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Operators, Customers Play Hide and Seek Over Mobile Money

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Photo credit: edited MTN Mobile Money advert
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Mobile money services touted as the next big thing in e-payments eco-system, is still at an all time low in the country no thanks to seeming sluggish rollout, Nigeria CommunicationsWeek investigations have shown.

Experts in the e-payment industry have lamented the hide and seek nature in which operators are going about the roll out of the services said to hold as much as N1.13trillion potentials by 2015.

Ms. Henrietta Bankole-Olusina, head, Payment and Mobility Practice, Accenture Nigeria,  decried  the delay by operators to launch the service and the reluctance of customers to buy into it.

According to her no significant adoption of mobile payment services had occurred in the country, despite  the Central Bank of Nigeria’s licensing of over 20 mobile payments service providers.

She said while operators were waiting for customers’ buy-in before service roll-out, prospective mobile money users were also waiting for service roll-out before buy-in.

As such, she said mobile money transactions had remained low in the country, while only four of the 20 licensed Mobile Payment Operators had interoperability.

Bankole-Olusina said there was an opportunity to grow the use of mobile to meet the requirements of all stakeholders in the mobile payment landscape in Nigeria in support of the cash-less initiative.

Emmanuel Okoegwale, principal associate, MobileMoneyAfrica stated that: “In a normal mobilemoney setting, agency activation precedes customer sign- up but we are seeing the opposite.”
“Around Africa, MobileMoney is moving from alternative channel to becoming main channel of providing basic financial services and payments services for the banked and unbanked. Adoption is growing at exponential rate in East Africa and some parts of Southern Africa but we are yet to see that in Nigeria.”

Way Out
But she insisted that the success of mobile payment in the country would not be based on only technology or connectivity, but on the business model.

Bankole-Olusina identified the country’s mobile money industry’s challenges to include lack of interoperability; fragmentation of the mobile payment market; duplication of infrastructure and processes; large un-banked population and unprofitable rural expansion; and lack of proper loyalty programmes.

She, however, said all hope was not lost in that there were opportunities in the face of the challenges.

The opportunities, according to her, include new business models for profitable rural expansion; mobile channel strategy; and loyalty/reward programmes, among others.

“Although the use of cash will not disappear, mobile payment service providers in Nigeria need to focus on distinct areas of innovation, such as ultra-convenient banking, digital commerce, new markets/segments, and new business and operating models,” Bankole-Olusina said.

She predicted that the consolidation of existing licensed players as a result of competition was a possibility in the nearest future.

She said, “We expect that the potential size of the Nigerian mobility market should attract further competition from external global players/operators. Competition will ultimately drive down service costs, increased innovation and convenience for customers and establish mobility as key cash-less channel.

“The CBN/regulators must continue to encourage mobility by providing an enabling, trusted and secure environment for mobile payment.”


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E-Financial

Sterling Bank, Water.org, Sterling One Foundation Partner on WASH Loan for Millions

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Sterling Bank, in partnership with nonprofit Water.org and Sterling One Foundation, has launched the Sterling WASH Business Loan to empower WASH businesses and scale sustainable access to safe water and sanitation for millions of Nigerians.

Sterling Bank, Water.org, Sterling One Foundation Partner on WASH Loan for Millions

L-R: Gilbert Okpono, Snr. Partnership Account Manager, Water.org; Engr. Mukhtaar Temitope Tijani, Managing Director, Lagos State Water Corporation; Mrs. Olapeju Ibekwe, CEO, Sterling One Foundation; Akporee Idenedo, Divisional Head Commercial Banking, Sterling Bank, at the Sterling Bank Water Credit Proposition held in Lagos recently.

The catalytic financing solution addresses daily struggles with clean water and safe sanitation, which impact health, livelihoods, and well-being, while strengthening delivery systems for WASH solutions.

Launched on Monday, November 24, 2025, at The Wheatbaker Hotel, Ikoyi, Lagos, the initiative signals a shared commitment to tackling one of Nigeria’s most pressing development challenges.

Abubakar Suleiman, Managing Director of Sterling Bank, said sustainable development hinges on collaboration and targeted investment in frontline businesses and people.

“By providing accessible financing to entrepreneurs in this critical social sector, we ensure progress reaches communities that need it most. This product aligns with our HEART strategy and commitment to improving quality of life through impact-driven initiatives,” Suleiman stated.

Gilbert Okpono, Nigeria Senior Partnership Account Manager at Water.org, stressed the transformative power of financing WASH businesses.

“Financial inclusion is critical to solving the global water and sanitation crisis. By expanding access to affordable financing, we enable households and WASH entrepreneurs to improve services, reach more communities, and transform lives,” Okpono said.

He added that the partnership reflects a belief in rippling benefits across health, education, and economic opportunity, marking a major step toward sustainable scaling.

The loan supports WASH entrepreneurs, small business owners, and community service providers with flexible financing to expand operations, boost health, livelihoods, and educational outcomes.

Olapeju Ibekwe, CEO of Sterling One Foundation, linked the initiative to the foundation’s mission of catalysing lasting social impact across Africa.

“Our Foundation catalyses initiatives that deliver real, lasting change. Access to safe water and sanitation is one of the most powerful investments in community well-being. We are proud to partner with Water.org and Sterling Bank for inclusive, scalable, and sustainable solutions,” Ibekwe affirmed.

The launch event gathered development partners, WASH entrepreneurs, media, policymakers, and community organisations to discuss coordinated financing, supportive policies, and market-driven solutions to close Nigeria’s WASH access gap.

Interested beneficiaries can visit the initiative’s website for more details.


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Access Holdings Shareholders Approved to Raise N40bn Capital Through Private Placement

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Access Holdings Plc has received the approval of its shareholders to raise additional capital of up to N40 billion or such other amount or their equivalent in foreign currencies, via private placement.

The shareholders gave the approval as part of the special resolutions at Access Holdings Plc Extraordinary General Meeting (EGM) held on Thursday December 18.

In a notice to the Nigerian Exchange Limited (NGX), Access Holdings said the new ordinary shares created in connection with the private placement, will be allotted at a price of N20.25 to one or more investors in such tranches and on such terms and conditions as shall be determined by the Board.

Access Holdings Plc Board of Directors is authorised to consider, negotiate, approve, and finalise the list of potential private placement investors; determine the structure, valuation, modalities, and timeline for the private placement.

The Board was also authorised to consider, negotiate, approve and finalise the list of potential private placement investors; determine the structure, valuation, modalities and timeline for the private placement.

The shareholders also approved for the issued share capital of Access Holdings Plc to be increased from N26 658 billion to N27.646 billion by the creation and addition of 1,975,308,641 ordinary shares of 50 kobo each ranking pari-passu with the existing ordinary shares of the Company.


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Customs Slam 3 Percent Surcharge on Banks over Delayed Revenue Remittance

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Nigeria Customs Service (NCS) has imposed a three per cent surcharge on Deposit Money Banks (DMBs) over delays in the remittance of Customs revenue by designated banks.

Customs Slam 3 Percent Surcharge on Banks over Delayed Revenue Remittance

The development was disclosed by Abdullahi Maiwada, national public relations officer of the Service,  in a statement titled “Nigeria Customs Service Commences Enforcement of Penalties Against Designated Banks for Delayed Remittance of Customs Revenue.”

The agency stated that delays in remitting collected Customs revenue constitute a breach of remittance obligations and negatively impact the efficiency, transparency and integrity of government revenue administration.

Maiwada explained that any Designated Bank that fails to remit collected Customs revenue within the prescribed period will be liable to penalty interest, adding that affected banks will receive formal notifications detailing the delayed amount, applicable penalty and the timeline for settlement.

“The NCS has noted instances of delayed remittance of Customs revenue by some Designated Banks following reconciliation of collections processed through the B’Odogwu platform. Such delays constitute a breach of remittance obligations and negatively impact the efficiency, transparency and integrity of government revenue administration.

“In line with the provisions of the Service Level Agreement (SLA) executed between the Nigeria Customs Service and Designated Banks, the Service hereby notifies stakeholders of the commencement of enforcement actions against banks found to be in default of agreed remittance timelines.

“Accordingly, any Designated Bank that fails to remit collected Customs revenue within the prescribed period shall be liable to penalty interest calculated at three per cent above the prevailing Nigerian Interbank Offered Rate for the duration of the delay. Affected banks will receive formal notifications indicating the delayed amount, applicable penalty and the timeline for settlement.”

Maiwada further advised Designated Banks to strengthen their internal controls, ensure strict adherence to remittance timelines and comply fully with the provisions of the SLA.

He reiterated that the Service remains committed to enforcing accountability, safeguarding government revenue and promoting a transparent and predictable financial system in support of national economic development.

“The Service further notes that persistent or repeated non-compliance with the terms of the SLA may attract additional sanctions, including regulatory and administrative measures, as provided under the Agreement and relevant laws guiding Customs revenue collection.

“The NCS reiterates that prompt, accurate and complete remittance of Customs revenue is a fundamental obligation of Designated Banks. Any payment of collected revenue into unauthorised accounts, whether deliberate or erroneous, will be treated as a serious violation and addressed in accordance with the SLA and applicable legal frameworks.

“Designated Banks are therefore advised to strengthen internal controls, ensure strict adherence to remittance timelines and comply fully with the provisions of the SLA. The Service remains committed to enforcing accountability, safeguarding government revenue and promoting a transparent and predictable financial system in support of national economic development,” he added.


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