Telecom
Phase3 Telecom Bags 2015 Nigeria Customer Service Award

Phase3 Telecom has been recognised for its unwavering commitment to proffering the best solutions that enhance the availability of broadband connectivity to Nigerians.
This was at a grand award ceremony of the Nigeria Customer Service Awards (NCSA) which held at Sheraton Hotels & Towers, Lagos.
The award came as Nigeria joined other countries to celebrate this annual global “Customers Service Week” 2015
The award also came in the wake of Phase3 Telecom receiving the esteemed award for “Pan African Broadband for Enterprise Solution Provider of the Year” at the recently concluded Technology Africa’s “Titans of Tech” 2015.
It may also be recalled that the West African largest independent fibre optic infrastructure provider was acknowledged in 2014 by NCSA for “Best Customer Service Company in Network Management”.
Dr. Aliyu Ilias, coordinator of NCSA and his team reaffirmed that the organization being set up to recognize, commend and celebrate companies that deliver excellent and efficient customer service in Nigeria; will continue to shine the beacon on such indigenous business entities like Phase3; who are committed to offering consumers top service thus validating the credibility of the Nigerian brand.
The scope of the NCSA is to “create consciousness among corporate business owners to go beyond paying lip service to customer service strategies and intents” but to establish deep and lasting connection with customers.
It is also a drive to “reward the companies that meet the award assessment criteria” of the organization.
It is important to note that the awards’ credibility is dependent on winners in each category being nominated by consumers and individual sector stakeholders while winning votes are determined by the collation of over 19.5 million votes through highly credible voting options that include; online poll, agency referral, customer survey, mystery shoppers™ and short code.
Mr. Stanley Jegede, Phase3’s chief executive officer, in his comments on being recognized by NCSA says “This recognition could not have come at a better time as Phase3 will be marking its 12th Anniversary in less than two months thus humbled by the auspicious development of being applauded for the years of resilience, hardwork and dedication”.
He also added that “it is an incredible honour to be recognized and celebrated with a Nigeria Customer Service Award not once but twice for Phase3 family’s modest efforts towards running an exceptional infrastructure to improve and develop broadband services along necessary lines to connect metropolises and remote areas in Nigeria as well as the West African sub-region to the rest of the world.
The entire team is grateful to God for a growing vision and thank its incomparable clients, partners, stakeholders and well wishers for the continued trust in our capabilities and patronage”.
In a congratulatory message, the organizers commended Phase3 Telecom team for the company’s emergence as customers’ favourite in the outstanding infrastructure provider for broadband development category.
They reiterated that Phase3’s win is proof that even companies that enjoy business play in complex sectors cannot rule out the fact that Nigerian customers and consumers are more aware and uncompromising in identifying exceptional service.
Phase3 is encouraged not to rest their guard as they continue to break new grounds in providing top-rate services to their clients.
Phase3 is consistent as the most reliable aerial fibre infrastructure company in not just Nigeria but the entire West African sub-region and this must be acknowledged and celebrated as it is an arduous level to reach and sustain.
More so, Jegede in his closing speech said “the Phase3 family understands that the power to choose rest in the hands of the consumer hence, the company is uncompromising in the vision to always provide the most reliable, unparalleled and world-class broadband network services.
It is with humility that the Phase3 thank its clients and everyone who voted as it acknowledges the Nigeria Customers Service Award.
Telecom
New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.
The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.
In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.
Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.
Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.
“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.
Telecom
MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.
The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.
MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.
Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.
The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.
“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,
The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.
Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.
The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.
MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.
As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.
The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.
Telecom
NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC
The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.
Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.
This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.
Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.
The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.
Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.
NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.
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