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NCC, Operators @ War over Compensation for Poor QoS

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Eugene Juwah, EVC, NCC
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Nigerian Communications Commission (NCC) and GSM service providers are on a collision course over the combined N647.5million fine imposed on Airtel, Globacom and MTN for their poor quality of service provisioning for the month of January and demand for compensation by subscribers, Nigeria CommunicationsWeek has learnt.

NCC, the apex regulator of the telecom industry which represents the tripod upon which the industry stands: government, operator and consumer, has insisted that the money would go into government coffers, leaving the subscribers who lost relationships, businesses and money as a result of poor services with nothing.

Telecom services providers under the aegis of Association of Licensed Telecommunications Operators (ALTON) said the move was wrong and asked that the fine be distributed to subscribers who were affected by poor services provided.

Dr. Eugene Juwah, executive vice chairman, NCC, had argued that sanctioning of operators serve as deterrent for unaccepted behavior.

The NCC also said it would give necessary support to any consumer ready to prosecute any telecommunication operator in the country over poor services.

According to the commission, the prosecution of telecommunication service providers for poor services was another way to compel them to get their acts together in service delivery.

But Gbenga Adebayo, chairman, ALTON, argued that sanctioning operators by the way of fine and putting it into government coffers does not have any moral justification because the victims of poor quality of service are telecom subscribers.

He said that subscribers should be ones to be compensated with airtime or SMSes.

“Continue sanction does not and will not solve the problem. It is misplaced, not in good spirit of progress of the industry. We are operating a national network, that one operator has done well in certain element and the other three failed does not mean all is well. If you carry out a public vote on quality of service you will find out that all the operators have failed in terms of quality of service”, Adebayo stated.

He decried the situation where NCC has taken no practical steps to address issues they have raised on solving poor quality of service.

“We have suggested peer review mechanism which is yet to be implemented, all we hear is ‘go and improve quality of service” the ALTON chairman added.

Elsewhere, Deolu Ogunbanjo, president, National Association of Telecommunications Subscribers (NATCOMMS) said that survey carried out in 2012 on losses subscribers suffered as a result of poor quality of service, revealed that subscribers lost N730billion to poor quality of service.

He wondered why subscribers will be losing such amount of money instead of getting rebate operators will now pay fine to government coffers.

Ogunbanjo said that Nigerians subscribers have gone to court to challenge NCC’s action and demanded that operators should not pay.

He noted that if operators go ahead and pay they will file another motion.

According to him, subscribers are not demanding for compensation but rebate since NCC has made it clear that operators can pay compensation on service interruption which is not the case in poor quality of service that is caused by network issues.

Nigeria CommunicationsWeek recalled that the NCC recently imposed fines in the total sum of N647.5 million on Airtel, Globacom and MTN Nigeria Ltd for failing to meet the KPIs, for quality of service in the month of January.

Consequently, the three companies were barred from selling SIM Cards with effect from March 1 to 31, 2014, and are also barred from all promotions in their networks until they improve on the failed KPIs for which they are sanctioned.


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NCC Bars Ex-Officials from Joining Telecom Firms for 5 Years

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Nigerian Communications Commission (NCC) has introduced strict corporate governance rules that will bar its top officials from taking up roles in telecom companies they regulate until five years after leaving office.

NCC Bars Ex-Officials from Joining Telecom Firms for 5 Years

Under the new Corporate Governance Guidelines for the Communications Industry, the Chairman, Executive Vice-Chairman, and Board Commissioners, both executive and non-executive, are barred from being appointed to any position in a licensed telecom company until five years after their exit from the Commission.

Similarly, Directors of Departments at the NCC face a three-year cooling-off period before they can take jobs with any licensee under the Commission’s supervision.

The move, announced on August 11, 2025, seeks to enhance transparency, accountability, and ethical standards in Nigeria’s fast-growing telecommunications industry.

Departmental directors face a three-year cooling-off period before joining any licensee under the agency’s oversight.

This policy aims to prevent conflicts of interest and ensure impartial regulation.

By creating a clear separation between regulators and the industry, the NCC hopes to curb undue influence and maintain public trust.

]The guidelines reflect a global trend in regulatory bodies enforcing cooling-off periods.

Similar measures exist in industries like finance and energy to safeguard against regulatory capture.

For Nigeria’s telecom sector, this is a significant step toward aligning with international best practices.

The NCC’s new framework also targets telecom operators’ internal governance.

Board chairmen or vice-chairmen are barred from holding executive powers or serving as MD/CEO of a licensee.

Former board chairmen and non-executive directors must wait five years before assuming executive roles in the same company or its affiliates.

Additionally, no more than two family members can serve on a licensee’s board simultaneously.

These measures aim to promote balanced board structures and reduce nepotism.

Dr Aminu Maida, executive vice-chairman, NCC, emphasised the importance of these reforms.

“Corporate governance is no longer a soft requirement. It is now a strategic imperative,” he said during the guidelines’ launch in Lagos.

Maida highlighted that robust governance correlates with better business performance, citing an NCC internal review. Companies with strong governance frameworks consistently outperform peers in service delivery, financial management, and regulatory compliance.

Nigeria’s telecom sector is a cornerstone of its digital economy. With over 222 million active mobile subscriptions as of Q1 2025, the industry supports critical sectors like finance, healthcare, and education.

However, challenges like cybersecurity threats, energy shocks, and rising consumer demands have exposed governance weaknesses. The NCC’s new rules aim to address these by fostering transparency, accountability, and innovation.

The guidelines apply to all communications companies holding individual licences and paying Annual Operating Levies (AOL) under the AOL Regulations 2022.

The NCC has indicated flexibility in applying the rules across different licence categories, with phased compliance measures to be communicated in writing. While the rules may cause short-term disruptions for operators, the NCC insists that long-term benefits, like improved service quality and market trust, will outweigh these challenges.

 


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Airtel, Vodacom sign Network Infrastructure Agreement to Drive Digital Inclusion

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Airtel Africa and Vodacom Group have announced a strategic infrastructure sharing agreement in key markets including Mozambique, Tanzania and the Democratic Republic of Congo (DRC), subject to regulatory approvals in the various countries.

The agreement marks a transformative milestone in promoting digital inclusion and expanding access to reliable connectivity across Africa.

The initial partnership focuses on sharing fibre networks and tower infrastructure, to accelerate the roll-out of digital services in these markets, increasing connectivity for customers while reducing operators’ infrastructure costs and improving speed to market.

By leveraging existing infrastructure, the collaboration aims to deliver improved connectivity, faster internet speeds, and more reliable services. This will not only enhance customer experience but also assist with providing access to digital services for a broader population, particularly those in underserved areas, helping to bridge the digital divide in Africa.

Vodacom Group’s chief executive officer Shameel Joosub said: “Providing connectivity to empower people is at the core of our strategy. Our partnership with Airtel Africa is a proactive step forward in creating a sustainable, inclusive, and connected digital future for the continent.

Through infrastructure sharing, we can provide cost-effective services to more people, more rapidly, ensuring that no one is left behind in the digital age. As we fulfil our ambition to connect 260 million customers by 2030, the need for scalable and cost-efficient network solutions becomes increasingly significant.

This partnership provides us with the opportunity to narrow the digital divide, empowering more individuals and communities through digitalisation across the continent. It is aligned with our purpose to connect for a better future,” concludes Joosub.

Airtel Africa’s chief executive officer Sunil Taldar said: “This partnership is aligned with our unwavering commitment to delighting our customers by always making our network available to them even in the remotest locations.

“Working with Vodacom, we will open greater access to digital and financial opportunities which will transform the lives of our customers while complying with all regulatory requirements.

“Even as competitors, it has become a business imperative for us to collaborate in the provision of critical infrastructure required to build resilient network with strong capacity to support the emerging digital technologies as well as the growing need for data-enabled products and services.

“Accelerating the deployment of fibre connectivity is a key enabler in the acceleration of 4G and 5G technologies in Africa to deliver the high-speed, low-latency, and reliable connections needed for modern digital applications.

“This partnership allows for further opportunities for both operators to enhance network performance, extend coverage, and increase mobile, fixed, and financial services leveraging a broader footprint on the continent.”


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Truecaller Crosses 100m Users in MEA Region

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Truecaller, a global caller ID and spam prevention platform, has reached 100 million active users in the Middle East and Africa (MEA) region, representing a 19% year-over-year increase.

According to the platform, the region’s main markets include Egypt, Nigeria, South Africa, Kenya, Algeria, Ghana, and Jordan.

Truecaller is routinely utilised on 20% to 45% of connected cellphones in these areas, including Android and iOS devices, according to the business.

The app has gained traction across the African continent with its concept of resolving communication issues for individuals and businesses by blocking unsolicited calls.

It has also collaborated with local businesses, forming major partnerships including a recent cooperation with Telecom Egypt to change consumer communication and experience by providing safe, customised, and seamless calling experiences.

Truecaller’s CEO, Rishit Jhunjhunwala, stated that the service has grown organically in markets such as MEA and India due to the mobile first environment, which uses a user’s mobile number as the primary identifier of calls. He under-lined that the MEA market provides a growth-enabling environment.

“We’re continuing to strengthen our organisation and our partnerships in the region, because we believe that the MEA is poised for significant growth for many years ahead,” said Jhunjhunwala.


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