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NCC Says Consumers Remain its Focal Point

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Prof. Umar Garba Danbatta, executive vice chairman (EVC) of the Nigerian Communications Commission (NCC), has said the Commission will abide by all the tenets of consumer rights in its day-to-day activities.

NCC Says Consumers Remain its Focal Pointncc

It said that with consumers’ interest and how they could get better quality of services is the commission’s focal point.

Dr. Henry Nkemadu, director,  Public Affairs, NCC said the EVC’s statement underpins activities of the regulatory agency, which has manifest oversight functions over the various network operators in Nigeria, as Nigeria joins the rest of the global community to mark the World Consumer’s Right Day (WCRD) on March 15, 2020.

He quoted the EVC as saying that the NCC had put in place a series of initiatives to always address the concerns of and protect the interest of the consumers in line with the theme of this year’s WCRD: ‘The Sustainable Consumer.’

For instance, the Commission has, over the years, hosted the flagship Telecom Consumer Parliament (TCP), where consumer issues are discussed extensively in a high- profile session where the regulator, operators, and consumers interact and answers got in the process. Eighty-eight of such parliaments have been held so far in the major cities across Nigeria.

Besides, no fewer than 110 Consumer Outreach Programmes (COPs) have been held.

The event holds monthly in urban centres in the country.

Also, Consumer Town Hall Meetings (CTM), which exclusively holds in rural communities, has been well received across the land. So far, 53 of such events have taken place.

There have also been Elite Enlightenment Campaigns targeted at professional organisations during their yearly conferences. This is done to carry along the high- profile professionals, who may not have enough time to participate in the TCP, COP, and CTMs which hold regularly.

There are campaigns too to empower the Nigerian youth through information and awareness creation regarding their rights and obligations within the Nigerian telecom industry as well as apprising them about the consumer protection initiatives of the Commission.

“We participate in trade fairs where we engage the consumer on a one-on-one basis,” the EVC said.

According to the EVC, the Commission has developed and produced consumer education materials on major telecom issues for distribution.

The developed factsheets are translated into the three major languages (Igbo, Hausa, and Yoruba) including Pidgin.

Such materials cover the Do-Not-Disturb (DND) 2442 campaign, Subscriber Identification Module (SIM) Registration and Replacement, role of NCC in consumer protection, among others.

The Commission has also put in place different channels for lodging consumer complaints. These include:

  • The NCC 622 Toll-Free Number for escalating unresolved complaints to NCC contact centre and for seeking redress is working. The centre opens from 8 a.m. – 8 p.m. every day except on Sunday and national public holidays. There has been consistent campaign on the 622 NCC Toll-Free Line.
  • Consumer Portal – The portal is an alternative online channel for lodging complaints and making enquiries. The portal is available 24 hours and can be accessed via: www.ncc.gov.ng/consumer
  • Management of twitter account (@consumersncc) for disseminating information to consumers. The twitter account is updated with current topical issues of interest to consumers and it currently has 10,700 followers (consumers).
  • Consistent campaign has attracted 22,487,849 subscribers on DND services as of December 2019.
  • Regular monitoring of service providers’ helplines to ensure that the threshold set by the Commission is met i.e. the number of rings before connecting to Interactive Voice Response (IVR), the connection of calls to live agents, percentage of failed attempts to customer care helplines, etc.
  • Review of the Complaint Categories and Service Level Agreements (CC/SLAs) on the complaint management in view of recent technological advancements.
  • Coordination of Consumer Protection Special Intervention Initiatives such as:
  1. Strategic Bi-Annual Meeting with Senior Executive Directors of Telcos on Complaint Management.
  2. Constitution of a Multi-Sectorial Working Group on E-Fraud.
  3. Development of a Memorandum of Understanding (MoU) with relevant stakeholders on E-Fraud.
  • Periodic visits to Service Providers’ call centres to monitor real-time handling of consumer complaints on the quality of service (QoS) and assurance, among others.

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Telecom

MTN Nigeria Crowns Ayo Benzi Winner of Next Afrobeats Star

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L-R: Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria; Ayodeji Benson, Winner, Next Afrobeats Star Reality Show (Season 1) and Emamoke Ogoro, General Manager, Brand and Communication, MTN Nigeria, at the grand finale of the Next Afrobeats Star Reality Show (Season 1), held at the Ultima Studios, Lekki, Lagos on Saturday, December 13, 2025.
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MTN Nigeria, in collaboration with ONErpm and Ultima Studios, has announced Ayodeji Benson, popularly known as Ayo Benzi, as the winner of the maiden edition of the Next Afrobeats Star reality show.

MTN Nigeria Crowns Ayo Benzi Winner of Next Afrobeats Star

L-R: Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria; Ayodeji Benson, Winner, Next Afrobeats Star Reality Show (Season 1) and Emamoke Ogoro, General Manager, Brand and Communication, MTN Nigeria, at the grand finale of the Next Afrobeats Star Reality Show (Season 1), held at the Ultima Studios, Lekki, Lagos on Saturday, December 13, 2025.

The grand finale, held on Sunday night at Ultima Studios in Lekki, Lagos, marked the climax of a nationwide talent search that began in September with over 15,000 aspiring musicians.

After weeks of auditions, mentorship, and rigorous training, five finalists – Ayo Benzi, Dave Cash, Kaeko, Somto O’Laker, and Lucky Yay – battled for the top prize in a high-energy showcase of performance and artistry.

At the end of the electrifying contest, Ayo Benzi emerged victorious, securing a ₦150 million music deal. Dave Cash was named first runner-up with ₦100 million, while Kaeko, Somto O’Laker, and Lucky Yay received ₦75 million, ₦50 million, and ₦25 million respectively.

Throughout the season, contestants were mentored by leading Afrobeats producers Sarz, Puffy Tee, P Prime, and Andre Vibez. Benzi, who was part of Puffy Tee’s team, credited the mentorship programme for sharpening his craft and stage presence.

Speaking at the event, Onyinye Ikenna-Emeka, Chief Marketing Officer of MTN Nigeria, said the initiative reflects the company’s commitment to youth empowerment and cultural expression.

“The Next Afrobeats Star platform is about creating real opportunities for young Nigerians and giving their talent the structure, visibility, and support it deserves.

“Afrobeats continues to place Nigeria on the global cultural map, and MTN is proud to be enabling the next generation of artists who will take this sound even further,” she said.

She added that the finale was not just a competition but a celebration of growth and readiness for the global stage.

In his acceptance speech, Ayo Benzi described the victory as a defining moment in his career.

“A big thank you to MTN. From the audition days, the treatment MTN has given us has been amazing. God bless the brand,” he said.

The finale also featured guest performances by Afrobeats stars Iyanya and Bella Shmurda, adding glamour to the night and reinforcing the show’s connection to the wider music ecosystem.

With the successful conclusion of the season, MTN Nigeria and its partners reaffirmed their role in championing youth ambition, supporting creative industries, and shaping the future of Nigerian music through platforms that turn potential into opportunity.


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T2 Faces NCC Probe in Benue Over Major Service Outage in 9 LGAs

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T2, formerly known as 9mobile, is under investigation by the Nigerian Communications Commission (NCC) in Benue State for an undisclosed incident disrupting USSD, SMS, voice, and data services across nine local government areas.

T2 Faces NCC Probe in Benue Over Major Service Outage in 9 LGAs

T2

The affected areas include Ado, Agatu, Gwer East, Gwer West, Konshisha, Obi, Ohimini, Okpokwu, and Otukpo, as detailed in an advisory on the NCC Major Outages Portal, which tracks significant disruptions reported by Mobile Network Operators (MNOs) and Internet Service Providers (ISPs).

Neither T2 nor its public relations firm, Chain Reactions, has responded to inquiries on the outage’s cause or restoration efforts as of this report.

The NCC’s continued reference to the operator as 9mobile, months after its public rebranding to T2 in August 2025, has sparked questions about whether the name change was formally notified to the regulator.

This probe aligns with NCC mandates requiring operators to disclose major outages, their impacts, and timelines for fixes, with compensation obligatory for disruptions exceeding 24 hours under the Consumer Code of Practice Regulations.

Industry watchers note that such incidents, often linked to fibre cuts, power failures, or infrastructure faults, underscore ongoing challenges in Nigeria’s telecoms sector, particularly amid T2’s subscriber losses post-rebrand. NCC vows transparency via its portal to hold operators accountable and protect consumers.


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NCC Unveils Draft 5-Year Spectrum Roadmap, 60 GHz License-Exempt Guidelines to Boost Broadband, Innovation

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Nigerian Communications Commission (NCC) has unveiled two pivotal regulatory draft documents aimed at reshaping Nigeria’s communications sector over the next five years and fast-tracking deployment of ultra-high-speed wireless technologies.

NCC Unveils Draft 5-Year Spectrum Roadmap, 60 GHz License-Exempt Guidelines to Boost Broadband, Innovation

NCC

In a public notice dated December 19, 2025, and issued pursuant to its mandate under the Nigerian Communications Act (NCA) 2003, the Commission published the Draft 5-Year Spectrum Roadmap for the Communications Sector (2025–2030) and Draft Guidelines for the Use of the 60 GHz License-Exempt Band for Multi-Gigabit Wireless Systems.

Both documents are accessible on the NCC website for stakeholder review, with the roadmap outlining strategic spectrum planning, allocation, and management to optimise utilisation, support emerging technologies like 5G and IoT, expand broadband access, and align with global best practices.

The Spectrum Roadmap emphasises four core pillars: bridging the digital divide through low-band spectrum and satellite services, attracting investments via flexible licensing models, enhancing service quality with mid-band optimisation, and fostering innovation in areas such as direct-to-device connectivity and secondary spectrum trading.

It sets ambitious targets including universal 4G coverage nationwide, 50 per cent 5G penetration in state capitals, and average broadband speeds of 100 Mbps by 2030, while addressing rising data demand through band refarming and efficient management.

Complementing this, the 60 GHz Guidelines establish a license-exempt framework for the 57–66 GHz band, enabling multi-gigabit speeds up to 10 Gbps for short-range applications like WiGig, fixed wireless access, enterprise connectivity, urban broadband, and backhaul solutions.

The rules mandate NCC type approval for equipment, site registration for outdoor use, and interference mitigation measures, while prohibiting wide-area networks to safeguard primary users.

In line with Section 58 of the NCA 2003, NCC invites comments from industry operators, equipment manufacturers, consumer groups, and the public, with submissions due by Friday, January 16, 2025, via email to [email protected], [email protected], and [email protected].

The notice, signed by Mrs Nnenna Ukoha, Head of Public Affairs, stresses that stakeholder inputs will refine the frameworks to drive innovation, investment, competition, and sustainable growth in Nigeria’s telecoms ecosystem.


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