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NCC Lists Challenges Facing Telecom Users in Nigeria

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Prof. Umar Danbatta, executive vice chairman (EVC) of NCC
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Nigerian Communications Commission (NCC), has listed cybercrime and e-fraud as some of the major challenges facing telecommunications users in the country.

NCC Lists Challenges Facing Telecom Users in Nigeria

Prof. Umar Danbatta, EVC, NCC

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Prof Umar Danbatta, executive vice chairman, stated this during the commission’s special day in Enugu on Sunday at the ongoing 31st Enugu International Trade Fair.

Danbatta, represented by Reuben Mmuoka, a director in the Commission, said NCC recently hosted a cyber security enlightenment conference where telecoms stakeholders were enlightened on dangers associated with cybercrimes.

He advised telecom consumers not to open unknown emails or post Personal Identification Number (PIN) online as bank would never ask them for their personal detail via internet or over the phone.

Danbatta disclosed that the commission had also educated parents on their roles regarding child online protection.

“The sensitisation programmes are targeted at parents, aimed at equipping them with the right knowledge they need to limit the exposure of their children to the negative aspects of internet use.

“To protect subscribers from unsolicited text messages or voice calls, the commission evolved  “do not disturb”  (DNB), directing all mobile network operators to dedicate a short code to enable subscribers to take informed but independent decisions on what messages they wish to receive.”

He pointed out that NCC as regulator had come with initiatives to enable consumers lodge their complaints when dissatisfied with the services provided by their operators.

“The Commission will apply appropriate regulatory measures and sanctions against such service provider.

“NCC identifies consumer as a very important stakeholder in the telecoms industry, which is evident in our 8-point agenda where empowerment and protection is properly captured,” he added.

The Vice Chairman said that the NCC Special Day was aimed at educating and informing subscribers on the use of communication services and their rights as telecoms consumers.

In his address, Mr Emma Nwandu, president of the Enugu Chamber of Commerce, Industry, Mines and Agriculture (ECCIMA), said that the role of NCC as a regulatory agency in the telecommunication sector was commendable.

According to him, telecommunication industry has witnessed a great revolution in the socio-economic life, which has equally accentuated the pace of socio-economic life as individuals and as a nation.

 


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Telecom

MTN Nigeria Rewards 1,500+ Winners with ₦290m in Mega Billion Promo

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L-R: Deji Roberts, Assistant Director, Nigerian Communications Commission, Lagos Zonal Office; Ugonwa Nwoye, Chief Customer Relations and Experience Officer, MTN Nigeria; Femi Yusuf, 10 Million MTN Mega Billion Promo Jackpot Winner; Efe Kwado, MTN Mega Billion Promo Winner; Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria and Samuel Rowland, Chief Operations Officer, Lagos State Lotteries and Gaming Authority at the MTN Mega Billion Promo Media Parley held on Saturday, July 19, 2025 at the MTN Rooftop Events Centre Plaza, Ikoyi.
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Telecoms giant, MTN Nigeria, has announced the disbursement of over ₦290 million to more than 1,500 winners in its ongoing Mega Billion Promo.

L-R: Deji Roberts, Assistant Director, Nigerian Communications Commission, Lagos Zonal Office; Ugonwa Nwoye, Chief Customer Relations and Experience Officer, MTN Nigeria; Femi Yusuf, 10 Million MTN Mega Billion Promo Jackpot Winner; Efe Kwado, MTN Mega Billion Promo Winner; Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria and Samuel Rowland, Chief Operations Officer, Lagos State Lotteries and Gaming Authority at the MTN Mega Billion Promo Media Parley held on Saturday, July 19, 2025 at the MTN Rooftop Events Centre Plaza, Ikoyi.

The update was shared during a live event held on July 19 at the company’s Rooftop Events Centre in Lagos. Representatives from the Nigerian Communications Commission (NCC), the Lagos State Lotteries and Gaming Authority, MTN executives, journalists and selected promo winners were in attendance.

Speaking at the event, Onyinye Ikenna-Emeka, MTN’s Chief Marketing Officer, stated that the initiative was launched to support loyal customers during difficult times. “In the last couple of years, it’s been a tough time for the average Nigerian. This promo is one of our ways of making life better for our customers,” she said.

Ikenna-Emeka revealed that the promo has produced over 1,500 winners, including three jackpot winners, 20 winners of ₦5 million each, and more than 100 winners of ₦100,000. She added that the company remains committed to rewarding customers transparently.

One of the jackpot winners, Femi Yusuf, who won ₦10 million, shared his excitement. “I thought it was one of those promos where nothing comes out of it. My wife was the one who spotted my number during the live draw,” he said. When asked about the delivery of his prize, he replied, “Fast and fast. MTN, no scam.”

The event also featured live calls to new winners, including a woman identified as Motunrayo, who won ₦2 million. She expressed joy over the unexpected win, saying, “I’m so grateful. Thanks so much.”

Debo Agun, Senior Manager, Consumer Segment (Mass Market), explained the mechanics of the promo. He said participation is free and open to MTN subscribers who dial *900# to opt in. Airtime purchases serve as entries—₦100 worth of airtime equals one entry, and customers can win multiple times.

Agun stated that 63 winners are selected daily from Monday to Friday, while Saturdays feature 104 winners, including a ₦10 million jackpot. Other prizes range from ₦25,000 to ₦2 million and are paid into customers’ MoMo wallets. Those without wallets can create one by dialing *671#.

Promo draws are conducted and streamed live on MTN’s Instagram, YouTube, and Facebook channels. Independent partners oversee the process to maintain credibility and fairness.

The promo began on June 23 and runs for 90 days.


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MENXTT Tech NG Debuts USA-Spec Devices and Redefines IT Retail in Nigeria

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MENXTT Technology NG has introduced a fresh lineup of USA-specification smartphones alongside its existing range of laptops, accessories, and software tools in a major move to redefine tech quality and customer satisfaction in Nigeria.

The firm, which operates as a fully online IT service provider, is focused on bridging the gap between businesses and customers by offering seamless tech procurement, deployment, and after-sales support.

According to Anthony Emeka Nwosu, Director of Communication and Customer Retention, the company is committed to restoring consumer trust in tech purchases through guaranteed quality, extended warranties, and structured support.

Nwosu stated that the decision to supply USA-grade devices was borne out of frustration with substandard options in the market and zero accountability.

He said MENXTT was built to be responsive, dependable, and quality-driven, assuring customers that they would not be left alone after purchase.

With services covering laptops, accessories, website development, software deployment, and IT support, MENXTT promises to take technology directly to the client with less stress.

The company, located at 8a Oje Imeviani Street, Julie Estate, Oregun, Ikeja, Lagos, is also noted for its tech-enabled structure that allows users to access solutions from anywhere in Nigeria through its online platform.

Customers can reach MENXTT Technology NG via email: info@menxtt.com.ng or website: menxtt.ng.


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MTN, MTV Base Launch “Room of Safety” Series to Promote Online Child Safety

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Telecoms giant MTN Group has partnered with MTV Base to launch the Room of Safety campaign, a youth-led movement aimed at raising awareness on internet safety and digital wellbeing for children and young people across Africa.

The initiative, a major part of MTN’s Help Children Be Children campaign, seeks to address growing concerns around cyberbullying, grooming, misinformation, and other forms of online harm. Through this collaboration, MTN will leverage MTV Base’s extensive reach across youth audiences to drive impactful change.

Central to the campaign is the premiere of a 10-part short-form docu-series titled Room of Safety, which kicks off on July 20, 2025, at 16:00 on MTV Base (DStv channel 322). Episodes will also stream on MTV Base South’s digital platforms including Instagram, YouTube, and TikTok.

Each episode will feature real-life stories, expert interviews, and practical resources to help young viewers identify digital threats and take proactive steps. The series also encourages youth to speak up about negative experiences online and shows them how to report abuse.

A statement from MTN Group emphasized the importance of equipping young Africans with the knowledge and confidence to navigate digital spaces safely, adding that the campaign aims to normalize conversations around digital ethics and mental health within families, schools and peer groups.

The launch is backed by social media engagement and outreach activities targeted at schools, creators, and community organizations across multiple African countries.


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