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MultiChoice Trains Installers to Boost Service Quality

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L-R: Martin Mabutho, general manager, Marketing, MultiChoice Nigeria, Ijeoma Theo-Obodo, Assistant Director, Monitoring, NBC Lagos Zone, Chima Igwe and Chris Obasi, general manager, Details Nigeria Limited during the launch of MultiChoice Certified Installers held Lagos during the week.
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In a bid to improve the quality of DStv installations, and offer superior after-sales services, MultiChoice, Nigeria’s leading video entertainment company has trained and accredited 500 installers.

These installers will join the existing base of installers and will be responsible for new installations, as well as the provision of maintenance services to existing subscribers.

MultiChoice Nigeria has also introduced tricycles that have been stocked with high quality installation equipment.

Upon completion of their training, the installers will be handed the tricycles to ease their travel logistics.

According to Mr. Martin Mabutho, general manager, Marketing, MultiChoice Nigeria, the introduction of the tricycle-scheme is MultiChoice’s way of stretching its economic empowerment drive by engaging Nigerian youth through a private sector entrepreneurial scheme.

“We are helping to create a new pool of expertise through these MultiChoice trained satellite television installers and engineers which will consequently grow the nation’s economy” Mabutho said.

Mabutho explained that the tricycles will be used by a selected team dubbed “Elite Installers”.

The first recipients of the pilot phase of the nationwide scheme are six installers but before the end of the year, more beneficiaries will be selected from major cities across the country.

In addition, 125 installers in Lagos, Abuja and Port Harcourt have undergone a refresher training course this month.

The six beneficiaries of the tricycles are Stanley Nwachukwu, Ameen Adesola, Micky Joe, Tope Adeogun, Ibrahim Akinsemohin and Chima Igwe.

Speaking on the criteria for selecting the beneficiaries of the tricycles, the General Manager Marketing said, MultiChoice selected the installers based on commitment, dedication and diligence. “This initiative is aimed at providing the best service to our customers. We train and certify installers, and also ensure that they are equipped with high quality installation tools that will guarantee reduced hitches and minimize repeat installer visits to our customer’s homes. He remarked.”

Mabutho also urged new and existing subscribers to make more use of the self-help options and convenient payment options such as Paga, Quick Teller and ATMs to resolve DStv issues and payment challenges quickly.

Besides the tricycles, each accredited installer will also get a well-equipped tool kit to enable them provide quality installation to subscribers.

As part of MultiChoice’s continuous quality assurance drive, the installers’ tool set includes a tablet PC that will enable them send real time post-installation reports which will allow the validation of the overall quality and technical integrity of installations.

Speaking on the initiative, Mrs. Ijeoma Theo-Obodo, assistant director, Monitoring, National Broadcasting Commission (NBC) commended MultiChoice for organizing the training programme.

“Broadcast technology is ever evolving and for MultiChoice to keep up with broadcast quality and standard, there is the need for training programmes of this nature” she said.

MultiChoice is also launching the first of its kind Subscriber/Installer Management System, a mobile application that automates the selection, allocation and progress management of installers working on a variety of customer’s installation requirements.

This will reduce the average time taken to complete installations, control the costs to customer and ensure adequate post-installation follow up.

Since MultiChoice commenced operations over two decades, the company has spent over N200 million in training of installers.

MultiChoice remains committed to ensuring that more certified installers are trained across the country.
 


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NELFUND Investigates 34 Universities Over Students’ Missing Tuition Refunds

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Nigerian Education Loan Fund (NELFUND) says it is investigating about 34 tertiary institutions over allegations that they failed to refund students whose tuition fees were paid twice under the Federal Government’s student loan scheme.

The Managing Director of NELFUND, Mr Akintunde Sawyerr, disclosed this during an interview on Arise Television.

Sawyerr said the agency had deployed a five-member investigative team, including operatives of the Economic and Financial Crimes Commission (EFCC) and internal auditors, to examine the allegations.

According to him, the investigation was prompted by numerous complaints received from affected students.

“As of right now, there are 34 institutions that we are looking at closely with respect to this issue,” he said.

Sawyerr explained that the double payment issue arose because President Bola Tinubu directed that the student loan scheme commence in the middle of an academic session instead of at the beginning.

He said the decision compelled many students to pay their tuition fees to meet registration deadlines while awaiting approval of their loan applications.

“What happened is that a lot of schools got double payment; some from the students and some from us,” he said.

“The refund process is entirely out of our hands. It is the recipient of the double payments that is obliged to make refunds to the students.”

The NELFUND boss noted that many students had borrowed money from family members, friends and other sources to pay their tuition with the expectation of receiving refunds once the loans were disbursed.

He said while some institutions had promptly refunded affected students, others had failed to do so.

“Some have been very good at this. Others haven’t been so good at it,” Sawyerr said.

“I reserve judgement on the intentionality around it because, for some of them, they just didn’t have the process to make refunds.”

Sawyerr disclosed that NELFUND was exploring a tokenised payment system that would enable students to authorise tuition payments directly to their institutions, thereby reducing the likelihood of duplicate payments.

He said the agency deliberately chose not to disburse tuition loans directly to students to minimise the risk of fund diversion.

“Paying the funds to the students could really lead to the temptation for them to divert and do other things,” he said.

The managing director, however, acknowledged that NELFUND lacked the statutory powers to compel institutions to refund students or prosecute officials found culpable.

He added that many frustrated students had submitted complaints not only to NELFUND but also to anti-corruption agencies, including the EFCC and the Independent Corrupt Practices and Other Related Offences Commission (ICPC).

Sawyerr also expressed concern over increases in tuition fees by some institutions following the introduction of the student loan scheme.

He said NELFUND had declined to pay institutions that increased their tuition fees beyond acceptable levels.

“Some schools, because they get paid easily, started to put up their fees. We refused, point blank, to pay institutions who had hiked their fees beyond a certain level,” he said.

He reaffirmed the agency’s commitment to investigating every reported irregularity and strengthening the implementation of the student loan programme through continuous monitoring and internal reviews.


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Obi, NDC Presidential Candidate Faces N50Bn Defamation Claim over Alleged Podcast Remark

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Abayomi Arabambi, national vice chairman (South-West) of the Labour Party, has demanded a public apology, a retraction, and N50 billion in damages from Peter Obi, presidential candidate of the Nigeria Democratic Congress (NDC), over an alleged defamatory statement made during a podcast interview.

Obi, NDC Presidential Candidate Faces N50Bn Defamation Claim over Alleged Podcast Remark

The demand was contained in a letter issued by the law firm Neplus Ultra Attorneys and signed by Anderson U. Asemota, Peter O. Asimegbe, and Stanley C. Eziefulle on behalf of Arabambi.

According to the letter, the legal dispute arose from comments allegedly made by Obi during the interview, where he reportedly stated that Arabambi “does not have an address.”

Arabambi’s legal team described the statement as false, malicious, and defamatory, arguing that it portrayed their client as a faceless individual without legitimacy, credibility, or standing in public life.

The lawyers further claimed that the interview was widely circulated on television stations and digital platforms, exposing Arabambi to public ridicule and damaging his reputation.

“Our client has had a known residential and business address, maintains professional and political affiliations within Nigeria, and has never been a person whose whereabouts or identity were unknown,” the letter stated.

The legal team maintained that the alleged publication caused embarrassment and harmed Arabambi’s public image and political standing.

As part of their demands, the lawyers called for an unreserved public apology to be aired on national television, published on Obi’s verified social media platforms, and carried as full-page apologies in national newspapers.

They also demanded the payment of N50 billion as compensation for the alleged injury to Arabambi’s reputation, dignity, political standing, and public image.

 


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Why We’re Partnering With NIHOTOUR To Bring Nigerians In South Africa Home – Steve Babaeko

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When Nigerians began arriving back home on emergency flights following an ultimatum from anti-migrant groups in South Africa, Steve Babaeko, alongside The Nigerian Institute of Hospitality and Tourism (NIHOTOUR), saw an opportunity to step up for his fellow citizens.

Why We’re Partnering With NIHOTOUR To Bring Nigerians In South Africa Home - Steve Babaeko

Steve Babaeko

The CEO of X3M Ideas explains that he saw a deep obligation, one that had nothing to do with advertising and everything to do with hospitality. For Babaeko, it was a reminder that an agency owes a duty of care to the community it exists within.

That conviction shaped the creative agency’s partnership with the Nigerian Institute of Hospitality and Tourism (NIHOTOUR) for the newly launched ‘Welcome Home’ pilot programme at Murtala Muhammed International Airport (MMIA) in Lagos. Rather than simply crafting a messaging campaign around the crisis, X3M Ideas helped design a tangible, physical system.

“This wasn’t built as a campaign about a crisis,” Babaeko said. “It was a hospitality agency deciding what it owes its own citizens the moment they land.”

For Babaeko, what X3M has built is infrastructure, something returnees can physically walk through, use, and benefit from the instant they clear the arrival gate.

With the MMIA pilot now officially running, NIHOTOUR directs returnees to immediate support services and issues them a Returnee Card. This card grants individuals a free first night at partner hotels, immediate transport assistance from the airport, and fast-tracked business registration support.

Furthermore, the initiative features a dedicated Restart Desk to assist returnee entrepreneurs and tradespeople with job placement referrals and business registration. This operates alongside a public Homecoming counter that tracks the cumulative number of returnees welcomed, businesses restarted, and jobs facilitated.


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