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Number Portability without Interconnect Houses’ll be Chaotic -Nnamani

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Ikechukwu Nnamani, president/CEO of Medallion Communications Limited has made outstanding contributions to the development of the telecommunications industry in Nigeria. He played pivotal roles in deploying the telephony networks of Rainbownet Limited in the cities of Enugu, Aba, Owerri, Abakiliki, Onitsha, and Nsukka, as well as deployed networks for Megatech Engineering in Kano and Startech Networks in Abuja and has handled projects for Boeing Aerospace in St Louis, Missouri, as well as United States Navy Strategic Ballistic Missiles Defense Programme for which he was awarded a United States Navy plaque for outstanding work. In this interview with hilary okeke, Nnamani  spoke on a range of issues around interconnect.

Use of Interconnect Houses by Telecom Operators
Yes, telecom operators are beginning to realize and really appreciate the value and importance of interconnect houses in the industry. At least in Lagos currently, Medallion is connected with pretty much all the operators available – GSM, CDMA and fixed lines – and we are getting patronage from each of them both in receiving and sending traffic from them to other operators.
Interconnect Houses and Billing Issues
From the beginning, the main reason why interconnect houses were created was to address these issues of interconnect indebtedness, reconciliation and settlement. It is an integral part of our service offering. In Medallion for instance, there are no disputes amongst operators connected on our network. The reason is simple – as an interconnect point, you generate an independent call records which would always be used for dispute resolution and arbitration. Also, you are able to differentiate and mediate on each type of traffic that comes through your network. So, because you have the right interconnect billing infrastructure, it is easier for you to handle billing and settlement; and these are infrastructures that some of the operators may not have. That is why you find one operator claiming that his infrastructure is better and more advanced than another’s, so whatever is coming from it should be accepted. We are able to bridge that gap. At least I can speak for Medallion as interconnect clearing house – today we have no disputes on our network.
Traffic Exchange Dynamics and Interconnect House
Operator A sends calls to operator B through the interconnect point, three call records are generated for each of the call. Operator A generates a call record, which he might start counting when the trunk is seized; operator B generates his own call records which he might start counting when the call is answered. So, you notice there is going to be a difference in timing from the point of origin and point of termination; a difference in the call records between the trunk time – when the trunk is seized – and the talk time – when you actually have conversations, which should be used for accurate billing of calls. What the clearing house does is reconcile both. On Medallion’s switch for instance, we generate both the trunk time and the talk time, and what is used for billing is talk time, not trunk time. We are able to differentiate both and show them to operators in case one of them says his own time is different – whereby he is probably assuming the trunk time for his billing. What you notice most is that as long as you do not have that independent record to fall back on, which is able to record the differences between the talk and trunk time; you are going to have disputes. So, that is one of the ways we have been able to resolve disputes considering that call records bear time of call, duration of call, the numbering plans for both originating and terminating operators. That would enable you to know that “this is an MTN call going to Zoom or Starcomms.” You should also be able to differentiate when someone is just flashing from when he is actually trying to make a call. Those short duration calls should not be counted, and we are able to separate all that through billing and reconciliation. That is how we are able to prevent disputes.
Clearing Houses’ Records Final?
Not necessarily. We would not want to put it in a militant way; we would rather say that a fact is a fact. As long as you have accurate information that you can prove is accurate, then parties are obliged to honour it. Again as I said, the beauty of calls going through an interconnect point is that you have three records – originating records, terminating records and the records from the clearing house. It is hardly possible for one to see these three records different from each other, and with Medallion’s kind of interconnect platform, it becomes a lot easier to demonstrate to all the parties that the records are accurate. That has been the experience on our network. I would not say that our position or record is final, only that historically, there has been no dispute around the records that we have generated and presented to operators.
Interconnect Houses and Number Portability
We have made a presentation to the regulators that without having efficient interconnect services; number portability is not going to work. It is simple – you need independent transparent entities to handle number portability, and in Nigeria today, it is interconnect operators that have that ability and capability because we already have the links to operators, and are independent, transparent and not in competition with any entity. We have no reason not to honour a request by a subscriber to move from one network to another. I say this not from the Medallion viewpoint but from the interconnect operator class of licence point of view – the industry would be much better, the implementation of number portability would be more efficient if it is handled through the interconnect operators who already have the infrastructure on ground and the ability to offer the service efficiently. Literally, it is no different from what we are already doing; it is pretty much going to be seen as an additional class of service within the existing class of service that we offer. So, interconnect operators are fully prepared to offer number portability and we truly hope to be able to make it a seamless transition for the industry if our service is fully embraced.
Number Portability without Interconnect Houses
It is going to be chaotic! Again, if you have pair-to-pair (when operator A directly connects to operator B), and a subscriber on operator A’s network sends him a request to be migrated to operator B’s network, chances are that that request would not be honoured because the operator would not want to lose his customers, and so will do all he can to stop that subscriber. Number portability is just not going to work unless you have independent bodies handling it; the request to be ported must be handled by an independent body that is not the operator whom the subscriber wants to move from. That is the best way it is going to work, otherwise you would see anti-competition taking over; it is just going to be inefficient, requests would be delayed and denied. Ultimately, the subscriber is going to be the one to suffer and he may not have the records. It would be the subscriber’s word against the operator’s. In other parts of the world, it is never the same operator that owns the subscriber, which handles the movement of the subscriber to another network – it is always handled by independent bodies.
Legal Issues around Interconnection
Interconnect is a regulatory requirement, it is mandatory that all operators interconnect among themselves. The major reason for this is anti-competition because the regulator wants to ensure that no one dominant operator in the industry holds others to ransom. So, there is simply a regulatory requirement that all operators must interconnect with one another; and for interconnect operators, that regulatory requirement is equally paramount. Once an interconnect operator demands for interconnect, the regulation requires that that request be honoured by the operator to whom the request is made. Going beyond the regulatory requirement and looking at it from the commercial angle; using the service of an interconnect operator has a lot benefits for a telecom operator. Even if there were no regulatory requirement, any smart operator would embrace it because it helps them to reduce the cost of their operation considering the number of interconnect links that need to be put in place; resolve issues around billing disputes and reconciliation, and issues of capacity for interconnect. Any operator that fails to embrace interconnect services fully lacks knowledge about how telecoms can function efficiently. Everyone is talking about infrastructure sharing – what an interconnect operator offers you is simply a means to share your interconnect infrastructure with others in a cost effective way. At the end of the day, your savings in cost could run into hundreds of millions of Naira.
Interconnect Houses and Emerging Mobile Currency Trend
Medallion is at the forefront of the promotion of mobile banking. We currently have a number of the mobile groups trying to work with us. For mobile banking to function properly, there must be a seamless interface between the banks and the operators and that kind of interface cannot be handled on a pair-to-pair basis. The interconnect operator makes it faster for mobile banking to be implemented across the various networks. We have been at the forefront of this and we try to promote it believing that it is one of the ways to bridge the divide between the banks and the telcos. We know that there are now more telecom subscribers than account holders in the banks. So, there is a huge market and opportunity here. It is also a global trend, and Nigeria cannot be left behind. There is a huge sector of the population that is still unbanked and this sector cannot afford banking services the way they are offered today. Mobile banking focuses on driving down the cost of providing services to be able to reach the unbanked. What a company like Medallion has done is to be very active in that space and put the necessary infrastructure in place to make it happen in a cost effective way for the banks, the operators and most importantly, the subscribers. We at Medallion just play the role of a platform provider to enable mobile banking. Without an interconnect house, it means that each of the banks and operators would set up a separate link to one another, and if you do the permutation, that would be a lot of links! You should also know that banks are not operators and vice versa, so somebody has to handle that interface between both of them to ensure that they ‘speak the same language.’ Interconnect operators are needed to provide accurate reconciliation, settlement and billing. Call records have to be generated and both parties have to be convinced that the dynamics of the transactions were handled accurately.

                 

 


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Goodnews Naija Podcast Emerges as a Platform for Positive Nigerian Storytelling

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Goodnews Naija Podcast has been identified as one of Nigeria’s podcast platforms to watch, gaining attention for its consistent focus on positive storytelling and uplifting narratives from across the country.

Launched on 1 October 2024, the podcast spotlights inspiring stories, progress-driven conversations, and everyday Nigerian wins often overlooked in mainstream media. With a weekly release schedule and a values-led editorial approach, Goodnews Naija has built a growing audience within and outside Nigeria.

“At a time when negative headlines dominate global perceptions, we believe positive Nigerian stories deserve global visibility,” said Host, Damilola Kehinde. “Goodnews Naija exists to balance the narrative by highlighting hope, resilience, and progress.”

According to Producer, Memunat Olayemi Oladepo, the platform was intentionally created to reshape how Nigerian stories are told. “Goodnews Naija was built as a counter-narrative,” she said. “We are deliberate about amplifying stories that reflect the resilience, innovation, and optimism thriving across the country.”

As global interest in African creators grows, Goodnews Naija Podcast is positioning itself as a platform contributing to a more balanced and human narrative about Nigeria.


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Recapitalisation: Silent Layoffs, Infrastructure Deficit Threat to $1trn Economy

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By Blaise Udunze

The Central Bank of Nigeria’s recapitalisation exercise, which is scheduled for a March 31, 2026, deadline, has continued to reignite optimism across financial markets and is designed to build stronger, more resilient banks capable of financing a $1 trillion economy. With the ongoing exercise, the industry has been witnessing bank valuations rising, investors are enthusiastic, and balance sheets are swelling. However, beneath these encouraging headline numbers, unbeknownst to many, or perhaps some troubling aspects that the industry players have chosen not to talk about, are the human cost of consolidation and the infrastructure deficit.

Recapitalisation: Silent Layoffs, Infrastructure Deficit Threat to $1trn Economy

CBN

Recapitalisation often leads to mergers and acquisitions. Mergers, in turn, almost always lead to job rationalisation. In Nigeria’s case, this process is unfolding against an already fragile labour structure in the banking industry, one where casualisation has become the dominant employment model.

One alarming fact in the Nigerian banking sector is the age-old workforce structure raised by the Association of Senior Staff of Banks, Insurance and Financial Institutions (ASSBIFI), which says that an estimated 60 percent of operational bank workers today are contract staff. This reality raises profound questions about the sustainability of Nigeria’s banking reforms and the credibility of its economic ambitions.

A $1 trillion economy cannot be built on insecure labour, shrinking institutional knowledge, and an overstretched financial workforce.

Recapitalisation and the Hidden Merger Trap

History is instructive. Referencing Nigeria’s 2004-2005 banking consolidation exercise, which reduced the number of banks from 89 to 25, and no doubt, it produced larger institutions, while it also triggered widespread job losses, branch closures, and a wave of outsourcing that permanently altered employment relations in the sector. The current recapitalisation push risks repeating that cycle, only this time within a far more complex economic environment marked by inflation, currency volatility, and rising unemployment.

Mergers promise efficiency, but efficiency often comes at the expense of people. Speaking of this, duplicate roles are eliminated, technology replaces frontline staff, and non-core functions are outsourced. The troubling part of it is that this is already a system reliant on contract labour; mergers could accelerate workforce instability, turning banks into balance-sheet-heavy institutions with shallow human capital depth.

ASSBIFI’s warning is therefore not a labour agitation; it is a macroeconomic red flag.

Casualisation as Structural Weakness, Not a Cost Strategy

It has been postulated by proponents of job casualisation that it is a cost-control mechanism necessary for competitiveness. Contrary to this argument, evidence increasingly shows that it is a false economy. In reaction to this, ASSBIFI President Olusoji Oluwole, who kicked against this structural weakness, asserted that excessive reliance on contract workers undermines job security, suppresses wages, limits access to benefits and blocks career progression while affirming that over time, this erodes morale, loyalty, and productivity.

More troubling are the systemic risks. Casualisation creates operational vulnerabilities, higher fraud exposure, weaker compliance culture, and lower institutional memory.

One of the banking regulators, the Nigeria Deposit Insurance Corporation (NDIC), has not desisted from repeatedly cautioning that excessive outsourcing and short-term staffing models increase security risks within banks. On the negative implications, when employees feel disposable, ethical commitment weakens, and reputational risk grows.

Banking is not a factory floor. It is a trust business. And trust does not thrive in insecurity.

Inside Outsourcing Web of Conflict of Interest

Beyond cost efficiency, Nigeria’s casualisation crisis is also fuelled by a deeper governance problem, conflicts of interest embedded within the outsourcing ecosystem.

In many cases, bank chief executives and executive directors are reported to own, control, or have beneficial interests in outsourcing companies that provide services to their own banks. Invariably, it is the same firms supplying contract staff, cleaners, security personnel, call-centre agents, and even IT support. Structurally, this arrangement allows senior executives to profit directly from the same outsourcing model that strips workers of job security and benefits.

The incentive is clear. Outsourcing enables banks to maintain lean payrolls, bypass strict labour protections associated with permanent employment, and reduce long-term obligations such as pensions and healthcare. But when those designing outsourcing strategies are also financially benefiting from them, the line between efficiency and exploitation disappears.

This model entrenches casualisation not as a temporary adjustment tool, but as a permanent business strategy, one that externalises social costs while internalising private gains.

Exploitation and Its Systemic Consequences

The human impact is severe because the contract staff employed through executive-linked outsourcing firms often face poor working conditions, low wages, limited or no health insurance, and zero job security, which is demotivating. Many perform the same functions as permanent staff but without benefits, voice, or career prospects.

ASSBIFI has warned that prolonged exposure to such insecurity leads to psychological stress, declining morale, and reduced productive life years. Studies on Nigeria’s banking sector confirm that casualisation weakens employee commitment and heightens anxiety, conditions that directly undermine service quality and operational integrity.

From a systemic standpoint, exploitation feeds fragility. High staff turnover erodes institutional memory. Disengaged workers weaken internal controls. Meanwhile, this should be a sector where trust, confidentiality, and compliance are paramount; this is a dangerous trade-off if it must be acknowledged for what it is.

Why Workforce Numbers Tell a Deeper Story

It is in record that as of 2025, Nigeria’s banking sector employs an estimated 90,500 workers, up from roughly 80,000 in 2021. The top five banks today, such as Zenith, Access Holdings, UBA, GTCO, and Stanbic IBTC, account for about 39,900 employees, reflecting moderate growth driven by digital expansion and regional operations.

At face value, truly, these figures suggest resilience. But when viewed alongside the 60 percent casualisation rate, they paint a different picture, revealing that employment growth is without employment quality. A workforce dominated by contract staff lacks the stability required to support long-term credit expansion, infrastructure financing, and industrial transformation.

This matters because banks are expected to be the engine room of Nigeria’s $1 trillion economy, funding roads, power plants, refineries, manufacturing hubs, and digital infrastructure. Weak labour foundations will eventually translate into weak execution capacity.

Nigeria’s Infrastructure Financing Contradiction

Nigeria’s infrastructure deficit is estimated in the hundreds of billions of dollars. Power, transport, housing, and broadband require long-term financing structures, sophisticated risk management, and deep sectoral expertise. Yet recapitalisation-induced mergers often lead to talent loss in precisely these areas.

As banks consolidate, specialist teams are downsized, project finance units are merged, and experienced professionals exit the system, either voluntarily or through redundancy. Casual staff, by design, are rarely trained for complex, long-term infrastructure deals. The result is a contradiction, revealing that larger banks have bigger capital bases but thinner technical capacity.

Without deliberate workforce protection and skills development, recapitalisation may produce banks that are too big to fail, but too hollow to build.

South Africa Offers a Useful Contrast

South Africa offers a revealing counterpoint. As of 2025, the country’s “big five” banks, such as Standard Bank, FNB, ABSA, Nedbank, and Capitec, employ approximately 136,600 workers within South Africa and about 184,000 globally. This is significantly higher than Nigeria’s banking workforce, despite South Africa having a smaller population.

More importantly, South African banks maintain a far higher proportion of permanent staff. While outsourcing exists, core banking operations remain firmly institutionalized compared to the Nigerian banking system. For this reason, South Africa’s career progression pathways are clearer, labour regulations are more robustly enforced, and unions play a more structured role in workforce negotiations.

The result is evident in outcomes. South Africa’s top six banks are collectively valued at over $70 billion, with Standard Bank alone boasting a market capitalisation of approximately $30 billion and total assets nearing $192 billion. Nigeria’s top 10 banks, by contrast, held combined assets of about $142 billion as of early 2025, even with a much larger population and economy, and its 13 listed banks reached a combined market capitalisation of about N17 trillion ($11.76 billion at an exchange rate of N1,445) in 2026.

Though this gap is not just about capital. It is about institutional depth, workforce stability, and governance maturity.

Bigger Valuations, But a Weaker Foundations?

Nigeria’s 13 listed banks reached a combined market capitalisation of about N17 trillion in 2026. It is no surprise, as it is buoyed by investor anticipation of recapitalisation and higher capital thresholds. Yet market value does not automatically translate into economic impact. Without parallel investment in people, systems, and long-term skills, valuation gains remain fragile.

South Africa’s experience shows that strong banks are built not only on capital adequacy, but on human capital adequacy. Skilled, secure workers are better risk managers, better innovators, and better custodians of public trust.

Labour Law and its Regulatory Blind Spots

ASSBIFI’s call for a review of Nigeria’s Labour Act is timely, and this is because the current framework lags modern employment realities, particularly in sectors like banking, where technology and outsourcing have blurred traditional employment lines. Regulatory silence has effectively legitimised casualisation as a default model rather than an exception.

The Central Bank of Nigeria cannot afford to treat workforce issues as outside its mandate. Prudential stability is inseparable from labour stability. Regulators must begin to view excessive casualisation as a risk factor, just like liquidity mismatches or weak capital quality.

Recapitalisation Without Inclusion Is Incomplete

If recapitalisation is to succeed, it must be inclusive; therefore, the industry must witness the enforcement of career path frameworks for contract staff, limiting the proportion of outsourced core banking roles, and aligning capital reforms with employment protection. It also means recognising that labour insecurity ultimately feeds systemic fragility.

South Africa’s banking sector did not avoid consolidation, but it managed it alongside workforce safeguards and institutional continuity. Nigeria must do the same or risk building banks that look strong on paper but crack under economic pressure.

True Measure of Reform

Judging by the past reform in 2004-2005, it has shown that Nigeria’s banking recapitalisation will be judged not by the size of balance sheets, but by the resilience of the institutions it produces. As part of the recapitalisation target for more resilient banks capable of financing a $1 trillion economy, it demands banks that can think long-term, absorb shocks, finance infrastructure, and uphold trust. None of these goals is compatible with a workforce trapped in perpetual insecurity.

Casualisation is no longer a labour issue; it is a national economic risk. If mergers proceed without deliberate workforce stabilisation, Nigeria may end up with fewer banks, fewer jobs, weaker institutions, and a slower path to prosperity.

The lesson from South Africa is clear, as it shows that strong banks are built by strong people. Until Nigeria’s banking reforms fully embrace that truth and the missing pieces are addressed, recapitalisation will remain an unfinished project. and the $1 trillion economy, an elusive promise.

Blaise, a journalist and PR professional, writes from Lagos, can be reached via: [email protected]


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Security Forces Probe Use of Drones by Terrorists

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The military high command at the weekend said it has commenced a full investigation into the use of drones by terrorists to carry out attacks.

Security Forces Probe Use of Drones by Terrorists

This is part of ongoing efforts to end insurgency in the country.

Major-General Michael Onoja, director of Defence Media Operations (DDMO), , disclosed this in Abuja while briefing defence correspondents on the achievements of troops of the Armed Forces of Nigeria and other security agencies across various theatres of operation nationwide.

He said the investigation is being conducted in collaboration with other relevant security agencies to identify the sources of the drones and halt their deployment by non-state actors.

According to him, concrete actions are expected to emerge in the coming days or months, as agencies with the technical capacity to counter drone deployment have been fully engaged.

“We have reached an advanced stage in taking measures, in conjunction with other federal government agencies, to trace where these drones are coming from. I believe that in the next couple of days or months, concrete action will emerge on what we intend to do,” Onoja said.

In recent months, terrorists operating in the North East have increasingly deployed sophisticated drones in attacks on civilians and security personnel, raising concerns over the evolving tactics of insurgent groups.

The development has also generated questions among security experts and the public over how the drones are being sourced and the channels through which they enter the country.

Responding to allegations circulating on social media that soldiers manning checkpoints in Bauchi State were being compelled to remit weekly sums to their commanders, Onoja said the claims remained mere allegations.

He stressed that the military is a transparent institution and assured that investigations would be conducted if verifiable details were provided.

On the return of Nigerian refugees from Cameroon, Onoja said the development reflects the success of military operations in restoring security to affected communities.

“The military, in conjunction with the Federal Government, has done everything within its capacity to ensure the necessary security in those areas. The return of refugees is a clear measure of operational success,” he said.

On operational achievements, Onoja disclosed that within the month of January 2026 under review, troops across various theatres killed several terrorists, arrested 452 suspected terrorists, kidnappers and other criminal elements, rescued about 284 kidnapped victims, while 124 terrorists and their family members surrendered to troops.

He added that troops also recorded major successes against oil theft, recovering 210,300 litres of crude oil, 66,725 litres of diesel, 660 litres of kerosene and 5,000 litres of petrol.

In addition, 53 illegal refining sites were discovered and destroyed during the period under review.

Providing updates from various theatres, Onoja said that in the North East, troops under Joint Task Force Operation HADIN KAI sustained operational momentum by denying Boko Haram, Islamic State West Africa Province (ISWAP), and Jama’atu Ahlis Sunna Lidda’awati wal-Jihad terrorists freedom of action.

He said ground troops, working alongside the Air Component, hybrid forces and local security groups, conducted aggressive operations, neutralising terrorists, arresting informants and logistics suppliers, recovering weapons, and dismantling terrorist networks.

“During the month, troops conducted operations in Gwoza, Damboa, Mobbar, Askira Uba and Konduga Local Government Areas of Borno State. Similar operations were carried out in Michika and Damaturu LGAs of Adamawa and Yobe States, respectively. During these encounters, scores of terrorists were neutralised, 17 were arrested, and 12 kidnapped victims were rescued. Recovered weapons and suspects are in custody for further action,” he said.

In Plateau State, Onoja said troops of Operation ENDURING PEACE responded to distress calls on terrorist activities, conducting offensive operations across Plateau and parts of Kaduna State.

According to him, several extremists were neutralised during firefights, 86 other criminals were arrested, and 24 kidnapped victims rescued, while arms and ammunition were recovered.

In the South-South, Onoja said troops of Operation DELTA SAFE intensified operations against crude oil theft, sea piracy and militancy.

“They dismantled 53 illegal refining sites, arrested 81 oil thieves and other criminals, and recovered assorted arms and ammunition. Air reconnaissance missions also led to the interception and destruction of vessels involved in the illegal syphoning of petroleum products across the Niger Delta,” he said.

He added that troops of Operation UDO KA recorded notable gains across Abia, Anambra, Ebonyi, Enugu and Imo States, with over 80 militants surrendering, 72 arrests made, and 11 kidnapped victims rescued.

Eight Cameroonian nationals were also rescued during cross-border patrols along the Bakassi waterways, while a significant reduction in crime was recorded across the region.

Reaffirming the Armed Forces’ resolve to sustain pressure on criminal elements, Onoja said the military would continue to strengthen inter-agency collaboration and work closely with local communities to ensure lasting peace and stability.

He reiterated the Chief of Defence Staff’s mantra, “See something, say something,” urging Nigerians to provide timely and credible information to security agencies.

“With the continued support of the media and the Nigerian public, the Armed Forces of Nigeria remain confident of defeating all threats to national security,” he said.

 


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