E-Business
Oracle Says Older Computer systems Cannot Satisfy “new” Customer
Businesses and governments can service the new generation of consumers only if they update their information technology systems.
According to Alain Ozan, vice president, technology at Oracle, a dramatic transition is facing organizations as people are shopping, paying their bills and communicating with each other in a very different way to ten years ago Oracle, but old information technology cannot cope with the new business needs.
“The average age of enterprise software is 20 years old, built in the early 1990’s before even the Internet came into common use,” he said.
Ozan said that mobile technology, social media, and sensor technology all present opportunities to understand their customers better, but they also make companies more vulnerable to negative customer experiences.
“Not so long ago in the buyer/seller relationship, the balance of power was with the seller. Companies were able to dictate to the world: ‘This is who we are, here’s what you know about us, here’s how you do business with us.’ Now the balance of power has shifted to the buyer. Ten years ago it was okay to have a 95% customer satisfaction rate. Today, that 5% of dissatisfied customers can bring a business to its knees.”
He maintains that older technologies are too slow, too complex and too expensive to perform this task.
“The budget just to maintain these systems needs to increase by 4% every year. To cope with the enormous amounts of data generated through doing business online, analyse it quickly and respond to these needs, businesses need to have a powerful, flexible and above all affordable IT system.”
Oracle has over the past few years release hardware and software systems that have been engineered together.
“It’s like buying a car today,” he explained.
“You don’t buy the components from different manufacturers and then build your own car, you buy the complete car from one manufacturer and you are assured that everything works as it should. This is the direction in which modern computing is going.”
Gartner predicts that by 2028, 75 percent of enterprise software engineers will use Artificial Intelligence (AI) code assistants, up from less than 10 percent, currently.
According to a Gartner poll of 598 global respondents conducted in the third quarter of 2023, 63 percent of organisations are now testing, deploying, or have previously implemented AI code assistants.
AI code assistants provide for more capabilities than only code development and completion, notes the research firm.
According to Gartner, the use of AI code assistants can lead to higher work satisfaction and retention, resulting in lower turnover costs.
Philip Walsh, senior principal analyst at Gartner, comments: “Software engineering leaders must determine ROI and build a business case as they scale their rollouts of AI code assistants.
“However, traditional ROI frameworks steer engineering leaders toward metrics centred on cost reduction. This narrow perspective fails to capture the full value of AI code assistants.”
Gartner notes that software engineering leaders must “reframe the ROI conversation from cost reduction to value generations”.
Walsh adds: “Calculating time savings on code generation is a good place to begin building a more robust value story. To convey the full enterprise value story for AI code assistants, software engineering leaders should connect value enablers to impacts, and then analyse the overall return to the organisation.”
National Identity Management Commission (NIMC) has said that the planned national ID card will be issued to applicants by their banks.
NIMC said it is working with the Nigerian Interbank Settlement System (NIBSS) to deliver the cards to applicants.
“The card will be issued through the applicants’ respective banks in line with existing protocols with the issuance of the Debit/Credit cards,” the agency said at the weekend update on its official X handle.
KEY FACTS ABOUT THE PROPOSED NEW GENERAL MULTIPURPOSE NATIONAL IDENTITY CARD
- The new National ID Card is a single, convenient, and General multipurpose card (GMPC) , eliminating the need for multiple cards—not three.
- The single GMPC has multiple use cases:…
— NIMC (@nimc_ng) April 12, 2024
It said applicants need to request their cards with their NIN “through the self-service online portal, NIMC offices, or their respective banks”.
“The card will be powered by the AFRIGO card scheme, an indigenous scheme powered by NIBSS,” NIMC said.
“The card can be picked up by holders at the designated center or delivered to the applicants at the requested location at an extra cost to be borne by the applicants,” the update read.
National Identity Management Commission (NIMC) has said that the new national Identity card, powered by AfriGo Card, is a single card with multiple services.
NIMC made the clarification against the confusion and criticisms that have trailed the AfriGo Card , touted as a National Domestic Card Scheme.
NIMC is launching the AfriGo Card, in collaboration with the Central Bank of Nigeria (CBN) and the Nigeria Inter-bank Settlement System (NIBSS), and has had appointed SecureID, a Lagos headquartered company to manufacture the Card Scheme
Making clarification on the card, Kayode Adegoke, head of Corporate Communications of the NIMC, said the General multipurpose card (GMPC) will eliminate the need for multiple cards.
“The new National ID Card is a single, convenient, and General multi-purpose card (GMPC), eliminating the need for multiple cards—not three.
“The single GMPC has multiple use cases: Payments/Financial, Government intervention/services, travel, etc.
“The National Identity Management Commission is working with the Central Bank of Nigeria and the Nigerian Interbank Settlement System to deliver the payment and financial use cases.
“The card will be powered by the AFRIGO card scheme, an indigenous scheme powered by NIBSS. Applicants for the card will have to request with their NIN through the self-service online portal, NIMC offices, or their respective banks.
“The card will be issued through the applicants’ respective banks, in line with existing protocols with the issuance of the Debit/Credit cards.
“The card can be picked up by holders at the designated centre or delivered to the applicants at the requested location at an extra cost to be borne by the applicants,” he said.
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