Telecom
Phase3 Telecom Bags 2015 Nigeria Customer Service Award

Phase3 Telecom has been recognised for its unwavering commitment to proffering the best solutions that enhance the availability of broadband connectivity to Nigerians.
This was at a grand award ceremony of the Nigeria Customer Service Awards (NCSA) which held at Sheraton Hotels & Towers, Lagos.
The award came as Nigeria joined other countries to celebrate this annual global “Customers Service Week” 2015
The award also came in the wake of Phase3 Telecom receiving the esteemed award for “Pan African Broadband for Enterprise Solution Provider of the Year” at the recently concluded Technology Africa’s “Titans of Tech” 2015.
It may also be recalled that the West African largest independent fibre optic infrastructure provider was acknowledged in 2014 by NCSA for “Best Customer Service Company in Network Management”.
Dr. Aliyu Ilias, coordinator of NCSA and his team reaffirmed that the organization being set up to recognize, commend and celebrate companies that deliver excellent and efficient customer service in Nigeria; will continue to shine the beacon on such indigenous business entities like Phase3; who are committed to offering consumers top service thus validating the credibility of the Nigerian brand.
The scope of the NCSA is to “create consciousness among corporate business owners to go beyond paying lip service to customer service strategies and intents” but to establish deep and lasting connection with customers.
It is also a drive to “reward the companies that meet the award assessment criteria” of the organization.
It is important to note that the awards’ credibility is dependent on winners in each category being nominated by consumers and individual sector stakeholders while winning votes are determined by the collation of over 19.5 million votes through highly credible voting options that include; online poll, agency referral, customer survey, mystery shoppers™ and short code.
Mr. Stanley Jegede, Phase3’s chief executive officer, in his comments on being recognized by NCSA says “This recognition could not have come at a better time as Phase3 will be marking its 12th Anniversary in less than two months thus humbled by the auspicious development of being applauded for the years of resilience, hardwork and dedication”.
He also added that “it is an incredible honour to be recognized and celebrated with a Nigeria Customer Service Award not once but twice for Phase3 family’s modest efforts towards running an exceptional infrastructure to improve and develop broadband services along necessary lines to connect metropolises and remote areas in Nigeria as well as the West African sub-region to the rest of the world.
The entire team is grateful to God for a growing vision and thank its incomparable clients, partners, stakeholders and well wishers for the continued trust in our capabilities and patronage”.
In a congratulatory message, the organizers commended Phase3 Telecom team for the company’s emergence as customers’ favourite in the outstanding infrastructure provider for broadband development category.
They reiterated that Phase3’s win is proof that even companies that enjoy business play in complex sectors cannot rule out the fact that Nigerian customers and consumers are more aware and uncompromising in identifying exceptional service.
Phase3 is encouraged not to rest their guard as they continue to break new grounds in providing top-rate services to their clients.
Phase3 is consistent as the most reliable aerial fibre infrastructure company in not just Nigeria but the entire West African sub-region and this must be acknowledged and celebrated as it is an arduous level to reach and sustain.
More so, Jegede in his closing speech said “the Phase3 family understands that the power to choose rest in the hands of the consumer hence, the company is uncompromising in the vision to always provide the most reliable, unparalleled and world-class broadband network services.
It is with humility that the Phase3 thank its clients and everyone who voted as it acknowledges the Nigeria Customers Service Award.
Telecom
NCC Orders Telcos to Report Cyberattacks Within 4 Hours from 2027

Starting February 2027, Nigerian Communications Commission (NCC), has mandated mobile network operators and other communications service providers to notify it within four hours of detecting any cyberattack.

This is aimed at strengthening the protection of telecom infrastructure and subscriber data.
The directive is contained in the Cyber Resilience Framework for the Nigerian Communications Sector (CRF-NCS) released by the NCC last month.
According to the NCC, the rule will take effect in February 2027, giving operators a year to put in place the necessary monitoring and reporting systems.
Under the framework, telecommunications companies must alert the regulator within four hours of detecting a cyber incident and continue to provide updates every four hours until the situation is contained.
Operators are also required to submit a confirmation report within 24 hours through a dedicated reporting portal.
The commission said the framework is designed to strengthen cybersecurity oversight in a sector that handles vast volumes of sensitive consumer and national infrastructure data.
Cyber threats targeting telecom networks can lead to service disruptions, data breaches affecting subscriber information, malware infections and other attacks capable of crippling communications systems, according to the regulator.
By introducing faster reporting timelines, the commission said it hopes to improve sector-wide situational awareness and ensure quicker response to threats before they escalate into major outages or data compromises.
The framework also requires telecommunications companies to establish dedicated Security Operations Centres (SOC) to monitor networks continuously for suspicious activity and cyber threats.
These centres are expected to detect and report malicious activities promptly while coordinating responses internally.
In addition, each operator must designate a cybersecurity lead responsible for working with the commission’s Computer Security Incident Response Team (CSIRT) to share intelligence and coordinate responses to incidents affecting the communications ecosystem.
The NCC said the new framework forms part of broader efforts to strengthen resilience across Nigeria’s communications infrastructure and promote a unified cybersecurity posture in the sector.
The measures come amid growing global and domestic concern over data breaches and cyber intrusions targeting companies that manage large volumes of digital information.
Telecommunications companies, which serve as gateways for internet traffic, mobile banking, messaging and other digital services, are increasingly seen as critical infrastructure vulnerable to cyber threats.
Nigeria’s telecom regulator has in recent years tightened rules around data protection and network security as the country’s digital economy expands.
Telecom
US Court Dismisses All Claims Against Binance in Major Anti-Terrorism Lawsuit Victory

A United States federal court in the Southern District of New York has comprehensively dismissed all claims against Binance, the world’s largest cryptocurrency exchange by registered users, in a high-profile lawsuit under the Anti-Terrorism Act (ATA).

Binance
The 62-page decision represents a decisive legal victory, rejecting allegations from 535 plaintiffs who claimed the platform provided material support linked to 64 terrorist attacks.
The court meticulously examined and dismissed every central allegation, ruling that plaintiffs failed to establish Binance assisted terrorists, associated itself with the attacks, participated in or sought to advance them, or engaged in any conspiracy with terrorist organisations.
This full dismissal underscores the absence of evidence supporting the claims, affirming Binance’s long-standing position that the suit was meritless.
Binance General Counsel Eleanor Hughes described the outcome as “a complete vindication of all false allegations.” She emphasised: “The court has unambiguously rejected the false and damaging narrative that Binance assisted terrorists.
“We have always maintained these claims were without merit, and today’s ruling confirms that. We will continue to defend ourselves aggressively against any litigation or reporting that misrepresents who we are and how we operate.”
While the ruling grants plaintiffs 60 days to file an amended complaint in light of a recent appellate decision, Binance expressed strong confidence that no revisions can remedy the “fundamental deficiencies” identified by the court. The exchange views this as a thorough examination and rejection of the underlying assertions.
Binance reaffirmed its commitment to industry-leading compliance infrastructure, proactive regulatory engagement, and robust legal governance worldwide.
The company stressed that its operations do not support, facilitate, or enable terrorism in any form, and it plans to maintain constructive dialogue with regulators while pursuing vigorous defences against misleading narratives.
This development bolsters Binance’s position amid ongoing global scrutiny of crypto platforms, highlighting its operational integrity in a sector often targeted by unsubstantiated claims.
Telecom
TikTok Pumps $200k into AI Media Literacy for Sub-Saharan Africa at Nairobi Summit

TikTok has announced an additional $200,000 investment in AI media literacy initiatives across Sub-Saharan Africa during its third annual Safer Internet Summit in Nairobi, underscoring the platform’s push for safer online spaces amid rising digital challenges.

TikTok
The two-day event, themed #SaferTogether: ‘Innovation and Safety’, gathered government officials, regulators, safety partners, and industry leaders from the region. It builds on prior summits in Ghana (2024) and Cape Town (2025), focusing on collaborative solutions for online protection.
TikTok’s Head of Government Relations and Public Policy for Sub-Saharan Africa, Tokunbo Ibrahim, stated: “Our mission is clear: to share learnings, tackle challenges, and advance actionable solutions that protect citizens online. By uniting policymakers, innovators, and creators, we ensure all-inclusive conversations for a resilient digital landscape.”
Kenya’s Cabinet Secretary for ICT, Hon. William Kabogo, who opened the summit, added: “This reflects our commitment to collaboration, sector growth, and a safe digital space. We must advance digital innovation, responsible AI governance, and strong regional partnerships.”
Boosting AI Literacy with Local Partners
A summit highlight was TikTok’s expanded $2 million AI Literacy Fund, launched globally in November 2025. The new $200,000 in ad credits targets local organisations to combat misinformation and empower users.
In Sub-Saharan Africa, initial grantees include:
Mtoto News (Kenya): Producing content to help youth engage responsibly with AI.
Africa Check (Nigeria, South Africa, Kenya): Enhancing fact-checking against AI-generated deepfakes.
CJID/DUBAWA (West Africa): Amplifying truth via independent fact-checking to fight information disorder.
Valiant Richey, TikTok’s Global Head of Partnerships, Elections & Market Integrity, said: “We partner with trusted locals because their expertise makes AI literacy impactful, empowering communities as viewers or creators.”
Transparency and Moderation Advances
Delegates explored TikTok’s AI-driven safety measures, including mandatory labelling of AI-generated content (AIGC), advanced detection, and partnerships like the Coalition for Content Provenance and Authenticity (C2PA) for watermarking.
With over 100 million daily uploads, AI aids proactive moderation: Q3 2025 data shows 14 million videos removed in Sub-Saharan Africa, 96.7% via automated tech, complementing human oversight.
The summit ended with pledges for ongoing digital safety efforts across the region.
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