General News
Nigerians Do Not Respect Credit – Okonyia
Robert Okonyia is the managing director/CEO, Bocal (UK) Limited, a consultant firm offering services to financial institutions on payment solutions. Bocal has been doing that for banks in conjunction with a card processor and a card provider. Okonyia spoke to funmi ilesanmi on industry issues.
Fraud in the e-Payment
There are lots of fraud in the e-payment system but every solution provider is trying to find solution to limit the fraud. Most importantly in Africa, we tend to escalate fraud by not actually knowing the statistics of that fraud. We know there is fraud in the e-payment system, for each payment solution, we try to incorporate other issues that will aid people not to be defrauded with their cards or any e-payment transaction. Like in the system, we also offer to other companies and banks, we have what is called a 3D secure layer whereby there is authentication before e-commerce is authorized. But this 3D secure layer is through only issued cards of Visa MasterCard.
When we talk about e-commerce fraud, first of all, is to be able to establish the statistics of that fraud and the losses of that fraud so that we can know how to go about it.
Integrity of ATMs
When we talk about ATM fraud and ATM card indenting, it is only because the knowledge of a technology must be known by the people using that technology. Secondly, when people do not understand what it means to give out their pin number or securing their pin number, they are exposed to the risk of loosing their money or people getting their information. But when we talk about ATM, most of the ATMs we have in Nigeria are on magnetic stripe approval, the country is trying to migrate to EMV but most in other issues there are other areas of check and balances which if introduced into ATM use will protect card holders’ interest. One is to create awareness, that if you have a pin number, it is not even supposed to be known by your bank officials. If you got information from your mail box to disclose your pin number, it means definitely that it relates to fraud because no human being will request for your pin number for any reason. Even the banks are not supposed to know that pin number but in today’s technology we are creating other areas whereby though your pin number is compromised, you can automatically generate a new pin number without going to the bank. We are also introducing other security measures whereby you can use your ATM card and block it on the same day so you do not have to be afraid of fraud or anybody using your ATM card to withdraw your money.
ATM Injecting Cards
Once your ATM card is taken by the machine, it means there is something wrong with your card because you could have entered your pin more than three times or you could have requested for more than was in your account. You may have entered the wrong pin before your card can be ceased by the ATM. Once that is done, you need to complain immediately to the issuing bank or to the authority that gave you that card, and if you do not do that within a particular time frame, then you are at risk. The most important thing is to understand where the risk starts from, where it ends and who is liable at a particular time. One is that for every transaction you make on the ATM and your card was ceased by the machine, you need to contact the bank immediately. The card may have been taken because the ATM suspected that you are not the actual owner of the card after entering the wrong numbers or trying to withdraw an amount that is not available on the machine or for any other reason. There is always a reason for a card been taken, a card is not just taken by the ATM indiscriminately except it suspects a fraud.
Chip and Pin Usage
Nigeria is very ripe for chip and pin usage but card holders must know that their pin number given is specifically for them and it is not to be known by any other person. If you got an e-mail from anybody asking you to disclose your pin number, you will definitely know it is a fraud because nobody in the bank or anywhere at all will request for your pin number.
Challenges in the e-Payment System
The challenge faced by the e-payment system in Nigeria is one, the type of card in use. Most of the card issued today work on the Interswitch network, followed by e-Tranzact and Valucard but you will find out that these are institutions not compatible to one another. If I am carrying a card which is issued by Valucard, I cannot withdraw money from the e-Tranzact platform and this is not what the country requires. The country must have a unified national switch whereby all cards must know one another and get approval from one another to dispense cash. There is no need saying I have an Interswitch card, I cannot go to the Valucard platform to withdraw money or I cannot go to the e-Tranzact platform to withdraw money. We need a unified system whereby if you carry any switching company’s card, you can withdraw money on any machine. We know Nigeria is trying to create a national switch but when will it be launched?
Secondly, when talking about ICT usage in Nigeria, you need to ask yourself, how many Nigerians are banked? First of all, it is going to take the banks creating awareness. If you have that confidence of depositing your money in a bank then you will be introduced to a form of technology that is offered by the bank. The challenge we have now is to make Nigerians have the confidence of going to banks for their monetary transactions. What we are seeing today with bank managing directors siphoning funds, it decreases the confidence of the population in going to the banks. Research has shown that the banked population in the whole world is not more than 35 percent and what banks are trying to do is to grow the number of the banked population but unfortunately, the meltdown created some problems.
In our society, the problem of corruption and fraud are also creating problems. What we were trying to achieve before is that the world would attain a certain position where it will be a cashless economy. That means everybody would know they need to carry a card to secure their monetary transactions that would also give a near risk free transactions. Unfortunately as at today, this awareness is negatively developed because, one is to convince someone that would go to the bank that his money is secure and do not have the fear of losing his money. We know that people of a particular age group will start getting the awareness that they cannot do without having a card because awareness is been created.
Also, due to issues of robbery, money laundering act and terrorism, you will find out that the only way to move safely is through a card. If that card can offer you so many functionalities, then you can also do it at the comfort of your home. This is why cards in the next decade might be the only way you can transact your monetary affairs.
Mobile Money
When you have avenues or channels where you can move your money seamlessly without having to queue at the bank, it gives you the benefit of using banking technologies to carry out your monetary transactions. Mobile now is the only thing that links everybody and everybody has a mobile phone because if you watched the NCC’s recent report, Nigeria is trying to achieve the one hundred million mobile phone users and with that kind of population, you will find that getting it to be used by Nigerians will make it a very seamless network for anybody to use, and with time it will get to the reach of everybody, anywhere they are.
Using Credit Card in Nigeria
Based on what is on ground, credit cards require credit card agencies and data profiling so that you can know the credit data of that particular client and because the banks are not unified in information, it becomes difficult to do the credit profiling of every banked customer. The credit card is not recommended here in Nigeria. One other thing is that Nigerians do not respect credit because to respect credit, you must have a continuous profiling that would guide the banks and if you changed to another bank, there must be a link to the other bank so that the bank would also know your credit worthiness. What gives you credit in Nigeria is the amount of money you deposit with the bank, which is not a way of assessing credit because credit is not the amount of money you have in your account but based on the management of your account to show whom you are and what you have.
Local Software
Nigeria software developers are very good. It is not only developing the software but also been able to support the software with the hardware with which it will work. When it comes to the development of software, Nigerians can compete with any other country in the world. If you look at the things they have on ground, they have done so much to achieve success but the problem in Nigeria is that of implementing the software. We have limitations whereby if you want to offer services to people and you say this is what I want to do then you have so many parameters preventing you from achieving that objective. When people are talking about bringing it from outside the country it is because they can get 99.999 percent availabililty; continuous service so they do not need to break and break. But if there is a backup service that will come up immediately and give them the service which would work as planned and as scheduled, there will be no hindrance to its availability.
Supporting Local Software Manufacturers
What we ask the government to do is to provide us the services needed as a nation to develop our industries. You cannot achieve any vision by not getting the necessary things to support that vision. There is no constant power, there is no water, no good road, no basic industrial structure, the petrochemicals is not functioning, the refinery is not functioning, the iron and steel is not functioning then the growth of the nation cannot be achieved.
Future of Bucal UK Limited
We looked at Bocal (UK) to offer a good payment solution that will link Nigeria to the outside world and provide them with seamless financial transactions and also have the same service available to every individual in a civilized nation. Bocal (UK) also seeks to protect Nigerians from needless crimes which put the country in bad light because with a good payment solution, if you participate freely there will be no need worrying about money laundering, terrorism acts and all acts of corruption. By this, Nigeria will join the League of Nations in a controlled and civilized way of handling money without getting involved in any dirty deals.
General News
PalmPay, Premier Cool to Reward 10,000 Nigerians with ₦100 Million in “10k for 10k Campaign”
Premier Cool, Nigeria’s leading antibacterial cooling bar soap, has announced the launch of its nationwide consumer promotion, “10K for 10K”, in partnership with Palmpay, Nigeria’s leading digital bank.

This promo is designed to reward 10,000 Nigerians with ₦10,000, amounting to a total of ₦100 million in cash rewards paid instantly via PalmPay wallets. Running from January 12 to April 11, 2026, 111 winners will emerge daily throughout the three months.
Speaking on the campaign, the MD PZ Cussons Africa, Mr Oghale Elueni, said ‘At a time when financial pressure is real for many households, this promo is our way of easing the load and refreshing Nigerians, emotionally and financially, with a brand they already know and trust.
Participation is straightforward, and reward is instant on your PalmPay wallet
Consumers can take part in three easy steps:
- Buy a promo-coded pack of Premier Cool 110g (Ultimate or Black) and unwrap to reveal a unique code inside.
- Scan the QR code on the pack, which leads directly to the campaign microsite and the PalmPay app.
- Enter the unique code on PalmPay for an instant draw and a chance to win ₦10,000 instantly.
New PalmPay users participating in the campaign will also enjoy a welcome bonus of up to ₦5,550, further reinforcing PalmPay’s commitment to delivering practical value and smarter everyday banking.
Also speaking at the launch, Managing Director of PalmPay Nigeria, Chika Nwosu, noted that this campaign reflects PalmPay’s commitment to delivering real, everyday value to Nigerians. By partnering with a brand that families have trusted for decades, we are reinforcing our promise of smarter banking that supports daily living, saving, and financial growth.”
Rewarding Loyalty, the Premier Cool Way
Premier Cool understands the value of loyalty and believes freshness should come with real rewards. With the 10K for 10K Promo in partnership with PalmPay, Premier Cool reinforces its commitment to consumers through meaningful engagement, proving that staying fresh pays.
With decades of heritage under PZ Cussons, Premier Cool remains a symbol of reliability, family well-being, and consistent quality in Nigerian homes.
PalmPay is driving financial inclusion and economic empowerment in underserved emerging markets. Through its secure, user-friendly, and inclusive suite of financial services, PalmPay empowers individuals and businesses with tools to manage and grow their money.
PalmPay offers a comprehensive range of products, including mobile payments, savings, and micro-insurance via its app and mobile money agent network.
General News
Firm Launches AI-powered Platform to Simplify New Tax Laws

As Nigeria enters a new phase of tax administration, a locally developed technology platform, Kaanta AI, has been launched to help Nigerians have a better understanding of their tax obligations.

Kaanta AI is a WhatsApp-based, AI-powered tax assistant designed to provide simplified tax guidance to traders, small and medium-sized businesses, professionals, and individuals.
The platform arrives at a time when tax reforms and compliance requirements are becoming more prominent in public discourse.
Rather than relying on complex online portals or technical language, Founder and Chief Technology Officer, Oluwaferanmi Oladepo, at the launch of the innovation, explained that Kaanta AI operates entirely on WhatsApp, allowing users to ask tax-related questions, receive explanations, calculate taxes, and understand available reliefs using text, voice, or handwritten notes.
The service also supports local languages, including Yoruba, Igbo, Hausa, and Pidgin, expanding access beyond English-speaking users.
With the new tax law taking effect on January 1, 2026, analysts expect increased public confusion and misinformation. However, Oladepo assured Nigerians that Kaanta AI positions itself as a verification and guidance tool, offering instant responses to tax-related questions and concerns.
He described the platform as a response to a long-standing gap in tax education, sayin,: “Tax should not feel scary or confusing. Kaanta AI is built to help Nigerians understand what applies to them and make informed decisions, using clear and accessible language.”
According to the tech guru, in addition to basic explanations, the platform provides tax calculations and insights on tax reliefs, noting that the company also plans to introduce professional tax services, including filing support for small businesses and larger organisations. Kaanta AI operates a freemium model, with basic guidance available at no cost and advanced services offered through paid plans.
According to Tobiloba Olanipekun, Product and Growth Lead, the platform was designed around how Nigerians already communicate.
Olanipekun said: “WhatsApp is where people naturally ask questions and seek help. We wanted Kaanta AI to feel like a conversation, not a lecture. Anyone from a market trader to a young professional can ask questions freely and get clear answers.”
He added that the long-term goal is to improve tax education and compliance culture across the country, adding that: “With tax becoming part of everyday conversation in Nigeria, we aim to guide people with clarity rather than confusion.”
Kaanta AI is now available to users nationwide. As tax reforms take centre stage in 2026, the platform is expected to play a role in helping Nigerians navigate the changing tax landscape.
General News
Why Nigeria’s New Tax Regime Will Fail Without Public Trust

By Blaise Udunze
Millions of Nigerian citizens are watching with cautious anticipation as the federal government begins implementing its far-reaching 2026 tax reforms. This is to say that the official assurances that the new tax regime will be fairer, simpler, and more humane, as relished by the proponents of the reforms, are being listened to by both low-income workers, small business owners, professionals, and informal sector participants.

Tax
Still, behind the optimism is a familiar worry shaped by past experience that reminds us that taxation without accountability undermines both governance credibility and the legitimacy of the tax system, thereby making it hard to believe in.
For many Nigerians, the question is not whether taxes should be paid, but whether the state has earned the moral authority to demand them, judging by the lack of accountability over the years.
The Nigerian Tax Act and the Nigerian Tax Administration Act, two of the four pillars of the 2026 reforms, came into force on January 1, reshaping how individuals and businesses are taxed. According to proponents of the reforms, particularly the Chairman of the Presidential Committee on Fiscal Policy and Tax Reforms, Dr. Taiwo Oyedele, the changes are deliberately pro-poor and pro-growth. Workers earning below N800,000 annually are exempted from personal income tax. Basic food items, healthcare, education, and public transportation have been removed from the VAT net. Small companies with turnovers of N100 million or less are exempt from corporate income tax, capital gains tax, and the new development levy. Multiple tax laws have been consolidated into a unified code to reduce duplication, confusion, and harassment.
On paper, these reforms acknowledge Nigeria’s economic distress and signal a genuine attempt to lighten the burden on the majority of citizens. However, Nigeria’s tax crisis has never been about tax rates alone.
Nigerians have lived through decades of taxation that did not translate into visible development, social welfare, or improved quality of life, as this has succinctly shown that it is fundamentally about trust. No matter how progressive, for this singular reason, Nigerians see the announcement of the reforms via a long memory of disappointment and failure, while Nigerians have increasingly become vocal in demanding accountability from government at all levels, and social media has played a powerful role in amplifying public scrutiny in recent years.
Images and videos of the alleged lavish lifestyles of public office holders and their families are alarming and circulate widely, reinforcing the perception that public funds are misused or siphoned for private gain. While not all such claims are verified, the damage lies in the perception itself since governance credibility suffers when citizens believe that those entrusted with public resources live far above the realities of the people they govern.
The Nigerian Constitution, while not explicitly mandating accountability in narrow terms, establishes in Section 14 that the security and welfare of the people shall be the primary purpose of government. The state is expected to manage the economy in a manner that ensures maximum welfare, freedom, and happiness of citizens on the basis of social justice and equality. The provisions made in Section 22 further empower the media and arm it to the teeth to hold the government accountable to the people and beyond constitutional provisions, Nigeria voluntarily signed up to global transparency initiatives such as the Extractive Industries Transparency Initiative, domesticated through the NEITI Act of 2007. Over the period, NEITI has helped improve disclosure in the extractive sector, as its mandate does not extend to tracking how revenues are spent, leaving a critical accountability gap.
This gap is most evident in the lived experience of Nigerian taxpayers. Intrinsically, the average Nigerian does not experience taxation as a collective investment in shared prosperity. Instead, taxation feels like an added burden layered on top of already crushing personal responsibilities. Nigerians generate their own electricity through generators, source water privately, pay for security, indirectly fund road maintenance through vehicle repairs, and bear healthcare and education costs out of pocket. When citizens pay taxes and still bear the full cost of survival, taxation begins to resemble organized extraction rather than civic contribution.
For instance, the stories of Mr. George and Mr. Kunle reflect this reality. Mr. George, is an earned salary worker who has personal income tax deducted monthly through PAYE. Meanwhile, George also pays for electricity, security, water, road repairs, and private schooling. What about Mr. Kunle, who is a small business owner and chooses not to pay taxes voluntarily with the belief that the government has failed to meet its obligations and other rights? Their frustration is widely shared. According to the IMF, only about 10 million Nigerians out of a labour force of 77 million are registered taxpayers. This low compliance is not a product of ignorance alone, but of a deeply broken social contract.
Over the years, successive governments have attempted to address low compliance through amnesty schemes such as the Voluntary Asset and Income Declaration Scheme. Though these initiatives temporarily expanded the tax base, their long-term impact remains questionable because compliance driven by fear of penalties or temporary incentives does not endure where trust is absent. In Nigeria, tax compliance is often compelled rather than voluntary, just as we are about to experience in this new regime, enforcement tends to replace persuasion. This approach may generate short-term revenue, but it weakens legitimacy and fuels resistance.
Academic studies on taxation and accountability in Nigeria reinforce this conclusion. While global literature suggests a strong relationship between government accountability and voluntary tax compliance, Nigeria’s experience has been distorted by weak institutions and limited political legitimacy. This should be noted by the policymakers that where citizens perceive government as unaccountable, coercion increases, collection costs rise, and evasion becomes normalized. Hence while, the result is a vicious cycle in which low trust breeds low compliance, prompting harsher enforcement that further erodes trust.
Other jurisdictions offer valuable lessons. For instance, today, a country like Sweden has one of the highest tax-to-GDP ratios in the world with remarkably high compliance rates, and this has been the norm despite imposing steep personal income taxes. The reason is simple, in the sense that transparency and visible benefits are not far-fetched. Citizens know how their taxes are spent and experience the returns through quality education, healthcare, social security, and public services. Taxation is viewed not as punishment but as a shared investment. In China, targeted tax deductions for healthcare and education similarly align taxation with social needs, reinforcing compliance through perceived fairness.
Nigeria’s challenge is not to replicate these systems mechanically, but to internalize their core principle that enables the people to comply willingly when they believe the system works and that everyone is treated fairly.
This principle is being tested anew by the recent controversy surrounding the Federal Inland Revenue Service’s (now branded as Nigeria Revenue Service) appointment of Xpress Payments Solutions Limited as a Treasury Single Account collecting agent. Though framed as a technical step toward modernizing digital tax infrastructure, the quiet nature of the appointment, coupled with limited public disclosure, has reignited fears of revenue capture and cartelization. Critics have drawn parallels with past private-sector dominance over state revenue systems, warning against concentrating sensitive national revenue functions in private hands without clear safeguards.
Former Vice President Atiku Abubakar’s reaction captured the broader public unease. He raised an alarm while warning against what he described as the nationalization of a revenue collection model that had previously raised serious transparency concerns and the Nigeria Revenue Service (NRS) has insisted that Xpress Payments is merely an additional option and not an exclusive gatekeeper, the controversy highlights a deeper issue, which authenticates the fact that in a climate of low trust, silence, and lack of clarity, suspicion. Even well-intentioned reforms can falter if citizens feel excluded from the process.
With broader concerns about governance, accountability, and democratic integrity in society, this moment coincides with it. Even the recent calls by leaders such as Rotimi Amaechi and civil society organizations like ActionAid Nigeria underscore the growing demand for responsible, transparent and people-oriented leadership as being raised from different quarters. Governance indices consistently rank Nigeria poorly on accountability, while poverty, unemployment and insecurity remain widespread. That is what, in such a context, asking citizens to trust the tax system without first restoring confidence in governance is unrealistic and unattainable.
At the core of the debate lies a fundamental moral question: when does a government have the right to tax its citizens? Taxation is not charity and it is not magic. It is a contract. Citizens surrender a portion of their income so the state can provide security, infrastructure, justice, and essential services that individuals cannot efficiently provide on their own. When this exchange functions, taxation feels legitimate. When it fails, taxation feels coercive.
No doubt, legally, the Nigerian state retains the power to tax, but morally, legitimacy depends on performance. Security is foundational. Infrastructure enables productivity. The government must understand that healthcare and education protect human capital, while transparency ensures fairness. And, when these pillars are weak, taxation loses its ethical grounding. All that Nigerians demand is not perfection; they demand evidence that their sacrifices matter.
As the implementation of the new tax reforms takes root, Nigeria stands at a defining moment. The reforms offer an opportunity to reset the social contract around taxation, broaden the tax base, and reduce dependence on dwindling oil revenues. But the point being flagged is that reform without accountability will only reproduce old failures in new forms. To buttress this further, taxation without accountability, as being practiced in the past, will invariably undermine governance credibility and erode the legitimacy of the tax system.
And, as the scripture says, you cannot put “old wine in a new wineskin.” Failure to adhere to this instruction will lead to combustion. Yesterday’s methods or mindsets on taxation will rupture new strategies, which cannot thrive or survive because of a lack of accountability.
If the government is serious about improving voluntary compliance, it must go beyond policy announcements. Hence, must demonstrate transparent use of tax revenues, strengthen oversight institutions, limit monopolistic control over revenue collection, and communicate clearly and consistently with citizens. Most importantly, it must deliver tangible improvements in the daily lives of all Nigerians.
When citizens see roads fixed, hospitals working, schools improving, and security strengthened, compliance will follow. Voluntary tax compliance is not an act of generosity; it is a rational response to trust. Fix the system, restore confidence, and Nigerians will pay, not because they are forced, but because the contract finally makes sense.
Blaise, a journalist and PR professional, writes from Lagos and can be reached via: [email protected]
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