies attracting roughly 36% of all African fintech investment. Despite global challenges, the sector remains highly resilient, driven by high demand, with significant deals including Moniepoint’s $110 million series C.”

In January 2026, the Central Bank of Nigeria (CBN) granted national licences to Moniepoint, Opay etc, giving them the regulatory authority to operate across the 36 States of the Federation. The decision firmly underscores the great strides by Fintechs in driving Financial Inclusion and supporting sustainable economic growth in the country.

The 3rd Business Journal Fintech & Financial Inclusion Roundtable 2026 aims to underscore the positive contribution of Fintechs in deepening Financial Inclusion, expanding access to financial services and contributing to economic growth in the country.

Expected participants at the Roundtable include regulators, operators from key sectors of the economy, media and members of the public.


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BoI, NBCC Sign MoU to Deepen Bilateral Trade, Industrial Growth and Investment

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L-r: Mabel Ndagi, Executive Director, Public Sector and Intervention Programmes, Bank of Industry; Rotimi Makinde, Executive Director, Corporate Finance, Sustainability and Investments, Bank of Industry (BoI); Marc Eeckhout, General Manager, Nigerian Belgian Chamber of Commerce (NBCC), and His Excellency Pieter Leenknegt, Ambassador of the Kingdom of Belgium to Nigeria, during a signing of a landmark Memorandum of Understanding (MoU) between the Bank of Industry (BoI), and the Nigerian Belgian Chamber of Commerce (NBCC), setting the stage for deeper economic cooperation, expanded investment flows, and stronger industrial partnerships between Nigeria and Belgium held at the BoI head office in Lagos.
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The Bank of Industry (BoI), Nigeria’s foremost Development Finance Institution (DFI), has signed a landmark Memorandum of Understanding (MoU) with the Nigerian Belgian Chamber of Commerce (NBCC), setting the stage for deeper economic cooperation, expanded investment flows, and stronger industrial partnerships between Nigeria and Belgium.

The agreement was signed during a high-level breakfast meeting jointly hosted by BoI and the NBCC under the theme, “Scaling Operations, Expanding Capacity, and Accessing Competitive Finance.” The event convened senior government officials, diplomats, business leaders, development partners, MSMEs, and private sector stakeholders committed to advancing bilateral trade and industrial development.

Speaking on behalf of the Managing Director and Chief Executive Officer of the Bank of Industry, Dr. Olasupo Olusi, the Executive Director, Corporate Finance, Sustainability and Investments, Mr. Rotimi Akinde, described the partnership as a strategic milestone in BoI’s drive to expand global collaborations that accelerate Nigeria’s industrial transformation.

“As Nigeria’s leading Development Finance Institution, the Bank of Industry has consistently recognised that sustainable industrial development is built not only on access to finance but also on enduring strategic partnerships.

“This collaboration with the Nigerian Belgian Chamber of Commerce reflects our commitment to creating stronger international business corridors that unlock investment, facilitate technology transfer, support MSMEs, and strengthen Nigeria’s industrial competitiveness,” he said.

Akinde noted that Belgium remains one of Europe’s most dynamic trading and investment destinations, making the partnership an important platform for promoting co-investment opportunities, export development, enterprise growth, and knowledge exchange between businesses in both countries.

The two-year renewable MoU establishes a framework for joint business forums, investment roadshows, trade missions, business matchmaking, enterprise capacity development, and increased promotion of BoI’s financing solutions to Belgian investors and businesses operating in Nigeria.

The collaboration is also expected to improve access to foreign direct investment, expand export-oriented industrial projects, and create stronger commercial linkages between BoI-supported enterprises and the Belgian business community.

Delivering the welcome address, His Excellency Pieter Leenknegt, Ambassador of the Kingdom of Belgium to Nigeria, commended the growing economic relationship between both countries and expressed optimism that the partnership would create new opportunities for businesses on both sides.

The General Manager of the Nigerian Belgian Chamber of Commerce, Marc Eeckhout, described the agreement as a practical platform for translating business interest into measurable economic outcomes.

“This Memorandum of Understanding represents more than an institutional partnership; it creates a structured bridge between Belgian innovation and Nigerian enterprise. By working closely with the Bank of Industry, we are opening new pathways for investment, technology exchange, and business collaboration that will enable companies from both countries to scale with confidence while contributing to sustainable industrial development,” he said.

The breakfast dialogue featured presentations on business expansion, industrial financing, and competitiveness, with contributions from industry leaders, including Engr. Vincent Adegbotolu, Managing Director/CEO of DWC Engineering, and Mudiaga Okumagba, Managing Director/Chief Executive Officer of Direct Logistics Plus.

The partnership aligns with BoI’s 2025–2027 Corporate Strategy, which prioritises industrialisation, MSME development, youth and skills, women’s economic empowerment, climate finance, digital transformation, infrastructure, and export promotion. With assets valued at over ₦6.8 trillion, the Bank continues to strengthen strategic international partnerships that support the Federal Government’s industrialisation agenda while creating jobs, enhancing productivity, and promoting sustainable economic growth.

Through the collaboration, BoI expects to attract new investment opportunities from the Belgian business ecosystem, increase financing for high-impact industrial projects, strengthen export value chains, and improve the investment readiness of Nigerian enterprises through joint advisory and capacity-building initiatives.

The Bank reaffirmed its commitment to working with global partners to unlock long-term capital, accelerate industrial growth, and position Nigeria as a competitive investment destination within Africa and beyond.


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