Connect with us

E-Financial

Nigerians File 3,000 Banking-Related Complaints in 6 Months – FCCPC

Published

on

Kindly share this post

Federal Competition and Consumer Protection Commission (FCCPC) has disclosed that it received over 3,000 banking-related complaints between March and August 2025, leading to the recovery of about N10 billion for consumers across 30 sectors.

Nigerians File 3,000 Banking-Related Complaints in 6 Months - FCCPC

The Commission made this known while commending the Central Bank of Nigeria’s (CBN) proposed policy mandating banks to refund customers for failed Automated Teller Machine (ATM) transactions within 48 hours. It described the move as “a major victory for bank customers and a turning point in consumer protection.”

According to the FCCPC, its Consumer Complaints Data Report for March–August 2025 showed that the banking and fintech sectors accounted for the highest volume of complaints nationwide.

Most issues involved failed transactions, unauthorized deductions, and delayed refunds concerns the new CBN guidelines directly aim to address.

Mr. Tunji Bello, executive vice chairman and chief executive officer, FCCPC, hailed the CBN’s initiative as “a timely and long-awaited correction to a persistent consumer challenge.”

“It aligns perfectly with what the FCCPC has been advocating, given the volume of failed transaction complaints we handle” he said.

“We commend the CBN for this decisive action, which will ease the burden on consumers and rebuild trust in financial services,” Bello stated. He added that the move underscores the growing collaboration between the FCCPC and the CBN in safeguarding consumer rights and improving service delivery in Nigeria’s financial sector.

The FCCPC noted that the proposed directive aligns with key provisions of the Federal Competition and Consumer Protection Act (FCCPA) 2018 particularly Sections 17(g), (h), (l), (s), and (t) which seek to eliminate unfair practices and promote fair dealings across all sectors.

The Commission emphasized that prompt implementation of the CBN’s 48-hour refund policy would bring immediate relief to millions of Nigerians who often face delays in transaction reversals, while also strengthening accountability and public confidence in digital and cashless financial systems.

To ensure effective enforcement, the FCCPC said it would work closely with the CBN to establish joint monitoring mechanisms that will track compliance and ensure erring banks are held accountable.

“Stronger collaboration among regulators is vital for faster complaint resolution, prevention of recurrence, and the promotion of confidence in Nigeria’s expanding digital economy,” the Commission stated.

 

 

 

 

 

 

 

 


Kindly share this post

Ebere Melum-Nwogbo is a trained and practicing journalist. She is passionate about ICT and business journalism. She has over a decade experience spanning money and capital market as well as information technology

E-Financial

FG Engages Banks on RevOp, New Digital Platform for Revenue Generation

Published

on

Kindly share this post

Federal government has engaged the banking community in Abuja to deepen understanding of the Revenue Optimisation Assurance Platform (RevOp), a digital platform designed to improve revenue generation, reduce leakages, and enhance public sector accountability.

FG Engages Banks on RevOp, New Digital Platform for Revenue Generation

Mr Taiwo Oyedele, minister of Finance and coordinating minister of the Economy, told RevOp sensitisation workshop, organised by the Office of the Accountant General of the Federation (OAGF) in Abuja, that RevOp is a centralised digital revenue collection and monitoring system designed to modernise Nigeria’s public finance operations.

Oyedele, who was represented by Mr Mohammed Danjuma, permanent secretary, Special Duties, explained that the platform provides a real-time, automated framework for all federal agencies to raise, collect, and report revenues, replacing fragmented manual processes that have plagued revenue collection for decades.

He reiterated the government’s commitment to improving revenue generation, enhancing transparency, strengthening accountability, and leveraging technology to drive efficiency across public financial management processes.

“RevOp serves as a critical tool in the government’s drive to improve revenue administration, reduce leakages, and enhance public sector accountability,” he said.

According to him, a lot had been achieved since the inception and implementation of the platform and that the successes were not without challenges.

He identified one of the challenges as limited awareness among some banking channels and frontline officers.

The minister explained that some banking channels are not familiar with RevOp, its purpose, or the procedural requirements to support transaction processes through the platform.

“These challenges, though operational in nature, have significant impacts on the overall customer experience and effectiveness of the initiative. This is precisely why we are here today,” he said.

The minister said that the success of RevOp would not be achieved by government alone, adding that it required strong collaboration among all stakeholders, particularly banking institutions, which serve as critical collection and service channels.

He explained that the banking institutions’ role extends beyond merely collecting or processing payments to ensuring that government revenue collection processes are efficient and user-friendly.

“Today’s sensitisation session has, therefore, been organised to deepen understanding of the platform, clarify operational processes, address concerns, and establish stronger communication channels between the project team and participating financial institutions.

“We expect that the knowledge shared here will cascade throughout your respective organisations, especially to branch operations, customer service personnel, and tellers who interact directly with customers on a daily basis,” he said.

Oyedele said the ministry remained committed to working closely with all stakeholders to address identified challenges and continuously improve the platform.

In his speech, Dr. Shamseldeen Ogunjimi, accountant general of the Federation, said that the revenue optimisation portal had been adopted as a strategic platform for improving revenue collection, reconciliation, monitoring, and reporting.

Ogunjimi, represented by Mr Felix Ogundairo, his chief of staff, explained that the platform was designed to provide greater visibility into government revenue, eliminate leakages, improve compliance, and support informed decision-making through real-time data and analytics.

“This engagement, therefore, provides an opportunity for us to discuss implementation challenges, align expectations, clarify operational issues, and strengthen the partnership necessary for the success of the application,” he said.

In his remarks, Mr. Idris Dosunmu, RevOp Product Manager, explained that the platform unifies billing, payment and settlement under one platform and that every transaction passes through secure connections, ensuring complete transparency from bill creation to treasury receipt.

“This will ensure that every penny due to the federal government goes into the coffers of the government,” Dosunmu said.


Kindly share this post
Continue Reading

E-Financial

FG Moves to End Double Taxation

Published

on

Kindly share this post

Federal government has started new efforts to improve tax collection in the Federal Capital Territory (FCT) and stop the problem of multiple taxation.

FG Moves to End Double Taxation

Mr. Taiwo Oyedele, minister of Finance and coordinating minister of the economy, disclosed this after a meeting with Nyesom Wike, minister, FCT, on Sunday.

According to Oyedele, the meeting focused on strengthening cooperation between the Ministry of Finance and the FCT Administration to support development projects in Abuja.

A major part of the discussion was how to improve tax administration in the territory.

He explained that the proposed tax harmonisation would create a more coordinated tax system, reduce the burden of multiple taxes on residents and businesses, and improve government revenue collection.

Oyedele said the plan is in line with the new tax reform law and is expected to help accelerate development across the FCT.

“The two ministers also reviewed plans to harmonise tax administration within the FCT,” he said.

He added that the initiative would eliminate multiple taxation while ensuring that government revenue is collected more efficiently.

The meeting also examined ways to strengthen collaboration on infrastructure projects across Abuja.

According to Oyedele, discussions centred on supporting the FCT’s ongoing infrastructure renewal programme.

He commended Wike’s approach to development, noting that the minister has focused on completing long-abandoned projects rather than starting new ones.

Oyedele said this strategy is helping to unlock economic and social benefits for residents by bringing stalled public projects back into use.

The proposed tax harmonisation is expected to make tax administration easier for individuals and businesses operating in the FCT while aligning Abuja’s revenue system with the provisions of the new tax reform law.

 


Kindly share this post
Continue Reading

E-Financial

Standard Bank Targets $15.4b SME Growth in Nigeria, Others with Trade Expansion Drive

Published

on

Kindly share this post

Standard Bank Group has identified Nigeria and four other markets as strategic growth hubs as it seeks to tap into $15.4 billion revenue opportunity driven by expanding small and medium-sized enterprises (SMEs) and rising intra-African trade.

The bank disclosed the plan through Bill Blackie, the Chief Executive Officer of its Business and Commercial Banking (Standard Bank Group) division, who outlined the lender’s growth strategy in an interview with Bloomberg.

Under the strategy, Standard Bank will deepen its presence in Nigeria, Ghana, Kenya, Uganda and Tanzania while consolidating its dominance in South Africa. The five markets account for about 85 per cent of the estimated revenue opportunity available to the group’s BCB operations.

The expansion forms part of the lender’s broader ambition to accelerate earnings growth through 2028, leveraging increasing demand for banking services among businesses across the continent.

According to Blackie, the BCB division has recorded robust growth over the past five years, supported by rising business activity and greater demand for financial services across Africa.

He said the division doubled both headline earnings and return on capital between 2020 and 2025, with return on capital increasing from 19 per cent to 38 per cent during the period.

Earnings from operations across the continent also expanded at an average annual rate of 30 per cent.

Building on this performance, the bank is targeting compound annual growth of between eight and nine per cent through 2028, although Blackie expressed confidence that growth could reach double-digit levels as the strategy gains traction.

A key pillar of Standard Bank’s growth strategy is expanding support for SMEs and mid-sized businesses, which account for most enterprises across Africa.

The bank is particularly positioning itself to benefit from opportunities created by the African Continental Free Trade Area (AfCFTA), which is expected to accelerate economic integration and cross-border commerce across the continent.

According to the International Trade Centre, nearly half of Africa’s small businesses export to other African countries, compared with only 14 per cent of larger firms, underscoring the critical role of SMEs in driving regional commerce.

The lender is also leveraging its extensive African footprint and strategic partnership with the Industrial and Commercial Bank of China (ICBC) to attract businesses seeking access to international markets, particularly China.


Kindly share this post
Continue Reading

Trending