Telecom
NCC Slams N647m Fines on GSM Operators over Poor Service
Nigeria Communications Commission (NCC) on Monday slammed a total fine of N647.5 million on Airtel, Globacom and MTN Nigeria, the three major GSM service providers for failing to meet the Key Performance Indicators (KPIs) for quality of service in the month of January 2014.
In other words, the services they provided for the period fell below expectation with dropped calls; and incomplete calls.
NCC has also barred Airtel, Globacom and MTN Nigeria from selling SIM Cards.
According to Reuben Muoka, head, Media & Public Relations (NCC), consequently, the three companies have been barred from selling SIM Cards with effect from March 1 to 31, and are also barred from all promotions in their networks until they improve on the failed KPIs for which they are sanctioned.
The details of the sanction showed that Airtel Network Ltd, and MTN Nigeria Communications Ltd, are to pay a fine of N185 Million each while Globacom Ltd is liable to the tune of N277,500.
In addition, each of the operators must pay the sanction amount on or before March 7, 2014, failure upon which each will be liable to pay N2,500,000 per day as long as the contravention persists.
He said that the sanctions, which were communicated to the three operators in a letter signed by Dr. Eugene Juwah, executive vice chairman of the Commission, explained that the Commission will carry out an audit of the three companies on March 1, 2014 and also on March 31st, 2014, to ensure that no sale of new SIM Cards takes place in any of the three networks within the period.
The letter made reference to an earlier directive of December 10, 2014, which warned the operators that “if the Quality of Service does not improve by 31st December, 2013, the Commission will be compelled to direct operators to, among others, suspend the activation of new SIMs and subscribers until such an operator can prove that it has met the Key Performance Indicators specified in the Regulations”.
According to Dr. Juwah, “The Commission after careful collation of statistics from the Network Operating Centres, NOC, of all major networks operators for the month of January 2014, has concluded that the service provided by some of the operators during the period fell below the Key Performance Indicators published by the Commission in the Quality of Service Regulations, as amended”.
Details of the sanction also indicated that Airtel failed on Call Setup Success Rate, CSSR, and SDCONG, while MTN failed on Call Setup Success Rate , CSSR and Drop Call Rate, DCR. On its part, Globacom failed on Call Setup Success Rate, CSSR, Drop Call Rate, DCR, and SDCONG.
The Key highlights of the sanction are that the concerned operators must adhere to the following conditions: 1. Payment of the fines shall be on or before March 7, 2014.
2. Failure to settle the said amount within the stipulated period, the operators shall continue to be liable to pay the sum of N2,500,000 ( Two Million, Five Hundred Thousand Naira Only) per day for as long as the contravention persist.
3. To stop the sale of new SIM Cards throughout the month of March 2014, with effect from March 1 to 31, 2014.
4. The Service Providers shall not churn or delete inactive or ( None revenue generating SIMs) from their networks during the period of March 1 to 31, 2014.
5. The Service Providers shall not supply new SIM Cards from their warehouses or other sources to its Dealers or third parties throughout the period from March 1-31, 2014.
6. The Service Providers shall stop all promotions until the KPIs which have been identified in their respective networks are positively addressed.
The directive further warned that “any deviation or alteration of provisioning pattern ( in terms of average daily number of provisioning) in the remaining days of February 2014 compared to the regular provisioning rates by the concerned service providers shall be construed as a breach to the Direction.
At least 43 million lines were disconnected from networks service providers for non compliance with the National Identification Number (NIN) SIM linkage policy of the federal government, report has revealed.
The number of teleocm subscriber in the country fell by 43.7 million subscribers from 216,974,742 in April 2024 to 172,948,309.
This effectively reduced teledensity from 100.09 per cent to 79.78 per cent.
Teledensity is calculated based on Nigerian Population Commission’s projected population figure of 216 million, according to the NCC.
A breakdown showed that Airtel subscribers dropped from 62,933,351 in April 2024 to 58,586,914 in April 2025.
Globacom witnessed a drop from 62,055,248 in April 2024 to 20,607,726 in April 2025.
The amount of customers lost by Globacom was 20,607,726 making it the biggest loser.
9Mobile subscribers dropped to 2,964,445 in April 2025 from 8,956,568 subscribers in April 2024.
However, MTN Nigeria Communications was the only teleocm company that survived the shock.
MTN saw a rise in its subscribers from 82,716,236 in April 2025 to 90,508,170 in April 2025.
Analysis showed that the 43.7 million subscribers’ loss was a result of the disconnection of unregistered lines.
“The removal of Subscriber Identification Modules (SIMs) that are not linked to verifiable National Identification Numbers (NINs) and the rectification of a major discrepancy by a Mobile Network Operator explain the significant drop in Nigeria’s telecoms subscriber base,” the regulator explained in the report.
In 2022, the Ministry of Communications and Digital Economy announced the NIN-SIM linkage policy was for national security and accuracy of the national SIM ownership database.
Subscribers whose lines were not associated with a verified NIN were advised to complete NIN verification to reactivate their lines.
After multiple deadlines for compliance, the NCC set a final deadline of September 14, 2024, for Mobile Network Operators (MNOs) to complete the linkage process.
IHS Nigeria, a subsidiary of the IHS Towers group, announced on Thursday it has formed a strategic partnership with the Nigeria Security and Civil Defence Corps (NSCDC) to increase protection of critical telecoms infrastructure across Nigeria.
Under an MoU signed by both organizations, IHS Nigeria and the NSCDC plan to develop and implement strategies aimed at safeguarding IHS Nigeria’s assets and other telecoms infrastructure from theft and sabotage.
IHS Nigeria owns and operates over 16,000 towers in Nigeria and has deployed over 15,000km of fibre.
The NSCDC will aim to support IHS Nigeria for areas such as site surveillance, emergency responses and incident reporting.
That includes assisting in matters related to tower decommissioning as well as investigating, apprehending and prosecuting alleged site violators.
Mohamad Darwish, CEO, IHS Nigeria, said the collaboration with NSCDC was a key step to enhancing the resilience, reliability and availability of telecoms connectivity in Nigeria.
“By working closely with the NSCDC, which enforces the law that designates telecommunication towers as critical national information infrastructure, we aim to create a safer and more secure environment for our operations, including our infrastructure, and more importantly, ensure better quality of service for all users in Nigeria,” he said in a statement.
Vandalism and theft of fibre cables, backup batteries and other telecoms infrastructure has been a growing problem in Nigeria – so much so that Nigerian president Bola Tinubu declared telecoms infrastructure to be Critical National Information Infrastructure (CNII) via an executive order last year.
Nigerian Communications Commission (NCC) has issued a fresh directive mandating telecom operators to compensate subscribers when major service outages last longer than 24 hours.
The commission also mandated telecom licensees in Nigeria to inform consumers of major service outages on their networks through media channels, stating the cause(s) of the service interruption, and the area(s) affected by the service interruption/outage, as well as the time that would be taken to restore service.
Consumers must also be informed one week in advance where operators have planned service outages.
This development, contained in the “Directive on Reportage of Major Network Outages by Mobile Network Operators (MNOs),” is part of the Commission’s drive to ensure timely resolution of outages, enhance quality of experience for telecom consumers, and keep consumers informed.
According to the Directive, Mobile Network Operators, Internet Service Providers and other operators that provide last mile services will also provide proportional compensation, including extension of validity, as may be applicable and in line with the provisions of the Consumer Code of Practice Regulations, where any major network outage continues for more than 24 hours.
It identifies three types of major outages to include: Any network operational condition such as fibre cut due to construction/access issues/theft & vandalism and force majeure that impacts five per cent or more of the affected operator’s subscriber base or five or more Local Government Areas (LGAs); having an occasion of unplanned outage of, or complete isolation of network resources in 100 or more sites or five per cent of the total number of sites (whichever is less) or 1 cluster that lasts for 30 minutes or more; and lastly, any form of outage that can degrade network quality in the top 10 states based on traffic volume as specified by the Commission from time to time.
In furtherance of this, the Commission has further directed that all Major Outages are to be reported by operators through the Commision’s Major Outage Reporting Portal, which is accessible to the public through the Commission’s website, www.ncc.gov.ng. The portal additionally discloses the identity of the culprit responsible for the disruption.
Commenting on the Directive and the Major Outage Reporting Portal, the Director, Technical Standards and Network Integrity, Engr. Edoyemi Ogor stated that, “The Commission has trialed the reporting process and portal with operators for some months now before issuing the directive.
“By providing consumers and stakeholders in the telecommunications industry with timely and transparent information on network outages, we are entrenching a culture of accountability and transparency. This approach also ensures that culprits are held responsible for sabotage to telecommunications infrastructure.
“This also aligns with our broader commitment to the effective implementation of the Executive Order signed by President Bola Ahmed Tinubu, which designates telecommunications infrastructure as Critical National Information Infrastructure (CNII). It reinforces the need to safeguard these assets, given their centrality to national security, economic stability, and the everyday lives of Nigerians,” Engr Edoyemi Ogor said.
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