E-Financial
Okere’s Six Cardinal sins Affecting ATM Accessibility in Nigeria

“Bauchi Deputy Governor Can’t Access Cash at ATMs”, the headlines screamed on July 1 2015. Apparently, there was no money in any of the three ATMs that the Deputy Governor tried, just to access N20k, according to a statement by the Permanent Secretary, Rabi’u Bello.
This is indeed a sad commentary for banks in Nigeria, especially against the backdrop of the recent NOI polls on Bank Financial Channels in the country, which revealed that ATMs were the most visible proceed of the banking sector reforms to Nigerians.
According to the survey, of all the bank channels, customers used ATMs 68% of the time compared to just 6% for Internet Banking and 6% for Point Of Sale terminals (PoS) respectively, with most customers using the ATMs more than once a week. The ATM has assumed great importance as the barometer of a bank’s brand as far as customers are concerned.
It is therefore difficult to phantom why banks have not taken advantage of this ubiquitous channel to enhance their brand value and gain customer loyalty.
Given that my company is an active player in the industry as a Value Added Reseller of Wincor-Nixdorf ATMs, I feel obligated to disclose my interest; but it is this same vantage position that affords me the insight to comment on this passionate issue bedeviling Nigeria’s bank customers.
In my view, the unavailability of Banks’ ATM are predicated on six cardinal sins namely; Suboptimal Support Strategy, Low Spread, Low Penetration, Old Systems, Dirty and Mutilated Currency notes, and Techies running the show instead of business savvy personnel.
The major culprit of ATM unavailability is the suboptimal support strategy of most banks. They are suboptimal because they usually fall on the sword of ‘penny wise and pound foolish’. Consider the following scenarios; a situation where by merely installing appropriate monitoring tools provided by the manufacturers, ATMs can be remotely diagnosed and most times proactively, before a fault occurs. In this situation the fault can be trapped and fixed before it occurs, or in the case where a fault has occurred, the engineer appears at the site with the appropriate spare part, rather than make two trips, one to diagnose and the second to carry the right spare part to fix the problem. By saving on the investment on the monitoring tool, the bank is losing much more on the opportunity cost of unearned fees and more importantly, on brand impairment.
Most banks opt out of weekend support for ATMs in order to save support money. This is akin to cutting down on cleaning at the cinemas at the weekends.
This is just so counter intuitive. During the week, the ATM infrastructure benefits from the widespread support from the branches where they are located.
The bank’s custodians ensure that the surround environment such as power and networks links are available, and any cash jam or out of service issue is quickly resolved or escalated to the support company.
It is during the weekend when that support structure is unavailable that ATM attendance is most required. And it is precisely this critical period that banks chooses not to support their ATMs in order to save cost.
What ostensibly happens is that the ATMs breakdown as they are opt to do, being mostly mechanical devices, and there is no opportunity for any call-out to repair them.
The ATM faults are piled up and reported en-block to the support company first thing on Monday morning, but they become overwhelmed because this bucks the trend of faults forecast under normal circumstances for which they would have been prepared.
Being saddled with a ton of faulty ATMs simultaneously is not normal and inadvertently results in shortages of ATM Spares and long wait times.
To compound issues, the banks typically do not make it easy for the support partners to have spares on hand by, insisting on maintenance payment in arrears.
Maintenance payments in advance will greatly help sufficient spares procurement and readiness to attend to faults on time.
Another ‘catch 22’ situation in the support strategy relates to access of the ATMs for maintenance purposes during the weekend, in the few cases where banks have signed for weekend support.
There is the dilemma of having the two people who each have an access key for the ATM, to both be on site, as the keys are simultaneously required to open the ATM from a security perspective.
Many of the custodians live very far from the ATMs which keys have been entrusted to them, and so there is an inherent wait time for them to make the long journey to the ATM to open it for the support personnel to have access for repairs, or even for cash loading in the case of a cash out.
It may be expedient to zone ATM keys to custodians who live close to the particular ATMs, or make adequate alternate arrangements.
The second cardinal sin is the poor distribution of ATMs across the country, with most of them concentrated around the 5,000 odd bank branches.
Going by the statistics of the CBN that there are 12,000 ATMs in Nigeria, and following the trend of at least two ATMs per branch, leaves only 2,000 ATMs to be distributed across all the other locations requiring cash dispensing in Nigeria.
Typically, ATMs should be liberally placed around high footfall areas such as Malls, Markets, Petrol Stations, etc. The realities of distributing only 2,000 ATMs across all these areas are quite stark, not enough to go round. Barely enough to provide two ATMs each, for our 774 Local Government Areas.
And this leads to the third cardinal sin, low penetration of ATMs where they exist. The story was told around Christmas of 2013, where the only ATMs that seemed to be working on the whole Gbagada axis were the couple at the Charlie Boy Bus stop.
Of course the queue had built up to the extent that faint hearted customers rather opted to go without cash than risk the possible consequences of a stampede.
The problem could be solved by providing appropriate number of ATMs per location based on a study of the queues.
If the intention is to keep the customers from crowding the banking halls, it seems to me a circular argument bickering about the ATM and support costs, because this has to be compared against the cost of a bigger branch and more tellers, with their attendant salaries and benefits should the customers be compelled to go into a branch for lack of adequate ATM channels.
The ATM penetration in Nigeria is about 11.4 ATMs per 100k adult population. Comparatively, Indonesia’s penetration of about 37 ATMs per 100k adult population is over three times that of Nigeria. South Africa has 60 ATMs per 100k adult population, while the UK has 124 ATMs per 100k adult population
The fourth cardinal sin is over-flogging the ATM well past its ‘use by’ date. Many senior bank officials will typically have their official cars changed after every four years (the ATMs are much less than half of the costs of the status cars of the banks’ middle management staff), yet even where statistics show that the cost of repair of a consistently failing old ATM is unsustainable and will be cheaper to replace, there is a deep reluctance to do so.
This could perhaps be because the support partners aren’t given the opportunity of slab pricing, where they charge a higher support premium for very old systems. In the end, every shortcut gradually catches up with us. The system is just not able to perform the function for which it was procured, and the customers bear the brunch.
The fifth cardinal sin is loading the ATM cassettes with currency notes not fit for that purpose. While it is understandable that it is not possible to always have crisp notes in the ATM, every effort should be made to sort and aerate the notes going into the ATM to ensure that that they are fit for purpose, and do not cause cash jams, which throw the ATM out of service, notwithstanding the amount of cash in it.
It is common knowledge that bank staff and their friends do somehow find crisp notes for ‘spraying’ at social functions at the weekends. These are the kind of notes that should be loaded into the ATMs and not the unfit ones that will quickly fill the ‘reject bin’ and render the ATM out of service.
The sixth cardinal sin which is not limited to banks, is the common mistake of promoting techies out of their area of competence and comfort to business managers.
Techies should have their own growth tracks and should aspire to the highest specialist positions where they can continue to usefully contribute to the organization. Having said so, I have seen techies who have imbibed deep management skills and made the cross from the technical line to the business line.
These are indeed rare breeds, whose background in both technology and business help them to make better managers. But having pure techies run important businesses such as ensuring that the over 76 million Nigerian bank customers consistently have ATM availability, and the managerial intricacies that this will demand, is not fair to them, nor to the customers.
In todays’ cashless Nigeria, e-Banking is going to be the key to the success or failure of a bank, based on her ability to retain customers. The need for this critical Division to be appropriately manned cannot be overemphasized.
If we get these right, then the deputy Governor, and indeed every bank customer will have the true benefit of the use of their ATM cards.
Austin Okere is the Founder of CWG Plc and Entrepreneur in Residence at CBS, New York.
E-Financial
IFC, NGX Group Unveil Nigeria Gender Programme

The International Finance Corporation, Nigerian Exchange Group, and the Lagos Chamber of Commerce and Industry have unveiled the Nigeria Gender Country Programme at a high-level virtual CEO Roundtable convened to advance private sector action on gender equality and inclusive economic growth.

The session brought together chief executives and senior business leaders from NGX-listed companies, IFC client organisations, and LCCI member companies to introduce the programme’s strategic framework, align stakeholders around a shared agenda, and mobilise support ahead of its formal launch.
The NGCP builds on the momentum of Nigeria2Equal and other initiatives that have advanced workplace inclusion, women’s leadership, entrepreneurship, and sustainable finance across Nigeria’s private sector. Designed as a more integrated and collaborative platform, the programme seeks to scale impact through coordinated action among development institutions, business leaders, regulators, and the organised private sector.
Anchored on three strategic priorities, the programme aims to increase women’s representation in leadership, improve access to quality employment, and expand access to productive assets, including finance, technology, and markets, for women and women-led businesses.
Delivering the keynote address, the Director-General of the Securities and Exchange Commission, Emomotimi Agama, underscored the private sector’s critical role in accelerating gender-inclusive growth.
“Gender inclusion is fundamentally an economic growth imperative. Closing gender gaps can unlock billions of dollars in value for Nigeria while strengthening business performance and national competitiveness. We must therefore move beyond viewing inclusion as a corporate social responsibility initiative or compliance exercise and instead recognise it as a strategic driver of productivity, innovation, and sustainable economic growth,” he said.
Commenting on the initiative, Group Managing Director/Chief Executive Officer of NGX Group, Temi Popoola, described the NGCP as a strategic platform for scaling women’s economic participation through stronger collaboration among the private sector, development institutions, and market stakeholders.
“The Nigeria Gender Country Programme presents a significant opportunity to deepen impact and accelerate progress across corporate Nigeria. By expanding women’s access to leadership opportunities, quality employment, finance, technology, and markets, we can unlock substantial economic value while building a more competitive, inclusive, and resilient private sector.
“At NGX Group, we believe the capital market has a critical role to play in advancing these outcomes through stronger governance, transparency, and stakeholder engagement,” he said.
Also speaking at the session, IFC Head of Office in Lagos, Christian Mulamula, highlighted the strong business case for gender inclusion.
“Closing the gender gap is one of the most significant opportunities to strengthen competitiveness and productivity. Across Africa, gender inequality is estimated to cost up to $2.5tn.
“Through the Nigeria Gender Country Program, IFC is working with the private sector to expand women’s leadership, improve access to better jobs, and increase opportunities for women-led businesses. Building on Nigeria2Equal, this initiative focuses on practical, measurable solutions that help businesses grow while advancing inclusive growth,” he said.
In her remarks, Director-General of LCCI, Chinyere Almona, noted that the programme’s success would depend on leadership accountability and sustained commitment from business leaders, particularly in embedding gender inclusion into organisational strategy and execution.
The partners are expected to formally launch the Nigeria Gender Country Programme at a physical event scheduled for 9 July 2026, where stakeholders will further advance implementation of the programme’s strategic priorities.
E-Financial
Ecobank Raises Record $450m in Nature Bond for Africa’s Biodiversity

Ecobank Group has broken new ground in sustainable finance with the launch of the world’s first International Capital Market Association (ICMA) commercial bank-issued Nature Bond on the London Stock Exchange, raising $450 million to channel capital into biodiversity conservation, sustainable agriculture and water infrastructure across Africa.

The landmark transaction, which attracted overwhelming investor demand and earned the highest sustainability quality rating from Moody’s, is being hailed as a major milestone in efforts to close Africa’s nature-finance gap and mobilise private capital for environmental resilience.
The bond, which was oversubscribed nearly four times, creates a new mechanism for international and African investors to finance the protection of the continent’s natural capital through the communities, farmers and businesses that depend on it.
Africa hosts 25 percent of global biodiversity and is home to some of the world’s most important ecological assets, including vast tracts of arable land, tropical forests, freshwater ecosystems and wildlife habitats.
Yet despite its ecological significance, the continent attracts less than three percent of global nature finance, according to industry estimates.
Ecobank’s Nature Bond is designed to address this imbalance by directing capital into sectors where environmental outcomes and economic livelihoods are deeply interconnected.
Unlike traditional conservation financing vehicles that often focus on protected areas and environmental projects, the Nature Bond channels funding directly into the real economy.
The proceeds will support smallholder farmers adopting sustainable agricultural practices, agribusinesses operating verified deforestation-free supply chains, and water infrastructure projects that safeguard freshwater ecosystems relied upon by millions of people.
The initiative will span 24 African markets, with significant deployment planned in biodiversity-priority countries including Côte d’Ivoire, Burkina Faso and Ghana.
According to Ecobank, 81 percent of the eligible lending portfolio will be directed to countries where agricultural land-use change remains the primary driver of biodiversity loss. This approach is intended to ensure that financing reaches areas where environmental intervention can generate the greatest impact.
Nature Bonds represent one of the newest categories within sustainable finance.
Under ICMA’s nature bond framework, proceeds must be used specifically to support nature-positive outcomes, including biodiversity conservation, sustainable agriculture, land restoration and water ecosystem protection.
The designation differs from conventional green bonds, which often support a broader range of environmental objectives.
By contrast, Nature Bonds are designed to target activities directly linked to preserving and restoring natural ecosystems.
For Ecobank, the transaction represents the culmination of several years of investment in sustainability governance, environmental risk management and impact measurement frameworks.
The bank said every eligible loan financed through the bond will be subject to seven independently verified sustainability conditions, supported by monitoring systems that include deforestation screening, supply-chain traceability requirements and ongoing environmental performance assessments.
These safeguards were instrumental in securing Moody’s highest possible Sustainability Quality Score (SQS1 Excellent), providing investors with confidence that the proceeds will generate measurable environmental outcomes.
The $450 million issuance attracted orders worth more than $1.36 billion, representing 3.9 times the original target size.
The strong demand enabled Ecobank to increase the deal size by $100 million while simultaneously tightening pricing by 50 basis points, a rare achievement in sustainable finance markets and a reflection of growing investor interest in credible nature-based investment opportunities.
The transaction drew participation from both African and international institutional investors, underscoring Ecobank’s unique position as a pan-African financial institution capable of bridging global capital markets with local development priorities.
Jeremy Awori, group chief executive officer of Ecobank Transnational Incorporated, described the transaction as a defining moment not only for the bank but also for Africa’s sustainable finance landscape.
“This transaction is a defining moment for African sustainable finance. Investors did not just support this bond. They demanded more of it, allowing us to increase the size and tighten pricing,” Awori said.
He noted that Ecobank had spent four years building the governance systems, accountability structures and operational frameworks required to make nature finance both credible and scalable across African markets.
“We are not a bank that simply labels bonds,” he said. “This bond is ultimately about the farmers, cooperatives and communities whose livelihoods depend on healthy ecosystems.”
Rachael Antwi, Ecobank’s group head of sustainability and environmental and social risk management, said the future of nature finance on the continent would depend on practical models that connect environmental objectives with real economic activity.
“Nature finance will only scale in Africa if it is practical, measurable and connected to the real economy. This bond is designed to do that by linking international capital to eligible lending for sustainable agriculture and water infrastructure across 24 countries,” she added.
Antwi added that the framework reflects the systems and standards Ecobank has developed to ensure environmental sustainability and economic development can advance together.
The launch is expected to strengthen Africa’s position within the rapidly expanding global sustainable finance market, which is increasingly looking beyond climate mitigation to address biodiversity loss and ecosystem degradation.
E-Financial
NPS, New Payment Infrastructure Hits 153,000 Transactions in Pilot Phase

Nigeria’s National Payment Stack (NPS) processed 153,000 transactions during its pilot phase, moving closer to a full rollout.

Pic credit…..manifieldsolicitors.com
This next-generation payment infrastructure aims to unify banks, fintechs, mobile money operators, and other financial institutions on a single payment rail.
Premier Oiwoh, managing director and CEO, Nigeria Inter-Bank Settlement System (NIBSS), announced this milestone at the launch of the Nigeria Payments System Vision (PSV) 2028 in Abuja.
According to Oiwoh, the National Payment Stack recently recorded its highest transaction volume during testing and is now awaiting final approval before it can be formally launched.
“We’ve started a control pilot transaction on the National Payment Stack. I’m very happy to announce that last night we had the highest level of transactions at 153,000 on the National Payment Stack. So, I’m awaiting the Governor’s nod to put it up formally,” he said.
According to him, the pilot exercise has already provided a strong indication of what the system can handle once it is fully deployed across the financial sector.
The project is part of the broader reforms under the Nigeria Payments System Vision 2028, introduced by the Central Bank of Nigeria (CBN) to modernise payment services and strengthen the country’s digital economy.
At the Abuja event, stakeholders stressed that building the technology alone will not guarantee success.
They said the real challenge lies in how effectively the system is implemented, how affordable it becomes for users, and how far it reaches people who are still outside formal banking services.
Oiwoh noted that the human and operational side of the reform is just as important as the technical design.
“In reality, technology is only a fraction of what determines success. The bigger part is execution. Without proper implementation, even the best system will not achieve its purpose. A significant number of Nigerians are still not part of the formal financial system,” he said.
He also expressed support for a pricing structure that would make digital payments cheaper or even free, arguing that reducing transaction costs could encourage wider participation in electronic banking and fintech services.
“I personally believe transfer charges should be eliminated or reduced to zero on financial applications. Payment services should be accessible without fees where possible,” he said.
The NPS is expected to significantly improve how financial transactions are processed in Nigeria by allowing different financial institutions to communicate and settle payments more seamlessly.
This interoperability is expected to reduce delays, lower friction in transactions, and improve the overall customer experience.
It is also expected to enhance transaction speed and strengthen the reliability of digital payments, particularly as more Nigerians continue to shift toward cashless and mobile-based financial services.
Industry players at the event said the pilot results demonstrate that the system is capable of handling large volumes of transactions and can be scaled up without major disruptions when fully launched.
They added that the platform could support innovation in the financial sector by creating a more connected and efficient payment environment for businesses, startups, and consumers.
However, discussions at the event also reflected concerns about cost and sustainability.
While there is growing pressure to reduce transaction fees, operators warned that pricing must still allow payment service providers to remain viable in the long term.
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