Telecom
NCC Assures Consumers of Protection @ WCRD, to Tackle Fake Phones

Nigerian Communications Commission (NCC) has said that it is working with other consumer products regulatory agencies to tackle the importation of fake and bio hazardous phones and accessories into the country.

Prof Umar Danbatta, EVC, NCC
The NCC also said that it has made positive efforts to curtail the excesses of some network operators and to expand the frontiers of freedom for the consumers.
Professor Umar Danbatta, executive vice chairman, EVC, of NCC, who spoke at the World Press Conference in commemoration of the 2021 World Consumer Rights Day (WCRD) held in Abuja yesterday, said the collaboration with other agencies was also to ensure the protection of the environment in consonance with the theme of the consumer rights day which was: “Tackling Plastic Pollution”.
He lamented the recurrent cycle of fraudulent deployment of fake and substandard mobile devices usually made of iron and plastic components.
Danbatta urged the office of the National Security Adviser (NSA) and other relevant Federal Government agencies to collaborate and inaugurate a committee to implement Mobile Devices Management Systems (DMS).
“This initiative is designed as a Public-Private Partnership aimed at combating the proliferation of fake, counterfeit, substandard and cloned communication devices in the telecommunications industry.
“The expected result of this initiative is that, only genuine materials malleable to enduring usage are available for consumer use,” he said.
He said the commission also implemented a strict type-approval process that ensured all equipment used in the telecommunications industry were of a suitable standard, both for the good of the consumers and for the preservation of the environment.
Speaking on the theme, Danbatta said the connection between the 2021 theme for world consumer rights day and the proactive initiatives of the commission toward protecting the environment as well as efforts on tackling electronic waste in Nigeria.
He said activities and actions slated to commemorate the world consumer rights day for 2021 were to raise awareness and engage state and non-state actors on the global plastic pollution crisis.
“This conference is conceived to highlight NCC’s commitment to protecting the telecom consumers and watch to highlight the regulatory role of NCC with respect to protecting the Rights of the Telecom Consumers and to connect it with the global significance of today’s celebration.
“The objective of the regulation is to manage E-Waste; promote reuse, recycling and other forms of recovery; “To improve environmental management system of operators in the telecom industry and reduce greenhouse emissions as well as enhance sustainable development efforts,” he said.
He recalled that in tackling the issues of plastic pollution, NCC drafted the Nigerian Commutations Industry E-Waste Regulation in 2018.
He further said the commission had made an established correlation between the vision and activities of NCC and the global consumer rights movement and the steps taken by the commission had direct bearing to the theme of this year’s world consumer rights day.
The NCC boss noted that the commission was concluding processes to issue the regulation on e-waste.
“It is mindful of the fact that many ICT and telecom devices have plastic components, whose waste materials can worsen plastic pollution.
“We reckon that improper disposal of such disused ICT-plastic embedded products has grave implication on public health and especially in achieving Goals 11, 12 and 13 of the Sustainable Development Goals (SDGs) 2030.
“These goals speak to the imperative of adhering to practices that enhance Sustainable Cities and Communities, Responsible Consumption and Production; as well as Climate Action respectively.
Danbatta pointed out that the commission had designed an array of consumer protection measures such as the “Do not Disturb” “Data Rollover” “112 safety number” and value-added services, which had reduced unsolicited calls and messages by 96 per cent in three years.
On the issues of SIM and National Identity Number (NIN) normalisation, the EVC said the commission had ensured full compliance with Subscriber Identification Module (SIM) cards registration guidelines by the service providers and telecom consumers.
“This is to ensure proper registration to stop the use of improperly-registered SIMs, which usage is difficult to track. Having a credible subscriber database helps in tracing a SIM card to the real owner in case of any criminal investigation.
“This will help in curbing the painful rise in tempo of kidnapping, robberies, banditry and similar crimes committed with the aid of the use of SIM cards.
“We have made arrests and prosecutions in the past in this regard and through this effort, we have been able to sanitise the telecoms ecosystem of improperly-registered SIM cards that pose threats to national security.
“It is, therefore, pertinent to say that the linking of SIM and NIN database will further help us in this direction, toward protecting the consumers and all citizens at large,” he said.
He thanked all telecom subscribers for their understanding and cooperation in the ongoing SIM-NIN harmonisation exercise.
Mr Ighoovie Majemite, chairman of the Industry Consumer Advisory Forum (ICAF) said the rights of the consumer was key to the development of the industry.
Majemite, however, said the forum was poised to further sensitise the consumer on their rights while adhering to safety and security protocols.
One of the highlights of the event was the unveiling of a new Consumer Handbook, a compendium of consumer information materials compiled to enhance education and protection of the consumer.
It also contained codes on consumer rights, obligations, practices, cyber security and safety tips.
Telecom
New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.
The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.
In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.
Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.
Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.
“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.
Telecom
MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.
The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.
MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.
Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.
The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.
“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,
The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.
Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.
The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.
MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.
As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.
The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.
Telecom
NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC
The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.
Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.
This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.
Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.
The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.
Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.
NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.
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