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Operators Should be Transparent on Call Charges — Nwokike

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Nnamdi Nwokike,  executive secretary, West Africa Telecommunicat
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Nnamdi Nwokike is executive secretary, West Africa Telecommunication Regulators Assembly (Watra), an assembly of the sub–regional regulators.
A multi-tasker and a start up expert, he has varied experiences traversing economic consultancies, marketing and customer relationship management and has worked in various capacities in various places including Multiver Systems Limited, the consulting outfit that worked on the setting up of the National Planning Commission.
Nwokike made significant contribution in the fast moving consumer group industry (FMCG) while working with AG Leventis Group and Seven Up Bottling Co PLC.
Between 1987 and 2001, Nwokike worked with Nigerian Breweries Plc, first as a district sales manger, then, appointed pioneer customer service training manager in 1994.
In 1996 promoted to area sales manger Lagos, supervising a turnover of over N4billion which represented the highest contribution to the company’s performance.
He joined Nigeria Communication Commission (NCC) as a unit head officer, Consumer Affairs Bureau in 2001 and created consumer education and protection that culminated in the setting up of Telecoms Consumer Parliament in Nigeria.
With over 15 years experience in the industry, he became the head of business development in 2005, where he managed the implementation of various telecommunication projects including Nettel @ Africa, spectrum monitoring and management system.
He told Chris Alu in Abuja of efforts of the assembly in harmonizing policies in the sub-region

Watra in the Sub-Region
Watra), is an assembly of the sub–regional regulators, I mean all the ICT regulators in West Africa are members of the assembly. They came together in 2002 to form the assembly as a regional regulatory platform, where regulators can meet and discuss issues bordering on harmonization of policies. We also work towards harmonizing regulatory policies and services such as issues of roaming, seamless connectivity within the West African sub- region as well as working as at sub-regional level towards having effective and affordable ICT services.
Cross Border Connectivity
It is worthwhile calling to have cross border connectivity. I must say that the West African sub-region is not as big as United State of America including Canada in North America, if you are calling anywhere in Florida from Canada, its like a trunk call. Having such is our desire.  It is our desire is to have fibre running from Nigeria all the way to Senegal down to Mauritania, so that we can have similar activities, it is a double opportunity and as I speak, there is connectivity from Nigeria running all the way to Ghana and there are different initiatives. We have several initiatives, there is one by Ecowas in the sub-region and there are other private initiatives being undertaken, so it is a laudable project even Nigerian regulator, Nigerian Communications Commission (NCC) is also advocating for fibre across borders so that we can have a borderless ICT environment.
Consumer Advocacy
Well, to start with in my personal capacity, I started working in telecommunication through management of consumer affairs of the regulator in Nigeria. So, I have that passion, there is this in-depth passion for me to ensure that consumer has a voice in the skim of things. Having said that, I know that there is an advocacy group that is based in Cotonou, the Open Society Initiative in West Africa (Osiwa) that is trying to coordinate all the consumer activity groups within the Africa region so that they can come together and address consumer issues. I must say that it has not really been as robust as it ought to be, one of the problems or challenges they face in consumer advocacy is the issue of funding, most of these groups do not have direct funding to be able to galvanize and harness all the opportunities, but they are doing their best. We haven’t really been able to see them come up with platform where consumer interest would become a key issue within the sub region but individually, all the regulators within the sub-region have one form of consumer advocacy programme or the other, of course  you know that Nigeria have a very robust one. We have facilitated such in some countries like Gambia, Sierra Leone and Cote’d Voire to come and learn the Nigerian experience, and they are trying to replicate it which is a good development.
Regulatory Standard in West Africa
The regulatory environment in Nigeria is bright; Nigeria regulator is the foremost regulator in Africa not just in West Africa. Nigeria regulator has done well, within the last 10 years, they have set a pace in a way that if you compare the Nigeria regulator with European or American regulators, it would be at par. NCC is almost ahead of many regulators in the world, and we have also a very good regulatory environment in the sub- region, one thing we are very happy about is that all the fifteen countries in the sub- region today have independent regulators agency. The last to come up was Guinea and Benin Republic, we are very happy about that, therefore it is going to make a more pro active regulatory environment in this sub- region and Watra is very happy about it. Having said that, there are other challenges facing all the regulators, one key issues  is the issues of quality of services, we haven’t been really able to achieve quality of service to the point that consumer can go to sleep and boast of getting value for  their money. We are  not really happy about it and its something that we are battling with, and we are hopping that, with all the infrastructural challenges, if we are able to over come that, we will beat our chest to have a very good ICT environment comparable to anywhere in the world.
Low Broadband Penetration
Yes, internet penetration is low in the whole of the African continent and even more pathetic for us in West Africa. One reason why internet penetration is low is basically because of the high cost of bandwidth, and that has been a very big problem, but we are seeing some light in the horizon.  I predict that in the next 18 months, West Africa is going to see a revolution in internet access and penetration, in the sense that there are several initiative been put by operators to ensure that we have internet connectivity that would be seamless and affordable. Initiatives such as on the sub marine level, MainOne cable, Glo1cable, WACS, are on ground right now and as soon as they take off, we would have cheaper access towards getting enough and cheaper bandwidth, because bandwidth is like petrol for internet, if the bandwidth is affordable then internet penetration will be increased as well as telephony.  Nigeria has implemented a technological neutral regulation that has resulted in huge growth of GSM and CDMA based services and made diverse services available, with operators providing services from different points thereby providing choices for Nigeria consumer and wireless services delivery. Not only in mobile sector, but also in fixed wireless space. 
NCC is making effort to improve on connectivity through programmes such as the Wire Nigeria Initiative, to ensure that the country is fully connected with optics fiber cable an initiative said to have become very successful and the operators have made substantial inroad progress in connecting several cities across the country with fiber cable facilities.
Nigeria is shifting regulatory emphasis from licensing of operators to monitoring and improving quality of services and also attending to the needs of the consumers on issues of quality of services, affordability and other necessities that will become the focus of regulation in line with the dynamics of the market. We are also trying to refocus on this, in terms of structural repositioning of the regulators to delivers a good result within the ambit of time. 
Current Undersea Cable Initiatives
The issued of Infrastructure and services are different and in terms of infrastructure, I am happy with the initiatives of Glo 1 and MainOne. If these projects become live then it would facilitate a lot of services in the sub-region such that internet and telephony services will be affordable and of good quality. I wish that they move faster in their operation because the market is there, people have identified that the west African sub region is a  buoyant place that has the market for such business. I want to use this opportunity to emphasis that roaming services is a lucrative business, it is not a P.R. service to consumers, when you roam it would increase the number of sub-services that would go on to your network.
Zain came up with one network but I still have issues on how the network work, because the charges are not clearly transparent as they should be, MTN also has there regional collective network, which they are working on, Orange is another group that is also doing something about that. But it is something that they must do transparently, for instance, if I am using a Zain network and I move from here to Ghana, the charges are different and not really commensurable in the advertisement that we see they carry out. I expect them to come out transparently, so that consumers would know exactly how the one network works and believe in it, so that it would have the kind of integrity desirous of such level of services.
The business of telecom in Cape Verde a small country is worthy of emulation, they have invested a lot in infrastructure. It is one country with seamless network, there infrastructure is quite robust, but beside that every other country has there own challenges, the issue of quality services is general.
Challenges Facing Watra
For us in Watra, we don’t have all the enablement to pursue our objective, one of our key objectives is harmonization, another one is capacity building, these issues are things that borders on funding. Watra is not funded the way it should be, that would give us the edge to propagate and promote all our activities, but we are working toward that and we are working on several collaborations. A Memorandum of Understanding is set to be signed between Watra and Ecowas, the MoU would involve some level of funding and partnership between the two agencies. We are also collaborating with the German technical corporation, USAid, and these are our international partners, who are assisting us in one way or the other to help us promote the projects that we have in Watra. But, by and large we are forging ahead and the feature is quite bright for the assembly.

 


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General News

IHS Nigeria, United Nations Global Compact Host High-Level Dialogue on Sustainability and Greener Business Practices in Nigeria

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L-r: Group Head, Climate and Finance Sustainability, Bank of Industry, Lanre Babalola, General Manager, Regulatory Affairs, MTN Group, Oyeronke Oyetunde, Head of programmmes, UN Global Compact Network Nigeria, Gloria Okorie (Moderator), Director, Sustainability, IHS Nigeria, Titilope Oguntuga, Head, Corporate Sustainability and Responsibility Wema Bank, Abimbola Agbejule after their panel session on Collaborative Strategies for Greener Business Practices, Innovation and Sustainable Development at a private sector dialogue on Environmental Stewardship organised by the United Nation Global Compact Network Nigeria in Partnership with IHS Nigeria, in commemoration of 2025 World Environment Day.
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IHS Nigeria, in collaboration with the United Nations Global Compact Network Nigeria, hosted a high-level private sector dialogue themed “Collaborative Strategies for Greener Business Practices, Innovation and Sustainable Development”.

The event, held in Lagos, brought together key players from different sectors including finance, law, telecommunications, biodiversity, and corporate sustainability to explore actionable pathways to achieve meaningful environmental stewardship in Nigeria.

The panel session offered bold perspectives on integrating sustainability into business frameworks across different sectors, whilst dispelling myths, and highlighting opportunities for organizations, and calling for collective action from all players within the business value chain.

Delivering a keynote address, Titilope Oguntuga, Director, Sustainability at IHS Nigeria, emphasized the urgency of environmental consciousness: “Sustainability is not a destination — it’s a collective journey.

“It requires courage to transform, vision to lead, and collaboration to scale. Nigeria stands at a crossroads. We can either be overwhelmed by the risks or rise to become a beacon of green innovation and inclusive growth in Africa. The choice is ours — and the time is now.”

Sylvie Josel, Lead, Biodiversity and Nature-Based Solutions at the United Nations Global Compact, joined virtually from New York and spotlighted nature as a strategic asset:

“Nature must no longer be treated as an afterthought. It underpins everything, from human rights to supply chains. Embedding biodiversity into a company’s core strategy isn’t just a risk mitigation measure; it’s a smart, future-forward business imperative”.

Lanre Babalola, Group Head, Climate Finance and Sustainability at the Bank of Industry (BOI), provided insights into how BOI is funding sustainable ventures and driving innovation: “We look beyond profitability; we look at environmental and social impact. Whether it’s plastic roads, biogas, or solar transitions, we support businesses that are not only bankable but capable of reshaping the future.”

From the legal perspective, Oyeronke Oyetunde, General Manager, Regulatory Affairs, MTN Group, drew attention to the regulatory challenges hindering sustainability adoption: “Our legal frameworks are trailing behind today’s sustainability realities. We need forward-thinking laws, reduced regulatory silos, and incentives that reward the right behavior. Sustainability can’t thrive where enforcement is weak, and taxation is excessive.”

Abimbola Agbejule, Head, Corporate Sustainability and Responsibility at Wema bank, spoke passionately about inclusiveness in sustainable development: “You don’t need to start big to make impact. MSMEs make up a huge part of our economy. Sustainability should be embedded in their day-to-day activities, and we must democratize access to knowledge, tools, and partnerships.”

The session was moderated by Gloria Okorie, Head of Programs at the United Nations Global Impact Center.

The event closed with a resounding call to action for stronger legal frameworks, deeper collaborations, and inclusive capacity building across sectors. The event further reinforces IHS Nigeria’s position as a leader in corporate sustainability and innovation in Nigeria.

“At IHS Nigeria, we recognize that true progress happens when sustainability is not an obligation, but a culture, lived every day, across every unit,” Titilope Oguntuga added.

Through initiatives like this dialogue, IHS Nigeria and its partners continue to champion solutions that protect the planet, empower people, and ensure long-term business viability.


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Bridging the Digital Divide: Over 700 Young Africans Empowered by Paradigm Initiative

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Paradigm Initiative (PIN), a leading digital rights and inclusion nonprofit, has revealed in its 2024 Annual Impact Report that over 707 young individuals across 11 African countries have been empowered through its flagship LIFE Legacy Programme.

The initiative delivers training in life skills, ICT, financial literacy, and entrepreneurship—transforming underserved communities across the continent.

In 2024, the LIFE Legacy Programme ran 25 training cohorts across Cameroon, DRC, Ghana, Kenya, Senegal, South Sudan, Liberia, Uganda, Tanzania, Zambia, and Zimbabwe. In Senegal, 60 laptops were distributed to local partners, while digital literacy programmes were launched in schools in Cameroon and Tanzania through the LIFE@School initiative.

PIN advanced its advocacy by supporting 29 legal cases in Ghana, Kenya, and Nigeria. A notable success was the landmark judgment in Molehin v. UBA, where the bank was found guilty of violating data privacy laws.

PIN’s research and media efforts made powerful waves. The Londa digital rights report, covering 26 countries, was downloaded 8,457 times. Its fourth short film, Undersight, recorded nearly one million views on YouTube. PIN also developed an AI strategy report with TrustLaw and collaborated with the Centre for Democratic Technology to assess content moderation policies for Kiswahili across Kenya and Tanzania. A separate report highlighted the troubling deployment of surveillance technologies across Africa, which was referenced in direct advocacy engagements with a telecom operator.

The organisation’s advocacy also contributed to the adoption of the African Commission’s Resolution 580, which urges governments to avoid Internet shutdowns during elections—strengthening digital freedom across the continent.

Meanwhile, the Digital Rights and Inclusion Forum (DRIF) convened in Accra attracted 1,004 delegates from 61 countries, strengthening regional collaboration and amplifying the voice of civil society. PIN’s strategic communications pushed its media reach to 1.43 billion and social media engagement to 8.8 million.

Alongside training and policy efforts, the organisation inspired young changemakers through youth-focused campaigns and hosted seven fellows under the Digital Rights and Inclusion Learning Lab (DRILL) fellowship.

Crowning a year of impact, PIN earned the maiden PrivCon Privacy Award in Nigeria and was recognised in the Social Innovation Category at the Nigeria Innovation Awards for its work connecting African youth to digital opportunity.


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PalmPay’s Bold Move For Social Impact in Northern Nigeria

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In the busy Fagge Market in Kano, Zahra Bello, a middle-aged entrepreneur who runs a fabric store, speaks about her experience with mobile banking and how this has simplified business transactions and improved her small business.

Behind the growth of these resilient women entrepreneurs lies a story of transformation powered by technology.

“My name is Zahra Bello, I’m from Dambatta in Kano State, and I’m a fabric trader. I first heard about PalmPay from my elder brother in March 2024. He told me how he used the PalmPay Target Savings feature to buy new machinery for his farm and even earned interest. That inspired me to try it too.”

Zahra downloaded the PalmPay app that very day. By December, she’d used the Target Savings plan to restock her shop with new fabrics, an achievement she never thought possible within such a short period. “I was so happy,” she smiles. “The interest I earned on my savings motivated me to save more. PalmPay has become my savings box. I use it for all my transactions now.”

Her story, like many others, is the inspiration for PalmPay’s evolving vision of inclusive banking in Nigeria’s underserved communities.

Women, SMEs, and Technology

Financial exclusion remains a critical challenge in Northern Nigeria. According to EFInA’s 2023 Access to Financial Services survey, an estimated 28.8 million adults in the North are excluded from the formal financial system, with exclusion rates as high as 47% in the Northwest.

Among women, especially those in rural areas, the figures are even more concerning, as these numbers represent the daily reality of millions of women who run informal businesses and contribute to household income without access to banking, credit, or digital tools.

PalmPay’s initiative addresses this gap directly. 5,000 female entrepreneurs in Kano and Kaduna will receive hands-on financial literacy training on mobile payments and their shops are rebranded with signages, aprons, and other kits that will enhance visibility for their businesses.

“I used to write down every sale in a notebook. Now I track everything with my PalmPay account,” says Rabi Abdullahi, a trader in Kano. “Customers trust me more now that I have a business name and branded store.”

PalmPay has done its due diligence to understand the challenges and has offered a tailored approach to solving these issues which includes this social impact initiative.

Social Impact and Strategic Growth

With over 35 million users in Nigeria, the company is keen to expand in regions where smartphone adoption is rising but digital finance penetration remains low.

Femi Hanson, Head of Marketing and Communications, explains: “We see this as long-term ecosystem building. When you give small business owners the tools to grow, you don’t just gain users, you build loyalty, trust, and sustainable impact.” This also aligns with Nigeria’s Financial Inclusion Strategy goal to reach 95% inclusion by 2025, a benchmark that can’t be reached without focused efforts in the North.

The project has earned the support of traditional leaders, most notably His Royal Highness, the Emir of Kano, Dr. Muhammadu Sanusi II, who praised the initiative and called for greater collaboration between the private sector and community stakeholders.

With the success of this initiative, PalmPay has continued to expand its solutions in these regions offering support to even more women.

In Northern Nigeria, where the need is great and the gap wide, PalmPay is proving that true impact goes beyond offering products to providing support and meeting the needs of its users at the grassroots.


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