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Nigeria Mobile Operators and Host communities

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Since the emergence of mobile telephone in the 2001, combined subscription is inching close to the 50 million mark and many more yet to sign up. The potentials are still enormous given the fact that total population under the licensed territory (Nigeria) is close to 140 million people.
Good as it may sound that we can now connect to the world without the endless wait and shoddy services that characterized the pre-GSM era, when Nitel’s monopoly hold sway. Despite all the rapid expansion and coverage in most cities nation wide, quality of service issues seems to the albatross of the mobile operators.
Quality of mobile phone services is commonly the most discussed topic outside politics and Energy issues which we are daily confounded with. Even the newly inaugurated senate had already debated on it! While the national regulator, NCC, in many instances and at different forums reinforced the importance of provisioning high quality services to millions of subscribers, the stark reality is that the situation seems to be getting worse by the day.
NCC also initiated the consumer outreach and consumer parliament to resolve subscriber’s frustrations which had taken another dimension with subscribers forming associations and even going further to advocate service boycotts in protest against poor service delivery and in some extreme cases, initiated court cases against mobile operators.
In the midst of allegations, accusations and claims by operators and subscribers alike, what the entire population failed to look at genuinely are some points that operators are raising.
Some time ago, MTN Communications had reasons to alert the public about its facilities that were maliciously damaged. Important components of mobile telephony technology are the radio equipments which are mounted on towers and mast all over the towns and cities. Fiber Optics cables also carry traffic crisscrossing the national boundaries and some of the longest cables in Africa in located here in Nigeria.
Recently we all witnessed massive degradation of services across all the networks and despite all efforts, its seems the problem is beyond them. Most service disruption is directly link to the handiwork of vandals and community agitators. In many instances, workers and their sub contractors are denied access to the base station sites to service power generators and other equipments, fiber optics unearth from the ground and severed, diesel theft and generator vandals. The irony is that the communities that now turned vandals at some point clamored for the Base stations to be sited in their community.
Most of the demands of the communities are unrealistic, ranging from multiple payments for acquired site properties, road construction, powering of communities and even scholarships!!! These are not the duties of companies that pay all forms of taxes to government. Though some of the activities of the operators do impact the environment negatively sometimes, care should be taken to ensure strict compliance with environmental regulations to curb noise pollution from generating sets, spillages from diesel and used engine oil which can pollute source of community waters.
Community empowerment programs can be implemented through engaging locals as site security, civil repairs works and immediate remedial repairs whenever their activities impact on the communities negatively. Mobile operators should also leverage on site where some basic infrastructure that can support their services exists. They can leverage on the branch network of banks and as they roll out new Bank Branches, they make provision for tower erections on the properties on a rental basis. This offers some level of security. Implementation of integrated maintenance of cell sites, will also reduce numbers and frequency of site visits for maintenance purposes. Increasing the storage tanks for diesel will greatly help in reducing frequent top up visits which seems to be a lucrative target for community extortions.
With communities and vandals taking its toll on the operations on the mobile operators and high cost of subscribers acquisition in face of keen competition, it is only natural that the subscribers will be at the receiving end through poor services and high tariffs. Just like crude oil production where you need a maze of pipelines to deliver contents likewise the telecommunications services too. The base stations might look like a stand alone installation but operationally, they are inter connected and linked with many others elsewhere and when one goes down, it might lead to disruption of services or a near collapse in a locality .
The oil communities militancy that is threatening the revenue source of Nigeria started and got elevated to this level because we did not look hard enough at the root cause for many years and now they cant just stop.
So next time you tried to make that important call and it does not connect, it does not mean that the MTN,Zain AND GLO are not alive to their responsibility but maybe area boys and your community people had just tampered with a diesel hose that feeds the generator which powers the base station in your community or had just chased away telecoms workers from site and you are denied access to reach your loved ones via your mobile phone.


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FG Scraps 5 Percent Telecom Excise Duty Under New Tax Law

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Federal government has abolished the five per cent excise duty on telecommunications services, a levy that had long sparked public concern over rising costs for subscribers.

FG Scraps 5 Percent Telecom Excise Duty Under New Tax Law

Pic credit… Itedgenews

Aminu Maida,  executive vice chairman, Nigerian Communications Commission (NCC), announced the development during an interactive session with journalists in Abuja on Tuesday.

Maida explained that the duty, which was earlier suspended, had now been completely removed by President Bola Tinubu under the new tax legislation.

“The excise duty, it was the 5 per cent or so, that is no longer there. Before it was suspended, but now the president has been magnanimous to remove it entirely. I was in a room when it was raised, and he said, No, no, no, we cannot put this on Nigerians. I was very pleased when the bills came out and we saw his words were followed through,” he disclosed.

Maida stressed that eliminating the charge would ease cost pressures on subscribers and enable wider industry growth.

He added that reforms within the sector were now guided by principles of transparency, accountability, and stronger consumer protection.

The EVC revealed that the regulator was moving beyond traditional rule-based supervision to incorporate behavioural economics, which includes providing more information for consumers and operators to make informed choices.

According to him, one key initiative is a nationwide public map of network performance, expected in September, that will provide independent data on download speeds, latency, and other service indicators.

“There will also be a quarterly network performance report based on user data. It extends accountability beyond mobile operators to also include infrastructure providers who play a critical role in reliability,” he said.

The NCC boss further emphasised the importance of corporate governance as a tool to attract investment and improve industry efficiency. He noted that the ultimate goal is to nurture a telecom company that is wholly Nigerian-owned, well-structured, and globally competitive.

He listed some of the NCC’s recent achievements, including the conclusion of the NIN-SIM audit, settlement of USSD debt disputes, transition to end-user billing, and the launch of a Major Incident Reporting Portal.

On call tariffs, he pointed out that competition had helped keep rates low, with the highest in the market today at about N18 or N19 per minute, compared to N50 per minute two decades ago.

Addressing frequent consumer complaints, he disclosed that the NCC and Central Bank of Nigeria (CBN) had developed a new framework to standardise electronic recharge processes. In addition, Tier-1 audit firms were hired to investigate billing systems after reports of unexplained data depletion.

The results, he said, showed no systemic manipulation. Instead, factors such as background applications, device settings, and complex tariff plans contributed to user dissatisfaction.

“We are not trying to punish anyone. We want the industry to grow, so consumers are happier, operators perform better, and the government benefits from a broader tax base,” Maida added.

 

 

 

 

 


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Roqqu, SiBAN Unite to Drive Blockchain Innovation Across Nigeria

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In a strategic move to propel the Nigerian blockchain ecosystem, Roqqu, a prominent digital finance and blockchain solutions provider, has officially partnered with the Stakeholders in Blockchain Technology Association of Nigeria (SiBAN).

This new alliance will leverage the combined expertise and resources of both organizations to foster innovation, drive development, and accelerate the adoption of blockchain technology across Nigeria.

The partnership comes shortly after Roqqu was welcomed into the SiBAN network as a corporate member, solidifying a joint commitment to building a more credible, transparent, and sustainable digital asset ecosystem.

The collaboration is designed to bridge the gap between rapid technological innovation and responsible adoption, while prioritizing user protection and ethical standards.

In a statement, the organizations detailed a range of initiatives to be launched as part of this collaboration, all aimed at promoting financial inclusion and responsible innovation.

Key initiatives to be carried out by the two organisations include jointly hosting events to educate both the public and industry professionals on blockchain technology, developing training programs to equip developers and the public with the skills needed to thrive in the blockchain space and actively engaging with regulators and policymakers to help shape a more informed and compliant blockchain community in Nigeria.

“We are delighted to have this collaboration. Our collective strength lies in the diversity and commitment that we both bring to the table and ultimately, contribute to the growth of the blockchain ecosystem,” said Obinna Iwuno, President of SiBAN in the statement.

Roqqu has seen remarkable growth in recent years, establishing itself as a leading force in making cryptocurrency and digital finance accessible. With a focus on providing fast, reliable, and user-friendly services, the company has expanded its footprint beyond Nigeria into other key African markets, including Ghana, Kenya, and South Africa. This expansion, along with a virtual currency license to operate in the European Economic Area (EEA), positions Roqqu as a truly international fintech company.

Reacting to the partnership, the Chief Compliance Officer of Roqqu, Roimot Ajiboye-Ibitoye, said partnering with SiBAN is a natural step to make blockchain technology and digital finance accessible, safe, and beneficial for everyone, insisting that together, the two organisations are not just talking about blockchain adoption. Rather, actively building the frameworks, trust, and education needed for it to thrive responsibly in Nigeria.

“This collaboration represents a united front between innovators and industry advocates to create a credible, transparent, and sustainable digital asset ecosystem. By combining our expertise with SiBAN’s strong advocacy and regulatory engagement, we are setting the stage for a future where blockchain becomes a trusted driver of financial inclusion and economic growth across the globe,” he said.

This partnership highlights a shared vision between Roqqu and associations like SiBAN that play a crucial role in bridging the gap between industry innovation and responsible adoption to ensure the benefits of blockchain are accessible to a wider audience, creating a safer and more robust future for digital finance in Nigeria.

SiBAN as a body provides a platform where stakeholders can share knowledge and experiences, where companies can engage in constructive policy discussions with regulators, where communities can learn about safe, responsible participation in the blockchain space and where businesses can collaborate on solutions that serve both economic and social development goals.

Industry watchers believe that this partnership highlights a shared vision of creating a credible, transparent, and sustainable digital asset ecosystem. By working together, Roqqu and SiBAN aim to bridge the gap between rapid technological innovation and responsible adoption, ensuring that the benefits of blockchain are accessible to a wider audience while prioritizing user protection and ethical standards.


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NCC Claims to Have Eliminated Unregistered SIMs from Telecoms Networks

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Nigerian Communications Commission (NCC) has said that it has successfully eliminated users of unregistered subscriber identity modules (SIM), from the Nigerian telecommunication network, a development that can boost national and cyber security.

NCC Claims to Have Eliminated Unregistered SIMs from Telecoms Networks

Eng. Aminu Maida, executive vice chairman of NCC,

Eng. Aminu Maida, executive vice chairman of NCC, who disclosed the information at a media briefing in Abuja on Monday, said, however, that it was beyond the scope of the agency to control the names with which some customers used in registered their SIMs.

The NCC CEO pointed out that while the commission had successfully removed unregistered SIMs from its network, some strange names being attached to some of the subscribers reflect what the owners used while registering with their operators.

“No unregistered SIM is operating on the network as of today, but there may be people using names they did not register with, apparently to mask their identities. We cannot control the names attached to each SIM, as they reflect what the owners used at the time of registration with their respective operators,” the EVC said.

“While NCC cannot control that behaviour, it is to be noted that it is an offence to use fake names to make or receive calls in Nigeria,” Maida warned.

The EVC, however, said that the commission has put necessary measures in place to ensure sanity and stability in the industry so that every user can determine the best network operator to patronise based on performance, service delivery and charges.

He said the commission would, in September this year, launch a public map to show subscribers which of the telecoms networks provides the best service and tariff plan to determine which to patronise based on their locations.

Mr. Maida said for the industry to make the required progress and serve the interests of the people, there is a need for a fresh injection of capital from outside the industry, adding that the commission had already revised a series of good governance guidelines to guide operators in the industry.

According to him, the guidelines are aimed at promoting transparency, accountability and boosting investors’ confidence and customers’ trust in the industry.

He said, “The need for good corporate governance guidelines requires that operators in the industry must provide audited reports to boost investors’ confidence and earn the trust and confidence of their customers”.

The ECV explained that the commission approved the recent tariff hike for the industry due to the fact that there had not been any cost-reflective tariff adjustment for a decade, adding that the commission was mindful of the need to protect the interests of both the operators and Nigerian subscribers.

On the issue of threats to telecoms infrastructure nationwide, the EVC announced that he would soon meet with governors to discuss the need for them to team up with NCC to protect telecoms infrastructure in their domains and to also eliminate multiple taxes on the operators so as to improve service delivery and ensure national security.


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