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NCC Makes Case for Telecom Consumers

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The Nigerian Communications Commission (NCC) has said that telecom consumers are critical stakeholder in the industry that should be treated with respect by operator.

 

 

Prof. Umar Danbatta, executive vice chairman (EVC) Nigerian Communications Commission stated this on Thursday at the ongoing 2019 Lagos International Trade Fair, taking place at Tafawa Balewa Square, Lagos.

 

Danbatta who was represented at the NCC Day by Ismail Adedigba, head of Information and Reference Unit, Consumer Affairs Bureau, NCC, said that they are aware of the role of the consumers and have identified them as very important stakeholders. .

 

 

He noted that through the 8-point Agenda of the commission, it has made available to the consumer information and educational materials that enabled them to make informed choices in the use of ICT services.

 

He urged telecom operators to emulate the commission by recognizing consumers as important stakeholders in the industry.

 

He stated that the presence of the Commission at the Trade Fair was one of its different strategies of reaching out to the consumers.

 

Danbatta disclosed that the NCC Day at the Trade fairs aims to educate and inform consumers on the use of Communication services and their rights as telecom Consumers.

 

He further revealed that the NCC was at the trade fair to identify key challenges and quickly move to address them adding that one of the issues affecting telecoms consumers, which the Commission has proffered concrete solution to, is the issue of telemarketing, commonly known as unsolicited text message.

 

“This is any message, voice or SMS made through Telecommunications service which is transmitted for the purpose of informing or soliciting or promoting any commercial transaction in relation to goods investments or services which a subscriber opts not to receive”, he explained.

 

He explained further that in order to protect subscribers from this unwholesome practice, the NCC evolved a solution called DO-NOT-DISTURB (DND) directing all Mobile Network Operators to dedicate a short code 2442 to enable subscribers take informed but independent decisions on what messages they wish to receive from their networks by typing STOP to 2442 to stop the messages completely or HELP to choose the message you want.

 

He said that the NCC is keen on helping to protect the consumers from being victims of cybercrime and e-fraud stressing that the Commission had advised all consumers not to open emails that are not familiar to them, never to post personal identification information online or save their password online.

 

“Note also that your Bank will never ask you your personal detail via internet. In the event of any unfortunate circumstance please contact your bankers immediately to freeze your account and also inform your mobile service provider for further actions”, he noted .

 

He said: “As a telecom consumer you deserve the right to get value for your investment. NCC as your regulator has devised ways to lodge your complaints when you are dissatisfied with the services provided by your Operator.

 

“The Commission will apply appropriate regulatory measures and sanctions against such service provider.”

 

Mrs Felicia Onwuegbuchulam, director, Consumer Affairs Bureau, in her remark recalled that the participation of the Commission affords it the opportunity to present NCC’s activities aimed at improving consumer experience of telecoms services to participants.

 

She noted that NCC will always ensure service availability, accessibility and affordability to consumers, be it individuals or corporates, who are increasingly depending on ICT/telecoms to conduct personal and business activities on daily basis.

 

Onwuegbuchulam who represented by, Henry Ojiokpota, Lagos Zonal Controller, NCC,  said: “the important role of telecoms services and Information and Communication Technology (ICT), at large, in enhancing businesses, creating new business line, driving innovation and accelerating value addition is inherent in the overarching thematic focus of the Fair which is “Our Brand Promise-Connecting Businesses, Creating Value”.

 

she noted that the theme of the Trade Fair is at the centre of connecting businesses through telecoms infrastructure development initiatives to improve business efficiency and effectiveness for growth.

 

Mr. Babatunde Paul Ruwase, president, Lagos Chamber of Commerce and Industry, (LCCI),  said that the NCC Day was one of the greatest time of visitors to the fair because of the impact of telecoms on the daily life of Nigerians.

 

He said that the LCCI as organisers of the fair is always excited to receive the NCC at the traditional day for exhibitors, which the NCC has always taken part of across all other fairs in the country.

 

He noted that the 2019 Lagos Trade Fair was specially packaged for the interest of government agencies whose activities have direct impact on the life of the people.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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AMN Activates Starlink Cellular Backhaul Connectivity in Nigeria

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Africa Mobile Networks Group (AMN) has said that its first of its base stations in Nigeria to connect to SpaceX’s Starlink constellation is now live and using the LEO satellite network for backhaul connectivity.

AMN Activates Starlink Cellular Backhaul Connectivity in Nigeria

It’s the first AMN base station to connect to Starlink since AMN and SpaceX signed a commercial deal in July 2023 to use Starlink for remote base station backhaul connectivity across Africa.

AMN said in a statement that Starlink’s low-latency connectivity enables its multi-carrier RANs to sustainably provide 2G, 3G and 4G services in remote, rural areas of Nigeria. AMN also said it also paves the way for the launch of 5G services, which AMN plans to do before the end of this year.

AMN, which builds, owns, operates and maintains mobile network infrastructure for African mobile network operators, currently operates 1,600 base stations across Nigeria.

The company said it will continue to install new sites throughout 2024 in Nigeria, as well as Democratic Republic of the Congo, Cameroon, Madagascar, Cote d’Ivoire, Benin and Rwanda. AMN also has operations in Bissau, Ghana, Guinea, Liberia, Sudan, and Zambia.

Starlink has been commercially available to consumers and enterprise customers since January 2023. Last week, according to a report from Nairametrics, Starlink slashed the price of its internet router by 45%, although its monthly subscription rate remains unchanged. No reason was given, but the report suggests the move may be related to the naira’s recent appreciation against the US dollar and other foreign currencies.

According to figures from the Nigerian Communications Commission (NCC), Starlink had over 11,200 subscribers in the country as of the third quarter of 2023 – which also makes it one of the top ISPs in Nigeria, the report said.

 

 

 

 

 

 

 

 

 


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Nigeria’s Telecoms Sector Threatened by Economic Challenges – Ikemesit Effiong

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Ikemesit Effiong, Chairman of the Technology Committee of the Nigerian Bar Association Section on Business Law, has raised concerns about the sustainability of Nigeria’s telecoms sector amid ongoing economic challenges.

In an insightful article titled “The Imperative of Upholding Nigeria’s Telecoms Lifeline,” Ikemesit delves into the sector, emphasizing its pivotal role as both an economic engine and societal enabler. With approximately 15,000 direct employees and a significant 16% contribution to Nigeria’s GDP, the sector’s health is crucial for the nation’s well-being.

Ikemesit highlights various obstacles facing the telecoms industry, including frequent fibre optic cable cuts due to road construction and vandalism, multiple taxations, and challenges in acquiring rights-of-way. These issues, compounded by exploitative rent-seeking practices, have persisted despite efforts to resolve them.

“Central to the sustenance of any industry is a conducive economic environment that allows for sustainable growth and innovation,” writes Ikemesit. However, regulatory constraints that limit tariff adjustments hinder the sector’s ability to adapt to market dynamics unlike other industries.

Recent data from the National Bureau of Statistics (NBS) indicates a rise in inflation to 33.20% in March 2024, up from 31.7% in February 2024. This poses significant challenges for businesses striving to manage staff welfare and make necessary investments amid economic strains.

The inflationary pressures have led to price increases across various sectors, including agriculture, beverages, and services. Companies such as Nigerian Breweries Plc and Netflix have adjusted prices multiple times this year to cope with rising costs.

Recently, the quality of service has become a significant concern for subscribers across the country. Available data indicate that this issue may persist for the foreseeable future. The 70% broadband penetration target set by Bosun Tijani, Nigeria’s Minister of Communication, Innovation, and Digital Economy, was severely impacted in 2023, experiencing a decline of 14.2% from a peak of 48.28% in March to 41.87% in November.

With operators reporting financial losses in 2023 and a challenging outlook for 2024, it is evident that funding will pose a significant challenge for the necessary investments needed to transform the sector.

Describing the challenges of the sector in 2023, Engr. Gbenga Adebayo, Chairman of the Association of Licensed Telecommunications Operators of Nigeria (ALTON), said, “ALTON’s members currently pay at least 49 different taxes and levies. Additionally, our members continue to bear the brunt of multiple taxation and coerced compliance with tax and levy demands that have no legal basis by sub-nationals. This threatens investment, sustainability, and industry growth.

“Instances include – exorbitant Right of Way fees, increases under the Finance Act 2023 (such as an upward review of Tertiary Education Trust Fund Tax from 2.5% to 3%, imposition of Value Added Tax on cell towers (Base Stations), imposition of import levy on goods, removal of capital allowance on telecommunications goods and services under Section 32 of the amended Companies Income Tax Act), amongst others.”

In the past 10 years, telcos have maintained the same charges for calls and data, despite inflation rising from 8.05% in 2014 to 33.20% in 2024, and the dollar increasing from 185 naira in 2014 to about 1,000 naira in 2024.

Considering that this sector supports Nigeria’s 221.7 million active voice subscriptions and 160.2 million data subscriptions, with immense consequential economic and social value, leaving it to resolve its challenges independently or risk collapse poses significant threats to Nigeria’s socio-economic stability. Stakeholders in the sector are urging the government to either invest in the sector as needed or adopt a cost-reflective tariff to facilitate necessary investments.


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6 Ways Gemini can support your job Search in the Nigerian job Market

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The Nigerian job market is a competitive jungle, rich with potential and brimming with energy. From bustling tech hubs to burgeoning green energy sectors, there’s an incredible opportunity out there waiting for you.  But navigating this dynamic landscape can feel overwhelming.  How do you cut through the noise, showcase your unique strengths, and land your dream job?

That’s where Gemini, Google’s collaborative AI-powered tool, comes in as your ultimate career companion, guiding you every step of the way. Imagine having a seasoned career coach, research assistant, and skills advisor right at your fingertips!

Here are 5 ways Gemini can be your ultimate career ally:

  1. Crafting a Standout Resume

Your resume is your first impression, and Gemini ensures it’s a dazzling one.  Need help translating your customer service experience into impressive problem-solving skills?  Gemini can rephrase it for you! Wondering how to highlight your leadership experience powerfully? Ask Gemini to suggest strong action verbs that showcase your skills. Before submitting your resume, ensure it’s error-free by asking, “Can you review my resume for grammatical errors and suggest ways to improve clarity?”. You can even ask Gemini to help draft a compelling cover letter based on a job description!

  1. Interview Confidence Boost

Interviews can be nerve-wracking, but Gemini helps you walk in feeling prepared and confident.  Get a quick rundown of a company’s latest projects and overall mission by asking, “Summarise [Company Name]’s latest developments and approach to employee well-being.”  Not sure how to answer those tricky behavioural interview questions? Gemini can guide you with practice questions like, “Give examples of common behavioural interview questions for a marketing position in South Africa.” To impress your interviewers, have insightful questions ready: “Help me formulate questions to ask about the company’s future direction.”

  1. Keeping Skills Sharp

In today’s fast-evolving job market, continuous learning is key!  Let Gemini help you stay ahead of the curve.  Identify those in-demand skills that employers are looking for by asking, “What are the top 3 tech skills companies in Kenya are seeking in software developers?” If you’re looking to switch fields, Gemini can help you find accessible learning resources:  “Find free online courses in data analysis for beginners interested in a career transition into finance.”  Even if you’re a visual learner, Gemini’s got you covered. Simply ask, “Recommend YouTube channels that teach the fundamentals of graphic design software.”

  1. Networking Made Effortless

Building a strong professional network unlocks incredible opportunities.  Gemini simplifies the process by helping you optimise your online presence and target relevant events.  Craft an impactful LinkedIn bio that attracts the right recruiters with a request like, “Help me write a compelling LinkedIn bio that showcases my skills and experience in project management.”  Seeking out opportunities to connect with like-minded professionals? Ask Gemini, “What tips will you give for connecting with the vibrant Artificial Intelligence community at tech conferences?”. Even if you’re unsure how to approach networking, Gemini offers support with queries like, “How can I make a good first impression when reaching out to recruiters on LinkedIn?”

  1. Remote Work Made Simple

Remote work is revolutionising the African job market, offering incredible flexibility and the potential to work with global companies. If you’re eager to explore remote roles that match your skills and aspirations, Gemini can help streamline your search.  Start by asking, “Show me reputable websites specialising in remote job listings for African candidates.”  Want to know more about a company’s remote culture before applying? Ask Gemini, “How can I get a feel for a company’s remote culture?” To ace those remote interviews, get tips with a query like, “Help me prepare for a remote interview – what are some essential points to remember?”

Embrace the Journey with Gemini by Your Side

Let Gemini be your secret weapon – equipping you with the insights, skills, and confidence to stand out from the crowd and achieve your career aspirations. So, fire up gemini.google.com and discover the power of Gemini!


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