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NCC Says Consumers Remain its Focal Point

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Prof. Umar Garba Danbatta, executive vice chairman (EVC) of the Nigerian Communications Commission (NCC), has said the Commission will abide by all the tenets of consumer rights in its day-to-day activities.

NCC Says Consumers Remain its Focal Pointncc

It said that with consumers’ interest and how they could get better quality of services is the commission’s focal point.

Dr. Henry Nkemadu, director,  Public Affairs, NCC said the EVC’s statement underpins activities of the regulatory agency, which has manifest oversight functions over the various network operators in Nigeria, as Nigeria joins the rest of the global community to mark the World Consumer’s Right Day (WCRD) on March 15, 2020.

He quoted the EVC as saying that the NCC had put in place a series of initiatives to always address the concerns of and protect the interest of the consumers in line with the theme of this year’s WCRD: ‘The Sustainable Consumer.’

For instance, the Commission has, over the years, hosted the flagship Telecom Consumer Parliament (TCP), where consumer issues are discussed extensively in a high- profile session where the regulator, operators, and consumers interact and answers got in the process. Eighty-eight of such parliaments have been held so far in the major cities across Nigeria.

Besides, no fewer than 110 Consumer Outreach Programmes (COPs) have been held.

The event holds monthly in urban centres in the country.

Also, Consumer Town Hall Meetings (CTM), which exclusively holds in rural communities, has been well received across the land. So far, 53 of such events have taken place.

There have also been Elite Enlightenment Campaigns targeted at professional organisations during their yearly conferences. This is done to carry along the high- profile professionals, who may not have enough time to participate in the TCP, COP, and CTMs which hold regularly.

There are campaigns too to empower the Nigerian youth through information and awareness creation regarding their rights and obligations within the Nigerian telecom industry as well as apprising them about the consumer protection initiatives of the Commission.

“We participate in trade fairs where we engage the consumer on a one-on-one basis,” the EVC said.

According to the EVC, the Commission has developed and produced consumer education materials on major telecom issues for distribution.

The developed factsheets are translated into the three major languages (Igbo, Hausa, and Yoruba) including Pidgin.

Such materials cover the Do-Not-Disturb (DND) 2442 campaign, Subscriber Identification Module (SIM) Registration and Replacement, role of NCC in consumer protection, among others.

The Commission has also put in place different channels for lodging consumer complaints. These include:

  • The NCC 622 Toll-Free Number for escalating unresolved complaints to NCC contact centre and for seeking redress is working. The centre opens from 8 a.m. – 8 p.m. every day except on Sunday and national public holidays. There has been consistent campaign on the 622 NCC Toll-Free Line.
  • Consumer Portal – The portal is an alternative online channel for lodging complaints and making enquiries. The portal is available 24 hours and can be accessed via: www.ncc.gov.ng/consumer
  • Management of twitter account (@consumersncc) for disseminating information to consumers. The twitter account is updated with current topical issues of interest to consumers and it currently has 10,700 followers (consumers).
  • Consistent campaign has attracted 22,487,849 subscribers on DND services as of December 2019.
  • Regular monitoring of service providers’ helplines to ensure that the threshold set by the Commission is met i.e. the number of rings before connecting to Interactive Voice Response (IVR), the connection of calls to live agents, percentage of failed attempts to customer care helplines, etc.
  • Review of the Complaint Categories and Service Level Agreements (CC/SLAs) on the complaint management in view of recent technological advancements.
  • Coordination of Consumer Protection Special Intervention Initiatives such as:
  1. Strategic Bi-Annual Meeting with Senior Executive Directors of Telcos on Complaint Management.
  2. Constitution of a Multi-Sectorial Working Group on E-Fraud.
  3. Development of a Memorandum of Understanding (MoU) with relevant stakeholders on E-Fraud.
  • Periodic visits to Service Providers’ call centres to monitor real-time handling of consumer complaints on the quality of service (QoS) and assurance, among others.

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Nnaemeka Ani – The Architect of ‘Code and Courage’

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In the rapidly evolving landscape of African technology, few figures bridge the gap between high-level research and grassroots digital execution as effectively as Nnaemeka Ani.

Nnaemeka Ani - The Architect of ‘Code and Courage’

Nnaemeka Ani

As the Founder of MGX Research Center and the visionary behind MexyGabriel, Ani has emerged as a leading protagonist in the narrative of Nigeria’s technological self-reliance.

The Visionary: Founding MGX Research

At the heart of Ani’s philosophy is MGX Research, a center dedicated to “first-principles thinking.” Under his leadership, the center has become a beacon for data-driven innovation, moving beyond the “hype” of the tech world to focus on persistent, localized solutions.

Through MGX Research Center, he is building a multidisciplinary ecosystem that cuts across artificial intelligence, data science, cybersecurity, smart cities, digital identity, e-governance, EdTech, HealthTech, robotics, and automation

Ani’s mantra – “Africa’s rise begins with its own innovation” – is not just a slogan; it is a call to arms for African builders to stop seeking international validation and start authoring their own digital destiny.

As Founder and CEO of MexyGabriel Tech Company, Nnaemeka has driven multiple large-scale technology projects across Nigeria, focusing on digital infrastructure, enterprise solutions, identity and payment platforms, and youth-centered innovation programs. MGX Research Center functions as the research and development arm of this broader ecosystem, providing the thinking laboratory, prototypes, and strategic insights that inform products, policies, and investment decisions.

Nnaemeka is passionate about youth empowerment, innovation, and Africa’s digital future. His work through MGX Research Center aims to position Nigeria not just as a consumer of technology but as a creator of solutions, producing world-class research, thought leadership, and practical tools that can be deployed across states, universities, and private organizations.

He frequently collaborates with universities, government ministries, tech hubs, and global partners, championing a model where research is not locked up in theory but translated into deployable systems, smart policies, and scalable ventures.

Ani has demonstrated a unique ability to turn complex code into commercial and social value. His work has focused on:

  • Infrastructure for Good: Developing platforms that bridge the divide between urban tech hubs and rural communities.
  • Sovereign Technology: Championing the idea that African data should be managed by African-built systems.

The Public Servant: Digitizing Enugu State

Ani’s influence extends into the corridors of power. Serving as the Special Adviser to the Enugu State Governor on ICT, he has been instrumental in transforming the state into a burgeoning digital ecosystem.

His work in Enugu serves as a blueprint for “Governance-Tech Synergy,” proving that when political will meets technical expertise, public service delivery can be revolutionized.

“We are no longer just ’emerging’; we are competing. Africa will rise by code, by courage, and by us,” said Nnaemeka Ani.

Quick Facts: Nnaemeka Ani

Category

Detail

Current Roles

Founder, MGX Research; Founder, MexyGabriel; SA on ICT to Enugu State Governor.

Core Philosophy

“First-Principles Thinking” – Breaking problems down to their core truths.

Key Advocacy

Digital Sovereignty, Sovereign AI, and localized STEM education.

Notable Mantra

“By Code and By Courage.”


Why He Matters in 2026

As Nigeria enters a transformative year marked by the January 1, 2026 Tax Reforms and the push toward 70% Broadband Penetration, Ani represents the “New Guard” of leadership. He is one of the few voices consistently advocating for the Tripod Method, balancing technology, local policing, and traditional authority, to ensure that Nigeria’s digital growth is matched by national security.

Nnaemeka Ani is not just as a “tech guy,” but as a Strategic Reformer. He is a “Leader to Watch” because he understands that for technology to thrive in Nigeria, it must be supported by sound policy and cultural relevance.


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MTN Nigeria Appreciates Partners, Customers at Lagos Prestige Experience

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MTN Nigeria has hosted the Prestige Experience, a refined evening of culture, connection and celebration, as part of its ongoing Y’ellotide initiative marking the Yuletide season.

MTN Nigeria Appreciates Partners, Customers at Lagos Prestige Experience

MTN Nigeria

The event, held on Friday at The Royal Box, Victoria Island, Lagos, brought together customers, partners, stakeholders, and dignitaries in an atmosphere of appreciation and festivity.

The Prestige Experience showcased Nigerian creativity and elegance through a curated blend of fine dining, fashion, and music. Guests were treated to Michelin-inspired cuisine prepared by renowned Chef Stone, fashion showcases highlighting African heritage, and soulful performances by acclaimed singer Asa.

The evening was anchored by popular hosts Ebuka Obi-Uchendu and Michelle Dede, with comedic interludes from veteran comedian Alibaba.

Speaking at the event, Dr Ernest Ndukwe (OFR), Chairman of MTN Nigeria, described the gathering as an expression of gratitude and partnership. He said the Prestige Experience reflected MTN’s appreciation for the trust Nigerians continue to place in the brand.

“The MTN Prestige Experience is a cornerstone of our commitment to you, our valued partners. Your trust and continued patronage are the bedrock of our success, and this gathering reflects our appreciation for that trust.

“We are not just a service provider but are committed to being a trusted partner in Nigeria’s progress,” Ndukwe said.

In his remarks, Dr Karl Toriola, Chief Executive Officer of MTN Nigeria, emphasised the importance of genuine connection during the festive season.

“We recognise the immense value of the relationships we have built together, and we are committed to ensuring that your experience remains unparalleled.

“You are essential partners in our journey, and we look forward to many more years of shared success and collaboration,” Toriola said.

Distinguished guests at the event included members of MTN’s Board and Executive Management, industry leaders, government officials, members of the diplomatic community, and representatives from the creative sector, reflecting the diversity and richness of the MTN ecosystem.

The Prestige Experience forms part of MTN’s broader Y’ellotide celebrations, which reaffirm the company’s belief that meaningful connections and shared experiences remain central to its relationship with Nigerians.


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Google Finally Allows Users to Change Gmail Address, Keeps Data and Services Intact

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Google has unveiled a new feature that allows Gmail users to change their existing email addresses without losing data or access to services, marking a major shift in the company’s long-standing policy.

Google Finally Allows Users to Change Gmail Address, Keeps Data and Services Intact

Gmail

According to an update on Google’s account help page, the new option enables account holders to replace their current @gmail.com address with a new one while retaining all associated data, including emails, photos, and integrations with services such as Google Drive, Maps, and YouTube.

The guidance, however, was first spotted on the Hindi version of Google’s support page, suggesting that the rollout may begin in India or Hindi-speaking markets before expanding globally.

The English-language support page still carries the older advisory that Gmail addresses “usually cannot be changed.”

Google explained that under the new policy, users who update their Gmail address will automatically keep their original address as an alias.

This means emails sent to the old address will continue to arrive in the inbox, and the original address will remain valid for signing in to Google services.

Previously, users seeking a new Gmail address had to create an entirely new account and manually transfer their data, a process that often disrupted third-party app integrations. The new feature eliminates that inconvenience, ensuring continuity for users.

The company further clarified that while users can reuse their old Gmail address at any time, accounts that change their address will face certain restrictions.

These include a 12-month waiting period before another new Gmail address can be created, and the inability to delete the newly chosen address once it has been set.

Google assured users that all existing data would remain intact after an address update, including stored photos, messages, and emails.

The gradual rollout of the feature indicates that full global adoption is expected in the coming months, a move likely to be welcomed by millions of users who have long requested the ability to update their Gmail identities without starting afresh.


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