Telecom
NCC Slams N647m Fines on GSM Operators over Poor Service

Nigeria Communications Commission (NCC) on Monday slammed a total fine of N647.5 million on Airtel, Globacom and MTN Nigeria, the three major GSM service providers for failing to meet the Key Performance Indicators (KPIs) for quality of service in the month of January 2014.
In other words, the services they provided for the period fell below expectation with dropped calls; and incomplete calls.
NCC has also barred Airtel, Globacom and MTN Nigeria from selling SIM Cards.
According to Reuben Muoka, head, Media & Public Relations (NCC), consequently, the three companies have been barred from selling SIM Cards with effect from March 1 to 31, and are also barred from all promotions in their networks until they improve on the failed KPIs for which they are sanctioned.
The details of the sanction showed that Airtel Network Ltd, and MTN Nigeria Communications Ltd, are to pay a fine of N185 Million each while Globacom Ltd is liable to the tune of N277,500.
In addition, each of the operators must pay the sanction amount on or before March 7, 2014, failure upon which each will be liable to pay N2,500,000 per day as long as the contravention persists.
He said that the sanctions, which were communicated to the three operators in a letter signed by Dr. Eugene Juwah, executive vice chairman of the Commission, explained that the Commission will carry out an audit of the three companies on March 1, 2014 and also on March 31st, 2014, to ensure that no sale of new SIM Cards takes place in any of the three networks within the period.
The letter made reference to an earlier directive of December 10, 2014, which warned the operators that “if the Quality of Service does not improve by 31st December, 2013, the Commission will be compelled to direct operators to, among others, suspend the activation of new SIMs and subscribers until such an operator can prove that it has met the Key Performance Indicators specified in the Regulations”.
According to Dr. Juwah, “The Commission after careful collation of statistics from the Network Operating Centres, NOC, of all major networks operators for the month of January 2014, has concluded that the service provided by some of the operators during the period fell below the Key Performance Indicators published by the Commission in the Quality of Service Regulations, as amended”.
Details of the sanction also indicated that Airtel failed on Call Setup Success Rate, CSSR, and SDCONG, while MTN failed on Call Setup Success Rate , CSSR and Drop Call Rate, DCR. On its part, Globacom failed on Call Setup Success Rate, CSSR, Drop Call Rate, DCR, and SDCONG.
The Key highlights of the sanction are that the concerned operators must adhere to the following conditions: 1. Payment of the fines shall be on or before March 7, 2014.
2. Failure to settle the said amount within the stipulated period, the operators shall continue to be liable to pay the sum of N2,500,000 ( Two Million, Five Hundred Thousand Naira Only) per day for as long as the contravention persist.
3. To stop the sale of new SIM Cards throughout the month of March 2014, with effect from March 1 to 31, 2014.
4. The Service Providers shall not churn or delete inactive or ( None revenue generating SIMs) from their networks during the period of March 1 to 31, 2014.
5. The Service Providers shall not supply new SIM Cards from their warehouses or other sources to its Dealers or third parties throughout the period from March 1-31, 2014.
6. The Service Providers shall stop all promotions until the KPIs which have been identified in their respective networks are positively addressed.
The directive further warned that “any deviation or alteration of provisioning pattern ( in terms of average daily number of provisioning) in the remaining days of February 2014 compared to the regular provisioning rates by the concerned service providers shall be construed as a breach to the Direction.
Telecom
Irvine Partners CEO Rachel Irvine Sweeps Top Industry Honours in the UK and EMEA

Irvine Partners, the woman-led, African-born creative communications agency operating across Nigeria, has cemented its position as a disruptive force on the global stage following a landmark week of international industry recognition for its CEO and founder, Rachel Irvine.

Rachel-Irvine-CEO-Irvine-Partners
Irvine has been named to Campaign UK’s prestigious 40 over 40 list for 2026, while simultaneously earning a place on PRovoke Media’s Innovator 25 EMEA index – two of the communications industry’s most closely watched honours, secured in the same week. The achievement places her among the most influential and progressive communications leaders across Europe, the Middle East, and Africa.
For Nigeria – Africa’s largest economy and one of its most competitive and complex communications environments – the recognition speaks directly to something the local industry has long understood: that the strategic thinking, cultural intelligence and executional precision forged in African markets is not a regional advantage. It is a global one.
Irvine Partners brings this philosophy to some of the world’s most prominent digital and consumer brands in the Nigerian market, including TikTok, Spotify, Uber and Google – organisations that demand communications work of the highest international calibre, delivered with genuine local understanding.
An African agency rewriting the global narrative
Campaign UK’s 40 over 40 celebrates individual excellence, leadership and lasting impact within the British media and marketing landscape. PRovoke Media’s Innovator 25 spotlights those who are dismantling traditional PR structures, advancing data-led practice, and reshaping how the industry operates. To earn both in a single week is rare by any measure.
What underpins both honours is a story that begins not in London but in Africa – in the dynamic, high-stakes communications environments of markets like Nigeria, where agencies must be sharper, faster and more culturally precise than anywhere else in the world.
“These accolades are less about my own journey and far more about where Irvine Partners is going as a collective,” says Rachel Irvine. “For a long time, the global communications industry treated African agencies as local executors of global strategies. What we’ve proven over the past few years is that the technical craft, cultural capital, and data frameworks built within our agency are not just scalable for the continent; they are world-class.”
Built on the same ethos that works in Lagos
The recognition follows the agency’s strong performance at the IN2 SABRE Awards EMEA, where Irvine Partners took major wins for Unicorn School – its proprietary internal talent development programme – and for its advanced data analytics capability, alongside notable shortlists for global clients including Spotify and Uber.
Nigeria’s communications market is one of the most demanding in the world. Consumer audiences are sophisticated and discerning. The media environment is layered, fast-moving and deeply attuned to authenticity. Brands that succeed here do not do so through generic messaging – they do so through precision, cultural credibility and strategic consistency. These are precisely the competencies that Irvine Partners has built its international reputation on.
“The PR landscape has fundamentally shifted,” Irvine adds. “Clients no longer want siloed regional strategies; they want intelligent, culturally intuitive storytelling backed by bulletproof analytics that move the business needle. We built our foundations on that exact ethos in highly dynamic markets, and bringing that specific DNA to the UK and EMEA regions is why we are winning.”
The agency’s agile, borderless model – deliberately structured to move at the speed of modern brands rather than the pace of legacy networks- is one that Nigerian communications professionals will recognise as a natural evolution of how the best African agencies have always operated: lean, sharp and built for impact.
Underlying both honours is Irvine’s sustained commitment to talent development and cultural diversity across all of the agency’s wholly owned offices – a principle as central to its Lagos work as to any other market in its growing global footprint.
Telecom
Big Tech Shake-Up: Zuckerberg Announces Sudden WhatsApp Leadership Change

Mark Zuckerberg, Meta Chief Executive Officer, has announced a major leadership change at WhatsApp, confirming that Will Cathcart will step down as head of the messaging service after seven years in office.

Zuckerberg made the announcement in a post shared on Facebook on Monday, June 22, 2026, praising Cathcart’s contributions to the growth of the platform.
According to him, Cathcart played a key role in expanding WhatsApp’s global user base to over three billion people while promoting privacy-focused communication across its services.
“Will’s been one of Meta’s most important and effective leaders, helping to bring WhatsApp to over 3 billion people and championing privacy for our community,” Zuckerberg stated.
The Meta CEO also announced that Kunal Shal will take over leadership of WhatsApp.
He described Shal as a “builder” with strong international experience, adding that his leadership style aligns with Meta’s long-term vision for the messaging platform.
Meta said the transition is aimed at strengthening WhatsApp’s role in both personal and business communication globally, as the platform continues to expand its services across markets.
Industry observers say the leadership change marks a significant transition for WhatsApp, which has grown rapidly under Cathcart’s stewardship, particularly in areas of privacy, encryption, and enterprise messaging solutions.
However, Meta has not disclosed the exact timeline for the leadership handover or further structural changes within the messaging division.
The company reaffirmed its commitment to maintaining WhatsApp’s security standards and continued innovation under the new leadership.
Telecom
MTN Nigeria Commits to Ethical Conduct with IFRS S1, S2 Compliance

MTN Nigeria has raised the bar for corporate disclosure in Africa after publishing its 2025 sustainability report in full compliance with International Financial Reporting Standards S1 and S2.

Dr. Karl Toriola, CEO of MTN Nigeria,
The report, independently assured by Ernst & Young, marks the telecom operator’s seventh consecutive annual sustainability publication and third year as an early adopter of the global framework ahead of its mandatory implementation.
Dr. Karl Toriola, CEO of MTN Nigeria, said, “strong governance and ethical conduct are foundational to our sustainability strategy. We reinforced compliance through our Conduct Passport Framework and robust internal controls.”
He added that “in May 2025, we became the first telecommunications company in Nigeria to publicly present a sustainability report on the Nigerian Exchange Group platform, an important milestone in our commitment to IFRS S1 and S2- aligned disclosure and accountability.”
The company also secured Carbon Disclosure Project ratings of ‘B-’ for climate change and ‘C’ for water security.
Under the IFRS S2 framework, the telecoms operator disclosed climate-related risks linked to flooding, heat stress, regulatory changes and possible future taxes or charges on carbon emissions, following a climate scenario analysis completed in 2024.
The report also showed that MTN Nigeria now uses a digital reporting format – XBRL. This makes its sustainability and governance data easier for investors and ESG rating agencies to access and analyse through automated systems.
The Company also carried out assessments to understand how sustainability issues affect both its business operations and society at large, while measuring its overall economic, environmental and social impact from 2021 to 2024.
In addition, over one-third of MTN Nigeria’s biggest suppliers (based on spending) have committed to supporting the company’s net-zero emissions goals, although these commitments have not yet gone through an independent audit or verification process.
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