E-Financial
Okere’s Six Cardinal sins Affecting ATM Accessibility in Nigeria

“Bauchi Deputy Governor Can’t Access Cash at ATMs”, the headlines screamed on July 1 2015. Apparently, there was no money in any of the three ATMs that the Deputy Governor tried, just to access N20k, according to a statement by the Permanent Secretary, Rabi’u Bello.
This is indeed a sad commentary for banks in Nigeria, especially against the backdrop of the recent NOI polls on Bank Financial Channels in the country, which revealed that ATMs were the most visible proceed of the banking sector reforms to Nigerians.
According to the survey, of all the bank channels, customers used ATMs 68% of the time compared to just 6% for Internet Banking and 6% for Point Of Sale terminals (PoS) respectively, with most customers using the ATMs more than once a week. The ATM has assumed great importance as the barometer of a bank’s brand as far as customers are concerned.
It is therefore difficult to phantom why banks have not taken advantage of this ubiquitous channel to enhance their brand value and gain customer loyalty.
Given that my company is an active player in the industry as a Value Added Reseller of Wincor-Nixdorf ATMs, I feel obligated to disclose my interest; but it is this same vantage position that affords me the insight to comment on this passionate issue bedeviling Nigeria’s bank customers.
In my view, the unavailability of Banks’ ATM are predicated on six cardinal sins namely; Suboptimal Support Strategy, Low Spread, Low Penetration, Old Systems, Dirty and Mutilated Currency notes, and Techies running the show instead of business savvy personnel.
The major culprit of ATM unavailability is the suboptimal support strategy of most banks. They are suboptimal because they usually fall on the sword of ‘penny wise and pound foolish’. Consider the following scenarios; a situation where by merely installing appropriate monitoring tools provided by the manufacturers, ATMs can be remotely diagnosed and most times proactively, before a fault occurs. In this situation the fault can be trapped and fixed before it occurs, or in the case where a fault has occurred, the engineer appears at the site with the appropriate spare part, rather than make two trips, one to diagnose and the second to carry the right spare part to fix the problem. By saving on the investment on the monitoring tool, the bank is losing much more on the opportunity cost of unearned fees and more importantly, on brand impairment.
Most banks opt out of weekend support for ATMs in order to save support money. This is akin to cutting down on cleaning at the cinemas at the weekends.
This is just so counter intuitive. During the week, the ATM infrastructure benefits from the widespread support from the branches where they are located.
The bank’s custodians ensure that the surround environment such as power and networks links are available, and any cash jam or out of service issue is quickly resolved or escalated to the support company.
It is during the weekend when that support structure is unavailable that ATM attendance is most required. And it is precisely this critical period that banks chooses not to support their ATMs in order to save cost.
What ostensibly happens is that the ATMs breakdown as they are opt to do, being mostly mechanical devices, and there is no opportunity for any call-out to repair them.
The ATM faults are piled up and reported en-block to the support company first thing on Monday morning, but they become overwhelmed because this bucks the trend of faults forecast under normal circumstances for which they would have been prepared.
Being saddled with a ton of faulty ATMs simultaneously is not normal and inadvertently results in shortages of ATM Spares and long wait times.
To compound issues, the banks typically do not make it easy for the support partners to have spares on hand by, insisting on maintenance payment in arrears.
Maintenance payments in advance will greatly help sufficient spares procurement and readiness to attend to faults on time.
Another ‘catch 22’ situation in the support strategy relates to access of the ATMs for maintenance purposes during the weekend, in the few cases where banks have signed for weekend support.
There is the dilemma of having the two people who each have an access key for the ATM, to both be on site, as the keys are simultaneously required to open the ATM from a security perspective.
Many of the custodians live very far from the ATMs which keys have been entrusted to them, and so there is an inherent wait time for them to make the long journey to the ATM to open it for the support personnel to have access for repairs, or even for cash loading in the case of a cash out.
It may be expedient to zone ATM keys to custodians who live close to the particular ATMs, or make adequate alternate arrangements.
The second cardinal sin is the poor distribution of ATMs across the country, with most of them concentrated around the 5,000 odd bank branches.
Going by the statistics of the CBN that there are 12,000 ATMs in Nigeria, and following the trend of at least two ATMs per branch, leaves only 2,000 ATMs to be distributed across all the other locations requiring cash dispensing in Nigeria.
Typically, ATMs should be liberally placed around high footfall areas such as Malls, Markets, Petrol Stations, etc. The realities of distributing only 2,000 ATMs across all these areas are quite stark, not enough to go round. Barely enough to provide two ATMs each, for our 774 Local Government Areas.
And this leads to the third cardinal sin, low penetration of ATMs where they exist. The story was told around Christmas of 2013, where the only ATMs that seemed to be working on the whole Gbagada axis were the couple at the Charlie Boy Bus stop.
Of course the queue had built up to the extent that faint hearted customers rather opted to go without cash than risk the possible consequences of a stampede.
The problem could be solved by providing appropriate number of ATMs per location based on a study of the queues.
If the intention is to keep the customers from crowding the banking halls, it seems to me a circular argument bickering about the ATM and support costs, because this has to be compared against the cost of a bigger branch and more tellers, with their attendant salaries and benefits should the customers be compelled to go into a branch for lack of adequate ATM channels.
The ATM penetration in Nigeria is about 11.4 ATMs per 100k adult population. Comparatively, Indonesia’s penetration of about 37 ATMs per 100k adult population is over three times that of Nigeria. South Africa has 60 ATMs per 100k adult population, while the UK has 124 ATMs per 100k adult population
The fourth cardinal sin is over-flogging the ATM well past its ‘use by’ date. Many senior bank officials will typically have their official cars changed after every four years (the ATMs are much less than half of the costs of the status cars of the banks’ middle management staff), yet even where statistics show that the cost of repair of a consistently failing old ATM is unsustainable and will be cheaper to replace, there is a deep reluctance to do so.
This could perhaps be because the support partners aren’t given the opportunity of slab pricing, where they charge a higher support premium for very old systems. In the end, every shortcut gradually catches up with us. The system is just not able to perform the function for which it was procured, and the customers bear the brunch.
The fifth cardinal sin is loading the ATM cassettes with currency notes not fit for that purpose. While it is understandable that it is not possible to always have crisp notes in the ATM, every effort should be made to sort and aerate the notes going into the ATM to ensure that that they are fit for purpose, and do not cause cash jams, which throw the ATM out of service, notwithstanding the amount of cash in it.
It is common knowledge that bank staff and their friends do somehow find crisp notes for ‘spraying’ at social functions at the weekends. These are the kind of notes that should be loaded into the ATMs and not the unfit ones that will quickly fill the ‘reject bin’ and render the ATM out of service.
The sixth cardinal sin which is not limited to banks, is the common mistake of promoting techies out of their area of competence and comfort to business managers.
Techies should have their own growth tracks and should aspire to the highest specialist positions where they can continue to usefully contribute to the organization. Having said so, I have seen techies who have imbibed deep management skills and made the cross from the technical line to the business line.
These are indeed rare breeds, whose background in both technology and business help them to make better managers. But having pure techies run important businesses such as ensuring that the over 76 million Nigerian bank customers consistently have ATM availability, and the managerial intricacies that this will demand, is not fair to them, nor to the customers.
In todays’ cashless Nigeria, e-Banking is going to be the key to the success or failure of a bank, based on her ability to retain customers. The need for this critical Division to be appropriately manned cannot be overemphasized.
If we get these right, then the deputy Governor, and indeed every bank customer will have the true benefit of the use of their ATM cards.
Austin Okere is the Founder of CWG Plc and Entrepreneur in Residence at CBS, New York.
E-Financial
Lawyers Sue CBN over One-Time BVN Phone Number Change

Incorporated Trustees of the Data Privacy Lawyers Association (DPLA), a group of legal experts and data privacy advocates and Etisang Solomon have filed a fundamental rights enforcement suit at the Federal High Court, Kaduna Judicial Division, against the Central Bank of Nigeria (CBN).

The suit, officially stamped by the court on April 8, 2026, seeks to nullify a CBN circular that restricts bank customers to a single lifetime amendment of phone numbers linked to their Bank Verification Numbers (BVN).
The circular titled “Addendum to the Revised Regulatory Framework for Bank Verification Number (BVN) Operations and Watchlist for the Nigerian Banking Industry,” was issued by the apex bank on March 12, 2026.
According to the provisions of clause (c) in that document, any amendment to phone numbers linked to a BVN shall be allowed only once, with the new provisions set to take effect from May 1, 2026.
Reacting to the CBN directive, legal experts and data privacy advocates argue that this timeline and the restriction itself violate multiple provisions of the 1999 constitution and the Nigeria Data Protection Act (NDPA).
They are seeking nine reliefs from the court, including declarations that the circular violates section 37 of the constitution regarding the right to privacy, Section 24(1)(e) and 34(1)(c) of the NDPA, along with orders nullifying the impugned clause, a perpetual injunction restraining the CBN from enforcing it, and a mandamus directing the CBN to review and amend the circular.
In an affidavit sworn on behalf of the applicants, Christopher Yange highlighted the practical dangers of the policy, noting that telecommunications providers frequently recycle, deactivate, or reassign numbers that have been lost or stolen.
He cited a report from the Foundation for Investigative Journalism (FIJ) to demonstrate that phone numbers are not static assets.
Furthermore, the legal experts and data privacy advocates also contend that if a customer’s number is compromised after their single permitted update, they would be permanently barred from correcting their financial records, leaving sensitive data such as transaction alerts and One-Time Passwords (OTPs) vulnerable to interception by third parties.
Olumide Babalola, Emmanuel Okpara, and Frank Ijege of Olumide Babalola LP, applicants’ counsel, in a detailed written address spanning over 12 pages, framed the case around three core legal issues.
They argued on the first issue that a phone number associated with a BVN transcends basic administrative data, serving instead as a vital conduit for financial security, including transaction notifications, OTPs, and authentication protocols.
To bolster this claim, they pointed to several legal precedents.
Among these was the 2021 Court of Appeal ruling in Digital Rights Lawyers Initiative v National Identity Management Commission (NIMC), which affirmed that constitutional privacy rights encompass the safeguarding of personal data.
Additionally, they referenced the 2025 decision in Omotayo versus Airtel Networks, where the Court of Appeal reiterated that the privacy of telecommunications and call records is protected under the constitution.
On the second issue,they argued that by permitting only a single update, the CBN essentially grants itself a permanent power of veto over a citizen’s right to correct their data, a move that directly contradicts the clear language of the law.
To support this claim, they referenced the 2024 High Court of Lagos ruling in Rebecca Temitope Bonje versus Guaranty Trust Bank Plc, which upheld the legal requirement for data precision and the right to rectification as mandated by the NDPA.
Concerning the third legal point, the applicants argued that the single-amendment restriction serves as a rigid, all-encompassing mandate.
They noted that it fails to consider valid circumstances like the loss or physical damage of a SIM card, switching service providers, the recycling of phone numbers, or moving to a new line for personal safety.
The legal team maintained that the apex bank could achieve its anti-fraud objectives through less restrictive measures, such as advanced identity checks, multi-factor authentication, or short-term account freezes for security verification, without compromising the fundamental rights of bank customers.
The affidavit further claims the CBN’s directive lacks good faith, citing a lack of public evidence or regulatory impact assessments.
It also highlights a failure to consult stakeholders across the banking, telecom, and data protection sectors, the absence of a structured appeal process for device loss or errors, and a general lack of alignment with the NDPA.
The lawsuit, pursues several key reliefs: a declaration that the circular is unconstitutional and breaches the NDPA; the nullification of clause (c) of the addendum; and a perpetual injunction against the phone number amendment limit.
Furthermore, it seeks a mandamus to compel the CBN to revise the circular in line with constitutional and data accuracy standards, alongside an order for the bank to implement a flexible and verifiable update framework.
E-Financial
Finance Minister Did not Admit Errors in New Tax Laws – PFPTRC

Presidential Fiscal Policy and Tax Reforms Committee (PFPTRC) has dismissed reports claiming that Taiwo Oyedele, minister of State for Finance, admitted errors in Nigeria’s new tax laws.

Taiwo Oyedele, minister of State for Finance,
In a statement posted on Sunday via Oyedele’s X handle, the committee described the reports as “misleading” and a misrepresentation of the minister’s comments.
“Our attention has been drawn to misleading media reports claiming that the Honourable Minister of State for Finance, Mr. Taiwo Oyedele has ‘finally admitted errors in the new tax laws.’
“These publications misrepresent the Minister’s statements, falsely alleging that he urged Nigerians to await the outcome of a ‘legislative probe’, a process that has long been concluded and the gazetted copies certified by the National Assembly published since early January 2026,” the statement said.
It warned that such narratives could distort public understanding of the reforms.
The committee said the minister, while speaking at a fireside chat during the Nigerian Bar Association Section on Legal Practice conference in Lagos, highlighted early gains from the tax reforms.
According to the statement, these include an increase in the number of informal businesses seeking registration with the Corporate Affairs Commission, as well as a rise in the number of registered taxpayers from about 10 million to over 100 million nationwide.
It attributed the outcomes to provisions in the new tax laws, including exemptions for small companies and low-income earners, as well as tax relief on essential goods and services.
“These impressive results stem from the robust design and progressive nature of the new laws,” the committee said, listing measures such as exemptions on food, education, healthcare, transportation and rent, as well as the introduction of a Tax Ombud to protect taxpayers’ rights.
The committee noted that Oyedele also acknowledged that no law is perfect and emphasised the need for continuous stakeholder engagement to address any gaps through future amendments.
“He, however, emphasized that no law is perfect. Therefore, ongoing stakeholder engagement is essential to identify and address any errors or gaps for appropriate legislative updates through Finance Bills as part of a continuous improvement process,” the statement said.
It urged the public to disregard what it described as sensational reports and rely on official sources for accurate information.
“We urge members of the public to disregard sensational headlines and twisted narratives and rely exclusively on official sources and credible media organisations for accurate information regarding the tax reform and other government policies,” the committee added.
E-Financial
Quest Merchant Bank Unveils New Brand Identity, Signalling Next Phase of Strategic Growth

Quest Merchant Bank Limited has unveiled its new brand identity, marking a significant step in the Bank’s ongoing evolution following its recent name change.

The refreshed identity reflects the Bank’s strategic direction as it deepens its role as a trusted partner to institutions and investors, providing insight-driven financial solutions and a disciplined approach to supporting long-term value creation.
With a strong legacy of execution and a deep understanding of key sectors, the Bank continues to differentiate itself through measured decision-making, strong risk management, and the ability to navigate increasingly complex market environments. The new identity brings these qualities into sharper focus, while signalling a renewed emphasis on growth, innovation, and relevance in a changing financial landscape.
Quest Merchant Bank remains focused on supporting clients across their growth journey, helping to unlock opportunities, structure transactions effectively, and provide the clarity required to make confident financial decisions in dynamic conditions.
Commenting on the development, the Ag. Managing Director/CEO, Afolabi Olorode, stated: “Our new brand identity represents an important step in our journey as Quest Merchant Bank. It reflects both who we are and where we are headed, an institution grounded in experience yet firmly focused on the future. As we continue to evolve, our priority remains to provide our clients with the clarity, confidence, and strategic support they need to achieve their long-term objectives.”
The refreshed identity will be progressively reflected across the Bank’s touchpoints, aligning its visual presence with its strategic ambition and ongoing investments in innovation, digital transformation, and service delivery.
Quest Merchant Bank remains focused on reinforcing its position as a leading merchant bank, trusted by institutions and investors to unlock value and deliver sustainable financial outcomes.
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