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MTN Nigeria Honoured @LaPRIGA Awards as Funso Aina Bags Best in Crisis Management 

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In recognition of its exceptional community relations activities, MTN Nigeria was presented with the Excellence in Community Relations award at the Lagos State PR Industry Gala and Awards (LaPRIGA) on December 18, 2021.

Funso Aina, senior manager, External Relations, MTN Nigeria, was also recognised and awarded the Best in Crisis Management at the just concluded awards ceremony.

MTN was recognised for its efforts in touching lives with impactful community programmes across the country while Aina, the senior manager in charge of MTN’s external relations, was recognised for effective crisis communication and issue management.

Through its social investment vehicle established in 2005, MTN Nigeria has invested over 20 billion Naira in empowering more than 19 million Nigerians in 2,476 communities across 36 states and FCT in Nigeria.

Over the past 15 years, MTN Foundation (MTNF) has implemented over 850 active project sites across 47 project categories in the health, education and economic empowerment sectors.

Odunayo Sanya, executive secretary, MTN Foundation, says the LAPRIGA honours are a ‘call to do more’, ‘‘to ensure Nigeria attains the United Nations’ Sustainable Development Goals (SDGs) on Good Health and Well-being.”

Aina who is a member of the NIPR, says he considers the award from an industry regulator, a testament to MTN’s commitment to ethical stakeholder management, proactive management of issues, and a strong belief in working with critical stakeholders for progress. “I am grateful for the recognition and extend my appreciation to the Lagos Chapter of the NIPR for promoting best practice in the industry,” he said.

At the ceremony, which held last Saturday at D’Podium International Event Centre, Ikeja, Lagos, NIPR Lagos chairperson, Comfort Nwankwo, appreciated industry stakeholders for their contribution to the practice of public relations.

“The LaPRIGA Awards has evolved, adding colours, dimension, values and the recognition of best accomplishments in reputation management, relationship management, and support for marketing functions,” she said.

The sixth edition of LaPRIGA was organised by the Lagos state chapter of the NIPR. The LaPRIGA Awards is a prestigious high-profile event showcasing and recognising excellence in public relations practice in the public and private sector.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Subscribers Decry Poor Service Delivery by Telcos, Accuse NCC of Playing the Ostrich

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Telecommunications subscribers have waxed angrily at the Nigerian Communications Commission (NCC) for pretending that everything was fine while subscribers grapple with unreliable internet and call services.

Subscribers Decry Poor Service Delivery by Telcos, Accuse NCC of Playing the Ostrich

They want the regulator could do more by compelling Mobile Network Operators (MNOs), also known as telcos, to improve their service.

Some of the major complaints are connection failures, poor data service, fluctuating network, data roll over challenges, illegal credit deductions and uncompleted calls.

Experts said that the drop in service quality has been attributed to the fact that three out of the four mobile network operators failed to meet the industry standards for network service.

In separate calls; Association of Telephone, CableTv, and Internet Subscribers of Nigeria (ATCIS-Nigeria) and National Association of Telecoms Subscribers of Nigeria (NATCOM) urged the NCC to live up to its responsibility of protecting subscribers.

Sina Bilesanmi, president, ATCIS-Nigeria, accused the NCC of pretending that everything was fine while subscribers groaned.

He said that ATCIS-Nigeria members have not only complained about drop calls and inability to originate calls, but they are also unable to access their airtime balance after recharging.

Bilesanmi argued that now that service quality has nosedived, there was no ground for telcos to justify any demand for a tariff increase.

He said that “ I have been inundated with complaints about low service quality from my members.

“ It is worrisome and the NCC is pretending that all is well. This low service quality is coming at a time when the MNOs are asking for a hike in tariff and our members were beginning to show understanding because, quite frankly, the tariff has remained the same for over a decade.

“The operators should tell us if they have any challenges.”

Elsewhere, Deolu Ogunbanjo, national president, NATCOM, said the service rendered by the MNOs had become  ‘’so bad’ that subscribers now lament openly.

He added that the telcos, on their part,   complained about their constraints to expand capacity.”

He said: “It(service delivery) has been so bad. It was one of the issues raised last Thursday but the telcos complained about their constraint to expand capacity and the need to raise tariff.”

Ogunbanjo said he supported the demand for an increase in tariff because it was overdue.

He, however, said an increase must be marginal in order not to asphyxiate the industry.

 

 


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Meta Disagrees with $220m Fine, Sets for Appeal

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Meta, the parent company of WhatsApp and Facebook, is preparing to appeal a decision by Nigerian regulators to impose a $220 million fine against it for alleged market power abuse and privacy violations.

Meta Disagrees with $220m Fine, Sets for Appeal

The company said that “We disagree with this decision as well as the fine and we are appealing the decision,” a WhatsApp spokesperson said.

The spokesperson did not specify where and when the appeal will be lodged.

It will be recalled that the Federal Competition and Consumer Protection Commission (FCCPC) published the fine last week, capping a three-year investigation.

The inquiry focused on data sharing practices on WhatsApp, the most widely used messaging service in Nigeria.

The commission claimed it found evidence of “multiple and repeated, as well as continuing infringements” of the country’s data protection and competition laws and imposed the fine as a final resolution.

Meta was ordered to “immediately reinstate the rights of Nigerian users to self-determine and control” data sharing, and stop sharing WhatsApp users’ information “with other Facebook companies and third parties” without users’ active consent.

It was also required to pay $35,000 to cover the cost of the commission’s investigation, in addition to the $220 million penalty. Both amounts are to be paid within 60 days from July 18.

Nigeria began looking into WhatsApp, which has an estimated 51 million users in the country, in May 2021.

That was four months after the app updated its global privacy policy on messaging between individuals and businesses, and how users’ data may be shared with Facebook.

Meta began responding to concerns detailed in Nigeria’s report around March this year, pledging to cooperate towards “reaching an amicable resolution,” according to the commission.

A “remedy package” proposed by Meta and sent mid-April proved unsatisfactory to the commission, however, its report said.

It is not clear what this package is — an email for comment to the commission was not responded to. Nigeria still expects Meta to implement it and publish it on WhatsApp’s website within two weeks, in addition to the fines.

Beyond complying with its laws, Nigeria’s aim with the penalties is to get Meta to “cease the exploitation of consumers and their market abuse,” the commission said.

 

 


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WATRA Says Digital Economy Contributes $30Bn Annually to W/African GDP

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The West Africa Telecommunications Regulators Assembly (WATRA) has said that the digital economy currently contributes around $30 billion annually to the region’s Gross Domestic Product (GDP).

WATRA Says Digital Economy Contributes $30Bn Annually to W/African GDP

WATRA also called for lower cost of internet access to enhance the digital economy for the respective countries in the region.

Mr Aliyu Aboki, executive secretary, WATRA, who disclosed this during a virtual press conference at the weekend also said the West African telecommunications market is now valued at $63.17 billion with over 400 million mobile subscribers.

However, Aboki said WATRS is working on initiatives to facilitate infrastructure sharing among West African countries to lower the cost of internet for telecom subscribers across the region.

According to him, infrastructure such as gateways, and data centres are facilities that could be shared by countries in the region.

Admitting that the cost of internet across West African countries is still high, Aboki said a lower cost of internet access would enhance the digital economy for the respective countries in the region and increase the consumption of data by the citizens, which in turn generate more revenue for the telecom operators.

“We are exploring regional initiatives to share infrastructure and reduce cost. For example, we have infrastructures like gateways, data center servers, and so on. These are infrastructures that can be shared and used by different countries without necessarily having everyone building the same infrastructure.

“So, we are collectively looking at these rich regional initiatives that enable us to share infrastructure to bring down the cost of Internet ultimately,” the WATRA scribe said.

 

 


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