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MTN Welcomes 1 Millionth Fan on Facebook Page

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MTN, a leading telecomm operator in Nigeria last Sunday welcomed its one millionth fan on its facebook page, making it one of the most popular fan pages on facebook in Nigeria.

The Facebook page, www.facebook.com/MTNLoaded, became active in 2010 as part of the company’s broad efforts to actively engage different categories of its stakeholders.

The Facebook page and the company’s official Twitter handle, @MTNNG, were adopted to engage the youth and young adults who are increasingly taking to the social media following the liberalization of access to the Internet by telecom operators, led by MTN.

The two social media platforms enjoyed rapid growth in the run-up to the company’s tenth anniversary in 2011, as they became viable platforms for priming the public for the various activities lined up for commemorating the anniversary. The platforms have continued on a steady growth path ever since.

Following the success of the first two platforms, MTN created another Twitter account at www.twitter.com/MTN180, specially dedicated to resolving customer service issues.

In addition, MTN has also established a significant presence on other popular social media platforms, including YouTube, LinkedIn, Google+ and most recently, on Instagram.

“Our Fan page on Facebook, MTNLoaded, our two official Twitter handles, @MTNNG, and @MTN180, have proven to be very useful to us for listening to, learning from, and connecting with our Internet-savvy customers and the general public,” said Mr. Akinwale Goodluck, Corporate Services Executive, MTN.

He said the Facebook page has particularly been very helpful to the company in feeling the pulse of its numerous customers, and receiving useful feedback to enable the company meet and exceed the expectations of its customers.

“For us at MTN, being on the social media is not a fad. It is motivated by a need to get closer to our customers and meet their yearnings by listening to what they want us to be, or do for them. Our involvement in social media is with a view to creating an overwhelmingly positive experience for our customers.

Recently, we also organized one of the most successful dance video competitions in Nigeria when we asked our online followers to create their own version of the MTN I-Don-Port commercial.

The response was very positive and we gave out Blackberry Z10 phones and gift vouchers worth N150, 000 to 40 dance groups spread across the nation”

He further explained that “MTN’s commitment to social media also explains why we have created another Twitter handle, @MTN180, dedicated solely to responding to any service issue that our customers may have. We are pleased with the results we have achieved so far and we thank all our online fans who follow us and communicate with us on a daily basis. Our promise is that we will continue to seek out new ways to delight our customers”.


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Telecom

Telcos Record N27Bn Loss from Damaged Fibre Cables

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Repairs and revenue losses from damaged cables are estimated to have cost Nigeria’s telecom industry almost N27bn ($23m) in 2023, according to documents obtained by Bloomberg.

Telcos Record N27Bn Loss from Damaged Fibre Cables

MTN Nigeria, the biggest wireless operator in Africa’s most-populous nation, and Airtel Africa Plc bore the brunt of the costs, the documents show.

MTN suffered more than 6,000 cuts on its fiber cable last year, the documents show.

On Feb. 28, a cut in its network in three different locations by a road construction firm, an oil serving company, and someone burning rubbish in a manhole meant customers faced more than five hours of data and voice outages.

The operator relocated 2,500 kilometers (1,553 miles) of vulnerable fiber cables between 2022 and 2023, at a cost of more than N11bn —enough to build 870 kilometers of new fiber lines in areas without coverage.

Broadband fibre optic cables form the backbone of modern communication infrastructure, enabling the high-speed data transmission that underpins a wide range of personal, business, and societal activities.

On several occasions, the Nigerian Communications Commission (NCC), the industry regulator, has acknowledged this challenge and expressed willingness to work on measures to address it.

These measures include stricter regulations to deter vandalism and improved collaboration between telcos and government agencies responsible for construction activities.

According to the NCC, the telecom sector will make up more than a fifth of the country’s gross domestic product by the end of 2027, up from 13.5 per cent in the third quarter of last year.


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NCAIR Relaunch: Pantami, Tijani Fight for Credit

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Isa Pantami, former minister of Communications and Digital Economy, has voiced his discontent over the relaunch of the National Centre for Artificial Intelligence and Robotics (NCAIR) by Bosun Tijani, his successor.

Isa Pantami, former minister of Communications and Digital Economy,

Tijani announced the revitalization of NCAIR, highlighting enhancements in its capacity and partnerships with global tech firm Cisco.

However, Pantami took to social media to assert that NCAIR was already established during his tenure in November 2020, dubbing it “the first of its kind in Africa” and emphasizing its effectiveness in training numerous Nigerians.

Tijani responded by detailing the new initiatives accompanying the relaunch, including increased computing infrastructure, dedicated research labs, and remote connectivity for AI hubs across the country. He also unveiled outcomes from the Ministry’s National AI Workshop, such as the country’s first Multilingual Large Language Model and partnerships aimed at accelerating AI development projects of national significance.

The exchange between Pantami and Tijani underscores ongoing efforts to advance AI research and application in Nigeria while navigating questions of continuity and leadership transition within the Ministry.

 


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ABoICT Lecture 2024 to Focus on Artificial Intelligence (AI) In A Digital Economy

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This year’s Africa’s Beacon of ICT Merit and Leadership lecture will focus on the role of artificial intelligence in a digital economy with the theme: “Artificial Intelligence (AI): The Good, The Complex and The Anticipated”.

The lecture which will herald Africa’s Beacon of ICT Merit and Leadership Awards hold on May 25, 2024 at Four Points by Sheraton.

The sixteenth edition of the award ceremony according Ken Nwogbo, editor-in-chief of Nigeria CommunicationsWeek the organizers of the event, “is a special edition to recognize and celebrate organizations and individuals in the ICT industry that have been distinguished in delivery innovative services in the sector.

“Most of these organizations and individuals have consistently being voted by our readers as leaders in their areas of operations and we have decided to reward them in this especial edition”.

He added that, AI is considered to have the potential to instigate a fourth industrial revolution,1 and is dramatically changing people’s patterns of interaction and economic activities.

“The traditional factors of production and physical capital and labour may no longer promote substantial economic growth. It is generally believed that AI will be one of the most important factors determining future economic growth.

“However, unlike traditional machines, which replaced the use of human and animal labor for simple manual work and heavy or dangerous activities, AI-related inputs may change the type of human work in a comprehensive way.

“In contrast to previous industrial revolutions, AI does not simply involve the invention of a new machine or technology. Instead, AI has similarities to the accumulation of human capital, as it can learn and accumulate knowledge by itself,” he said.

The Africa’s Beacon of ICT Merit and Leadership Distinguished Lecture is designed to explore efforts to put Nigeria on the global Information and Communications Technologies map.

The lecture series however is reserved for distinguished achievers in the ICT sector.

Past lecturers included Dr. Ernest Ndukwe, then executive vice chairman, Nigeria Communications Commission (NCC); Engr. Yomi Bolarinwa, former Director-General of National Broadcasting Commission (NBC); Dr. Jean Luc Fort, CEO at OR System France and a specialist in Counterparty Risk; and Professor Chris Nwagboso, Chairman, Knowledge Factory International, United Kingdom.

Others are: Uche Orji, managing director/chief executive officer, Nigeria Sovereign Investment Authority (NSIA); Biodu Omoniyi, Managing Director/CEO, VDT Communications; Ayotunde Coker, Managing Director, Rack Centre Limited; Peter Adedayo Arogundade, managing director and chief executive officer, Sidmach Technologies Nigeria Limited; Dr. Adewale Obadare, chief visionary officer, Digital Encode and John Obaro, CEO and founder of Systemspecs; Prof. Isa Pantanmi, minister of Communications and Digital Economy; among others.


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