Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Connect with us

Telecom

NCC Inaugurates ICAF for Telecom Consumers

Published

on

Kindly share this post

The Nigerian Communications Commission, (NCC), has stepped up its telecom consumer protection initiatives with the inauguration of an twelve-man Industry Consumer Advisory Forum, (ICAF), headed by Mrs. Ifeyinwa Umenyi the director general of the Consumer Protection Council, to review the general consumer code of practice regulations by the Commission as well as facilitate consumer protection, information and educational programmes.
Alhaji Ahmed Joda, chairman of the Commission, who presided over the inauguration ceremony, said the Commission is fully determined to ensure that the interest of telecoms consumers in the country are protected, and urged ICAF to work assiduously to complement various efforts of the commission in this direction.
Engr. Ernest Ndukwe, chief executive officer, NCC, in his keynote address said that ICAF initiative is very much in keeping with the focus of the NCC. “As a regulator, we ensure that the interest of the consumer is at all times protected”. “At the NCC, we have been very active in safeguarding the interests of the consumer, whether  by facilitating investments, ensuring national spread, facilitating rural access, licensing new operators, holding consumer outreach programmes and consumer parliament sessions, ensuring service availability, affordable and quality service,  the consumer is the target beneficiary,” he said.
According to him, whether in facilitating number portability, establishing call centers, providing computers and internet facilities in schools, as well as ensuring that operators deal promptly with consumer queries and requirements, protecting them from unfair practices by service providers developing NCC contact centers and supporting advocacy groups, is all aimed at ensuring that the consumers are better services.
He said ICAF will act in advisory capacity, and will make recommendations to the Commission regarding the interests and concerns of the consumer of ICT products and services, the interests and concerns of physically challenged and the elderly, ensure that consumers are protected from unfair practices and facilitate the review of the Consumer Code of Practice Regulations 2007 as well as make recommendations on all issues to the Commission.
He added that the members of the forum are selected based on their expertise and wealth of knowledge in their areas of specialization. He listed the specializations to include consumer advocacy groups, the challenged groups, service provision, specialized user groups, community representation, and the academia among others. Membership of ICAF include Engr. Kashim Alli, the president of the Nigerian Society of Engineers, Dr. Prosper Ikechukwu Igboeli, president of Nigerian Medical Association, Chief Oluwarotimi Akeredolu, president of the Nigerian Bar Association, Sir Peter A. Edeoghon, president and chairman of Council of Nigerian Institute of Management, Dr. Chris Nwanoro, National Disabled Empowerment Forum, (Nadef), Dr. Emmanuel Ekuwem, president of the Association of Telecommunications Companies of Nigeria, (Atcon), Engr. Gbenga Adebayo president of the Association of Licensed Telecom Operators of Nigeria, (Alton), Dr. Mrs. Felecia Money, president of Consumer Awareness Organization,  and Mrs. Alero Edu, president of Consumer Right Project.
Mrs. Umenyi, chairperson of the Forum, commended the Commission for the foresight in setting up the forum with its kind of diverse representation that will make its recommendations worthwhile. He enjoined the members to be committed to the project while assuring the Commission to deliver on its charter. 

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

4 Dead, 20 Others Injured as Fire Engulfs Cairo Data Centre

Published

on

Kindly share this post

Four people have been killed, with over 20 injured after a fire at Cairo data centre disrupted telecom services nationwide.

4 Dead, 20 Others Injured as Fire Engulfs Cairo Data Centre

A fire at a major Telecom Egypt facility in Cairo on Monday has left four workers dead and at least 22 others injured, plunging parts of the capital into a communications crisis.

According to Hossam Abdel Ghaffar, spokesperson for Egypt’s Health Ministry, most injuries were due to smoke inhalation.

The blaze, which broke out at a key data centre operated by Telecom Egypt, the country’s primary fixed-line and internet provider, was brought under control later that day.

However, it caused widespread disruptions, halting phone services, affecting internet connectivity, and even interfering with digital banking operations.

Internet monitoring group NetBlocks reported that national connectivity dropped to just 62% of normal levels following the incident.

Residents across Cairo struggled with poor network access, and banks—although already closed for the day—reported interruptions in ATM services and online transactions.

In a statement on Tuesday, Telecom Egypt mourned the loss of its employees and pledged support to their families.

Amr Talaat, Egypt’s minister of Communications and Information Technology,  assured the public that service restoration was underway and expected to be completed within 24 hours.

To address the disruption, the Health Ministry released alternative emergency contact numbers across Egypt’s governorates, in case its primary ambulance hotline remained unreachable.

The state-run MENA news agency reported that the fire was prevented from engulfing the entire building and nearby rooftops, thanks to the efforts of emergency responders.

A preliminary investigation suggests the fire was likely triggered by an electrical short circuit, according to a security source cited by MENA.

As the nation works to restore full connectivity, the incident has raised fresh concerns about the vulnerability of critical infrastructure and the need for enhanced fire safety protocols in sensitive tech facilities.

 

 

 

 

 

 

 


Kindly share this post
Continue Reading

Telecom

Globalcom Thrills Subscribers with 3 New Digital Products

Published

on

Kindly share this post

Tech faints, Globalcom, on Tuesday unveiled three exciting digital products aimed at rewarding customers. The products, Animation World Promo, Treasure Spin and Sport Brain, also provide subscribers with the opportunity to play and win instant prizes.

Globalcom in a statement in Lagos said that the company is dedicated to providing value-added service to its ever-growing customers.

The first digital product, which is Animation World Promo, is an innovative trivia-based service aimed at challenging customers culinary knowledge of Nigerian food. With it, subscribers engage in answering food related questions, earn points and win delicious prizes.

For Treasure Spin, customers are availed the digital treasure spin experience. With each spin Glo subscribers stand a chance to win instant prizes, making every participation exciting and rewarding.

In addition, Globalcom captures the heart of football lovers with Sport Brain. Subscribers are allowed to predict football scores in matches across top leagues all around the world. Customers get to select their preferred leagues. “It’s a fun and competitive way for football lovers to test their instincts and knowledge,” the company noted.

Customers who subscribe to any of the three services stand a chance to win fantastic daily, weekly, and monthly prizes. Every day, 20 participants will receive ₦1,000 cash, ₦1,000 airtime, and 3.5GB data. On a weekly basis, five lucky winners will walk away with ₦100,000 each, while one grand prize winner will receive ₦1 million every month.

To participate, customers are required to dial *13055*2# for Animation World Promo,*13199*3# for Treasure Spin and  *13199*2# for Sport Brain. Each plan can be activated either as a one-time purchase or Auto Renewal.

Globacom further explained that all products are available at an affordable subscription rate of ₦100 for a daily plan, ₦300 for weekly plan and ₦500 for monthly plan.

In concluding, the company disclosed that the services are available to all Glo prepaid and postpaid subscribers nationwide.

 


Kindly share this post
Continue Reading

Telecom

SiBAN Applauds Interstellar’s Groundbreaking Role in Africa’s Blockchain Future

Published

on

Kindly share this post

The Stakeholders in Blockchain Technology Association of Nigeria (SiBAN) has lauded Interstellar, one of its prominent members, for spearheading a major breakthrough in Africa’s financial technology space.

This follows Interstellar’s strategic partnership with the Pan-African Payment and Settlement System (PAPSS) to roll out the PAPSS African Currency Marketplace (PACM), a blockchain-based platform designed to address the continent’s long-standing currency inconvertibility challenge.

The initiative is already being hailed as a game-changer capable of eliminating the $5 billion annual trade friction currently plaguing intra-African commerce.

According to SiBAN President, Mr Obinna Iwuno, the development affirms Nigeria’s leadership in blockchain innovation, stating that Interstellar’s PACM is not only a technological feat but also a timely response to the African Continental Free Trade Area (AfCFTA) mandate of seamless and cost-effective regional trade.

PACM operates on STARGATE, a blockchain-agnostic system developed by Interstellar, and leverages the Bantu blockchain network to facilitate real-time, peer-to-peer exchanges of African currencies.

The solution ensures financial inclusion by allowing businesses, SMEs, and informal traders to transact in local currencies without relying on foreign intermediaries, all while maintaining regulatory compliance.

Mr Ernest Mbenkum, CEO of Interstellar, described the solution as Africa’s roadmap to financial sovereignty. “Blockchain is not just innovation; it is empowerment,” he said.

SiBAN reaffirmed its commitment to supporting policies and partnerships that promote secure, transparent, and inclusive digital economies.

The association further called on stakeholders in government and the private sector to prioritise blockchain adoption as a driver of national development.


Kindly share this post
Continue Reading

Trending