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NCC Makes Case for Telecom Consumers

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The Nigerian Communications Commission (NCC) has said that telecom consumers are critical stakeholder in the industry that should be treated with respect by operator.

 

 

Prof. Umar Danbatta, executive vice chairman (EVC) Nigerian Communications Commission stated this on Thursday at the ongoing 2019 Lagos International Trade Fair, taking place at Tafawa Balewa Square, Lagos.

 

Danbatta who was represented at the NCC Day by Ismail Adedigba, head of Information and Reference Unit, Consumer Affairs Bureau, NCC, said that they are aware of the role of the consumers and have identified them as very important stakeholders. .

 

 

He noted that through the 8-point Agenda of the commission, it has made available to the consumer information and educational materials that enabled them to make informed choices in the use of ICT services.

 

He urged telecom operators to emulate the commission by recognizing consumers as important stakeholders in the industry.

 

He stated that the presence of the Commission at the Trade Fair was one of its different strategies of reaching out to the consumers.

 

Danbatta disclosed that the NCC Day at the Trade fairs aims to educate and inform consumers on the use of Communication services and their rights as telecom Consumers.

 

He further revealed that the NCC was at the trade fair to identify key challenges and quickly move to address them adding that one of the issues affecting telecoms consumers, which the Commission has proffered concrete solution to, is the issue of telemarketing, commonly known as unsolicited text message.

 

“This is any message, voice or SMS made through Telecommunications service which is transmitted for the purpose of informing or soliciting or promoting any commercial transaction in relation to goods investments or services which a subscriber opts not to receive”, he explained.

 

He explained further that in order to protect subscribers from this unwholesome practice, the NCC evolved a solution called DO-NOT-DISTURB (DND) directing all Mobile Network Operators to dedicate a short code 2442 to enable subscribers take informed but independent decisions on what messages they wish to receive from their networks by typing STOP to 2442 to stop the messages completely or HELP to choose the message you want.

 

He said that the NCC is keen on helping to protect the consumers from being victims of cybercrime and e-fraud stressing that the Commission had advised all consumers not to open emails that are not familiar to them, never to post personal identification information online or save their password online.

 

“Note also that your Bank will never ask you your personal detail via internet. In the event of any unfortunate circumstance please contact your bankers immediately to freeze your account and also inform your mobile service provider for further actions”, he noted .

 

He said: “As a telecom consumer you deserve the right to get value for your investment. NCC as your regulator has devised ways to lodge your complaints when you are dissatisfied with the services provided by your Operator.

 

“The Commission will apply appropriate regulatory measures and sanctions against such service provider.”

 

Mrs Felicia Onwuegbuchulam, director, Consumer Affairs Bureau, in her remark recalled that the participation of the Commission affords it the opportunity to present NCC’s activities aimed at improving consumer experience of telecoms services to participants.

 

She noted that NCC will always ensure service availability, accessibility and affordability to consumers, be it individuals or corporates, who are increasingly depending on ICT/telecoms to conduct personal and business activities on daily basis.

 

Onwuegbuchulam who represented by, Henry Ojiokpota, Lagos Zonal Controller, NCC,  said: “the important role of telecoms services and Information and Communication Technology (ICT), at large, in enhancing businesses, creating new business line, driving innovation and accelerating value addition is inherent in the overarching thematic focus of the Fair which is “Our Brand Promise-Connecting Businesses, Creating Value”.

 

she noted that the theme of the Trade Fair is at the centre of connecting businesses through telecoms infrastructure development initiatives to improve business efficiency and effectiveness for growth.

 

Mr. Babatunde Paul Ruwase, president, Lagos Chamber of Commerce and Industry, (LCCI),  said that the NCC Day was one of the greatest time of visitors to the fair because of the impact of telecoms on the daily life of Nigerians.

 

He said that the LCCI as organisers of the fair is always excited to receive the NCC at the traditional day for exhibitors, which the NCC has always taken part of across all other fairs in the country.

 

He noted that the 2019 Lagos Trade Fair was specially packaged for the interest of government agencies whose activities have direct impact on the life of the people.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Glo Lucky Number Draw Game Winners Get Cash Prizes

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Subscribers who won in the Glo Lucky Number game have received their prizes at a presentation ceremony held in Lagos. The prizes ranged from N1m to N100,000.

Globacom’s Head of Value Added Services disclosed that the Lucky Number game is for everyone on the Glo network.  Said he: “Customers can subscribe in two ways. The first is to dial the USSD code *4445# and follow the instructions. They can also text WIN or WINOT (daily), LW or LWOT (Weekly), LM or LMOT (Monthly) to the short code 4445”.

In all, seventeen lucky subscribers who made the first set of winners received cash prizes ranging from N100,000 to N1,000,000 while winners outside Lagos got theirs at designated locations across Nigeria. Globacom said just many more Glo subscribers would emerge winners in the weeks and months ahead.

The   daily draw game was created in collaboration with NCC-licensed Aggregator, Pisimobile, and VAS Provider, Yellowdot. Subscribers’ mobile numbers are automatically entered into a random selection process while the winning numbers must sequentially match a randomly selected number from the pool of active Glo subscribers, matched from right to left.

Lagos-based dry cleaner, Yusuf Malzo from Bauchi State, a N1,000,000 winner was excited saying “The money would come in handy in expanding my business”.

Also, Olajide Afolabi, a security man based in Ondo town, won N500,000.  He disclosed that he had been playing the number game for some time, though he had been unlucky. “Just as I was about giving up, my name was announced as a winner”, he disclosed adding, ” I promise to continue to play as the money has changed my life”.

A Lagos-based driver, Emmanuel Henry who said he placed himself on auto play every day and every month received a N100,000 prize. He noted that his prize had prompted him to keep playing the number game in order to win more money.


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Mobiles Poised for Second Lives this Christmas as a Third of Consumers ‘Recycle’ Phones Within the Family

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Millions of family members will receive ‘hand-me-down’ mobiles this Christmas, as tech-savvy younger consumers upgrade their phones to the latest model.

 

However, while globally a third of us will give our old phones to family or friends, around 75% of consumers still have at least one older phone sitting in the junk drawer, according to early figures from a new survey of 10,000 consumers across 26 countries by the GSMA, which represents mobile operators worldwide.

Globally, over 40% of mobile phones have some form of ‘second (or third) life’; being passed down to family members or friends and traded in for newer models, often over the Christmas period.

Around 14% of phones in current use globally were purchased used or refurbished, with nearly 10% of UK consumers buying refurbished phones, compared to a global average of 4%.

The used smartphone market grew by 6% in 2023, while sales of new handsets declined by 4%. Furthermore, the growth rate for reused and refurbished devices is projected to continue outpacing that of new smartphones in the coming years.

However, nearly one-third of consumers hold on to their previous phones as backups, contributing to an estimated 5-10 billion ‘pre-loved’ phones sitting idle worldwide. Many (27%) keep these devices out of concern for losing stored photos and memories, while a further fifth of consumers hold on to their devices because they don’t know what to do with them.

While receiving cash is the strongest incentive to get respondents to hand in their phones for reuse or recycling, equally important is knowing their data would be deleted properly.

Early figures from the GSMA’s global consumer survey into recycling and reuse of mobile devices, which will be released at MWC Barcelona, the mobile industry’s largest annual event in March, also found that:

  • The average age of phones before replacement is around 3 years, with the vast majority of phones (75%) lasting between 1-3 years.
  • Almost 60% of consumers expect to purchase their next phone within the next two years.
  • Older people use phones for longer before replacing them, with over 40% using their phones for longer than 3 years.
  • The top two factors that drive replacement of phones are 1) battery life (very important for 90% of consumers) and 2) poor performance / slowing down (87%).  50% said they would replace phones just to get the latest model.
  • 75% of respondents had at least one old phone at home not in regular use with nearly half (46%) having at least two old phones.

Encouragingly, nearly half of consumers (49%) said sustainability is a “very important” factor in their next mobile phone purchase, and this is higher amongst younger consumers, demonstrating that interest in more sustainable and circular mobile devices is growing.

Steven Moore, Head of Climate Action at the GSMA, said: “This extensive survey shines a light on how many of us around the world are more aware of the environmental impact of our phones, want to use them for longer, but also want secure and easy ways to trade them in responsibly. With these markets only expected to grow, this presents many opportunities for companies to innovate to serve this demand.”

Reuse and recycling are increasing points of focus for mobile operators worldwide, as they move towards a more circular economy for mobile devices and network equipment –16 mobile operators have signed up to the GSMA’s pace-setting targets on circularity of mobile devices, and the GSMA’s recently launched Equipment Marketplace is helping operators reuse expensive and material-intensive network kit.

Meanwhile countries such as Australia have introduced dedicated targets and even recycling schemes for mobile phones, with positive results – survey results show that Australia has the world’s highest recycling rate for mobiles.

Recycling devices can reduce the need to mine for new materials and avoid environmental impacts while supporting the mobile industry to move towards its ambitious 2050 Net Zero goal.

A refurbished phone has just one-tenth the environmental impact of a newly manufactured phone. The GSMA estimates that if properly recycled, five billion mobile phones – just half of our latest estimate of dormant devices – could recover USD 8 billion worth of gold, palladium, silver, copper, rare earth elements, and other critical minerals, and enough cobalt for 10 million electric car batteries.

Using such materials could help manufacturers develop more robust and secure supply chains and lower the impact of mining operations on biodiversity and communities in sensitive global regions.

At the same time, operators recognise that further work is needed to address concerns that stop people from returning handsets, such as data privacy, the need to save precious memories stored on devices, and the desire to keep a spare device.


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Techeconomy Recognized as Best Supportive Media Partner by NiRA

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Techeconomy, a leading voice in Nigeria’s digital media space, has been awarded the Best Supportive Media Partner Presidential Award at the 7th .ng Awards.

Organised by the Nigeria Internet Registration Association (NiRA), the event took place at the Muson Centre, Onikan, Lagos, and celebrated leaders who have leveraged the .ng domain to drive innovation, growth, and right standing across Nigeria’s digital sector.

Themed “The Innovators of 2024,” the 7th .ng Awards celebrated businesses, individuals, and organisations that are advancing Nigeria’s internet ecosystem through creativity, local content, and technological impact.

Speaking on the awards, Mr. Adesola Akinsanya, president of NiRA, said they are part of the Association’s focus on promoting the .ng domain as a symbol of national pride and an enabler of digital transformation.

He said that Techeconomy’s recognition as NiRA Presidential Award for Best Supportive Media Partner “reiterates its relentless efforts in amplifying the importance of the .ng domain and supporting Nigeria’s tech sector”.

Speaking on the honour, Mr Peter Oluka, editor of Techeconomy, said: “This recognition affirms our steadfastness in driving Nigeria’s digital prospects through responsible and impactful journalism. We have always believed in the .ng domain as an important element of Nigeria’s digital identity, and this award inspires us to do even more.”

Organised annually by NiRA, the awards aim to spotlight the unlimited power of the .ng domain in areas such as e-commerce, fintech, education, media, and governance.

Winners were selected based on criteria including website relevance, functionality, user experience, and local content creation. Public votes accounted for 40% of the total score, with the remaining 60% determined by a distinguished judging panel.

Techeconomy’s Contributions to the .ng Domain Ecosystem

Techeconomy has consistently highlighted the strategic importance of the .ng domain in Nigeria’s growing digital economy.

During the NiRA Tech Convergence 1.0 Fireside Chat held earlier this year, Mr Oluka emphasised the .ng domain’s dual role as a branding tool and a representation of Nigeria’s identity in the global digital space.

“The .ng domain gives businesses and individuals a unique identity that points out their connection to Nigeria. It’s not just a technical tool; it’s a symbol of national pride and global competitiveness,” said Mr Oluka.

He also pointed to the branding and Search Engine Optimization (SEO) advantages of the .ng domain, stating that businesses using .ng are more visible within Nigeria while remaining accessible globally.

“For example, at Techeconomy, our traffic consistently comes not only from Nigeria but also from countries like the US, UK, South Africa, and Ghana. The .ng domain helps businesses attract both local and international attention,” he explained.

The Significance of the Award

The Best Supportive Media Partner award reaffirms Techeconomy’s indispensable role in promoting Nigeria’s internet space.

Through its thought leadership, the platform has empowered startups, SMEs, and established companies to leverage the benefits of the .ng domain.

Techeconomy has helped amplify the relevance of the .ng domain and encouraged digital adoption across sectors. The company’s focus on supporting the space deserves this recognition.

He said that Techeconomy will continually drive conversations around the adoption of the .ng domain and stimulate a resilient digital economy in Nigeria.

The platform encourages businesses and individuals to embrace the .ng domain, emphasising its affordability, local advantages, and global reach. For those interested in registering their own .ng domain, visit register.ngfor seamless onboarding into Nigeria’s digital ecosystem.


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