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PwC Warns Nigeria Telcos of AI Fraud Risks

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Telecom companies should invest in sophisticated anti-fraud tools that employ machine learning and Artificial Intelligence (AI) to enhance detection and response times while conducting regular audits to ensure that systems remain up-to date and effective.

PwC Warns Nigeria Telcos of AI Fraud Risks

That’s according to Pricewaterhouse Coopers (PwC’s) latest paper on AI fraud in the Telecom sector.

The paper notes the dual role of Artificial Intelligence as both a threat and a shield highlights the need for Nigerian telecom operators to adopt AI deliberately and strategically.

It calls for a deeper understanding of how technological disruption is transforming fraud risks today and how those risks may evolve in the.

The professional services firm noted that the rapid adoption of AI is reshaping the fraud landscape in the telecommunications sector, enabling criminals to automate scams, impersonate victims through deepfake technologies, and scale fraudulent schemes with unprecedented speed.

The 16-page report, titled ‘AI’s Dual Role in Telecom Fraud’, noted that while AI is helping fraudsters launch more sophisticated attacks, the same technology can also serve as a powerful defensive tool for telecom operators and financial institutions.

“AI has tremendous potential to drive positive change across sectors, but it also enables fraudsters to create and disseminate scams quickly and at scale,” PwC said, warning that the expanding digital ecosystem linking telecom networks and financial services is creating new vulnerabilities.

Fraud has long posed a significant challenge for telecom operators worldwide, resulting in financial losses, reputational damage, and regulatory scrutiny.

Globally, telecom fraud was estimated at approximately $38.95 bn in 2023, highlighting the scale of the problem. In Nigeria, the sector has also faced rising risks.

According to the Nigerian Communications Commission (NCC), citizens lost approximately N12.5 bn to telecom-related financial crimes between 2019 and January 2023.

PwC said the growing integration between telecom networks and financial services, such as mobile money platforms and digital banking, is further complicating the fraud landscape.

“When fraud occurs across interconnected platforms, both telecommunications and financial services providers face regulatory scrutiny and erosion of customer trust,” the report said.

The firm added that telecom operators are increasingly becoming critical infrastructure for digital financial services, exposing them to greater risk as criminals target the ecosystem.

Despite these risks, PwC said telecom companies have a unique advantage in the fight against fraud due to the vast amount of network and customer data they possess.

By deploying advanced AI systems, telcos can detect suspicious activity patterns, flag unusual call behaviour, and identify fraudulent transactions in real time.

For example, AI-driven pattern recognition can analyse large datasets to detect irregular call durations, unusual call frequencies, or activity occurring at odd hours, indicators that may signal fraudulent activity.

Machine learning models trained on historical fraud cases can also help identify subtle warning signs that traditional detection systems might miss.

PwC noted that some telecom operators are already deploying AI-powered spam detection tools capable of analysing hundreds of behavioural parameters to determine whether a message is fraudulent.

Real-time data analysis, the firm added, can allow companies to block fraudulent activities before they cause major financial damage.

Beyond fraud detection, AI can also help organisations respond more effectively to incidents.

Using natural language processing, generative AI systems can convert technical security data into simplified reports tailored for regulators, executives, and compliance officers.

However, PwC said technology alone will not be enough to curb the growing threat.

The firm stressed that stronger collaboration between telecom operators, financial institutions, and regulators is essential to prevent fraud from spreading across digital platforms.

Telecom companies, it said, possess sophisticated tools capable of monitoring call patterns and network behaviour, which could help banks detect suspicious activities such as SIM swap attempts.

At the same time, banks have developed advanced fraud detection algorithms that could enhance telecom operators’ ability to identify suspicious activity across their networks.

“By sharing insights and real-time threat intelligence, both sectors can strengthen their individual and collective defences,” PwC said.

The firm cited international examples where such collaboration has improved fraud detection and response times, including initiatives in the United Kingdom, Singapore, Australia, and the Philippines. PwC also emphasised the importance of closer engagement with regulators such as the Central Bank of Nigeria and the Nigerian Communications Commission to ensure clear and responsive regulatory frameworks that support innovation while protecting consumers.


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Ebere Melum-Nwogbo is a trained and practicing journalist. She is passionate about ICT and business journalism. She has over a decade experience spanning money and capital market as well as information technology

Telecom

UniCloud Africa, Open Access Data Centres Announce Strategic Partnership to Strengthen Digital Sovereignty Across Africa

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UniCloud Africa (UCA), the premier pan-African sovereign cloud platform, and Open Access Data Centres (OADC), one of the leading data centre companies in Africa, and Africa’s fastest-growing data centre company, are pleased to announce a strategic partnership to accelerate Africa’s digital transformation and independence.

Under this partnership, UniCloud Africa will host its enterprise-grade sovereign cloud and Artificial Intelligence (AI) infrastructure within OADC’s world-class, carrier-neutral facilities in Nigeria, the Democratic Republic of Congo and South Africa. This collaboration establishes a robust, localised foundation for governments and enterprises to modernise their operations while ensuring absolute data residency and regulatory compliance.

Advancing the “One Cloud, One Africa” Vision

The partnership aligns with UniCloud Africa’s “One Cloud, One Africa” strategy, which seeks to eliminate the high-latency and compliance risks associated with offshore cloud providers. By utilizing OADC’s Tier-III certified infrastructure, UniCloud Africa provides a high-performance environment for mission-critical workloads, supported by a contractual Tier-III certified uptime SLA.

“Our mission is to provide the definitive foundation for Africa’s digital and economic independence,” said Dr. Krish Ranganath, CEO of UniCloud Africa. “By hosting our sovereign infrastructure within OADC’s world-class facilities, we are ensuring that African data remains on African soil. This partnership empowers our clients with low-latency access, local currency billing, and the security of ISO-certified, in-country data management that is tailor-made for the continent’s unique requirements.”

A Multi-Market Digital Backbone

OADC’s extensive footprint provides UniCloud Africa with the scale needed to serve key economic hubs:

  • Nigeria: Leveraging OADC Lagos’s campus to support the country’s booming fintech and enterprise sectors
  • DRC: Providing much-needed local cloud capacity in Kinshasa to drive the nation’s digital acceleration
  • South Africa: Utilising OADC’s expanded national footprint and distributed scale to deliver resilient, geographically separated primary and disaster recovery solutions

“We firmly believe that fully localised cloud infrastructure is critical for economic growth and Africa’s digital future,” added Dr Ayotunde Coker, CEO of OADC. “OADC is committed to providing the essential building blocks for a truly unified African digital ecosystem. Partnering with UniCloud Africa allows us to support a platform that is driving the next wave of innovation, from AI acceleration to cost-predictability.”

Empowering the Next Wave of Innovation

Beyond standard infrastructure, the partnership will support the deployment of UniCloud’s GPU-as-a-Service (GPUaaS), enabling local organisations to harness the power of AI, Machine Learning, and Big Data at scale. With zero data egress fees and billing in local currencies, the collaboration removes the financial barriers often posed by global cloud giants.


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ipNX, Industry Leaders Push for Unified Action on Telecom Growth, Security

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L-r: Tunji Alabi, CEO, Infratel; Oluseyi Lala, Divisional CEO, ipNX Business; Daniel Ugwejeh, Head of Sales, Internet Solutions Nigeria; Gbemisola Osunrinde, Panel Moderator and CEO, Smartcomply; Innocent Obolo, Senior Management Consultant, Ethnos Cyber and Jason Ikegwu, Partner, Philips Consulting at the Nigerian Telecoms Forum which held at Four Point by Sheraton recently.
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ipNX, has once again emphasized the need for stronger collaboration among telecommunications operators, enhanced government support, and critical infrastructure reforms to drive sustainable growth in Nigeria’s telecom sector.

This call was made by ipNX’s Divisional CEO, IpNX Business, Oluseyi Lala, at the recently concluded Nigeria Telecoms Forum held on Thursday, April 9, 2026, at the Four Points by Sheraton Hotel in Victoria Island, Lagos. The forum brought together senior telecom executives, infrastructure providers, operators, investors, telco associations, and industry professionals.

Speaking during a panel session titled “Securing the Digital Backbone: Cyber Resilience and Data Protection in the Age of 5G and Cloud,” Lala highlighted the growing importance of cybersecurity in Nigeria’s rapidly evolving telecom landscape. As the industry embraces advanced technologies such as 5G and cloud computing, he stressed that safeguarding digital infrastructure must remain a top priority.

He emphasized that cybersecurity is a shared responsibility across the ecosystem, warning against the common assumption that vendors or infrastructure providers have already guaranteed system-wide protection. According to him, this mindset creates vulnerabilities, as effective security depends on coordinated vigilance and accountability from all stakeholders.

“Cybersecurity is no longer optional, it is fundamental to the sustainability of our industry. A unified and coordinated approach to threat detection and response will significantly enhance our ability to protect critical telecom infrastructure,” Lala said.

He further noted that collaboration among operators, regulators, and security agencies is essential to effectively mitigate risks and ensure service continuity. Lala also commended the Federal Government, particularly through the National Information Technology Development Agency (NITDA), for establishing a committee dedicated to responding to cyber threats within the sector.

Beyond cybersecurity, discussions at the forum highlighted a pressing structural challenge: power supply. Industry stakeholders called for a state of emergency on power, describing it as a critical enabler for telecom growth. Reliable electricity remains fundamental to network expansion, service quality, and cost efficiency, with operators continuing to bear the heavy burden of self-generation.

The forum also explored the financial realities facing telecom operators, particularly in light of recent currency devaluation. Participants stressed the need for companies to adopt more robust and transparent business models to attract long-term capital. The volatility of the naira has made multilateral institutions, including organizations such as the Africa Finance Corporation (AFC), more cautious about extending long-term financing to the sector.

To address this, stakeholders pointed to Environmental, Social, and Governance (ESG) strategies as a critical lever. Embracing ESG principles was identified as a “winning play” for telecom companies, not only enhancing brand credibility but also improving access to green funds and attracting foreign investment increasingly tied to sustainability benchmarks.

Jamiu Ijaodola, convener of the Nigeria Telecoms Forum, underscored the importance of collaboration in tackling these multifaceted challenges.

“The telecom sector is at a pivotal point where collaboration is no longer a choice but a necessity. Forums like this provide an opportunity for stakeholders to align priorities, share insights, and collectively build a more secure, resilient, and future-ready digital ecosystem for Nigeria,” he said.

In addition, discussions reinforced the need for an enabling regulatory environment that supports infrastructure investment, innovation, and long-term sector stability, in alignment with Nigeria’s broader digital transformation goals.

ipNX reaffirmed its commitment to driving industry collaboration and advocating for policies that support sustainable growth. With stronger partnerships between operators, investors, and government institutions—and urgent attention to power, capital access, and cybersecurity, Nigeria’s telecom sector is well-positioned to achieve greater resilience, improved service delivery, and expanded digital access nationwide.


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UK Probes Telegram Over Child Safety Concerns

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United Kingdom’s communications regulator, Ofcom, has opened an investigation into Telegram over concerns relating to the spread of child sexual abuse material on the platform.

Ofcom Probes Telegram Over Child Safety Concerns

Ofcom said it had reviewed available evidence and would assess whether Telegram has failed, or is failing, to meet its legal obligations on illegal content under the Online Safety Act 2023.

The regulator noted that the law requires online platforms to minimise risks associated with illegal content and take swift action when such material is identified. It added that companies must demonstrate compliance with these responsibilities or face enforcement measures.

The investigation comes amid growing scrutiny of online platforms operating in the UK, as authorities push for stronger protections for children in digital spaces.

In response, Telegram denied the allegations, stating it “categorically” rejects the claims. The company said it has, since 2018, “virtually eliminated” the public spread of such material through the use of detection algorithms.

Telegram also expressed concern over the probe, suggesting it could be part of broader pressure on platforms that prioritise privacy and freedom of expression.

Ofcom has also launched separate investigations into Teen Chat and Chat Avenue, saying it is not satisfied that both platforms are doing enough to protect children from grooming risks.

Ms Suzanne Cater, Ofcom’s Director of Enforcement, said firms must strengthen safeguards or face serious consequences under the law.

“These firms must do more to protect children, or face serious consequences under the Online Safety Act,” she said.

The probe comes as the government of Keir Starmer intensifies efforts to enforce stricter online safety standards, particularly for younger users.

Nigeria CommunicationsWeek reports that Telegram has faced similar regulatory action in other jurisdictions. In February, Australia’s online safety regulator fined the company over delays in responding to inquiries regarding measures against child abuse and extremist content.

The Online Safety Act 2023 is widely regarded as one of the most stringent internet safety frameworks globally, placing direct responsibility on digital platforms to address illegal and harmful content or risk sanctions.


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