Telecom
NCC Receives 6,163 Complaints from Telecoms Subscribers in Q2

The Nigerian Communications Commission (NCC) says it received 6,163 complaints from telecommunications subscribers in the second quarter of 2016.
Abdullahi Maikano, director, Consumer Affairs Bureau (CAB) of the commission made the disclosure yesterday in Lagos.
Maikano said that of the 6,163 complaints, 4,739 issues were resolved, giving a resolution of 76.9 percent.
He also said that the commission received 23,694 complaints from telecommunications consumers in the first quarter.
The complaints received in the second quarter reduced by 17,531 or by 73.99 percent compared with that of first quarter.
The director said that the reduction was as a result of the “2442 Do Not Disturb’’ directive of the regulatory body to the operators.
He said that the complaints by telecommunications users were on issues of billings, customer care/call centre, call set-up, faulty terminal, health issues, internet service and promotion.
According to him, other complaints are those of recharge cards, Short Messaging Services (SMS)/Multi Media Services (MMS), Subscriber Identification Module (SIM) and Value Added Services (VAS).
“Other complaints received are in the Third Generation (3G) services, Porting, Caller Line Identification Presentation (CLIP)/Caller Line Identification Restriction (CLIR) among others,’’ he said.
Maikano said that of the 4,718 “bill issues’’ received in the second quarter, 3,542 of them were resolved, a resolution of 75 per cent, while for the 39 call centre issues, 30 or 76.9 per cent were solved.
He added that for the call set-up issues of 166; 142 or 85.5 per cent were taken care of; the only one faulty terminal report was not resolved, while there were six health issues and three or 50 per cent were resolved.
It was gathered that 215 internet service issues were received by the telecommunications umpire and 164 or 76.3 per cent of them were taken care of; promotion complaints were 76 and 56 or 73.7 per cent resolution was reached.
The CAB director said that there were 75 complaints regarding recharge cards and 50 or 66.7 per cent were solved and 272 SMS/MMS issues were received with 212 or 77.9 per cent resolved.
Also, 138 SIM issues received and 109 or 78.9 per cent resolution was attained.
He said that the commission received 422 complaints with regards to VAS and was able to resolve 402 or 95.3 per cent, while it had a 100 per cent resolution of the two issues received in 3G services.
Other complaints in the quarter under review were porting, with 10 issues and eight or 80 per cent resolved and then 23 CLIP/CLIR issues with 19 or 82.6 per cent resolution.
“The analysis showed that the two most prevalent complaints are billing (4718) and VAS (422).
“We expect that with the adoption of the “Do Not Disturb’’ (DND) directory, that VAS complaint will reduce considerably.
“Also with the adherence to NCC directive on Auto-Renewal of Data Services and Automatic Roll-Over, the billing complaints will also reduce drastically,’’ Maikano said
Telecom
Why Nigeria Must Embrace .ng Now – NiRA Reveals Five Critical Steps

Nigeria Internet Registration Association (NiRA) has outlined five strategic pathways to accelerate the adoption of the .ng domain and position it as a critical driver of Nigeria’s digital economy.

NiRA
Oluwaseyi Onasanya, Chief Operating Officer of NiRA, presented the framework at a Media Advocacy and Capacity Building Workshop held on April 16.
Onasanya described the .ng domain as a key component of Nigeria’s digital sovereignty, noting that the country has about 65 per cent internet penetration and over 35.6 million Micro, Small and Medium Enterprises (MSMEs) contributing nearly 48 per cent to the Gross Domestic Product (GDP).
She said the first pathway involves mandating the use of .ng domains across all Ministries, Departments and Agencies (MDAs), as well as subnational entities, government vendors and tax remitters.
According to her, this would ensure that all official digital communications with government institutions are conducted through .ng platforms, while also linking domain usage to Corporate Affairs Commission (CAC) registration and procurement processes.
The second strategy focuses on a nationwide awareness campaign tagged “Own Your .ng, Own Your Future,” aimed at promoting the domain as a symbol of national identity, trust and economic value.
Onasanya said the third pathway calls for leadership from the private sector, urging banks, telecommunications companies, startups and SMEs to adopt .ng domains and integrate them into onboarding processes.
She added that the fourth strategy seeks to position .ng as a secure and regulated alternative to foreign domains, enhancing consumer confidence, improving local search visibility and strengthening jurisdictional control.
The fifth pathway centres on expanding the digital ecosystem by strengthening registrar networks, simplifying user experience and integrating .ng domains into internet service providers, digital platforms and national performance metrics.
Onasanya warned that Nigeria’s domain adoption rate remains low compared to global peers, noting that the country has approximately one domain per 855 citizens, far behind countries like Germany, the United Kingdom and China.
She cautioned that low adoption could lead to capital flight, as businesses continue to rely on foreign domain platforms in an increasingly digital global economy.
She also called on the media to drive awareness, shape public perception and promote adoption by highlighting the economic value of .ng domains across sectors.
“Without media, .ng stays technical. With media, it becomes economic,” he said.
NiRA said that over 240,000 .ng domains have been registered so far, with projections indicating continued growth as Nigeria targets a $1 trillion economy by 2030.
Telecom
Tech Shake-Up: Snap Cuts Hundreds as AI Drives Efficiency Push

Snap Inc., the parent company of Snapchat, has announced the layoff of about 1,000 employees as part of efforts to improve efficiency through artificial intelligence.

Evan Spiegel, chief executive officer, disclosed this in a memo on Wednesday, noting that the cuts represent about 16 per cent of the company’s full-time workforce and include the elimination of more than 300 unfilled roles.
Spiegel said advancements in artificial intelligence were enabling teams to reduce repetitive tasks, increase productivity and accelerate project execution.
“We believe that rapid advancements in artificial intelligence enable our teams to reduce repetitive work, increase velocity and better support our community, partners and advertisers,” he said.
He added that smaller teams using AI tools had already delivered meaningful progress across key initiatives.
The California-based firm said the restructuring would help cut over $500 million in annual costs by the second half of the year, providing a clearer path to profitability.
Spiegel described the decision as difficult, expressing regret over the impact on affected employees.
“This is an incredibly difficult decision, and I am deeply sorry to the colleagues who will be leaving us,” he said.
Snap joins a growing number of technology companies downsizing their workforce while citing productivity gains from artificial intelligence.
The company has undergone multiple rounds of layoffs in recent years amid stiff competition from rivals such as Instagram, TikTok and YouTube.
Meanwhile, activist investor Irenic Capital Management recently disclosed a 2.5 per cent stake in Snap, calling for cost-cutting measures, including a review of its Spectacles smart glasses unit.
Shares of Snap rose by more than 7.5 per cent following the announcement, although the stock remains down compared to earlier in the year.
Data from Layoffs.fyi shows that more than 72,000 employees have been laid off by nearly 90 tech companies globally so far in 2026.
Telecom
NBC Warns Broadcasters Against Bullying Guests, Passing Opinions as Facts

National Broadcasting Commission (NBC) has cautioned broadcast presenters against bullying guests during live interviews or presenting personal opinions as facts, warning that such actions will attract sanctions.

NBC
In a statement issued on Friday, the commission said it had observed a rise in violations of the sixth edition of the Nigeria Broadcasting Code across news, current affairs and political programmes.
“Broadcast platforms are increasingly being deployed in ways that depart from their core obligation to inform the public with accuracy, balance and professionalism,” the NBC said.
The commission noted that some anchors and presenters were deviating from professional standards by denying fair hearing to opposing views and compromising neutrality during broadcasts.
It stressed that such conduct violates provisions of the broadcasting code, which require impartiality and fair representation of all sides on issues of public interest.
“Henceforth, any anchor or presenter found to have expressed personal opinion as fact, bullied or intimidated a guest, denied fair hearing to opposing views, or otherwise compromised neutrality, shall be deemed to have committed a Class B breach,” the statement added.
The NBC also raised concerns over the growing use of broadcast platforms by political actors to promote divisive, inflammatory and unverified content.
It emphasised that broadcasters bear full editorial responsibility for all material aired, including live programmes, and cannot transfer that responsibility to guests.
The commission reiterated its commitment to enforcing strict compliance with the broadcasting code, warning that violations involving hate speech, incitement and imbalance would attract appropriate sanctions.
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