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Our Agency Banking as a Service will Change the Face of Financial Inclusion – Pinto

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Jaime Pinto is Chief Commercial Officer for Africa at Software Group. He is experienced in Payments/Financial solutions, Digital and Mobile solutions, Banking and Telecom industries. His entrepreneurial mindset has brought him to dive deeper and gain expertise in Products, Services & Innovative Solutions Design, Development, Marketing, Sales & Deployment. He spoke to Chike Onwuegbuchi on how Software Group is contributing to deepening Financial Inclusion in Nigeria

How your Solutions Enhance Financial Inclusion for the Unbanked

Our company’s vision is to accelerate financial inclusion by delivering cutting-edge solutions. So, financial inclusion is part of our DNA and since the beginning, we have been working with micro-financial institutions that serve the rural areas where access to financial services is scarce, enabling fast and intuitive mobile customer onboarding and loan origination even in the most remote places.

One of our award-winning solutions, supporting financial inclusion, is Agency Banking which enables banks and other financial service providers to expand their footprint and offer in-person banking to customers without investing in physical branches.

Mobile wallet is another solution which enables banks or other FSPs to create a new channel for everyday banking and offer fast, secure and affordable digital payments, especially for people with no regular access to bank branches. It could be implemented in a context of a bank, national post office or a telco company with the potential to evolve into a supper app including a variety of third-party services such as insurance, travel tickets, digital loans, etc.

We also have a USSD platform that is part of the ecosystem for those without smartphones or data services.

How your Solutions can Check-mate Fraud

Our Agency Banking solution supports industry-leading security standards. All agent transactions are authorized either with OTP, Fingerprint Biometric, Card PIN, or customer-initiated methods. This reduces fraud and ensures financial institutions know who their customer is, even for customers with no formal IDs. In addition, advanced agent analytics dashboards and predictive models help the financial institution spot suspicious activity and fraudulent transactions early on by monitoring the agent network.

Uniqueness of your Solutions in the Ecosystem

Our Agency Banking solution has won multiple awards, has been recognized by industry analysts and has been successfully deployed in over 20 countries. It is the most advanced and robust agency banking platform with all the best practice capabilities needed to develop and maintain a high-performing agent network.

Similar to what is available in the market, our Agency Banking solution enables FSPs to scale their points of service without investing in costly branch and ATM networks. However, our solution is not only for cash in cash-out, and bill payment.

Agents can securely onboard customers, transact, cross-sell, and provide value-add services on behalf of the FSP.  As it’s built on DigiWave, our Digital Banking platform, our clients can go to market quickly with other digital channels, like Mobile Wallet. Further, we offer different deployment models depending on the client’s needs and budget.

Challenges and Opportunities in the Market

We have studied the Nigerian market, which is highly competitive and price sensitive. In addition, some of the challenges experienced are frequent system down times, heavy reliance on legacy systems, and the ever-changing regulatory environment that requires FSP to invest in solutions that drive financial inclusion.

We see these challenges as opportunities, and our solutions take this into account, which is why we offer different models that work for every player in the ecosystem.

For instance, we have an excellent Agency Banking as a managed service that will transform this market. Off-the-shelf and fully managed in the cloud, this platform is highly flexible and scalable and enables financial institutions to quickly onboard it. We are partners with our clients, and their success is also our success so we made sure we offer them a great platform to do business which can be deployed at optimal cost.

Some institutions do not want to take risks and will ask which other big bank is using your solution before they can accept to deploy.  My answer to them would be to go for something better than their competitors are using and choose proven technology which allows fast time to market and scalability.

Software Group’s key differentiator is the fact that our solutions are all built on the robust DigiWave Digital Banking Platform, which has a modular architecture and allows banks to innovate quickly and introduce new solutions, while still utilising their legacy system.

About Software Group

Software Group is a global technology company that helps financial service providers such as Banks, Insurance Companies, MFIs, governments, postal offices, central banks, etc successfully go through the process of digital transformation, extend their outreach and improve operational efficiency. Ultimately helping and strengthening financial inclusion in the continent.

Our solutions are built on a single platform to enable quick launch to market, easy scaling, and integration to all channels. They include Agency Banking, Mobile Wallet, Mobile and Internet Banking, Digital Insurance, Digital Onboarding and Loan Origination among others.

We operate from 9 regional offices across the world, with over 200 customers served to date.  Our Africa HQ is based in Kenya and we also have offices in Ghana and Nigeria.

We have clients in Nigeria that have taken up our Agency Banking solution, and we are proud that our solutions are very relevant in the financial inclusion initiative.

Very soon, we will be announcing a go-live with some big institutions to support financial inclusion in the Nigerian market that will target not just those serving the cities, but also those serving the rural areas. It is really about financial inclusion.


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E-Business

NITDA Takes Over National Digital Architecture System

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Nigeria has taken a major step toward strengthening its digital governance framework as the National Information Technology Development Agency (NITDA) officially assumes control of the Nigeria Government Enterprise Architecture (NGEA) infrastructure.

NITDA Takes Over National Digital Architecture System

The handover ceremony held in Abuja, marks the culmination of a high-level partnership with the Korea International Cooperation Agency (KOICA).

This transition signals a shift from fragmented IT projects to a unified, disciplined approach to national digital investment.

The NGEA initiative forms a core part of the e-Government Masterplan 2.0 (Ne-GMP 2.0), aimed at establishing a unified and structured approach to managing government IT investments and digital resources.

The framework is designed to ensure that technology deployment across public institutions aligns with national priorities while improving efficiency and accountability.

With the system now operational, government agencies are expected to adopt more integrated digital processes, allowing seamless data sharing and interoperability.

This is anticipated to reduce duplication, strengthen risk management, and translate policy objectives into measurable digital outcomes.

Over the past two and a half years, Nigerian technical experts worked closely with their Korean counterparts to develop the architecture framework, create reference models, and execute pilot programmes in key institutions.

These include the National Identity Management Commission, Nigeria Customs Service, Nigeria Immigration Service, and NITDA.

Officials say the NGEA represents a shift from fragmented digital efforts to a more coordinated, citizen-focused system.

The infrastructure is hosted by Galaxy Backbone Limited, providing a secure and reliable platform for nationwide deployment.

Looking ahead, NITDA is expected to work with government stakeholders to expand and sustain the system, while the Federal Ministry of Communications, Innovation and Digital Economy will provide policy guidance to ensure its adoption across the country.

 

 


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FG Shifting Focus to “Meaningful Connectivity” to Drive Inclusion  – Minister

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Bosun Tijani, minister of Communications, Innovation and Digital Economy, has said the government is shifting focus from expanding access to ensuring “meaningful connectivity” that drives economic growth and inclusion.

FG Shifting Focus to “Meaningful Connectivity” to Drive Inclusion  - Minister

Bosun Tijani, minister of Communications, Innovation and Digital Economy

The minister made the statement on Friday while addressing stakeholders at the inauguration of board members of the Universal Service Provision Fund (USPF) in Abuja.

He said that although Nigeria had made significant progress since the introduction of GSM services, millions of people, particularly in rural and underserved communities, remain either unconnected or unable to fully benefit from digital services.

Dr Tijani highlighted ongoing investments in digital infrastructure, including plans to deploy 90,000 kilometres of fibre optic network and nearly 4,000 telecom towers nationwide.

He said initiatives under the USPF had improved access through projects such as rural connectivity and digital facilities in schools but stressed that the next phase must prioritise effective usage.

“It is not enough to connect a community. We must ensure that schools can teach with digital tools and that small businesses can access market opportunities,” he said, citing a pilot project in the Kura community where connectivity has enhanced access to communication, education and healthcare.

Aminu Maida, executive vice chairman, Nigerian Communications Commission (NCC) also called for a shift towards meaningful connectivity, noting that while data usage had grown significantly, it remained concentrated in urban areas.

According to him, recent data shows that telecom usage has increased by about 160% over the past two years, largely driven by urban demand.

“When we drill down, we see that a lot of that growth is actually in urban centres. So, the gap between those who are not connected or not meaningfully connected is growing,” he said.

Dr Maida added that the trend underscored the need for the USPF board to intensify efforts to bridge both access and usage gaps across the country.

Both officials emphasised the importance of collaboration, sustainable investment models and improved digital literacy to ensure that connectivity translates into real economic benefits for Nigerians.

 

 


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Jury Finds Meta, Google Liable for Woman’s Social Media Addiction

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A jury in Los Angeles has found technology companies, Meta and Google liable for contributing to a young woman’s social media addiction, in a case being described as a landmark ruling.

Jury Finds Meta, Google Liable for Woman’s Social Media Addiction

The 20-year-old woman, identified only as Kaley, argued that she became addicted to Google’s YouTube and Meta’s Instagram from an early age due to their attention-driven design features.

According to her testimony, she began using YouTube at the age of six after downloading the app on her iPod Touch to watch videos about lip gloss and online games.

Kaley told the court that she joined Instagram at nine, bypassing parental restrictions put in place by her mother, and spent extended periods on social media.

The trial, which lasted about a month, with arguments and evidence from both sides.

Jurors also heard testimony from Mark Zuckerberg, chief executive, Meta and Adam Mosseri, Instagram head.

However, Neal Mohan, YouTube chief executive, did not testify.

The jury found that the companies were negligent in the design of their platforms and failed to adequately warn users about potential harms. Meta and Google were ordered to pay the woman $3 million in damages.

Jurors also recommended additional punitive damages, including $900,000 against YouTube and $2.1 million against Meta, according to company spokespersons.

The jury apportioned 70 per cent of the responsibility to Meta and 30 per cent to YouTube.

Kaley was present in the courtroom when the verdict was delivered, alongside parents of other teenagers who say they were harmed by social media use. Both companies said they plan to appeal the decision.

“We respectfully disagree with the verdict and will appeal. Teen mental health is profoundly complex and cannot be linked to a single app. We will continue to defend ourselves vigorously as every case is different, and we remain confident in our record of protecting teens online”, a Meta spokesperson said.

José Castañeda, Google spokesperson, said the case misunderstands YouTube, which is a responsibly built streaming platform, not a social media site.


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