Telecom
MTN Nigeria Hosts Inaugural Customer Engagement Day, Reaffirms Commitment to Customer-Centered Innovation

MTN Nigeria has held its first-ever Customer Engagement Day (CED) at its Rooftop venue in Ikoyi, Lagos, to deepen ties with its subscriber base and enhance customer experience.

The hybrid event, themed “We See You. We’re With You,” featured interactive sessions, tech demonstrations, and dialogue between MTN executives and customers, with over 80 million subscribers across Nigeria benefiting from digital engagement.
MTN Nigeria’s Chief Executive Officer, Dr Karl Toriola, in a fireside chat, said the company had transitioned from a service provider to a purpose-driven enabler.
“We’ve invested heavily to build a network that delivers value for money. While data remains among the most affordable globally, our priority is delivering quality and consistency. Today is about transparency: answering questions and listening to concerns,” Toriola said.
Also speaking, Mr Ayham Moussa, Chief Operating Officer, said MTN remained committed to supporting Nigerians.
“We started with people like you—entrepreneurs, engineers, everyday citizens. We connect over 80 million people today and aim to be a shield for homes and businesses,” he said.
The event featured speed mentorship sessions, a startup pitch challenge, tech lounges on MoMo PSB, and digital literacy trainings.
Mrs Ugonwa Nwoye, MTN Nigeria’s Chief Customer Relations & Experience Officer, highlighted the company’s data management efforts.
“We’re focused on smarter data usage and transparent practices. From parents streaming classes to small businesses on Zoom, we understand the realities and are acting on customer feedback,” Nwoye stated.
The day also saw engaging activities including gamified tech experiences, a digital skills academy and the “Pitch Your Solution” competition.
Closing the event, MTN Nigeria’s Chief Marketing Officer, Mrs Onyinye Ikenna-Emeka, restated the company’s commitment to integrating customer feedback into business decisions.
“We’ve listened and will act. From stories shared to ideas presented, today marks a shift from campaigns to meaningful collaboration,” she said.
The Customer Engagement Day forms part of MTN Nigeria’s broader initiative to evolve into a partner-in-progress for users, with plans to implement insights gleaned from the event.
Telecom
TikTok, Instagram Blamed in US Youth Suicide Lawsuit

Major social media giants Meta Platforms, TikTok and Alphabet’s YouTube will face a landmark jury trial this week in Los Angeles County Superior Court over allegations that their addictive designs have fuelled a youth mental health crisis, marking the first such case to reach this stage.

Social Media
The pivotal personal injury lawsuit centres on a 19-year-old Californian woman identified as K.G.M., who claims her childhood immersion in Instagram, Facebook, YouTube and TikTok—engineered with endless scrolls, autoplay videos, notifications and algorithms—sparked severe anxiety, depression and suicidal thoughts.
Dozens of similar suits have surged since 2022 from families, schools and states, accusing the firms of burying internal research on teen harms while prioritising ad revenue through youth-targeted engagement hooks, despite Section 230 protections for user content.
Plaintiffs seek damages and design overhauls, arguing platforms bypassed parents and preyed on vulnerable kids; defendants counter there’s no clinical “social media addiction” diagnosis, no proven causation—kids with issues often use less—and they’ve added safeguards like parental controls and time limits.
Echoing Australia’s under-16 bans, the trial will scrutinise thousands of internal documents, expert testimonies and K.G.M.’s story, potentially expanding tech liability amid debates where studies show complex links, not direct causation, between screen time and disorders like eating issues or self-harm.
A win could mandate warning labels, age gates or algorithm tweaks, reshaping global platforms as U.S. Surgeon General advisories and global scrutiny intensify pressure on Big Tech to prioritise child safety over profits.
Telecom
Meta Tests Paid Subscriptions Across Instagram, Facebook, WhatsApp

Meta is gearing up to trial paid subscription services on Instagram, Facebook, and WhatsApp, aiming to diversify revenue streams beyond advertising while maintaining free core access for all users.

Meta
The subscriptions will offer enhanced tools tailored for everyday users, creators, and businesses, including advanced content creation, sharing, and workflow features distinct from the existing Meta Verified verification program. Unlike a uniform rollout, Meta plans varied testing formats per app to match diverse audiences, experimenting with feature bundles based on user feedback to refine the model.
A key element involves integrating Manus, the autonomous agent firm Meta acquired for $2 billion in December, into these apps alongside its enterprise sales. Manus enables complex task automation with minimal input, with early signs like Instagram shortcuts already spotted by reverse engineer Alessandro Paluzzi.
Video tools feature prominently: Meta’s Vibes short-form video generator in the Meta AI app shifts to freemium, where paid tiers unlock higher monthly creation limits beyond the free baseline. On Instagram, subscriptions could enable unlimited audience lists, non-follower tracking, and anonymous Story views, though specifics for Facebook and WhatsApp remain under wraps.
Drawing from Meta Verified’s 2023 launch—which provides badges, support, and protection mainly for creators—these broader plans target wider appeal amid industry shifts. Ad growth slows against TikTok competition, while Snapchat+ boasts 16 million subscribers at $3.99 monthly, proving demand for value-driven paid perks despite subscription fatigue risks from streaming and storage fees.
Meta will phase tests gradually, prioritizing feedback to shape long-term viability without alienating free users.
Telecom
New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.
The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.
In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.
Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.
Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.
“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.
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