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Mobile Money & Banking Agents Decry Poor Providers’ Strategy, Agents Turnover

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Stakeholders in the mobile money and banking agency network ecosystem have decried what they described as poor providers strategy and high rate of agents turnover which according to them are working against the objectives of financial inclusion.

They spoke to Nigeria CommunicationsWeek on viability of agency network in the financial inclusion initiative of the central bank of Nigeria (CBN).

Olowu Babs Azeez, chief executive officer, OBAT Global Investment, attributed the challenge of high rate of Agents’turnover to selfish interest of operators, banks and the super agents. “Also, lot of summersaults financial policies have caused serious havoc to the industry. We don’t have a stable policy to regulate the industry.

“More so, the support from both ends is very poor because there is a very wide communication gap between the banks, operators, super agents and the agents”.

He urged providers to introduce more financial services products to promote and enhance financial inclusion aside Cash-In/Cash-Out.

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Fasasi Sarafadeen Atanda, managing director, Partner de Ecosystem – an agent network management company, said that testament of high rate of agents turnover is evident in his recent visit to the field where he saw that agents the providers have invested in training, marketing and onboarded in the last three years, of which greater percentage of them are no longer in business.

“That is a waste of resources. They now have new agents that they need to also train and brand again.I am sure in the next one year if you visit those locations you will find a new sets of agents. In this situation, we are turning over experience which is not going to lead into sustainability.

He also decried lack of general skill-set in the ecosystem. “What we have is providers training agents, if you are agents of Paga, Paga will train you; if you are agents of Opay, Opay will train you.

“If you look at the content of the training it is specific to their platform, it is about how to transact on their platform, dispute resolution on their platform, and it is really not about profitability and knowledge of the business.

“Viability of mobile money and banking agents business is determined by making agency banking or agent network a business and not as a service. They don’t train agents on how they will be productive or on cost analysis structure.

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Atanda also identified platform quality as a major challenge in the agency business. According to him, “some mobile App platform and PoS Channel platform of providers are not tested and certified hence result in loss of agents’ money when transactions are routed through them. There should independent body to certify providers’ platform before it is rolled out for agents to use.

“Also, we have strategy issues, I have checked through providers’ strategy across the channels; the MMO, MNO and the Banks led, I discovered that they don’t engage the practitioners before they design their strategy and their strategies have always be the same.

“If you look at commission structure and onboarding processes, they are all the same, so the mistake of one is been repeated in the other. Strategy of agency banking is not cast in stone you have to look at what is obtainable in the market. These are some of the causes of the downfall of most of the providers”.

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E-Financial

Nigerians Lost N25.85Bn to Digital Payment Fraud in 2025 –CBN

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Nigerians lost N25.85 billion to digital payment fraud in 2025, according to Central Bank of Nigeria (CBN).

Nigerians Lost N25.85Bn to Digital Payment Fraud in 2025 –CBN

Though the figure represents a significant decline from the N52.26 billion recorded in 2024, CBN, said the losses remained substantial for payment service providers (PSPs).

According to the report, although the value of digital payment fraud declined significantly year-on-year, when compared to the N52.26 billion recorded in the previous year, the losses remained substantial for Payment Service Providers (PSPs), underscoring the need for stronger fraud prevention measures across the industry.

In the report, the CBN, also identified systemic risks, cyber threats, the dominance of a few systemically important payment service providers, and the activities of unlicensed payment companies as major concerns confronting the financial sector.

According to the report, although the value of digital payment fraud declined significantly year-on-year, the losses remained substantial for Payment Service Providers (PSPs), underscoring the need for stronger fraud prevention measures across the industry.

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“Digital payment fraud in Nigeria stood at N25.85 billion in 2025,” the apex bank said.

It noted that while this represented a considerable improvement from the N52.26 billion lost in 2024, the amount remained significant.

“Though this was lower than N52.26 billion in the preceding year, it represented a substantial loss for PSPs,” the report stated.

The CBN attributed the reduction in fraud losses to enhanced security measures implemented across the financial sector.

It said, “The lower losses in 2025 reflected improvements in monitoring, BVN-NIN integration, and tighter controls.”

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Beyond fraud, the report warned that Nigeria’s rapidly expanding digital payments landscape faces increasing systemic vulnerabilities as banks and fintech companies become more interconnected through shared payment infrastructure.

According to the report, a major operational failure involving a single payment service provider could quickly spread across the financial system because of the growing dependence on integrated payment platforms.

The CBN observed that despite ongoing efforts to strengthen payment system integration, interoperability remains a significant challenge.

It disclosed that about half of fintech stakeholders continued to express dissatisfaction with the current level of system-wide interoperability.

The report stated that “about 50.00 per cent of fintech stakeholders continued to rate system-wide interoperability as poor, primarily due to the lack of universal APIs and data-sharing standards.”

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The apex bank also expressed concern over the concentration of payment activities among a few Systemically Important Payment Service (SIPS) providers, warning that operational failures involving any of them could have widespread consequences.

It explained that the failure of such providers could trigger a “domino effect”, where insolvency or operational glitches in one payment service provider spread rapidly to others, disrupting the smooth functioning of the financial system.

Cybersecurity also featured prominently among the risks identified in the report.

The CBN warned that payment service providers remain vulnerable to ransomware attacks, data breaches and credential theft, noting that cybercriminals are becoming increasingly sophisticated in targeting financial institutions.

According to the report, “Banking and fintech institutions remained prime targets for ransomware, data leaks, and credential theft.”

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It added that, “Cyber threats in Nigeria are no longer random cybercrimes, but increasingly targeted, organised, and identity-driven campaigns.”

The report further cautioned Nigerians against transacting with unlicensed payment companies, stressing that such entities operate outside regulatory oversight and expose users to significant financial risks.

It warned that customers using unlicensed PSPs are not protected by existing regulatory safeguards and that such operators could facilitate illicit financial activities.

“Users of unlicensed PSPs are not covered by regulatory protection that comes with effective oversight and supervision,” the CBN said.

It further warned that, “Unlicenced payment companies are gateways for money laundering which could undermine regulatory efforts and corrode public trust.”

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The report underscores the growing importance of strengthening fraud detection systems, improving payment infrastructure interoperability, enhancing cybersecurity resilience, and intensifying regulatory oversight as Nigeria continues to expand its digital payments ecosystem.

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NRS Announces 30 Percent Tax on Corporate Crypto Income

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Nigeria Revenue Service (NRS) yesterday announced that medium and large companies in Nigeria that earn income from cryptocurrency and other virtual asset transactions will now be subject to a 30 per cent corporate income tax.

NRS Announces 30 Percent Tax on Corporate Crypto Income

NRS stated this in its new guidelines setting out a tax framework for cryptocurrency and other digital asset transactions.

The guidelines cover registration, record-keeping, valuation, and tax treatment for VASPs, P2P operators, and individuals in the virtual asset space.

NRS said the move is aimed at encouraging voluntary compliance and improving transparency as Nigeria’s digital asset sector grows.

The Guidelines on the Taxation of Virtual Assets, provide a comprehensive framework for the taxation of virtual asset transactions and businesses operating within Nigeria’s digital economy.

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The guidelines apply to companies, individual taxpayers, Virtual Asset Service Providers (VASPs), peer-to-peer (P2P) marketplace operators and other participants in the virtual asset ecosystem

The latest framework follows the signing of the Presidential Executive Order on Virtual Assets Coordination, 2026 by President Bola Tinubu, which established a coordinated regulatory structure for cryptocurrencies, stablecoins, tokenised assets and other digital assets across government agencies.

According to the NRS, companies that derive profits from virtual asset activities will be taxed under the provisions of the Nigeria Tax Act (NTA), 2025. While small companies will continue to enjoy applicable tax exemptions under the law, medium and large companies will be liable to the standard 30 per cent corporate income tax rate.

The agency stated that taxable income under the guidelines covers a broad range of virtual asset-related activities, including cryptocurrency trading, the operation of virtual asset exchanges, transaction fees, brokerage commissions, custody and wallet services, token issuance, mining, staking, decentralised finance (DeFi) activities, investment gains and other virtual asset business operations.

According to the guidelines, “Applicable rates under the NTA include progressive rates for individuals, and 30 per cent for companies other than small companies.”

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The NRS said the guidelines were introduced to provide clarity, certainty and consistency in the administration of Nigeria’s tax laws as they apply to virtual assets, adding that the framework is intended to improve transparency, encourage voluntary tax compliance and support the development of an efficient tax regime for the digital asset sector.

The agency also clarified that merely holding cryptocurrencies or other virtual assets does not constitute a taxable event.

Any appreciation in the value of a digital asset while it remains in a taxpayer’s possession will not attract income tax until the asset is sold, exchanged or otherwise disposed of through a taxable transaction.

Similarly, transfers of cryptocurrencies or other virtual assets between wallets owned and controlled by the same individual are exempt from income tax, provided there is no change in beneficial ownership.

This means that moving digital assets such as Bitcoin or Ether between personal wallets will not trigger a tax liability.

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However, the exemption does not extend to transfers involving companies, partnerships, trusts, unincorporated associations or other legal entities, where different tax rules may apply.

The NRS further explained that although these non-taxable transactions do not attract immediate tax, they establish the acquisition cost for future disposals.

Consequently, taxpayers are required to maintain adequate records of acquisitions, transfers and disposals to facilitate accurate tax computations when taxable events occur.

The guidelines also reaffirm that unrealised gains on cryptocurrencies and other virtual assets are not subject to income tax. Instead, tax liability arises only when a taxable disposal takes place, aligning Nigeria’s approach with internationally recognised principles for the taxation of digital assets.

The issuance of the guidelines is expected to provide greater regulatory certainty for investors, businesses and digital asset service providers, while strengthening the government’s efforts to expand the tax base and improve compliance in Nigeria’s growing virtual asset ecosystem.

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PalmPay’s Transaction Guard Gives Users More Control, As Fraud Tactics Evolve

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As more Nigerians adopt digital financial services, fraudsters are also finding new ways to target unsuspecting users. Nigeria has recorded more than 24.1 million compromised online accounts since 2004, with hundreds of thousands of additional cases reported in early 2026. While these figures are not limited to financial accounts, they highlight the growing exposure of personal information and login credentials online.

Fraudsters often use phishing links, impersonation and other social-engineering tactics to trick people into revealing sensitive information such as passwords, OTPs, BVN or NIN details.

To help users strengthen the security of their accounts, PalmPay provides a range of built-in protection tools. One of these is the Transaction Guard.

The feature enables users to set single, daily, or monthly transaction limits. Whenever a transaction exceeds that limit, an additional verification step; facial verification- is required before it can be completed. This helps reduce the risk of unauthorized transfers, even if an account has been compromised.

Here’s how Transaction Guard helps keep your money safe:

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  • Keeps User in Control

The feature gives you greater control over your account by ensuring that higher-value transactions require your facial verification before they are processed. Transaction Guard requires facial verification before eligible transactions are completed, making it harder for unauthorized users to move your funds.

  • Helps Mitigate Account Takeovers

Even if your login credentials or OTP are compromised, Transaction Guard helps limit potential losses by requiring an additional verification step that fraudsters cannot easily complete.

  • Reduces the Risk of Fraud

By activating this security checkpoint, Transaction Guard helps protect users against common fraud attempts, giving them greater confidence when faced with scam attacks.

In a recent interview, Femi Hanson, Head of Marketing, PalmPay said: “Nigerians  are increasingly embracing digital payments in their everyday lives hence maintaining trust and confidence of users must remain a top priority. Today, security is just as important as speed and convenience. That’s why PalmPa is continuously investing in solutions that give our customers greater control over their finances. Transaction Guard is one of those security features we’ve introduced to help users add an extra layer of protection to their accounts and mitigate fraud.”

How to Activate Transaction Guard

Activating Transaction Guard is quick and easy. Simply open the PalmPay app, go to Profile, tap Security Center, select Transaction Guard, switch it on, and complete the verification process.

As digital payments become embedded in everyday life, taking advantage of built-in security features can make a significant difference. By enabling Transaction Guard, PalmPay users can better protect their accounts and enjoy a safer, more secure digital banking experience.

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