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NITDA Slams N10m Fine on Soko for Data Privacy Invasion

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The National Information Technology Development Agency (NITDA) has slammed N10 million fine on  Soko (Soko Loans), an online lending platform for privacy invasion.

NITDA Slams N10m Fine on Soko for Data Privacy Invasion

Kashifu Inuwa Abdullahi, DG, NITDA

 

Mrs Hadiza Umar, head, Corporate Affairs and External Relations, NITDA, in a statement on Tuesday, said the action was taken after receiving series of complaints against the company for unauthorized disclosures, failure to protect customers’ personal data and defamation of character as well as carrying out the necessary due diligence as enshrined in the Nigeria Data Protection Regulation (NDPR).

According to her, “one of such complaints filed by Bloomgate Solicitors on behalf of its client, the data subject, was received on Monday, 11th November 2019.

“NITDA, as part of its due diligence process, commenced investigation over the alleged infractions of the provisions of the NDPR.

“Soko Loans grants its customers uncollateralised loans and requires a loanee to download its mobile application on their phone and activate a direct debit in the company’s favour. The app gains access to the loanee’s phone contacts.

“According to one of the complainants, when he failed to meet up with his repayment obligations due to insufficient credit in his account on the date the direct debit was to take effect, the company unilaterally sent privacy invading messages to the complainant’s contacts.

“Investigation revealed that complainants’ contacts who were neither parties to the loan transaction nor consented to the processing of their data have confirmed the receipt of such messages.

“The Agency made strident efforts to get Soko Loan to change the unethical practice but to no avail.

“After the Agency’s investigation team secured a lien order on one of the company’s accounts by which it could come up with privacy enhancing solutions for its business model, Soko Loan decided to rebrand and directs its customers to pay into its other business accounts.

“The Agency’s investigation further revealed that the company embeds trackers that share data with third parties inside its mobile application without providing users information about it or using the appropriate lawful basis”.

NITDA has therefore found Soko Loan and its entities in violation of the following legal provisions:

Use of non-conforming privacy notice, contrary to Article 2.5 and 3.1(7) of the NDPR; Insufficient lawful basis for processing personal data, contrary to Articles 2.2 and 2.3 of the NDPR; Illegal data sharing without appropriate lawful basis, contrary to Article 2.2 of the NDPR;
Unwillingness to cooperate with the Data Protection Authority, contrary to Article 3.1 (1) of Data Protection Implementation Framework; and Non-filing of NDPR Audit reports through a licensed Data Protection Compliance Organisation (DPCO), contrary to Article 4.1(7) of the NDPR.

In view of the foregoing and in consideration of its implication on the privacy of Nigerians and erosion of trust in the digital economy, NITDA hereby: imposes a monetary sanction of Ten Million Naira (N10,000,000) on Soko Lending Company Limited.

The agency also directed that no further privacy invading messages be sent to any Nigerian until the company and its entities show full compliance with the NDPR.

It also directed the company to pay for the conduct of a Data Protection Impact Assessment by a NITDA appointed DPCO on its operation; and Placement on a mandatory Information Technology and Data Protection oversight for 9 months.

It may be noted that the criminal aspects of this investigation has been deposited with the Nigeria Police to determine if the executives of the company are liable to imprisonment for violating Section 17 of the NITDA Act, 2007.

NITDA therefore uses this medium to remind all Nigerian businesses and data controllers of their obligation to engage NITDA-licensed Data Protection Compliance Organisations (DPCO) to guide them towards compliance with the data protection law.

The Agency is poised to fully enforce the NDPR with the aim of sanitising the operating environment, instilling confidence in the digital economy and protecting the right to privacy of Nigerians.

 


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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NLC Announces Nationwide Boycott over Telecom Hike

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Nigeria Labour Congress (NLC), an umbrella group for trade unions, has announced that Nigerians are planning a statewide boycott of telecom services in protest of the Nigerian Communications Commission’s (NCC) recent approval of a 50% increase in phone costs.

NLC Announces Nationwide Boycott over Telecom Hike

Following carriers’ demands for cost-reflective charges amid challenging economic conditions, the NCC approved a 50% increase in telephone tariffs on Monday.

This hike, which fell short of the 100 percent increase that telcos requested, caused the average cost of calls to go from N11 to N16.5 per minute, the cost of 1GB of data to go from N287.5/GB to N431.25, and the price of SMS to go from N4 to N6.

“The adjustment, capped at a maximum of 50 percent of current tariffs, though lower than the over 100 percent requested by some network operators, was arrived at taking into account ongoing industry reforms that will positively influence sustainability,” the commission said.

In a statement issued , Joe Ajaero, president, NLC, denounced the tariff increase, calling it an unfair burden on those who are already facing financial difficulties.

He voiced concerns about the hike’s timing, pointing out that it comes while inflation and purchasing power are on the rise.

He said, “This decision, coming at a time when Nigerian workers and the masses are grappling with unprecedented economic hardship, is a clear assault on their welfare and an abandonment of the people to corporate fat cats.

“Telecommunication services are essential for daily communication, work, and access to information. Yet, an average Nigerian worker already spends approximately 10 percent of their wages on telecom charges.

“For a worker earning the current minimum wage of N70,000, this means an increase from N7,000 to a staggering N10,500 per month, or 15 percent of his salary—an unsustainable cost.

“NLC is not opposed to a tariff review but disagrees with the approved rate of increase. We therefore call on the government, the NCC, and the National Assembly to stop the implementation of this ill-advised hike to allow a reasonable conversation around it.

“If the dialogue agrees on the need for the hike, then we can all seek a more humane increase and definitely not this 50 percent hike,” he stated.

The NCC added that rate adjustments were made to close the gap between current tariffs and growing operating costs without compromising service delivery to customers.

Telcos had complained that a 300 percent increase in operational costs was forcing them to shut down.


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FG, WIOCC Sign $10M MoU to Connect 3 million Homes with Broadband Fibre Connectivity

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WIOCC Group, a provider of digital infrastructure and connectivity solutions, is pleased to announce a strategic partnership with the Federal Ministry of Communications Innovation & Digital Economy (FMCIDE) of Nigeria.

This collaboration aims to accelerate the development of Nigeria’s digital economy through substantial investments in critical digital infrastructure and comprehensive stakeholder engagement.

The partnership, formalized through a Memorandum of Understanding (MoU), marks a significant milestone in the efforts to enhance digital connectivity and inclusion across Nigeria. Represented by the Honourable Minister, Dr. ‘Bosun Tijani, and WIOCC Group’s Chief Development Officer, Mr. Darren Bedford, the agreement outlines a shared vision for fostering technical efficiency and collective prosperity.

The partnership focuses on enhancing stakeholder engagement by jointly reviewing and improving the National Policy on Telecommunications to meet digital economy needs. WIOCC Group commits to investing in Nigeria’s digital infrastructure, deploying a hyperscale open-access digital platform for internet service providers (ISPs) with advanced fibre and colocation facilities.

Additionally, through this partnership, the collaboration with the Nigerian Broadband Alliance for Nigeria aims to improve broadband quality and accessibility, with WIOCC expanding fibre infrastructure and partnering with ISPs to connect more homes and businesses. The partnership also includes WIOCC providing digital infrastructure training and supporting job creation for Nigerian youth.

Commenting on the partnership, WIOCC Group’s Chief Business Development Officer, Mr. Darren Bedford said, “The MoU with the Ministry of Communications underscores our commitment to supporting Nigeria’s digital transformation, by working together, we aim to create a robust digital ecosystem that benefits all stakeholders and drives sustainable economic growth”.

Dr ‘Bosun Tijani stated that “This collaboration with WIOCC Group represents a significant step forward in our commitment to ensuring that Nigerians have access to reliable and high-quality telecommunications services. We are committed to building a resilient digital infrastructure that fosters innovation, inclusion, and economic growth.

“Working with the private sector to deliver last-mile connectivity to homes and businesses, amongst other key benefits, is essential to achieving this vision, and we are excited about the opportunities this collaboration creates for empowering communities across Nigeria”.


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QNET Champions Education Accessibility with QLearn on International Day of Education 2025

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Mr. Biram Fall, QNET’s Regional General Manager (RGM
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QNET, a global leader in lifestyle and wellness-focused direct selling, celebrates the UNESCO International Day of Education 2025 by advancing educational access for learners of all ages through its innovative e-learning platform, QLearn.

This year’s theme, “AI and Education: Preserving Human Agency in an Automated World,” highlights the critical role of education in empowering individuals to thrive in an AI-driven future.

According to the World Economic Forum’s Future of Jobs Report 2025, technological advancements and the green economy are projected to create a net gain of 78 million jobs globally by 2030.

However, the report also emphasizes the need for education reform and reskilling to address the skills gap generated by AI advancements and to prepare individuals for an evolving, automated job market.

In response to these global shifts, QNET’s QLearn platform offers accessible, high-quality e-learning solutions, covering everything from professional development to K-12 education.

These courses are designed to help individuals acquire the knowledge and skills necessary to excel in a rapidly changing world
Biram Fall, QNET’s Regional General Manager for Sub-Saharan Africa, shared his thoughts on the International Day of Education: “In today’s fast-evolving technological landscape, education is more important than ever.

“As AI reshapes industries, fostering adaptability through innovative learning is crucial. Through QLearn, QNET is committed to providing quality education and empowering individuals to shape their futures.”

Beyond QLearn, QNET is actively engaged in global educational initiatives, such as FinGreen, its financial literacy program, and strategic partnerships with organizations like the Lagos Food Bank Initiative (LFBI) in Nigeria.

Together with the LFBI, QNET has provided nutritious meals to over 1,000 underserved students under the EDUFOOD program, helping reduce absenteeism and improve academic performance.

QNET continues to play a significant role in global efforts to position education as a pillar of sustainability and equity.

By leveraging digital tools and the transformative potential of AI, QNET is working to bridge educational gaps and empower communities to thrive.


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