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Paga Blazes the Trail in Seamless Payment Solutions

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Central Bank of Nigeria (CBN) has been making several efforts through licensing and policies to ensure that Nigerians experience ease of payment without having to carry cash driven by technology. Such efforts included licensing of mobile money operators, financial inclusion initiative among others.

One payment solution provider has distinguished itself by delivering seamless cashless payment through its three channels of reaching the market, which included consumer direct channel, Agent network and merchant payment App.

Founded  on the simple belief that digital technology can be leveraged in building an ecosystem that enables people to digitally send and receive money and offer simple financial access for everyone; as mobile money operator licensed by the Central Bank of Nigeria, Paga offers a range of services such as: free money transfers, deposit to bank accounts, buying/sending of airtime, bill payments, remittances, bulk disbursements & collections that are accessible via its online channels (web/app) and on any basic mobile phone via dialing *242#.

Paga is also the largest distribution network for financial services in Nigeria through its nationwide agent network – mom and pop stores, pharmacies, grocery stores – where people can get access to financial services.

Jay Alabraba, co-founder, Paga, at a media interactive session on how Paga is realizing its set objectives and impacting on the community, said that; “at Paga, our five core values that form the guiding principles of how we conduct ourselves, how we run our business and how we interact with customers centres around Collaboration, Ownership, Result Oriented, Integrity and Innovation (CORII), they are the yardstick for determining and measuring our conduct internally and externally”.

He added that, in the nine years of operation, Paga has become a payment network of choice for Agents, consumers and merchants. Evident in the feats achieved so far in the market such as; having onboarded 27,273 Agents accounts (up 11% from 2019); 700% quarter on quarter growth in user signups; 200% increase in monthly volumes for self -transacting individuals; 260% increase in sellers and updates to Paga mobile app have been very well received and the app achieved a 4.5 rating in the Google Play Store.

Alabraba however, disclosed the plan by Paga to expand beyond the shores of Nigeria to Mexico and Ethiopia. The two countries according to him, has large population and similar payment problems like Nigeria hence their target for expansion.

Impact on Agents

Paga has successfully established a well trusted and known brand – earning the trust and confidence of people and the network. Its Agents have come to feel a keen sense of honor to be a part of Paga.

While some agents use other competitor brands, the measure of trust they ascribe to Paga is admirable so much so that many of them leave their daily commissions in their Paga accounts overnight.

The sense of identification with the brand is further underlined by the model of monthly payment of commissions as it gives them that sense of working in an office environment; some of the Agents refering to themselves as Paga staff (that sense of belonging).

Above all is the empowerment that the Paga model has enabled them with opportunity to contribute, provide employment and business expansion that make them – the Agents – honoured members of their communities.

Agents Testimonial

Kapig Ventures

“Our experience with Paga has been rewarding so far. No doubt Paga has made life better for us from their Marketing support for revenue growth to the Emergency Float and weekend support most especially – that keeps us in business; to the Customer Care/ problem resolution feedback system.

“We enjoy product assortment and innovations that allow us offer a variety of service offerings to customers”.

Eazymayor Communication Ventures

Paga, has been a life saver for me especially in the light of recent global events that could have left my business stranded. For me Eazymayor Paga is my life in every way!

Pefadat Koncept

Paga is user friendly, very low downtime, super back-end support, robust, best transaction history of audit. I now have peace of mind managing my large branch network.

Soyeb Enterprises

I have never had reason to doubt the Paga platform. The loyalty, reliability and conscientiousness of the Paga team align perfectly with mine and this makes for an enjoyable and profitable relationship. I now have 5 thriving Paga outlets, and remain open to more opportunities when they present themselves. For me, it Paga and no other!

Foyfat Nigeria Enterprises

I have been a Paga Agent for 9 years now and I am really most grateful to God for the ability to join Paga tin Making Life Possible for my customers and for me at a time I needed an extension in my existing business. Because of Paga, my business is now a landmark, a brand name in my community! Everyone calls me “Mama Paga”!

With Paga, other parts of business interests have grown. Thank you, Paga Team, for making life possible for me and for my community!

Impact on Community

Alabraba explained that Paga impacts on community by empowering her communities and applying the expertise of at their disposal, philanthropic capital and technology to deliver commercially sustainable social impact at scale.

“Our Impact on our Communities are guided by the UN Sustainable Development Goals (SDGs) and our Environmental, Social and Governance (ESG) materiality.

“Our Community encompasses key stakeholder groups that present us with the opportunity to make life possible; this includes our: Agent Network, People: Customers, Employees (present & future).

“Environmental, Social, and Corporate Governance (ESG) refer to the three central factors in measuring the sustainability and societal impact of an investment in a company or business.

Environmental:  Minimizing our business’s impact on the planet, by deploying providing smart solutions that reduce paper and consumables use such as Electronic Peer Review.

Governance: Our three lines of defense model to ethical and responsible operations are embedded in its core values and daily work. “Our independent board structure and robust risk management guide us in maintaining the highest business standards.”

Social: By applying the expertise of our workforce and leveraging our research, philanthropic capital, technology, data insights and partnerships, we are delivering commercially sustainable social impact at scale.

-Paga Boost

– Making Lives Possible Initiatives

“This impact reporting focuses on the Social – leading in empowerment, creating meaningful opportunities, diversity and inclusion and strengthening our communities. These are area is critical to our business essences, and where we know we can have notable impact,” he said.

Paga also impacts on the people through its Girl Child Scholarship Scheme, Turning Dreams into Reality – Empowering Entrepreneurs, among other initiatives.


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E-Financial

CBN Licenses Unified Payments as Second Provider for PTSA Services for Nigeria

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Central Bank of Nigeria (CBN) has awarded the country’s second Payment Terminal Service Aggregator (PTSA) license to Unified Payments, Nigeria’s premier financial technology company, following a rigorous and transparent process,

CBN Licenses Unified Payments as Second Provider for PTSA Services for Nigeria

The move is targeted at enforcing existing requirement that all transactions from point-of-sale channels in Nigeria must go through a licensed Payment Terminal Service Aggregator (PTSA).

The CBN is enforcing the laws to clamp down on financial crimes and other market misconducts and it aligns with the CBN’s objectives to fully track all electronic transactions in Nigeria, given the propensity of using such transactions to fund insecurity, violent crimes, banditry, kidnapping as well as other vices.

According to one analyst, “By awarding a second PTSA license, the apex bank has proactively responded to industry operators who had expressed serious concerns about channelling all transactions through a single aggregator, the Nigeria Interbank Settlement System PLC (NIBBS), as has been the case for some years.

“With the new policy direction, payments service providers would henceforth route all transactions through either of the two licensed Companies.”

Other financial analysts and industry players have commended the Central Bank, affirming that “the move can be a massive step in the right direction. They also commended the open, transparent, and inclusive manner via which the selection process was managed, and the license awarded.

“The selection process, which lasted for months, began with an invitation for qualified organisations within the payment industry to submit an Expression of Interest document, alongside other requisite documentation and additional capital requirement of N1 billion.”

 

The new management of CBN decided not to give the license out without going through an open process – and for the first time in licensing a payment service provider – the apex bank went through a public bid process outlined in its publication of Friday, January 5, 2024, in different national newspapers. At the end of the process, Unified Payments emerged as the most preferred service provider.

Unified Payment Services Limited, also called Unified Payments or UP, is a shared service provider within Nigeria’s financial technology sector owned by a consortium of Nigerian banks. For over 26 years, the firm has provided payment technology to banks and other industry operators. The first and only non-bank entity that is a principal member and licensed acquirer of all of American Express, Mastercard, Visa, UnionPay and Payattitude. Unified Payments facilitates both local and international transactions.

Formerly known as ValuCard Nigeria Plc, Unified Payments led the way to introduce POS payments in Nigeria under its card scheme known as ValuCard which is the first payment card to be issued in Nigeria. The company later transformed into a scheme-neutral and option-neutral service provider enabling transactions under different schemes.

The company has continued to provide leading payment technologies and services, enabling different operators to leverage its capabilities and licenses, enabling prompt and seamless transactions.

Among the shareholders of Unified Payments are First Bank, Access Bank, United Bank for Africa (UBA), Guaranty Trust Bank Plc, Zenith Bank and Fidelity Bank. Other shareholders are Citibank Nigeria Limited, Ecobank of Nigeria Plc, First City Monument Bank Plc, Keystone Bank Ltd, Polaris Bank Ltd, Stanbic IBTC Bank Plc, Sterling Bank Plc and Wema Bank Plc.


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E-Financial

CIBN says Recapitalization will Empower Banks to Lend more to Economy

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Chartered Institute of Bankers of Nigeria, CIBN, has expressed support for the ongoing banking recapitalization exercise saying it will empower banks to lend more to the economy.

CIBN President, Dr. Ken Opara stated this yesterday while speaking at the annual lecture of the institute in Lagos, with the theme “Improving Availability of Credit in the Nigerian Real Economy: The Critical Importance of Liquidity.”

Okpara noted that the volume of credit to the real sector activities namely agriculture, manufacturing and services is low compared to their critical role in driving economic growth.

Consequently, he called for more credit to the real sector, saying, “I   propose that we consider offering more credit to these key sectors and particularly the agriculture sector. It is for this reason that the Recapitalization exercise is a welcome development.

“The recently announced upward review of the Minimum Capital Requirements of Nigeria by the Central Bank of Nigeria would further empower banks to extend more credit to the economy’s productive sectors.”

To address these factors impeding credit to the real sector, Okpara suggested that, “The government needs to improve further the ease of doing business and infrastructural development, such as power, roads, rail networks, etc.

“Setting up industrial centres where these companies can co-habit and share common infrastructure. Harmonize and reduce the various taxes and levies, including locating them in a single hub.

“Banks need to be deliberate in de-risking these companies via Capacity building programmes, and Advisory services.

Specialised Financial Institutions can be created in addition to the Bank of Industry (BOI), especially credit guarantee agencies and risk-sharing institutions, to further facilitate the deepening of credit as practiced in countries such as China which significantly transformed its economy.


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E-Financial

New Report Reveals 20% of Nigerians Use Bitcoin to Transact Daily

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A new report claims that 20 per cent of Nigerians are using Bitcoin to carry out financial transactions every day.

According to the open-source blockchain website, Elastos, the research was compiled from online interviews conducted with 1,407 self-defined ‘tech savvy’ respondents in Brazil, Germany, Nigeria, South Korea, UAE, the UK, and the US.

The interviews were completed by a third party, a registered market research company and completed between 30 March and 04 April ’24.

The report further revealed that 67 per cent of Nigerians would have more trust in Bitcoin to put their life savings than banks and local governments.

The report reads; “The inaugural BIT Index (Bitcoin; Innovation & Trust) – compiled from over 1,400 self-defined ‘tech savvy’ respondents from 7 countries across the globe – sheds light on the actual perception and use of Bitcoin in people’s daily lives, irrespective of its current valuation. Elastos’ BIT Index is part of ongoing research to better track the ‘real world’ use of Bitcoin together with users’ motivations, expectations and barriers around the same.

“In particular, the data reveals the role being played by emerging markets in terms of understanding, usage and confidence around Bitcoin. Nigerian respondents’ levels of usage and trust compare starkly with those expressed from so-called ‘established’ markets such as Germany and the UK and Germany where daily usage levels are just 8% (for German respondents) and (9% for their UK counterparts).

“In terms of the trust – in addition to Nigeria – significant proportions of respondents from Brazil (35 per cent) and the UAE (32 per cent) would have more confidence in Bitcoin-based services to protect their life savings compared to those from markets such as the UK (20 per cent) and Germany (22 per cent).

“When it comes to ensuring the integrity of online transactions, emerging market respondents also revealed their relative confidence in Bitcoin, compared to alternatives. According to the data, 66 per cent of Nigerian respondents and 35 per cent from Brazil have more confidence in Bitcoin-based systems than alternatives such as banks, or national Governments, compared to figures of just 16 per cent (Germany) and 21 per cent (UK) who feel the same.


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